Just taken delivery of a Swift from Baylis Hereford . Sim was our sales consultant, and he could not have been more helpful. No hard sell, just good service - and he was genuinely happy to help us and... Ver más
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Consulta las opiniones de los clientes
We were looking for a used car and had seen a Peugeot 3008 on Baylis’s site. We went in, we were warmly greeted, not pressured in any way. We were left to look around before talking to Dale Hope-Wilki... Ver más
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Great customer service, Dan was calm, knowledgeable and polite throughout the transaction. Having visited 2 major dealers in Cheltenham earlier in the day, the sales people seemed only interested in t... Ver más
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Good experience overall. Went to investigate used car options on Saturday, looked at a couple of vehicles with Nathan Reynolds and able to get a test drive immediately. Decided a particular MG HS PH... Ver más
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Información sobre la empresa
Escrito por la empresa
We are an established dealer representing Vauxhall, MG, Peugeot, Suzuki, Leapmotor and KIA (aftersales) which has a network of dealerships throughout Gloucestershire, Herefordshire, Worcestershire & Merthyr Tydfil. At Baylis we able to offer servicing, MOT, Diagnostic and many other repairs. All our branches have New and Used vehicles in stock for you to test drive and buy. We are also able to assist you with a huge range of parts for a wider network of makes, including Jeep, Citroen, Fiat and Alfa Romeo.
Información de contacto
Princess Elizabeth Way, Cheltenham, GL51 0AL, Cheltenham, Reino Unido
- 01242 525252
- info@baylis.uk.com
- baylis.uk.com
4,7
Excelente
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We test drove a car that had problems just…
We test drove a car that had just arrived. The problems evident and a commitment to make everything as good as it could be convinced us to buy. A two week delay was worrying but when ready it really was as good as it could be. Marc at Bayliss in Ross is a great asset. Lets face it people buy from people.
22 de enero de 2026
Respuesta de Baylis Group
Hi Ed, thank you for your honest and thoughtful review. We’re pleased that the team’s commitment to resolving the initial issues gave you the confidence to proceed and that the car was delivered exactly as it should be. We’ll be sure to pass on your kind words to Marc at Baylis Ross. Take care, Baylis Customer Care.
Customer service was exceptional
Customer service was exceptional, nothing was too much trouble. All the staff are friendly & very helpful at Stroud. I have bought through Baylis Stroud before & have always had good service. I love the Vauxhall Corsa, good reliable & reasonably priced cars.
22 de enero de 2026
Respuesta de Baylis Group
Hi Jane, thank you for your 5 Star review. We’re delighted to hear you received exceptional service from the team at Baylis Stroud and that you’re enjoying your Vauxhall Corsa. We really appreciate your continued loyalty and look forward to welcoming you back. Baylis Customer Care
Joe & John were amazing!
Joe and John were so helpful at the Staverton branch. Were extremely informative and made it an easy pain free sale. Highly recommend these guys!
15 de enero de 2026
Respuesta de Baylis Group
Jenna, thank you for the 5 Star review. I will be sure to let both Joe and John know how helpful and informative you found them. We hope you are enjoying your new car. Baylis Customer Care.
Brilliant experience.
Every one of the staff we encountered at Baylis were really welcoming & helpful. Being guided by Aliyah was a particular pleasure - she was product knowledgeable, pleasant & very helpful - very happy with every aspect of our interaction. Would definitely recommend.
18 de enero de 2026
Respuesta de Baylis Group
Thank you for the 5 Star review. I am pleased to hear how the whole team were welcoming and helpful, with Aliyah standing out by being especially helpful, pleasant and knowledgeable. We hope to see you again, Baylis Customer Care.
Very helpfull especially Jay from…
Very helpfull especially Jay from merthyr garage he was so helpfull friendly and nothing to much trouble for him he's a great member of your team
18 de enero de 2026
Respuesta de Baylis Group
Tracey, thank you for the 5 Star review. I am pleased to hear how helpful Jay was, nothing being too much trouble and coming across in a friendly manner. Take Care, Baylis Customer Care.
Respuesta de Baylis Group
Clare, thank you for the 5 Star review. I am pleased to hear you received excellent service from start to finish. We hope to see you again, Baylis Customer Care.
Service was fantastic
Service was fantastic, information and instruction was clear and concise.
Ben was polite and courteous.
The team went above and beyond and have been so helpful especially when dealing with a big purchase like a car.
Thankyou
19 de enero de 2026
Respuesta de Baylis Group
Samantha, thank you for the 5 Star review. I am pleased to hear that you had fantastic service, the information given was clear and concise and that the team went above and beyond during the process of purchasing your vehicle. Baylis Customer Care.
Respuesta de Baylis Group
David, thank you for the 5 Star review. I am pleased to hear you found the team to be helpful, and that we had a great choice of vehicles too. Baylis Customer Care.
Cheltenham don't care
Cheltenham don't care. My daughters car has been a nightmare and car must of been clocked. Been going on for months and nothing. Stranded on a motorway and thousands spent. Buy elsewhere.
18 de enero de 2026
Opinión espontánea
Respuesta de Baylis Group
Thank you for taking the time to leave your feedback, Derek.
We’re genuinely sorry to read about the difficulties you describe and this is not the experience we would ever want a customer to have.
Unfortunately, from the information provided in the review we’ve been unable to identify the specific vehicle or customer record involved. We would very much welcome the opportunity to understand what has happened and to see how we can help bring this matter to a proper resolution. If you or your daughter could contact us at info@baylis.uk.com, we will ensure that a senior manager makes direct contact.
In relation to the concern raised about mileage, as a franchised dealer we operate under strict used-vehicle sales procedures. These include carrying out a full provenance check prior to sale, incorporating mileage verification through HPI and a review of the DVSA MOT history. In the very unlikely event that a vehicle we supplied were proven not to have a correct mileage, we would of course take this extremely seriously and would offer an appropriate remedy, including a full refund or an alternative vehicle.
We appreciate you raising your concerns and would genuinely like the opportunity to review the details and assist further.
Baylis Customer Care
The need to change my car for a smaller…
The need to change my car for a smaller model for the first time since my husband died was a daunting prospect for me
However all the staff at Bayliss's in Hereford were pleasant and helpful from the first visit. The Sales executive, Sam, was very helpful, never pushy and went out of his way to find particular information needed. With his advice I was able to find exactly the right model for me which he had delivered to Hereford for me to try and then to buy. The Crossland 2T Ultimate was delivered to my home exactly as planned. Very pleased indeed
16 de enero de 2026
Respuesta de Baylis Group
Thank you Marion for the great review. We are delighted that you had a good experience and we will be sure to pass this onto Sam. Baylis Customer Care
Joseph was very helpful and had good…
Joseph was very helpful and had good knowledge of what he was selling
18 de enero de 2026
Respuesta de Baylis Group
Thank you for the 5 star review. Baylis Customer care
Part exchange was easy.
I was treated respectfully and the part exchange of cars was easy to do.
16 de enero de 2026
Respuesta de Baylis Group
Thank you Jane for the kind words and 5 star review. Baylis Customer Care
Amazing service from start to finish…
Amazing service from start to finish especially from Craig thank you
17 de enero de 2026
Respuesta de Baylis Group
Thank you Vicky for the kind feedback and 5 star review. Baylis Customer Care
I had a great experience at the…
I had a great experience at the dealership. Jamie was brilliant from start to finish: friendly, approachable, and genuinely interested in what I was looking for in my new car. There was absolutely no pressure at any point; instead, Jamie took the time to listen, answer my questions, and guide me toward options that actually suited my needs. It made the whole process relaxed and enjoyable. I’m delighted with my new car and would happily recommend the dealership, especially Jamie, to anyone looking for a positive and stress‑free buying experience.
14 de enero de 2026
Respuesta de Baylis Group
Thank you Rachel for the great review and kind words about Jamie. We will be sure to pass these on. Baylis Customer Care
Highly Recommend
Sven was super helpful without being pushy...really enjoying my new car and the after care has been amazing too
4 de enero de 2026
Respuesta de Baylis Group
Thank you for the 5 star review and kind words about Sven. Baylis Customer Care
Great staff.
14 de enero de 2026
Respuesta de Baylis Group
Keith, thank you for the 5 Star review. I am pleased to hear that the staff were great. Take Care, Baylis Customer Care.
Avoid at all costs, I have a faulty brand new car they've washed their hands of.
Absolutely disgusted with the level of service from Bayliss of Worcester. I have been sold a brand new car that has had 2 sets of warning lights appear in the 2 weeks that I have owned it. I have photographic evidence of the warning lights. Bayliss of Worcester (where I purchased it from) have taken it back twice and cannot find what is causing the fault lights. I have taken the route of rejecting the car under the consumer rights act because there is obviously an underlying fault they cannot resolve and they the dealership have declined my rejection with no reason provided. I cannot believe this has happened and I am now left with a faulty brand new car.
16 de enero de 2026
Opinión espontánea
Respuesta de Baylis Group
Thank you for taking the time to share your feedback. I am genuinely sorry for the frustration and disappointment this situation has caused you, particularly so soon after purchasing your new vehicle.
To try and resolve your concerns, we collected the vehicle from your home on two separate occasions and carried out extensive road testing alongside a full diagnostic inspection. On both visits, no faults were identified, no warning lights were present, and all systems were operating in line with the manufacturer’s specifications. Based on our findings, we believe the red warning light you have seen on start-up is linked to the vehicle’s ADAS system self-check rather than an underlying fault. That said, if you remain concerned, we would of course be happy to investigate this further for your reassurance.
Regarding the child seat query, we have explained that the rear seating configuration is designed to accommodate two ISOFIX child seats on the outer seats, with a standard seatbelt-secured child seat in the center position. I appreciate your comments about the follow-up information, and I will ensure that a manager contacts you directly to provide the approved child seat details as soon as possible.
I’m sorry that your experience has left you feeling let down, and I understand how upsetting this must be. Our intention has always been to support you and ensure you feel confident and comfortable with your vehicle, and we remain committed to working with you to address any remaining concerns. Baylis Customer Care Team.
Great service from star to finish. Everything was explained clearly a great experience all round
Great service from star to finish
13 de enero de 2026
Respuesta de Baylis Group
Trevor, thank you for the 5 Star review. I am pleased to hear you recieved great service from start to finish, and that everything was explained clearly. We hope to see you again in the future. Baylis Customer Care.
Generally good but there was an issue…
Generally good but there was an issue with my car that required work to be carried out which made the process take longer.
14 de enero de 2026
Respuesta de Baylis Group
Nikki, thank you for the 5 Star review. I am pleased to hear that generally you had a good experience, despite the car needing more work than expected. We hope that although there was a delay you are happy with your car and we hope to see you again. Baylis Customer Care.
Very well mannered
Pleased the way they greeted you and very polite no hard salesmanship given
28 de noviembre de 2025
Respuesta de Baylis Group
Karla, thank you for the 5 Star review. I am glad you were pleased with the way you were greeted and that the team were polite and didn't give you a hard sale. We hope to see you again in the future. Baylis Customer Care.
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