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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

This is my second order from bathlabs. Had a good experience with both in terms of delivery of goods but very quickly a part broke (toilet seat fixing). I contacted them via email to report and they... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service from Bathlab. Ordered tap on Monday and it arrived on Wednesday. The bath filler was easy to fit and operate and looks great, but as mentioned in previous comments its performance... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Purchased a rimless back to wall toilet, soft close toilet seat and concealed flush. Products are good quality. Only gripe is the flush plate is a bit cheap and I don't think it will last long. Commu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Once our order was placed they kept us updated at all times. The order arrived in the alloted time frame well packed and in great condition except one item the toilet seat which had been damaged in tr... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor para baños

Escrito por la empresa

BathLab.co.uk is an online bathroom and shower retailer committed to making your dream bathroom a reality. We work direct with our suppliers to provide the latest in bathroom design at highly affordable price. We have been selling bathrooms online for over 15 years, so we know what is important for our customers. Unlike many bathroom retailers, our stock levels are kept updated so that when you buy from us you can relax knowing that your order will be with you soon. We offer free delivery in the UK for orders over £299 and the vast majority of our products can be with you within a few days, some even on a next day basis. If you have any questions or need help with your order, we are more than happy to assist. We are smaller than some of the "giants" in our industry which means we are able to answer our customers far quicker, we take pride in offering a high standard of customer service!


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

141 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

very good service

great service from these people after a shocking experience with Wickes only just fitting the items after 3 months waiting for plumber but everything seems in order thanks

29 de agosto de 2024
Logotipo de BathLab.co.uk

Respuesta de BathLab.co.uk

Hi Graham,

Thanks for the review, it is much appreciated and glad we have been able to help with your project.

Best wishes,
Greg

Valorada con 5 estrellas sobre 5

Had a slight issue with delivery but it…

Had a slight issue with delivery but it was resolved with ease and speed. Definitely recommend them. Craig was excellent and sorted this out very fast.

29 de noviembre de 2024
Logotipo de BathLab.co.uk

Respuesta de BathLab.co.uk

Hi Colin,

Thanks for your review, glad we were able to help with this.

Kind regards,
Greg

Valorada con 5 estrellas sobre 5

Excellent customer service

Ordered a shower trap. Item was as described and the customer service is very responsive to any queries

28 de noviembre de 2024
Logotipo de BathLab.co.uk

Respuesta de BathLab.co.uk

Hi Phillip,

Many thanks for your review and I am glad to hear you are happy with the order.

Best wishes,
Greg

Valorada con 5 estrellas sobre 5

Great store

Really easy transaction and very responsive customer service when I didn't select the right delivery option through the Shop interface. Would recommend this store.

26 de noviembre de 2024
Logotipo de BathLab.co.uk

Respuesta de BathLab.co.uk

Hi Rob,

Thanks for the kind review and glad we could help with the delivery issue.

Best wishes,
Greg

Valorada con 5 estrellas sobre 5

Chrome towel hooks

Fast delivery and really pleased with the quality of the chrome towel hooks. So pleased I ordered a second pair for my other bathroom

30 de octubre de 2024
Logotipo de BathLab.co.uk

Respuesta de BathLab.co.uk

Hi,

Thank you for your review and it's great to hear that the towel hooks have been a hit!

Thanks again,
Greg

Valorada con 5 estrellas sobre 5

Mirror arrived very quickly and very…

Mirror arrived very quickly and very well packaged to prevent damage during transit. Looks great out of the box, but not installed it yet.

1 de octubre de 2024
Logotipo de BathLab.co.uk

Respuesta de BathLab.co.uk

Hi Jim,

Glad to hear you are happy with your mirror and thanks for taking the time to leave us a review.

Kind regards,
Greg

Valorada con 5 estrellas sobre 5

Fast and on time delivery 🚚

Fast and on time delivery 🚚
Kept updated on progress of delivery

26 de septiembre de 2024
Logotipo de BathLab.co.uk

Respuesta de BathLab.co.uk

Hi Imran,

Thank you for your review, I'm glad to hear you were happy with the delivery.

Kind regards,
Greg

Valorada con 5 estrellas sobre 5

It was delivered very Securely wrapped…

It was delivered very Securely wrapped and very polite on the phone no problem will use them again

29 de agosto de 2024
Logotipo de BathLab.co.uk

Respuesta de BathLab.co.uk

Hi David,

Thank you for your review and it's great to hear you were happy with your experience with us.

Best wishes,
Greg

Valorada con 5 estrellas sobre 5

Great thanks

Great thanks

29 de agosto de 2024
Logotipo de BathLab.co.uk

Respuesta de BathLab.co.uk

Hi Paul,

Thanks for your feedback and I'm glad to hear you were happy with the order.

Kind regards,
Greg

Valorada con 1 estrellas sobre 5

Avoid

Avoid. I ordered a mirror £118.00 delivery 3 to 5 working days. Order placed on the 21st by 25th no confirmation of dispatch so contacted to say I was going away early 30th then I received an arrival date for 29th. (They claim 5 working days ,not in my calculation) The package arrived with no time to give close inspection, no obvious damage to any packaging. On the day of my return home I closely inspect removing the good surround protection to find a small in my opinion there pre packing. They just say I didn't let them know with 48hrs although they where fully aware this was impossible.

15 de agosto de 2024
Opinión espontánea
Logotipo de BathLab.co.uk

Respuesta de BathLab.co.uk

Hi John,

Thank you for your review. I am sorry that you could not find time to check your order once it had been delivered. We do require all reports of damage to be made within 48 hours of delivery as highlighted in the delivery email we sent you and unfortunately this was reported some weeks later.

Kind regards,
Greg
BathLab.co.uk

Valorada con 4 estrellas sobre 5

I ordered a set of taps and a shower…

I ordered a set of taps and a shower head and hand shower set. When they arrived I was really pleased with the quality of the taps and shower head but was confused with the quality of the hamd shower as it was plastic. I contacted bath lab and told them my concerns and they went above and beyond to source me something that matched quality. It did cost me more which was a bit dissapointing as I assumed everything I ordered would be the same, but the guys were really helpful so I can't complain. My leaving comment would be bathlab, list what items are made of so no one else makes the same mistake

1 de agosto de 2024
Logotipo de BathLab.co.uk

Respuesta de BathLab.co.uk

Hi Carlie,

Thank you for your review and feedback, it is much appreciated. I am glad we could find a suitable alternative for you and I hope the new shower will soon be fitted and looking great!

Kind regards,
Greg

Valorada con 5 estrellas sobre 5

Very helpful

Very helpful. Answered my questions and delivered on time.

29 de julio de 2024
Logotipo de BathLab.co.uk

Respuesta de BathLab.co.uk

Hi Liz,

Thank you for your review, I am glad you were happy with the service provided.

Best wishes,
Greg

Valorada con 4 estrellas sobre 5

Good service

Good service from Greg, prompt replies to product queries and arranging delivery.

1 de julio de 2024
Logotipo de BathLab.co.uk

Respuesta de BathLab.co.uk

Hi,

Thanks for the review and your kind words - glad I could help you with this.

Best wishes,
Greg

Valorada con 5 estrellas sobre 5

Ran smoothly

Ran smoothly

3 de julio de 2024
Logotipo de BathLab.co.uk

Respuesta de BathLab.co.uk

Hi Neil,

Thank you for your review, we appreciate it.

Kind regards,
Greg

Valorada con 5 estrellas sobre 5

The service at this company is…AMAZING!

The service at this company is excellent. Unlike many bathroom supply companies, this one actually has items in stock ready for immediate dispatch. Many thanks to Greg for his courteous advice over the phone to that effect. I placed an order here after having disappointing experiences with two other companies that advertised items were available and were happy to take my money before then emailing a few days later saying items were not in stock and would be delayed for 4-6 weeks. My sink was delivered promptly, in great condition, and with enough protective packaging to probably survive an apocalypse! Would definitely use again.

13 de junio de 2024
Opinión espontánea
Logotipo de BathLab.co.uk

Respuesta de BathLab.co.uk

Hi Michele,

Thank you for your lovely feedback and kind words, it's very much appreciated.

Kind regards,
Greg

Valorada con 5 estrellas sobre 5

Beautiful vanity unit

Beautiful vanity unit, just as described. Well packaged too! Thank you 👍

31 de mayo de 2024
Logotipo de BathLab.co.uk

Respuesta de BathLab.co.uk

Hi Josephina,

Thank you for your lovely review, I am glad to hear you are happy with the vanity unit!

Best Wishes,
Greg

Valorada con 5 estrellas sobre 5

Great service…

Great service when ringing customer service. Delivery partner was also superb, as they delivered my heavy bathroom fixtures up to my second floor flat.

29 de mayo de 2024
Logotipo de BathLab.co.uk

Respuesta de BathLab.co.uk

Hi,

Thanks for the review and kind words and I'm glad to hear you were happy with the delivery service.

Best wishes,
Greg

Valorada con 1 estrellas sobre 5

Would not accept return

Unable to supply ordered item so sent me a recommended alternative. After fitting the item we realised that they had recommended an incompatible item. The original order was low pressure and the recommended alternative was high pressure. BathLab would not accept responsibility or offer a refund. Poor service.

22 de mayo de 2024
Opinión espontánea
Logotipo de BathLab.co.uk

Respuesta de BathLab.co.uk

Hi Rick,

Thank you for your review. As discussed, we cannot accept returns for items that have been fitted. Had we been made aware that you needed a low pressure product we could have advised you on this from the offset.

Best wishes,
Greg

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