Bank Park Opiniones 

This company are fining me for failure to pay for parking even though I have all the proof I DID pay!! Emailed to advise was told I had entered wrong code into to the app advised again I did NOT use an app I used THEIR machines (as I have done for years) they then apologised for the error and said as a “good will gesture” I can just pay the £20 admin fee! Replied to say I should never have received the fine so why should I pay? Never received a reply. Now received debt collect agency letter for £170 for a non payment for parking I have the proof of payment!!! So called this company to be told it would be out on hold and they would query this on my behalf have now received an email saying tough you have to pay the £170. Please tell me how this company are getting away with breaking the law? They have sent me a FAKE fine I paid for parking that day I have proof of this I have their email saying sorry for the error now they are saying they want £170 from me. I have sought legal advise and have been told this company is acting unlawfully as there are MANY cases of similar fraudulent events by both is Bank parking and ZZPS I have NOT broken the parking company rules I paid for the use of parking as requested they are now breaking the law by fining me and threatening me with debt collection when they have received the appropriate payment and proof of such!! They do NOT get back to you and hide behind fake allegations. Have reported to relevant teams

I agree with all these complaints. I parked in a carpark that had virtually no signage - it did not comply with the British Parking Association rules for ensuring paid parking was made clear and visible. Had never been to the area let alone the supermarket - it was dark and raining - and the only signage was half way down the carpark at low level and not visible at all from a distance. They had large yellow signage about 2 acres away at a sidelined part of the carpark. So they know what is required! I completely agree with the others that this company deliberately make parking signs difficult to see - and when you are used to going to supermarkets who don't charge for parking - it is even easier to miss.

Despite the fact the did not provide a reason for turning down my challenge and going to adjudication (which just said you have go figure even though the signage was not compliant - public money going to that service btw) and it saying there is no increase to the charge when going through adjudication - when I went to pay - they had upped the charge.

Will call them but agree - they are non compliant and it's time that they were called out. Happy to join any group to action their manipulation of government guidance.

Charged for parking at a venue that had no signs inside and not informed when bought ticket for event. If that isn't bad enough they charge an extra £1.50 to pay the fine.

PENNINE FIVE SHEFFIELD - This car park should in no way pass a health and saftey check! My car has been written off as On friday of last week I was on Level D in the carpark. I was turning my car round to park in a free space when i hit/smashed into a low concerete barrier which had 'NO' warning signs or anything on it (other low barrier has yellow suck on signs, others were just on the floor!) The low barrier was only approx 1m 20m. I have attached pictures showing my smashed windscreen and winscreen barrier(insurance company have written car off due to the damage to the windscreen pillar) Another car has done the exact same thing the same day or day before as there was a load of windscreen glass on the floor. Im currently in contact with the health and safety tema at sheffield council. Have tried calling the car park no answer and have contacted them through there website no reply yet. If you are the other person that hit the pillar or anyone else who has done the same please leave your number on a review and I will be in touch. Dangerous car parks like this should not be around in 2025!!
TO UPDATE YOU I RECEIVED ONE EMAIL RESPONSE FROM THEM AT THE START SINCE THEN NOTHING - ABSOLUTE SCAMMERS AND THIS CAR PARK IN SHEFFIELD NEEDS SHUTTING DOWN BY HEALTH AND SAFETY CURRENTLY COUNCIL HEALTH AND SAFETY INVOLVED

Can’t give a minus 10 score. Further to my review two weeks ago still no response- have spent 195 minutes on phone waiting for an ‘advisor’ but have to leave message which is never responded to. Anyone fancy setting up a group to get this lot on TV and let the country know about their deceit??

Parked wonky, slightly over 2 bays, due to an obstruction, needed to be near a certain shop for health reasons, so chose to park by obstruction. not causing a problem as rest of car park plenty of spaces as early afternoon midweek, £60 fine. Does it get any lower.

Had misfortune to use one of their carparks near Wembley Central. Car park had only one payment machine which was faulty with no staff around to help. Emailed them the very next day with photo from ticket machine showing £1 amount due and wanting to pay. Was ignored and 3 weeks later got a PCN demanding £100.
Also sent email to their enquiries twice and got no reply.
This speaks to their business model (fine customers on any pretext, ignore customer emails sent to their enquiries) and clearly explains why they are called Bank Park.

Absolute cowboys. Minimal signage that is inappropriately placed resulting in a PCN. When challenging it they ignored all points raised and bully you into paying the fee. Scumbags. 1 star is too high.

Similarly to other users, I encountered issue with the pay machine which appeared out of order. Received a fine which I contested to no avail. It is very hard to get hold of someone and when you do, they are not interested.
Appalling company

Absolute scammers
£60 fine for parking slightly on the white line of car park box even though the car park was mostly empty

Parked in the Pennine Five car park every day for work. Couldn't pay the £6 fee on exit one day because the machine had frozen, received a parking fine which I responded to explaining the situation with photographic proof, now I have a court letter saying I owe £264.24.....Absolute robbing B*****DS

Market Place shopping centre, Burgess Hill, West Sussex.
Upon entering the aforementioned address, a sign stated to register a blue badge at the payzone. I had to do this on behalf of the disabled gentleman. The machine at the payzone to register stated OUT OF ORDER and to register via email. This was not possible as no connection!
I went to look for the management office to report and surprise, surprise no one was there!!
once home I emailed them with the details and photos and reminded them under the equality act 2010 the operator must anticipate the needs of disabled motorists and make reasonable adjustments in accordance with the act!!!!
They acknowledged my email....but I have had dealings with these cowboys before and knew what was coming ...an order to pay for £100 !!!!!!!
Another email from me and they quickly backed down and removed the fine.....with the wording "we are prepared on this occassion to cancel this PCN" !!!
The sheer audacity when we followed their protocol and this was fabricated out of thin air!!
How are they allowed to continue to run this cartel!!!!!

Total rob dogs! Sent me a parking ticket through the post that didn't make any sense. So tried to contest it. No reply! Tried again to email and call, again completely ignored. Ended up paying it as the date for early payment was up. This was over a week ago. Still no replies from them. Looking at other reviews I can see these are completely rogue. At least dickie turpin wore a mask.

I received a parking fine from Bank Park for not paying a parking fee at the market place shopping centre in Burgess Hill , I have a Blue Badge and I parked in the correct parking area I also had registered with Bank Park approximately 18 months ago to park in this car park, I sent about 4 emails with photos of my Blue Badge and explained all the details to the company and tried to phone a few times but could never get a response, as the 14 day limit was getting near I decided to pay the £60 before it increased to £100 a few days later I was pleased to get a email from Bank Park saying they would be refunding me the payment of £60 and also adding my vehicle and Badge to the free parking exemption for this car park.

Bank Park did do the right thing on this occasion but could have made it a it more easier by just acknowledging they hade received my emails, but with all the bad reviews they receive it’s only fair on this they did come out acting very well, and I received the £60 paid into my account with 48 hours.

Paid the fine have the proof but then get a letter saying to pay the balance, the balance is 0. No phone number to contact them. Complete pirates.
Edit
After bombarding them via their Facebook page they have now confirmed I paid the fine.

Have a receipt have proof of payment. Still get a fine! the number plate is correct I'm within the paid time . Well I'm ignoring it. Will not appeal it there's nothing to appeal I think they send penalty notices so some people may pay as there afraid of the potential consequences. Not me bring it on!!!!!!!

Got parking fines for 5 consecutive days at a spot which is neither marked as entrance/exit nor was it obstructive to any other vehicles. Yet I was fined for obstructive parking.

So I appealed to Bank Park and Fines No. 1, 3, 5 were 'waived' but had to pay for '2' and '4', namely GBP120 in total.

During my appeal time, I went back to the same spot and took pictures on almost 20 occasions when other innocent drivers were also leaving their vehicles at the exact same spot. So I believe I had a very strong case and went to IAS. But being naive, I thought I should 'respect rules' and first paid the fines. Alas, having paid the fines, IAS could no longer take my case so my GBP120 went down the drain :(

So if you are in a similar situation, appeal first to Bank Park as is the rule. When they come back to say 'no you pay', DON'T PAY but bring your case to IAS, especially if you have picture proof that you are innocent of any rules that Bank Park claims to be in place.

Good luck fellow drivers. There is always something new to learn.

P.S. The parking lot is nothing more than a piece of untreated dirt, gathering puddles of water often which splashes over your vehicles every time you edge over.

A very unfair experience, especially considering their charitable efforts and emphasis on good values. I paid for parking and entered an incorrect registration number. I called them immediately while in the car park to no answer. I emailed them explaining my mistake, and they responded, saying that I would not receive a PCN and that their system had been updated! I was subsequently sent a PCN. When I tried to inform the collection agency, they said it was too late and that I must pay, I received no further reply from them. I have since been given a County Court Judgement (CCJ). I received the letter with the court date the day after it was scheduled, so could not attend anyway! I have sent them an email yesterday asking for them rectify the situation, to which they have responded saying they aren't helping remove the CCJ! Absolutely disgusting treatment, which is genuinely putting me at risk of homelessness as I cannot get another tenancy due to this CCJ being on my record! Over a £6 parking ticket WHICH I PAID FOR AND WAS ASSURED WOULD NOT A RECEIVE A PCN FOR!

Parked in Bank Park Sheffield and had my car stolen whilst parked and payed for in the car park. They showed no empathy or apologised for what had happened but reminded me that they have signs explaining that they take no responsibility for this happening. Just a faceless business with no customer skills. Don't park in them they are not secure!!

This company is a disgrace , Charged £100 for 20 Minutes parking with no visable signs or anywhere visual to pay when driving in . nothing at all states that this building was paid parking, absolute criminals.

Im reporting them to the local council to take a look at this very poorly signed area.