Miscommunication on the item description. One person tried to charge us for returning order mixup.Lost order at one point Another fixed it, so frustrating. Seemed that there were different departments... Ver más
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Consulta las opiniones de los clientes
Dwane, Thank you for the exceptional service during my visit yesterday. I’m from Wisconsin, and every year when I come to Ottawa, Capital BBQ is a must-stop destination. You and the team alway... Ver más
La empresa ha respondido
Undoubtedly what made this event memorable was Chef Michael’s personality and energy level. He is fantastic! If he brings the Weber Grill Academy back next summer we will be attending again, and br... Ver más
La empresa ha respondido
Unbelievable. They contacted me about items in my cart that I hadn’t proceeded with. We discussed the issues and we resolved the issue in two minutes. Ordered the items immediately, delivered fast and... Ver más
La empresa ha respondido
Información sobre la empresa
Acerca de Capital BBQ (BBQing.com)
Escrito por la empresa
Capital BBQ, proudly operating as BBQing.com, has been making “Backyard Heroes” since 1988. Based in Ottawa, we are Canada’s largest and most trusted destination for barbecues, smokers, outdoor kitchens, pizza ovens, griddles, fireplaces, patio furniture, and related parts and accessories.
For over 35 years, our family-run business has combined expertise, quality, and a passion for barbecue culture to help people create unforgettable moments around food and fire. Whether you are a weekend griller, a competitive pitmaster, or a homeowner designing your dream outdoor space, Capital BBQ delivers the products, knowledge, and support to make it happen.
We proudly carry the industry’s most respected brands:
Napoleon, Broil King, Weber, Traeger, Pit Boss, Louisiana Grills, Kamado Joe, Big Green Egg, Blackstone, ENO Plancha, Crown Verity, Urban Bonfire, Stoll Industries, Berlin Gardens, DCS, Lynx, Jackson Grills, Perlick, Hestan, Oven Brothers, Ooni, Alfa Forni, Blues Hog, Dekko, Dizzy Pig, Everdure, Fireboard, Halo, HPC, IR Energy, Solaira, Jealous Devil, Looft, Meat Church, Masterbuilt, Neso Grill, Pitmaster Choice Pellets, Regency, Solus, Solo Stove, Solaire, Smokeware, Spiceology, ThermoWorks, TrueFlame, Wellspring, Whiskey Bent BBQ, Xylo, Yoder Smokers, and Ted Reader.
Every brand we offer is carefully tested in our own grilling kitchen to ensure superior performance, reliability, and long-term support.
At Capital BBQ, service goes beyond sales. Our passionate team includes barbecue experts, certified technicians, and Kansas City Barbecue Society judges who provide personalized advice, dependable after-sales care, and expert support for many of the products we sell. Through BBQing.com, we ship from coast to coast, offering the convenience of e-commerce with the confidence of a specialty retailer. Customers benefit from our lowest-price guarantee, flexible financing, reliable nationwide delivery, and easy pickup or assembly options.
Those in the Ottawa/Gatineau region can also explore our expansive showroom, where products are displayed in real-life settings for inspiration and guidance.
With decades of experience, unmatched product depth, and a dedication to customer satisfaction, Capital BBQ continues to be Canada’s number one choice for premium gas grills, charcoal BBQs, pellet smokers, outdoor kitchens, fireplaces, patio furniture, and barbecue accessories.
Our promise to you
Escrito por la empresa
- We're committed to our customers!
- From expert advice to dependable after-sales care, our promise is simple: treat every customer right and help them shine at home—we create Backyard Heroes.
- Quality you can trust
- Every grill, smoker, and outdoor product we carry is chosen for performance, reliability, and lasting value.
- Trusted across Canada
- For over 35 years, families nationwide have trusted us for fair prices, fast delivery, and expert support.
Lowest Price. Guaranteed.
Shop confidently—if you find a lower price in Canada, we’ll match it, hassle-free.
At Capital BBQ (BBQing.com), your peace of mind comes first. Our Best Price Guarantee means if you find the exact same item at a lower price from an authorized Canadian retailer, we’ll match it—so you always get the best deal.
How it works
- Share proof of the lower price (photo, screenshot, or URL).
- Item must be identical (brand, model, colour/finish, size/features), new, and in original packaging.
- Competitor must be an authorized Canadian retailer, advertising in CAD, with the item in stock.
What’s not eligible
- Clearance, refurbished, open-box, auction listings, marketplace/warehouse club pricing, private quotes, limited-time bundles, or coupon-stacked offers.
- Items not sold and shipped by an authorized Canadian retailer.
We keep comparisons fair by accounting for shipping and handling where applicable. Questions? Our team is happy to help—because we create Backyard Heroes, and that starts with great value and great service.
Información de contacto
12 Grenfell Crescent, K2G 0G2, Nepean, Canadá
- 1-800-606-7879
- support@bbqing.com
- bbqing.com
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Traitement de la commande et livraison…
Traitement de la commande et livraison vraiment vite !
👍👍👍👍 je recommande !

Respuesta de Capital BBQ (BBQing.com)
Easy to place order
Easy to place order, shipped quickly and arrived intact. Great service!

Respuesta de Capital BBQ (BBQing.com)
Bought new BBQ online
I ordered my new Napoleon BBQ online from BBQing.com after chatting with their customer service team a few times. They were super helpful and knew their stuff! I’m really happy with the whole experience.

Respuesta de Capital BBQ (BBQing.com)
Third purchase from here in the last…
Third purchase from here in the last year
Awesome service etc
Thanks

Respuesta de Capital BBQ (BBQing.com)
I waited a long time for the order...
I waited a long time for the order.... then it was the wrong size (my fault I realize - but the site could have had better pictures eg the picture of the BBq it fits...travelQ without the side tables), then I had to pay half the value of the item in postage to return it (being from montreal was a big disadvantage here). The customer service was good to send me a return label by email. I am trying to buy Canadian, but this backfired in this case. So I did not buy another one from you as I would have had to pay the shipping again... so I just went to Canadian tire and picked it up the bbq cover I needed in person.

Respuesta de Capital BBQ (BBQing.com)
Perfect in all aspects
Perfect in all aspects. Fast shipping, site very easy to navigate and large selection.

Respuesta de Capital BBQ (BBQing.com)
Exceptional service from a first class…
Exceptional service from a first class company from front to back. Great greetings on the phone. Wonderful experience. Great choices. A real barbecuer's dream

Respuesta de Capital BBQ (BBQing.com)
Livraison rapide malgré qu'il n'y en…
Livraison rapide malgré qu'il n'y en avait plus en stock. La pièce fonctionne bien sur mon bbq.

Respuesta de Capital BBQ (BBQing.com)
Exactly what I wanted
Exactly what I wanted
Super fast shipping
I will be returning to you for all my BBQ needs from now on
Thank you
Peter

Respuesta de Capital BBQ (BBQing.com)

Respuesta de Capital BBQ (BBQing.com)
Everything went well
Everything went well, delivered on time and a perfect fit. Just like everything nowadays it could’ve been a little less expensive.

Respuesta de Capital BBQ (BBQing.com)
Exactly the same at the original!
J'ai trouvé mon article rapidement sur le site. Le prix était raisonnable. Le temps de livraison, très raisonnable.

Respuesta de Capital BBQ (BBQing.com)
Brand new Napoleon BBQ
Brand new Napoleon BBQ got damaged. We reached out to BBQing. They were a great help. Ordered our part and shipped it. Excellent service and would recommend them.

Respuesta de Capital BBQ (BBQing.com)
Griddle me
Got what ordered on time and as expected. Follow up service was good too.

Respuesta de Capital BBQ (BBQing.com)
The timeline was a little long to get…
The timeline was a little long to get my Masterbuilt but the did source another store to get one to me and I appreciate that.

Respuesta de Capital BBQ (BBQing.com)
I asked for a refund/return because i got the wrong product and it was damaged
Personalized service, they took care of my demand with satisfaction.

Respuesta de Capital BBQ (BBQing.com)
Barbecue rub
The rub I was looking for was there it was easy to order and was received with in a couple days

Respuesta de Capital BBQ (BBQing.com)
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