The ordering process was straightforward and the sales team even cared to email to check if the size of shower tray and shower door that I had ordered were correct because they are of different sizes.... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I am very pleased with the total service provided by Bathroom Supastor, giving such a good price for the goods they supply. I could not fault the service from the Sales Team including Evan Jones, an... Ver más
La empresa ha respondido
The shower screen arrived in a broken palette with nails sticking out. The delivery only delivers to curb side and you are expected to open and check the product within 20 minutes so read the small pr... Ver más
La empresa ha respondido
Great customer service, after my delivery was left by the delivery driver next to my house and got lost. After few phone calls my order was re delivered . I will recommend this company to anyone and... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Here at Bathroom Supastore we believe that quality shouldn’t be delivered at a premium price, that’s why we offer the lowest price possible for high quality products and a service that cannot be beaten. We are a UK-based online retailer specialising in bathroom products, including furniture, fixtures, and accessories. We sources products from top manufacturers in the industry, ensuring that all products are of high quality and meet the latest industry standards. We have a team of highly skilled customer service professionals who are available to assist customers with their purchases. Bathroom Supastore is a reputable and reliable online retailer of bathroom products, providing customers with a wide selection of quality products, excellent customer service, and affordable prices.
Bathroom Supastore
Escrito por la empresa
Información de contacto
Unit 26A, Pant Industrial Estate, CF48 2SR, Merthyr Tydfil, Reino Unido
- 0330 056 8555
- sales@bathroomsupastore.com
- bathroomsupastore.com
4,6
Excelente
2 mil opiniones
Ha contestado el 100% de las opiniones negativas
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Return is a big pain
Return is a big pain, not free,all other shops are doing free return
17 de abril de 2024
Respuesta de Bathroom Supastore
Hi there
I'm very sorry that you didn't make yourself aware of our returns policy before you ordered with us.
All return costs and arrangements are the responsibility of the buyer. This allows you to choose the courier and return method of your choice. we do always recommend a tracked and insured method of postage so that you are covered against transport damages.
I have looked into your statement above and have yet to find a retailer of large household items that offer free returns, so you would have been in the same position with any company that you ordered from.
If you need any further help with your return, please do not hesitate to drop the team a call or email.
Kind regards
Bathroom Supastore
The whole experience was great
The whole experience was great! Great communication great delivery haven’t installed yet so can’t comment on product.
15 de marzo de 2024
Respuesta de Bathroom Supastore
Thank you for your lovely feedback.
Great company to deal with
I purchased a shower tray from this company. The service i got was great. Communication and delivery was excellent. I would definitely use Bathroom Superstore again.
20 de marzo de 2024
Opinión espontánea
Respuesta de Bathroom Supastore
Thank you so much. Super pleased to hear everything went smoothly with the delivery of your goods.
The system works …
Easy to navigate website and order process, accurate tracking, helpful delivery team, goid quality shower cubicle at reasonable price. Will
use again 🙂
6 de marzo de 2024
Respuesta de Bathroom Supastore
Thank you so much for your lovely feedback. We really do appreciate it.
poor customer service
poor customer service, and returns policy. Wont use again.
#000025876
22 de marzo de 2024
Opinión espontánea
Respuesta de Bathroom Supastore
Hi there
I'm very sorry you feel this way. It would be great if you could let us know your order details so we can look into what has happened for you.
Kind regards
Bathroom Supastore
Really pleased with the product and…
Really pleased with the product and delivery- would definitely recommend.
11 de marzo de 2024
Respuesta de Bathroom Supastore
We really appreciate your lovely feedback.
Products I ordered arrived eventually
4 de marzo de 2024
Respuesta de Bathroom Supastore
I'm sorry there was a delay with your order arriving. Thank you for your feedback.
Good product choice and delivery
Product information was very clear, competitively priced, and item delivered promptly.
4 de marzo de 2024
Respuesta de Bathroom Supastore
Thank you so much for your lovely feedback.
Delivery on time
Delivery on time, driver very polite and professional, all items intact, including shower, shower tray, sliding door screen and waste
4 de marzo de 2024
Respuesta de Bathroom Supastore
Glad to hear that everything arrived safely. Thank you for your feeback.
Prompt delivery / good communication
Prompt delivery. A few issues with the items supplied due to UK suppliers rather than Bathroom Superstore. All sorted out to my satisfaction without hesitation or question. I would recommend.
13 de marzo de 2024
Respuesta de Bathroom Supastore
Thank you so much for your lovely feedback.We really do appreciate it.
Bought a slim led mirror
Bought a slim led mirror, 800x600. Delivered quickly and tested okay with a plug on it, not yet installed.
13 de febrero de 2024
Respuesta de Bathroom Supastore
Thank you very much for your feedback.
Respuesta de Bathroom Supastore
Thank you for your feedback.
Faulty Item
Faulty Item - No Blame Taken
Recently bought an item from Bathroom Superstore. Most of the product was in good working order, but one of the inserts was flimsy resulting in the whole product being unable to be properly installed, therefore not being water tight.
It took 4 months to get a proper response, which was essentially - Your fault. Not our problem.
Absolute joke.
(To the response from their comment below)
They said it would be minimum three months before the replaced bit. Fab, no shower for 3 months.
And I repeatedly contacted them and was ignored. 9 times in total. But - let’s blame the person who installed it shall we? X
23 de octubre de 2023
Opinión espontánea
Respuesta de Bathroom Supastore
Hi Brennan
Thank you for your feedback
I’m very sorry to hear that you have had problems with the products you have received from us.
I have looked into this for you and can see that the shower enclosure you received arrived fit for purpose. There was no fault with the product you received.
Looking at the issue reported, it is clear this has been caused by a fitting error and is something that we cannot be responsible for. Our customer service team has on many occasion informed you that this is something you would need to refer back to your installer.
We did however, offer to send you replacement parts, as a gesture of goodwill. We did not get an answer from you regarding us ordering these for you. We feel that the offer made is going above and beyond what is required as a company as we are not to blame for the issues you were having.
I’m sorry you feel this isn’t sufficient assistance and I’m sorry that we didn’t come to an outcome you were happy with.
Kind regards
Bathroom Supastore
Great service
Very quick delivery. Great items at a good price. Helpline was answered quickly and query sorted with knowledgeable staff. Thanks.
22 de enero de 2024
Respuesta de Bathroom Supastore
Thank you so much for your lovely feedback.
Great products and customer services
I have just bought a shower bath and vanity unit from Bathroom Supastore and I am very pleased with the quality of the products and their customer services. When I needed to amend my original order I had no problems contacting them by phone and speaking to a human. They immediately changed my order and confirmed by email. Delivery was just a few days and the delivery driver was extremely helpful.
24 de enero de 2024
Respuesta de Bathroom Supastore
We are so glad to hear that you you are pleased with our service and products. Thank you so much.
Easy to use web site and fast delivery
25 de enero de 2024
Respuesta de Bathroom Supastore
Thank you for your feedback. What could we have done to make it 5*?
Respuesta de Bathroom Supastore
Thank you for your feedback.
Fantastic product..
Fantastic product... great service... packaged very well and quick delivery
5 de enero de 2024
Respuesta de Bathroom Supastore
Thank you so much for your lovely feedback.
Very pleased with delivery and mirror.
Kept up to date with delivery details.
Very pleased with new mirror.
Needed a brighter one for my older eyes when putting my make up on.
9 de enero de 2024
Respuesta de Bathroom Supastore
Thank you so much for leaving us feedback. We are thrilled you are happy with your new mirror.
Ordered online and delivered two days…
Ordered online and delivered two days later, brilliant service. I had a question and phoned Bathroom Supastore who were really helpful.
2 de enero de 2024
Respuesta de Bathroom Supastore
Thank you so much for leaving us feedback. We are thrilled you are happy with your products and service received.
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