Babyplanetonline Opiniones 

Diane at the Derby store was extremely knowledgable and helped us with selecting the best package for our needs. Very helpful and friendly. Highly recommended.

Great experience, really helpful and informative. Ellie at the Derby store was the person I dealt with and she talked me through everything, kept me informed about my delivery generally overall happy with their service and offering! Thank you!

Baby planet derby
Was very helpful staff and really helped us on choosing our new pushchair

Brilliant experience from start to finish at the Leicester branch. Yasin was so helpful in helping us to find the perfect bundle for our newborn and the order came through so quick. When we arrived to collect the bundle, Aysha was so helpful and even fixed in our isofix base for us. Couldn’t recommend more!

Great Experience, all the staff members at Derby were very helpful and friendly.
Got the exact pram we were looking for

Went to the Derby store it was a great experience. Customer service was amazing

Thanks Diana much love 😘😘

We travelled well over an hour to the Derby store to look at the TFK pushchair and the help and advice was so helpful in making our decision to purchase. They even built it for us in store, amazing service thank you!

Excellent service, great range of products and no rush for collection or payment.

Came to view originally in February as Ashby store now closed. Susan and dianne at the Derby store were excellent. Very Knowledgeable and welcoming into store. Thank you ladies for a lovely experience x

I purchased an iCandy Peach 7 for my daughter (for my grandson), but from the very first day of use we experienced multiple issues, including a serious safety incident. Following discussions with Baby Planet, a refund was agreed and the pram was returned to iCandy.

Despite having received the pram back at their offices on 9 June (with courier proof of delivery provided), Vanessa, Head of Customer Services, contacted us last week asking when we would be returning it. We immediately supplied the delivery evidence showing that iCandy had already received the pram.

Since then, we have repeatedly asked for clarification and an update on our refund. Unfortunately, Vanessa has not responded to any of our emails. Without support from babyplanet chasing this. We have now chased this matter five times over the past week without receiving a single reply.

This level of customer service has been extremely disappointing. It appears that the refund process is being unnecessarily delayed despite iCandy already being in possession of the returned pram. Based on our experience, we would not purchase from iCandy again and will be escalating this matter further if the refund is not processed promptly.

Ordered a travel system in the baby show in May and chased up today to be told there is a delay with the product, although if you go directly to I candy or even John Lewis you can get the product by next week.

I wouldnt have been notified if I hadn't chased, ive now asked cancellation policy as I only ordered given the time frame at the show said id get it mid June and now they dont have an update until early July.

My order was with the car seat so im unable to bring my baby home without it and wouldnt have ordered if we were told there maybe delays.

After I pointed out other retailers can deliver by next week ive been ignored, very poor!

We ordered a cot bed with a mattress and mattress protections.

The bed a Gaia Baby Leto Sleigh Cot Bed (£499.99 without discount) was damaged, scratches, gaps, pieces that hardly fit together, shoddy screw. One corner of the bed was cut off and painted over.

We took pictures, sent everything to Gaia Baby. They confirmed that the quality of this product is not acceptable and urged us to get in touch with Babyplanet to get compensations.

On the phone the person was very rude, kept blaming us for the bed's quality, refused to give us compensation, wouldn't let us talk and screamed the whole time (screamed at a pregnant woman I must add).

I would recommend to avoid buying from this website. It's the worst customer service I have ever experienced.

We attended the baby show in March 2026 and ordered a Maxi Cosi travel system. Was told stock would be available for delivery end of April 2026. Having received no updates on delivery I have constantly had to chase to be told it was delayed until the end of May, Mid June and now end of June. My due date as they have been made aware since the initial order is the 19th of June (2 days away). No effort has been made to arrange a replacement product, loan product, or compensation for us to arrange our own temporary hire. We emailed a complaint for urgent assistance 48 hours ago and have still received no reply or solution to help, despite them knowing our very urgent timeline, causing unnecessary stress at this time, for a product that is a legal requirement for us to leave the hospital. Awful service with no resolution, or help offered. We have already paid upfront and should not be put out by having to pay for hire costs because they have not been able to fulfil the delivery in time.

Missing product items, significant delays and absolutely terrible customer service. I would not recommend ordering from them ever

Very slow delivery, which I had to chase (and the response was slow for that too) even though they stated product was in stock. Took 2 weeks to be delivered.

I had ordered the wrong size and wanted to return (unused and unopened), quoted £25 for return shipping! When the courier they used only charged £8 for it. Seems like a way to put you off returning it.

Refund was issued promptly, though I emailed once it had been picked up courier as I suspected this would be slow too. 3 stars as the refund was issued quickly, but I won’t be ordering from them again.

I have ordered multiple items from Baby Planet now. A couple being at the NEC baby show in Birmingham, so I understand long delivery delays on these items as this was explained to me at the time. However, this week I ordered a 3 piece nursery furniture set, which on the website at the time, was listed as ‘in stock for delivery within 7-10 working days’. I have since been emailed to organise a delivery date in which they stated this could not be done until the end of June (well out of this 7-10 day window) so I feel particularly mislead by the lead times on the website - I would have chosen another supplier to order with if this hadn’t been displayed. They need to ensure information on the landing pages on the website is more accurate, overall experienced so many delays from this company.

We purchased a Silver Cross bundle which included a carry cot stand. The stand was missing from the delivery and only after I chased it was I informed there was a delay.

I was then told by email that the stand would arrive in May. May came and went with no stand and no update. After chasing again, I have now been told it will not be available until July.

The most frustrating part is being told that customers were informed of delays in advance when this was not my experience. I only received information after repeatedly contacting customer services. The communication has been inconsistent and the delivery dates provided have not been met.

I appreciate that supplier delays can happen, but customers should be given accurate information and proactive updates. Unfortunately, my experience has been disappointing and has added unnecessary stress at a time when we were preparing for the arrival of our baby.

Based on my experience, I cannot recommend this Baby Planet Online.

⭐ 1 Star

I would strongly advise anyone considering ordering from Baby Planet to think twice.

I placed an order for a pram and travel system at the London ExCeL Baby Show on 7 March 2026 and was explicitly told to expect delivery within 3–6 weeks. More than three months later, I am still waiting for my full order.

Since placing the order, I have experienced repeated delays, virtually no proactive communication, and a complete lack of transparency about when my outstanding items will actually arrive. To make matters worse, part of my order was sent incorrectly, causing even further delays.

The most frustrating aspect has been the customer service. At every stage I have had to chase Baby Planet for updates myself, only to be given vague responses or no meaningful information at all. There has been no sense of urgency, no ownership of the problems they have created, and no apparent concern for the impact this has had on a heavily pregnant customer.

My baby is due in just four weeks and I still do not have everything I paid for. Had Baby Planet been honest about lead times from the outset, I could have made an informed decision about whether to place my order elsewhere. Instead, I have spent months chasing updates and worrying about whether essential baby equipment will arrive before my child does.

Delays can happen. Sending the wrong items can happen. What is unacceptable is failing to communicate, failing to keep customers informed, and failing to put things right when things go wrong.

This has been one of the worst customer service experiences I have ever encountered, and I would not recommend Baby Planet to anyone.

Amazing experience at the Derby store, such a friendly welcoming atmosphere and Ellie was a huge help in selecting our perfect pram! Ellie was so patient and demonstrated every pram I was interested in and was able to answer all my questions. Nothing was too much trouble so it just made the whole experience relaxing and enjoyable! It was nice to have the assistance on hand but you can just have a browse or figure out the prams on your own first!
Very pleased with the service and glad I chose to come to Baby Planet Derby. Would highly recommend.

Ordered a £220 crib at the Olympia Baby Show in October 2025. Was told 5–7 days delivery. Three weeks later: nothing. Apparently the real lead time is 3–6 weeks and the show staff "got it wrong." Cancellation? Refund refused. Forced into a credit note - and they issued the first one for the wrong amount.

Tried to redeem the credit in February: one item out of stock, had to substitute.

Ordered a Stokke high chair in April with the balance. Had to chase for the price match. Had to chase for an update after paying. Had to chase again. Only a threat of chargeback got a response. A delivery date was finally agreed for 20th May.

The 20th came. Nothing arrived. No notification, no courier, no delivery. Silence.

Seven months on a single order. Every interaction has required me to chase. Promises about timelines mean nothing. The only thing that produces action is threatening a chargeback.

Genuinely awful service from a business selling to people working to a hard, immovable deadline (a baby's arrival). Avoid.