Bath Depot Opiniones 

I am absolutely furious. I ordered a bathtub for 'Store Pickup,' only to find out from support that this store location does not even exist yet! Why is it listed as open on your website?!
To fix YOUR mistake, support promised to ship it to another branch. I was told it was shipped. I even received an email confirming it. But now, at the end of the week, I get a notification that it’s delayed by another week!
We are in the middle of a renovation with small children and have been left without a bathtub and without any honest explanation. We are stuck in chaos because of your misleading website and broken promises.

Terrible customer service. The vanity I ordered arrived damaged. I contacted customer service and they told me that they would ship the replacement parts and that they should arrive in 10-15 business days.

I followed up after 15 business days and was told that they weren't sure they had the parts in stock.

All this time I was waiting assuming they had already shipped them, and now I find out that they don't have the parts and they claim there is nothing left for them to do. Absolutely useless.

Extremely Disappointed – Poor Communication and Misleading Information
I’ve had one of the worst customer service experiences with Calgary Bath Depot. They failed to communicate any updates regarding delays and consistently provided misleading information. I had to chase them multiple times just to get basic answers. Transparency and timely communication are essential, especially when customers are relying on delivery timelines for renovations. Unfortunately, Bath Depot fell far short of expectations.

I will get right to the point - purchased a bathroom vanity on Oct. 18/25 from Bath Depot, after unpacking the fully assemble cabinet I noticed the drawers on the left side were crooked and rubbing on the frame. Went back to Bath Depot told them the problem and showed them the pics. Bottom line they are ordering a new unit to replace the first one. At my expense I have to get the first vanity back to the store and pick up the 2nd one. I might add that the staff were friendly and helpful, this is not their fault, the product is sold in a box. It's the Mfg who failed to do a quality check on the product before shipping, this is where Bath Depot comes in, they should make sure their supplier has a quality plan in place as to prevent this sort of thing. I might add the drawers do not have adjustments to correct this sort of problem, I suspect the from panel was applied crooked, or the screw holes were drill off centre. For me I could not install the vanity on time and now have to wait another week for a replacement. For all the inconvenience caused me I would think Bath Depot to deliver the replacement vanity and take away the first one.

When you enter the store and you feel that you are really welcome,that's what every customer wants. Thats what I experienced when I entered Bhat Depot Ajax On store. I went in to look some things for my new bathroom.Two smalling faces wished me welcom Mr.Ross Smillie and Miss Aly.These people have so much positive energy,kindness that I didn't think of going to shop in another store.I reserved everything I need.I went home with very nice filing,people like Mr.Ross and Miss.Aly. we need in Canada much more. In a few days I went back to order my parts, this time there was Ms Owen in the store and he behaved the same as Mr.Ross and Miss Aly,so it is no coincidence that everyone would works is very kind. I recommend everyone to go to Bath Depot because they really have quality items and very professional stuff. Thank you once again to Bhat Depot Ajax On. staff.You are wonderful.

Si je pouvais mettre 0, je le ferais.
Items de piètre qualité, armoire à linge déjà abîmée à sa sortie de la boîte et l'évier allant sur vanité n'est pas d'équerre.
Évidemment, conformément à leur politique, les défauts doivent être signalés dans un délai de 72 heures suivant la réception. Malheureusement pour moi le délai était expiré lorsque j'ai ouvert les boîtes, Donc ils s'en lavent les mains.

Je ne recommande pas cette entreprise.

Ship broken and damaged items and won't replace or repair them.

Je ne conseille vraiment pas d'acheter chez Bain Dépôt.
Nous avons commandé un ensemble de douche, c'était notre premier achat.
Notre salle de bain n'était pas terminée, nous avons donc stocké notre ensemble de douche une fois reçu dans notre garage pour éviter de briser les vitres.
Dès qu'on avait terminé, nous avons commencé à installer la douche avec les portes. Nous n'avions pas déballé le tout avant car tout était très bien rangé, il y avait beaucoup de choses, et nous n'avions pas la place.

Nous nous sommes rendus compte de 3 impacts sur notre porte coulissante. Certes, les 72h étaient passées et nous l'avons découvert après mais c'était pour éviter de casser des vitres inutilement.

Nous avons donc demandé un remplacement au service client. On nous a dit, il faut 48h pour avoir une réponse, il faut envoyer des photos au préalable etc.
Chose faite. Ensuite, on nous dit que ce n'est pas couvert, qu'on va envoyer un billet à un magasin pour nous dire combien ça coûte d'en racheter une.
En racheter une alors que nous n'avons rien brisé ?! Une honte.
Ensuite on nous dit, ça peut prendre 5 à 10j ouvrables, mais seulement si elle est disponible (on se moque du monde ?).

Le service à la clientèle n'a rien voulu savoir. Nous n'avons rien brisé, nous avons pris toutes les précautions qu'il fallait, et ensuite il faudrait encore que l'on repaie pour une porte que nous n'avons pas endommagé.

Je déconseille FORTEMENT tout achat chez Bain Dépôt. C'est la première et dernière fois que nous commandons ici.

I paid extra for rural delivery. Three weeks after estimated delivery time and after multiple attempts to find out where my shipment was, I was informed the best they could do is deliver to location 2 hours away. I cancelled the order. I have now been waiting 5 weeks for a refund

Les produits, à date, semblent bien. Mais le service de livraison est trompeur: leur politique mentionne qu'en région rurale, ils ne livrent pas plus loin que la première pièce sèche. On pourrait donc croire qu'en zone urbaine, ils le font, mais non! Ceci est trompeur: pour Bain Dépôt, le terme "rural" implique apparemment aussi les zones urbaines, mais ils ne le mentionnent aucunement. Oui oui: Bain Dépôt prétend que lez zones urbaines sont incluses dans les zones rurales. Ottawa, Calgary et Terrebonne sont considérés comme des zones "rurales" selon leur service à la clientèle. Évidemment, ils ne le mentionnent nulle part et se déresponsabilisent de leurs directives trompeuses, même si un enfant de 9 ans peut faire la distinction entre rural et urbain. J'ai aussi eu droit à une séance de "gaslighting" du service à la clientèle, qui a d'abord affirmé que je n'avais pas bien lu leurs politiques (je les ai bien lues, mais elles sont confuses), puis, sans se rétracter, a précisé que dans le fond, c'est que les zones urbaines sont incluses dans les zones rurales selon leurs politiques (ce qui est incohérent, au minimum, en plus de ne pas être mentionné sur leur site), puis m'a dit que nulle part ils n'ont écrit qu'ils ne livraient à l'étage (qu'importe la zone), donc que je n'aurais pas dû avoir d'attentes à cet effet.
Or, ma conjointe enceinte et moi-même avions choisi la compagnie Bain Dépôt CAR elle ne mentionnait pas qu'elle ne livrait pas à l'étage, contrairement à Home Dépôt, qui a au moins le mérite d'être clair dans sa directive de service de livraison. Nous avions besoin d'aide pour grimper la douche de 200 lbs à l'étage, et comme Home Dépôt mentionne ne pas livrer à l'étage, mais pas Bain Dépôt (excepté en zones rurales, vous voyez le tour de passe-passe sémantique trompeur), nous avons choisi la compagnie qui semblait offrir un service plus complet, mais non, c'était simplement une politique mal rédigée et ambiguë.

La politique de livraison de Bain Dépôt n'est pas claire, et au lieu d'assumer leur responsabilité de transparence et de précision, ils reprochent aux clients de ne pas avoir compris leurs directives confuses et de ne pas comprendre que lorsqu'ils disent "zone rurale", en fait, ils veulent aussi dire "zone urbaine".

Buyer Beware: Missing Parts and Zero Solutions from Bath Depot!
Absolutely fuming with Bath Depot and their abysmal customer service! We ordered a shower kit weeks ago, patiently waited for it to arrive, only to find critical parts missing when we opened the box.
You'd think a company specializing in baths would be able to identify and replace a missing component from their own product, right? Wrong. Their response was beyond unhelpful: "we can't find the part you're referring to." Seriously? It's your product!
When I expressed my disappointment and requested a refund or at least a similar replacement for the missing part, their answer was a flat-out "we can't help you." So, now we're stuck with an incomplete shower kit and out a significant chunk of change.
This isn't just bad service; it's a complete failure to stand by their products. Save yourself the headache and frustration – look elsewhere for your bathroom needs. You'll regret trusting Bath Depot.

I’d rather not shower then buy anything from bath depot.
The quality is horrible and the customer service is even worse.
Need any product from them, good luck you’re waiting 4-5 months minimum.
Then they tell you they will deliver but won’t, additionally charges will be applied so you can go pick it up the product ina remote location.
Do yourself a favour and stay away from bath depot

We ordered our system and it was missing parts. Three times we have been sent the wrong parts. Stay clear of this company. The service is terrible

The worse place you can buy bathroom products
Customers service don’t exist and the products very poor quality and often missing parts

À éviter absolument !

Je regrette profondément mon achat chez Bain Dépôt. D’abord, une cabine de douche défectueuse dès l’installation : on m’a demandé des vidéos et des photos, ce que j’ai fourni immédiatement. Et ensuite… plus rien. Aucun suivi, aucune solution.

Plus récemment, ma toilette intelligente a cessé de fonctionner après quelques mois. Même scénario : on me redemande des vidéos, que je renvoie, et cela fait maintenant 8 jours que j’attends une réponse.

Leur service à la clientèle est inefficace, lent et irresponsable. Les produits sont clairement de mauvaise qualité, et le service après-vente est inexistant. Je déconseille fortement ce magasin à quiconque cherche des produits fiables et un service digne de ce nom.

Passez votre chemin. Vous gagnerez du temps, de l’argent et vous éviterez beaucoup de frustration.

#MauvaiseExpérienceBainDépôt

I had an excellent experience with Bath Depot from start to finish. The customer service was outstanding—friendly, helpful, and quick to respond to all my questions. The product itself is high quality and exactly what I was looking for. Delivery was fast and efficient, which made the whole process even smoother.

What really stood out to me was how simple and straightforward the return process was—no third parties involved, just direct and hassle-free communication with Bath Depot. It’s refreshing to deal with a company that truly stands behind its products and service.

Overall, a great purchase experience. I’ll definitely be returning for future renovations and would highly recommend Bath Depot to anyone looking for quality bathroom products and top-notch service.
Savy Solutions Elite General contracting

I purchased a quartz counter 3 months ago at Trinity Common, Brampton , for my washroom not expecting water drops to damage it despite daily cleaning the damaging spots seem to be coming from inside the stone. . This company is a nightmare to deal with. Repeated phone calls and visits to the store finally resulted in a discount for this poorly constructed product but the refund is stuck in the process and no one returns calls to address your concerns. . Save yourself a headache and DO NOT DEAL with this less than reputable company selling products that appear to be defective and not worth the money charged.

I purchased a bathroom tap and drain from The Bath Depot. Within 6 months, the paint on the drain chipped. After numerous phone calls and emails, and the wrong replacement, The Bath Deport finally replaced the correct drain. However, within three months of replacing the drain, the new drain began to chip, exactly like the first one. I have tried to connect with The Bath Depot 4 times on email with no replies. I am currently waiting on the phone (and my phone says I have been waiting for 21 minutes for someone to pick up). I am really hoping that by speaking to someone, I might get this issue resolved.

Very disappointed with the products. Within 6 months my black kitchen sink and white bathroom vanity top are damaged and there's nothing they can do.

Purchased new vanity 2023 sink already has chips and the top has dulled out . It’s second bathroom which has little traffic and no children
I send them email first they claim it’s cleaning products then said it’s normal wear . I have a sink 10 years from another company no issues .
I would not recommend . The price does not fit the quality ..