Bakerboxx Opiniones 

118
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My son aged 13 had a 12mths bread subscription for Christmas. It was a fantastic present. Every month a different type of baking ingredients was delivered. Easy instructions so he could complete th... Ver más

Valorada con 5 estrellas sobre 5

My husband was bought a six month subscription from Baker Box for Christmas and he has loved getting something every month. The present that keeps on giving. He was a complete beginner baker, but the... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Never baked before, menu and instructions easy to follow. My bread nearly looked like the pictures. Would recommend to new baker.learnt to put flour down before kneading dough or sticks to your ha... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Initially, we received this glorious Baker Boxx from our Voxi Drop and...man oh man...was it delicious! The instructions were amazing, the box had all the ingredients we needed, so need to purchase an... Ver más


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

118 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(118)

68 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Ordered for a budding baker in the…

Ordered for a budding baker in the family, had a few questions around the process which were dealt with quickly and efficiently. Not sampled the first recipe yet but looking forward to their recreation of the lovely picture on the recipe card!

13 de junio de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Nice but pricey

Recipes have been nice but the box feels very overpriced for what it is, essentially just some flour and olive oil. I was expecting more varied and interesting recipes (so far have had cinnamon buns and burger buns).
A fun present but I wouldn't renew it.

10 de mayo de 2024
Valorada con 5 estrellas sobre 5

Always a wonderful gift!

I have ordered baker boxx numerous times, their Christmas box is wonderful as a gift! Definitely would recommend, something different for friends and family!

15 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor customer service

I signed up for a bread baking subscription last year but cancelled when I had to chase my monthly boxes. However when I received the boxes they were very good so this year I decided to order again but, wanting to avoid the subscription service, I ordered 3 one-off baking boxes for £48 on the 9th April. Delivery was stated as 3-5 working days. Once again I did not receive the boxes. I contacted Bakerboxx via live chat on the 17th April and by email on both the 22nd and 29th April regarding my order. Each time I received an automated reply stating that I would be contacted within 48hrs. Each time I did not receive any further response. Bakerboxx do not provide any other means of contact. Consequently in May I contacted my credit card company to seek assistance in obtaining a refund. Following this Bakerboxx sent me this link repeatedly requesting that I rate my experience with their company so here it is: In my experience, I am sad to say, Bakerboxx did not fulfill my order nor did they provide any customer service as it is impossible to make contact with anyone - which left me with no goods and £48 out of pocket and the hassle of trying to obtain a refund via my payment method. Their bread baking boxes are good but they need to improve delivery and respond to customers.

9 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bought a subscription for BakerBoxx…

Bought a subscription for BakerBoxx through NotOnTheHighStreet as a Christmas present. My activation code didn't work. After many emails I managed to get hold of someone. I was told the issue was resolved in February and we would get the next month's box, i.e. in March. It's now May and we haven't had anything. I wrote recently but got no response. Complete shambles.

2 de mayo de 2024
Opinión espontánea
Logotipo de Bakerboxx

Respuesta de Bakerboxx

Hi Hugh, I cannot seem to find any communication with us directly, please can you reach out to us with your order number so we can solve this promptly for you subscriptions@bakerboxx.com thanks, Tom

Valorada con 5 estrellas sobre 5

I received the Bread Baking…

I received the Bread Baking subscription as a birthday gift from a friend. I was so impressed that I in turn purchased the subscription for another friend. The ease of ordering, receiving and actual recipes are ideal.

21 de marzo de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Got there in the end

Activate subscription - no response
Contact for help - nothing happens.
Send numerous emails - no response.

After a difficult start, the service we received couldn’t have been better and we have been very pleased to receive the boxes in a timely fashion.

Would now happily recommend!

26 de marzo de 2024
Opinión espontánea
Logotipo de Bakerboxx

Respuesta de Bakerboxx

Hi Neil sorry that you are having issues with your subscription, please could you contact us via subscriptions@bakerboxx.com so that we can resolve the matter, Kind Regards James

Valorada con 3 estrellas sobre 5

Terrible after sale experience

This my updated review: My wife bought me a bread subscription for Christmas. My code didn't work and no matter how many times we emailed the company they never respond. Eventually after leaving a 1 star review on here and email reminding them again that this was unresolved did they finally get it together to sort our issue out. The customer care team need to get it together and respond to issues quicker.

20 de marzo de 2024
Opinión espontánea
Logotipo de Bakerboxx

Respuesta de Bakerboxx

Hi Phillip sorry that you are having issues with your subscription, please could you contact us via subscriptions@bakerboxx.com so that we can resolve the matter, Kind Regards James

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