Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I turned to them when I needed help in locating help with finding a care home for my mother. Within 24 hours, I started receiving calls from excellent care homes in the area, and within a week fou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I placed a request in Autumna abd they were extremely resourceful and offered various options and could reacted wert efficient and prompt manner 🙏 thank you

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was pleased with the response l received from Autumna. I was contacted by several institutions very quickly. In the end we decided against respite care and thought we would manage as a family, but w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I can't thank Debbie enough for her phone call at 5.45 last night - I wasn't expecting a call back that quickly. She listened magnificently to my query and gave me reassurance and calm, sensible advi... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Cuidado de personas mayores
  2. Asilo de ancianos
  3. Centro de asesoramiento al consumidor
  4. Geriátrico

Escrito por la empresa

Find the right Elderly Care with Free Expert Advice and the most detailed searchable Directory of Care Homes, Nursing Homes, and Homecare services in the UK.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

142 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 50% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,6

Todas las opiniones

(142)

39 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Fantastic company

Absolutely fantastic website and after service. Any one looking for a care home should use Autumna

3 de abril de 2025
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Thank you so much for your lovely comments Tracey and so pleased to hear your views on our service. We are here for you should you need us again in the future!

Valorada con 5 estrellas sobre 5

They worked well for me

They managed to get me a lot of responses from local care homes

31 de marzo de 2025
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Hi Yvonne and thank you very much for leaving us a review. We understand that choosing the right home is a very important decision and are glad that we were able to help you get in touch with local care homes.

Valorada con 5 estrellas sobre 5

Gold star

They found the information I needed almost immediately. Gold star.

20 de marzo de 2025
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Hi Laura, thank you for your lovely review. We're thrilled to hear you found the information you needed quickly. We appreciate the gold star :) thank you. If you need further assistance please don't hesitate to reach out to us.

Valorada con 5 estrellas sobre 5

Having a list of local care homes and…

Having a list of local care homes and availability prices very helpful 😀

20 de marzo de 2025
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Hi Karen, thank you so much for your review. We're really pleased to hear you found our list of local care homes and pricing helpful. Please let us know if you need further assistance. We're always here to help :)

Valorada con 5 estrellas sobre 5

I contacted Autumna after seeing them online

I contacted Autumna after seeing them on line when I looked up cares as I'm not happy with the ones social services have given me they responded quickly to my request for information asked all the right questions with no pressure for an answer and the reviews are good too

14 de marzo de 2025
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Thank you so much for your lovely review. We are thrilled to hear that you appreciated our quick response and pressure free approach. Please do not hesitate to reach out to us, we're always here to help.

Valorada con 5 estrellas sobre 5

Great experience

Great experience, easy to use, great information and support if required. No forceful sales team or

10 de febrero de 2025
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Thank you for such a great review Sarah! we are so pleased to hear that you found our service so helpful and we are always here should you need us again.

Valorada con 4 estrellas sobre 5

Kept in touch with new properties and…

Kept in touch with new properties and extend the geographical area

23 de marzo de 2025
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Thank you for your kind review. We are glad to hear that you appreciated our efforts in keeping you updated. If there is anything else we can help you with, please reach out to us. We're always happy help.

Valorada con 5 estrellas sobre 5

Prompt response and relevant useful information given to us at a difficult time.I filled in Autumna's enquiry form on…

I filled in Autumna's enquiry form on line and got a response within minutes. They provided a list of six care homes in our area. I contacted two, one was full and was for dementia patients only but the other had a vacancy and we arranged a visit.

6 de marzo de 2025
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Many thanks for your feedback. I hope the visit goes well and please be sure to get back in touch if you need assistance again in the future.

Valorada con 5 estrellas sobre 5

Respite Care First Contact

All the relevant information was in one place and easily accessible. Using the contact details I received responses and arranged visits quickly to suit me and my patents. The support and follow up, after my initial enquiry. Was very good and helpful.

17 de marzo de 2025
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Hi Jeff, thank you for leaving us such a lovely review. We are thrilled to hear that you had such a positive experience with us and found our service so helpful.

Valorada con 5 estrellas sobre 5

Autumna listened…

Autumna listened to me and my requirements and came up with good suggestions. Friendly follow-ups offered further help.

16 de marzo de 2025
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Hi Gillian, thank you so much for the kind review and we are so pleased to hear that you found us helpful and friendly. We are always here should you need us again in the future.

Valorada con 5 estrellas sobre 5

Empathetic and Informative

Roni was incredibly kind when helping me explore care options for a loved one, taking the time to send me very thorough emails with all the information we'd discussed and more. Her knowledge was invaluable. Thank you, Roni!

31 de enero de 2025
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Hi and thank you for your lovely review. It is so rewarding for our Client Support Team when one of our clients takes the time to show their appreciation!

Valorada con 5 estrellas sobre 5

FollowingSearching for retirement living my contact with Autumna l…

Following my contact with Autumna l received relevant information from a number of organisations dealing with retirement properties. Some of them l would not have thought to contact myself

12 de marzo de 2025
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Hi Lois, thank you so much for your feedback. We are really pleased to hear that you found our service so helpful.

Valorada con 5 estrellas sobre 5

Excellent independent source of advice…

Excellent independent source of advice - they cannot solve all your problems as the area of residential/ nursing care and social care in general is a mess - but they can help you navigate it. My mother into one of the homes that they made me aware of. I'd seen some on their list and been unimpressed but did not know about this one and they've been brilliant with my mother (who can be quite challenging). Thanks.

22 de febrero de 2025
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Hi there, thank you very much for the great review and we are thrilled to hear that we helped you navigate what can be a rather tricky area and that you found a home for your mother. All the best and we are here anytime :)

Valorada con 5 estrellas sobre 5

When a relative needed help quickly

When a relative needed help there seemed to be so many companies to look at. By using Autumna, they quickly provided a shortlist, in our area, offering hourly rates. I considered 4 of the companies online, leading to meeting 2 of them. Our favourite was appointed in just a week.

21 de febrero de 2025
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Really pleased to hear this Alan and a great example of what we are all about! Helping families find care exactly when they need it! Always here Alan should you need us in the future.

Valorada con 4 estrellas sobre 5

My Wife’s health is going through a bad…

My Wife’s health is going through a bad phase and my time is taken up with looking after her. As soon as the situation improves I will contact you. Thanks for your patience.

27 de febrero de 2025
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Really sorry to hear this Brian. Really hope things improve and know that we are here if you need us.

Valorada con 5 estrellas sobre 5

Just the fact that you keep in touch…

Just the fact that you keep in touch with any changes and news,thank you.

26 de febrero de 2025
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Hi Barbara, thank you for a lovely review. It's really important to us to hear how people who use our service are getting on and to keep you updated. Glad you find it useful! :)

Valorada con 4 estrellas sobre 5

Very helpful with sending us…

Very helpful with sending us information and following up.

10 de febrero de 2025
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Hi Clodagh, very glad to hear that you found our service so helpful- please do come back to us at any point if you need any further help or advice :)

Valorada con 5 estrellas sobre 5

Comprehensive details of local homes provided

I searched for care homes in my locality and was pleasantly surprised by tge amount of detail provided for each care home together with a short list which was particularly useful in view of tge number of homes in the full list.

1 de febrero de 2025
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Hi Tom- really pleased to hear that you found our service so helpful and please come back to us anytime if you need us!

Valorada con 5 estrellas sobre 5

A great start to finding a Care Home

I was looking for help in finding a Care Home and I used Autumna. They responded quickly to my enquiry. Looking for a Care Home is a difficult process and one that needs to be taken slowly and carefully. Autumna were helpful but not at all pushy. I am not at all certain now what radius/distance I selected. Not all the suggested Homes were suitable because of this - so think about how far you are prepared to travel to see your loved one - there and back. 10-15 miles may not seem much but when you double it to get back home - that's a fair distance and time. We learn as we go along - check out the status: residential or nursing, nhs funded, weekly costs, whether they require a deposit, a set monthly "allowance" for extras costs (hair, chiropody etc..). Talk to people you know, they may be able to recommend a Care Home - or the reverse.

31 de enero de 2025
Opinión espontánea
Logotipo de Autumna

Respuesta de Autumna

Hi Kit, thank you for taking the time to leave a review and I am glad to hear that we have been helpful in starting your search for a home. Like you mentioned, it is important to consider location and other features of a home and requirements when deciding which home is the right fit. Please do let us know how you get on with your search or if there is anything else we can do to assist you. All the best.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más