Just taken delivery of a Swift from Baylis Hereford . Sim was our sales consultant, and he could not have been more helpful. No hard sell, just good service - and he was genuinely happy to help us and... Ver más
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Consulta las opiniones de los clientes
We were looking for a used car and had seen a Peugeot 3008 on Baylis’s site. We went in, we were warmly greeted, not pressured in any way. We were left to look around before talking to Dale Hope-Wilki... Ver más
La empresa ha respondido
Great customer service, Dan was calm, knowledgeable and polite throughout the transaction. Having visited 2 major dealers in Cheltenham earlier in the day, the sales people seemed only interested in t... Ver más
La empresa ha respondido
Good experience overall. Went to investigate used car options on Saturday, looked at a couple of vehicles with Nathan Reynolds and able to get a test drive immediately. Decided a particular MG HS PH... Ver más
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Información sobre la empresa
Escrito por la empresa
We are an established dealer representing Vauxhall, MG, Peugeot, Suzuki, Leapmotor and KIA (aftersales) which has a network of dealerships throughout Gloucestershire, Herefordshire, Worcestershire & Merthyr Tydfil. At Baylis we able to offer servicing, MOT, Diagnostic and many other repairs. All our branches have New and Used vehicles in stock for you to test drive and buy. We are also able to assist you with a huge range of parts for a wider network of makes, including Jeep, Citroen, Fiat and Alfa Romeo.
Información de contacto
Princess Elizabeth Way, Cheltenham, GL51 0AL, Cheltenham, Reino Unido
- 01242 525252
- info@baylis.uk.com
- baylis.uk.com
4,7
Excelente
728 opiniones
Ha contestado el 92% de las opiniones negativas
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Professional service
They explained our options well and were very patient with us. There were excellent choices available and we were very happy to continue our loyalty to Suzuki. They sales team were polite, knowledgeable and approachable. Joe, from the Staverton Branch was particularly helpful and explained everything we asked him. We have been using the service centre at this branch for some time and would highly recommend Suzuki sales and service.
30 de enero de 2026
Respuesta de Baylis Group
Pauline, Thank you for the 5-star review. We’re pleased to hear your options were clearly explained and that the team were patient, polite and approachable throughout. It’s great to know Joe and the Staverton team made such a positive impression, and we really appreciate your continued loyalty and recommendation. Baylis Customer Care
Awful Customer service. Don't trust a word
Awful Customer service
Verbally agreed that we were driving 50 mins to come see the car following several phone conversations and verbally agreed to take car off sale so we can come see it. Got there and it was sold a few mins before we arrived. Nothing but sorrys and no apologies from Mitch nor manager
1 de febrero de 2026
Opinión espontánea
Respuesta de Baylis Group
Dear Mr Marshall
Thank you for your review, and I’m very sorry for the frustration caused by this situation. I fully understand how disappointing it must have been to travel such a distance, expecting the car to be available, only to find it had been sold just before you arrived.
This came down to a breakdown in communication on our side, and for that I apologise. We should have managed this better and kept you properly informed.
I’m also sorry if the apology you received at the time did not feel adequate, that is not the experience we want any customer to have.
If you’d like, we’d be happy to speak with you and see if we can help you find another suitable vehicle if you would like to contact us at info@baylis.uk.com. Baylis Customer Care Team
Amazing customer service
Clare went over and above to sort out my car. It has been great working with you and we will be back when looking for our next car
1 de febrero de 2026
Respuesta de Baylis Group
Robert, thank you for the 5 Star review. I will be sure to pass along your lovely feedback to Clare for going above and beyond to help you sort out your car. We look forward to seeing you again soon. Baylis Customer Care.
Great service and plenty of support
Great service and plenty of support. Especially good with keeping me informed with updates. Very easy to speak to who I needed to.
27 de enero de 2026
Respuesta de Baylis Group
Thank you for the 5-star review. We’re delighted to hear you received great service, felt well supported, and were kept informed with regular updates throughout. We really appreciate your feedback. Baylis Customer Care
Non pushy
Friendly, not pushy staff, very clear on how difference finance options work.
29 de enero de 2026
Respuesta de Baylis Group
Rachel, thank you for the 5-star review. We’re pleased to hear you found our team friendly, informative, and never pushy, and that the finance options were clearly explained. Baylis Customer Care
Sim the Salesman was outstanding
Sim the Salesman was outstanding. Answered all our Questions and made the overall process straightforward and simple.
29 de enero de 2026
Respuesta de Baylis Group
Thank you for the 5-star review. We’re really pleased to hear Sim took the time to answer all your questions and helped make the whole experience clear and easy. We’ll be sure to pass on your kind feedback. Baylis Customer Care
Excellent customer service
Excellent customer service,very informative and generally helpful, the whole process went very smoothly.
27 de enero de 2026
Respuesta de Baylis Group
Roger, thank you for the 5-star review. We’re pleased to hear you found our team informative and helpful, and that the whole process went smoothly. Baylis Customer Care
Craig was amazing finding the car I…
Craig was amazing finding the car I wanted and getting it brought over to Cheltenham. He kept me updated with everything and put me at ease with my purchase.
24 de enero de 2026
Respuesta de Baylis Group
Thank you for your kind review. We’re delighted to hear Craig provided such excellent support and kept you informed throughout the process. We’re glad he was able to put you at ease with your purchase, and we hope you enjoy your new car. Baylis Customer Care
Make sure everything is sorted properly before driving car away .
Lack of aftercare.
14 de enero de 2026
Respuesta de Baylis Group
Hi Paul,
Thank you for taking the time to leave us a review. I’m sorry to hear that you feel our aftercare did not meet your expectations.
We take feedback like this very seriously and we would really appreciate the opportunity to understand your experience in more detail and see if we can address any concerns.
If you’re happy to do so, please contact us via our website or Trustpilot messaging, and a member of our management team will be pleased to give you a call at a convenient time. Baylis Customer Care Team
Brilliant Gloucester
James at Gloucester Bayliss is an amazing person. He knew what I wanted and was able to sort out the finance very quickly.
James is very personable and an asset to the amazing team at Baylis Gloucester
27 de enero de 2026
Respuesta de Baylis Group
Thank you for your kind review. We’re delighted to hear that James provided such excellent service and was able to quickly arrange the finance you needed. He’s a real asset to the team, and we’ll be sure to pass on your lovely feedback. Baylis Customer Care
As soon as we walked into the showroom…
As soon as we walked into the showroom we were greeted and escorted to someone who could help. We explained our particular needs for a car, they were taken seriously and we were then shown a few cars which could be useful. Eventually there was one which was suitable, we liked and the salesman, Ioan, took us out for a test drive. From then on all paperwork, insurances and information was dealt with in a friendly and professional manner. We enjoyed our time in the showroom, given coffee, people came and chatted while we waited and we were always made to feel that we were being attended to. Congratulations Sam, Ioan and the team.
18 de enero de 2026
Respuesta de Baylis Group
Thank you for your lovely review. We’re pleased to hear you felt welcomed from the moment you arrived and that your needs were listened to and taken seriously. It’s great to know Ioan, Sam and the team made the whole process friendly and professional, and that you enjoyed your time in the showroom. We really appreciate your kind feedback. Baylis Customer Care
Respuesta de Baylis Group
Shelly, thank you for the 5 Star review. I am pleased to hear you received great service and a fair price with us recently. Take care, Baylis Customer Care.
Recently purchased Suzuki s cross from…
Recently purchased Suzuki s cross from Baylis Suzuki. Very much impressed their service and approach to the customer. I hope they will keep the same approach to everyone.
26 de enero de 2026
Respuesta de Baylis Group
Thank you for the 5 Star review. I am pleased to hear hoe impressed you were with the service received and the way the team approached the purchase. We hope you are enjoying your S-Cross. Baylis Customer Care.
A plessure to have dealt with Craig at…
A plessure to have dealt with Craig at Baylis
24 de enero de 2026
Respuesta de Baylis Group
David, thank you for the 5 Star review. It is lovely to hear that you had such a positive experience with us ,and I will be sure to let Craig know that he was a pleasure to deal with. Baylis Customer Care.
Amazing service from start to finish
I had found a car I was going to buy online and wanted to see it so went to Baylis to have a look. George helped me and found me the same car but an even better deal. I am so happy with my car and the communication from George has been brilliant. Every time I have been in, all of the staff have been lovely, one always comments on my son's cute jumpers and it's really nice to have that personal touch. The manager is also very nice and helped George to find the right car for me. A well deserved 5 stars!
24 de enero de 2026
Opinión espontánea
Respuesta de Baylis Group
Amie, thank you for the 5 Star review. I am pleased to hear George was able to find you the car you wanted, with a great deal. It is also lovely to hear how the personal touches added to the whole experience. We hope you are enjoying your new car, Baylis Customer Care
Fantastic customer service from Stefan…
Fantastic customer service from Stefan again.
He fills me full of confidence to kerp going back
25 de enero de 2026
Respuesta de Baylis Group
Malcom, thank you for the 5 Star review. It is lovely to hear that Stefan fills you with confidence and we appreciate the return custom, we hope to see you again in the future. Baylis customer Care.
An established company with good service.
Having recently purchased a used car from your Ross-on-Wye premises, I can honestly say that the whole experience was very gratifying. Customer service was excellent and the sales manager Stefan, and Elliot were very informative, polite and friendly throughout. All aspects of the transaction were dealt with thoroughly and in a professional and timely manner and I would like to thank everyone involved for their effort and undivided attention.
23 de enero de 2026
Opinión espontánea
Respuesta de Baylis Group
Brian, thank you for the 5 Star review. I am pleased to hear how excellent Stefan and Elliot were. Being informative, polite an friendly throughout. I will be sure to pass along your thanks for all their help and undivided attention. Baylis Customer Care.
Outstanding Service from Matt
I’ve bought my last two cars from Matt at the Baylis Group (Worcester) and I genuinely wouldn’t want to go to anyone else. He’s friendly, professional, knowledgeable, and makes the whole process easy and stress-free from start to finish.
Matt really takes the time to understand what you want and never makes you feel pressured. An excellent experience both times — highly recommend!
25 de octubre de 2025
Respuesta de Baylis Group
Laura, thank you for the 5 Star review. I will be sure to let Matt know you found him to be friendly, professional and knowledgeable making the process stress free. We appreciate the continued business, and hope to see you again in the future. Baylis Customer Care.
Respuesta de Baylis Group
Caroline, thank you the 5 Star review. I am pleased to hear the team were friendly and informative. We hope to see you again, Baylis Customer Care.
I bought a very good car from Baylis…
I bought a very good car from Baylis and i am very happy with them! Thank you very much!
21 de enero de 2026
Respuesta de Baylis Group
Ahmed, thank you for the 5 Star review. I am pleased to hear you are happy with your new car and I will be sure to pass along your thanks to the team. Baylis Customer Care.
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