Bank Park Opiniones 219

After using Spa Lane car park for a number of years I started receiving penalty notices for allegedly entering digits incorrectly into the machine. I've asked for proof but unfortunately get no reply. I won't be using this car park again

As all the other reviews state they dont care, you cannot get in touch with anyone, seems all appeals are rejected as standard as all they want is payment. Avoid if you can.

Used their car park to charge my EV car for approx. 30 minutes. The machine clearly says you do not need to pay for parking if you use the EV charger (I didn't even leave my car except to plug in the charger) then received a parking fine. Appealed but was declined so no choice but to pay the fine. Absolute thievery and should be illegal. Tried to call them but could not get through to a human. Awful, thieving company!

Appeal your charges!
Tried to charge me for staying over my allocated time despite the fact that I had paid for an extension. I supplied screenshots of my bank statements showing my payments and the charge was dropped. Absolute scumbags.

Scammers.This “company” epitomises everything wrong in modern society,Avoid at all costs.

Make payment purposefully difficult in the hopes you mess it up then when you do they sting you for a £170 parking fine. Scamming thieving scumbags.

‘Bank Park - The friendly face of parking,’ pretending to be a charitable and ethical company and yet in reality they are anything but. They have deliberately displayed contradictory signage at the Arundel Street car park in Sheffield to steal people’s money. My advice, do not ever park in one of their car parks, I certainly won’t be and intend to spread the word about them as far as possible.

ok why is this still going on? -appealing on both their systems and this IAS organisation isnt working- I visited this site and it is the only time that I have had any useful info-

Don't even deserve the one star but had to put something there. Fined! Even though I was misled into overpaying for parking on their app! Didn't say it closes at 6pm let me pay until 1am as I was working nearby had to leave job to come back and move my car! Oh and good luck with appeals!! There is no human you can talk to better to find owner of company on companies house!! GOOD LUCK!!

Charged me for no reason even though I paid to park!!! Customer service don’t even help!!

Absolutely a scam company. Avoid using there Carpark at all cost! Doesn’t matter if you paid for your parking or not you will be sent a £170 fine. Disgusting people!

Hi.
I am disabled with blue badge which is fixed to visor as I cannot bend easily to remove it if on dashboard.
Anyway. I was ticketed twice on Tandem Center Coliers Wood as parked on disable space without showing blue badge. But it was , attached to visor.
So then I appealed on my iphone. Then they increased penalty. Then they start to treat me with bailif.
No contact to them, no phone number to living person.
But I found some form on internet and someone answer to me that I NEVER appealed. Really funny cos I discover that when I used iPhone I can appeal every 5 minutes and have answer that they have it.
After exchanging few emails they decided to cancel my pcn as a good will .
But this is not the end. They pcn me again.
But this time I decided to use laptop to appeal with windows and it works.
But then they decided to charge me 20 pounds only but I did not want to pay.
I contacted my local MP and she sent them letter.
Then nothing.
Few days later I had chance to appeal again from my iPhone and it works.
Then today I wanted appeal higher to IAS and to my suprise my pcn was cancelled.
But no letter, no email with decision.
I don’t think is a proper way to do business specially with parking issues.
If you need to contact living person please use this email enquiries(at)bankpark.co.uk , only way to contact them.

Did anyone else have problems at fountain street parking Hull on the 11/03/2026 their machines where down. I have just received a parking charge. I appealed and it’s been refused all though I paid on that day £5 for apparently for 3hours 20 minutes they say it wasn’t enough, and charged me £60. I did not see any signs telling me it’s pay on display. But I was in a rush because I didn’t get parked for over 20 minutes.

How can this company get away with this. I parked in a car park for a GP surgery at 6.20pm on 2nd March 2026 and left at 6.40pm after my appointment. I had never been before and it was pitch black. I received a parking charge letter dated 7th March 2026. The photo proof shows the car in an empty car park in the dark. The charge didn't arrive until much later than the date on the letter. I appealed it on 23rd March 2026, but today (31st March 2026) I received another letter dated 21st March 2026 saying that the charge had been increased to £100. I've not had a response to my appeal yet. Unless they uphold my appeal or get someone to talk to me, there is no justification in making payment.

Not sure what's going on with this company!!! Parked at Hull Royal infirmary. Got 2 consecutive parking fines, which were legitimate.
However...
I knew nothing of a 2nd parking charge till 25/03/26 when I received a £170 fine/debt collection agency. The charge date was 09/01/26. I disputed it as I had not received ANY previous correspondence notifying me. I was sent, via email, a copy of the original charge letter, dated the 20/92/26 - *42 days after the initial parking charge.
It says on their initial notification of charge letter (which i never recieved, I've double checked my post) that if the charge is paid within 14 days it will be £60 not £100. If not settled after 28 days it may go to a debt collection agency. As their letter was not sorted for 42 days after, I never stood a chance of paying the lesser charge (£60) I have proof of the date discrepancy. On their website it says I cannot dispute the charge because it's in the hands of a Dept Collection Agency.
So I will have to dispute it via other means.
Further to this review. Bank Park complaints Dept have honored the £60 charge which was a legit parking charge.

I use this company as part of a free 4 hours parking at a health club, which is part of a hotel, local to where i live. I have just received a parking fine, for either overstaying (npr photo show this is not the case), or not paying (which i don't need to).

I am one of numerous members of this health club who have received not just one but multiple fines which seem to have been sent 'in error'. How on earth can this happen when their system must have information as to which car registrations are exempt from paying. I have appealed this fine, but again, from some previous reviews will I ever hear from them again before the debt collectors arrive.

From previous reviews, I am very suspicious that they are just randomly sending out fines in the hope that maybe a few may be panicked into paying. I cannot understand why a good quality hotel is using such an appalling company to manage their parking. I have used their car parks in the past and have found them to be quite a good company. I don't know what has happened, but I would never, out of choice, use them again.

Awful, no point in appealing, all they want is the payment. Will avoid Bank Park.

SHOCKING!!!!!! Drove into the car park and waited for 13 mins to try get a space whilst my wife attended a hospital appointment, by the time she had been seen and phoned to say she was finished I hadn't left my car as no spaces available, tried to appeal my £60 parking fine and it was rejected, but due to all the contact numbers being automated you cant actually speak to a human and as for contacting customer services via email, well you'd get more use from a chocolate teapot!!!!

Use their car parks regularly. Had to use app as ticket machine not working. I have two cars registered. I used the wrong reg on one occasion by mistake. Received a fine. Filled in an appeal. No comms on appeal finding although their system showed it was under review. received an increased fine. Wrote an appeal. No comms. Fine increased. E-mailed a complaint. No comms. Just wrote another complaint and appeal. Not expecting anything. Next move is ICP. But what a waste of time. How does the elderly cope with this no machine working and having to upload an app to their phones. total charlatan's. Just want to put a notice telling people not to use.

I parked on this car parkHill Church Street car park SY1 2HG paid my fee got back in time through my ticket in bin when I got home why would I keep it,two weeks later I got my fine as I had put my reg in machine i thought there would be no problem with my appeal wrong they said they had researched it my fine would have to be paid I feel completely ripped off if you do the right thing and still get ripped off needles to say will not use their car parks again P.M