BeFibre Opiniones 

Be fibre are usually have a good connection but just a lately when it rains heavy it cuts out which is crap especially when im in middle of sorting my medication. Other than that everything else is 🙂 fine.

I was with BeFibre for 18 months on Be900 at £25/month. My contract ended on 5 August. BeFibre claim they emailed me on 22 July at around 2am about the contract ending — I never saw it. I then accepted their Be1000 renewal at £29/month, which they confirmed.
Then everything went wrong.
I received an unexpected £66.58 bill. (my bills have akways been £25. I disputed. I even offered to spread the payment over several months, but BeFibre refused to resolve it.
My internet then went down for around 9 HOURS, followed by FIVE DAYS without working broadband and still no replacement router.
Customer service has been extremely poor. I've spent ridiculous amounts of time on hold, including one call that lasted around 9 minutes with roughly 8 minutes on hold. Another call had such poor call quality that I couldn't understand the agent.
I was even questioned about whether my cable was plugged in properly, despite the connection being correctly plugged into the 2.5G WAN port. I know how my equipment is connected and should not have to explain basic things repeatedly.
Then there's Lori. On my first call, Lori gave me her name and attempted dealt with my issue. (She did not) Two days later, Lori answered again and claimed she'd never dealt with me. I have asked for the call recordings to be checked because this should be very easy to establish.
I was also promised an email that same day. It never arrived. I still had no proper information about the replacement router. Then there is "James" and "Joshia" who both have accents spicier than a curry house and could barely be understood (Execellant service as usual) After a pointless disupute with joshua he told me he woukd transfer me and put ne on hold for around 10 minutes just for the phone call to endm James however was just as useless as joshua but before I got on the call with James Befibre customer service refused my calls Three times by ending the call instantly.

I was told staff couldn't speak to management, yet on another call I was apparently put on hold because someone was speaking to management. The information I was given has been completely contradictory.
My wife had to spend £18 on additional mobile data, and I personally used around 37GB of mobile data I'd deliberately saved for travelling, all because BeFibre could not provide the service.
After FIVE DAYS of no internet, no router and no meaningful resolution, I called Sky.
And this is the part that really says it all:
Within 20 minutes, Sky had me set up with broadband at the same speed for less money.
Five days of waiting with BeFibre versus 20 minutes with Sky.
That is an unacceptable difference.
I've kept the emails, bills, call times, durations and evidence.
I've had enough of going around in circles with frontline customer service.
I expect the billing issue to be resolved, the costs I have incurred to be addressed, and the failures in customer service and complaint handling to be properly investigated.
Five days without broadband and no meaningful resolution is simply unacceptable.
I cancelled my befibre renewal and I canceled my Befibre account and left them!

Saturday - Internet goes down
Sunday - No internet
Monday - Told me router is shipped
Tuesday - no Internet and told router is not in stock
Wednesday - No internet no info given
Thursday -no internet amd told no idea when router would arrive.

Absolute joke

YOU WILL REMOVE THE £66.58 (I refuse to pay it after trying so hard with you)
YOU WILL COMPENSATE ME FOR FINACIAL COSTS AND EXTREME INCONVENIANCE CAUSED!!!

Absolute disgrace

Big middle finger to you BeFibre.

Great service from initial installation to renewal. Of all the broadband providers I’ve been with (BT, Virgin, Sky, Befibre), Befibre has consistently been the best value and easiest customer service experience. The installers were helpful and polite, making sure we were happy with where in the wall it was going and they cleaned up after themselves. Our renewal was up and not only have they given us a price/speed that was the best we could find but it was even better than what they had listed on the comparison websites. The customer service call was clear and the customer care team staff member, Tamayra was very well spoken, friendly, helpful and quick to do her end of things. I’m happy to extend our contract with them and they’re always the first provider I recommend when the topic comes up. I’ve already got my older father and grandmother to change to them when their renewals are up due to how easy they have been to work with. 10/10 would recommend

Great product and great service. I had BeFibre broadband for 18 months and it worked brilliantly. At the end of my deal I simply asked what renewal options they had and they quickly responded with a deal I was happy with. No fuss and mither, easy and simple process - great service- I’d highly recommend them

Excellent customer service from Rachael, smooth renewal and fantastic discount given, no issues with be-fibre, have been with them for 1 year and have had no major issues, good company so far.

Very friendly and helpful operator. Fully understands our concerns

I spoke to Rachael, her service was great she was very lovely and helped me out straight away with my problems and sorted it all out very fast. Thank you very much again.

They were straight forward to deal with and rewarded my loyalty which is unusual these days.

It’s just getting worse each day I’m gonna burst. Absolutely do not recommend! Save yourself the stress and trouble and do not sign up with be-fibre it’s not worth it. There’s now a “fault” with our WiFi box and they won’t do anything about it! It’s been 4 DAYS ARE YOU JOKING!!!! my partner has called countless times and he receives little to no information at all!! He’s on hold more than he actually speaks with someone! It’s a joke I’ve never been with a worse provider, I never imagined one could be so bad. Absolutely fuming

We had great hopes for BeFibre as our first impression was very good, they appeared to be knowledgeable and honest about what to expect and did the switch very swiftly without a hitch.
From the off, we appeared to be having very patchy connection and fall out issues. So we contacted them to get it resolved, we were switched to different bandwidth or something which temporarily improved the speed and reliability. This was very short lived, we experienced speeds etc at the level of dial up (under 30s ask your parents ) we complained many times about the connectivity problems to no avail.
Finally we were at the point we could terminate the contract. Having put the ball in motion we received a bag with instructions to return the router etc. This we did the day the contract ended and dutifully returned the goods through post office counters. As suggested the receipt of postage was retained and for good measure photos were taken of the packaging and both were submitted to BeFibre as proof.
I should have smelled a rat when you are instructed to keep proof of postage for an extraordinarily long time.
The technician who installed our current system indicated that they would try to extort further payments, apparently “they are well known for it”!
Surprise surprise! 3 months later we received an email to say that the equipment had not been returned and they were taking £100 from my account!
I contacted them on 4 different occasions, each time sending proof of postage, each time being assured that it had been resolved and payment would not be taken, guess what, they did.
I am now reporting them to OFCOM, Citizen’s Advice, Which as well as contacting my bank to get the money returned.
Please beware of this company which is about to amalgamate with Zzoommmm. NOT TO BE TRUSTED!

Bethan in the BeFibre loyalty team was super helpful and supported my Broadband contract renewal with terms I was happy with.

I found Rachael to be an excellent member of your Loyalty Team. She was very efficient and very polite and sorted a new contract for me in just a few minutes. I haven't had any problems with my broadband service from BeFibre in the 12 months I've been with them.

We signed up for our new WiFi with Be fibre in around April. Went live on 21/08. Had numerous installation problems which we understand, but the biggest issue was communication. For example, I work nights and my partner was arranging an installation date with customer service, he asked, is it loud when installing, explaining if it is he would need to arrange a day Im not working so I can sleep, the customer service office said it's not. When the engineer turned up he said he'd be drilling into the walls for a while so he left and they re-arranged.
Now after go live we thought all this was over but they have not done the one touch switch process as agreed when we signed up. Now being charged for new and old WiFi . Unless somebody resolves this ASAP we will be cancelling be fibre as we are still within cool off period. They are proving unreliable.
This company is not signed up to the ombudsman so it seems doesn't have any standards to uphold.

Contract renewal
Having had one very short outage in 2 years I was more than happy to renew with Be-Fibre/Zzoomm.
Bethan was really helpful and polite and as the renewal email stated gave me the price for new customers.
Super happy with the renewal and the service so far and getting to speak to a person who was in the UK !

Awful communication! No customer service skills what-so-ever. Emails get ignored then a generic response, not dealing with my problem, is sent months later. Speeds are not what they promise when you sign up. Wish I had stuck to my previous provider, I thought that was slow but BeFibre is much worse. Bill went up by £18 a month after 1 year and I'm still expected to pay that even though the service is awful!

Ongoing issues for almost a year.

All emails are ignored, no complaints has been raised and no engineer visits.

Evidence of internet drops repeatedly provided.

Their customer service is no existent.

I would not recommend BeFibre and if you take a chance I wouldn't trust them to deliver anything resembling what you pay for.

The one thing they do to make themselves feel good is send the same questions by email every 3 months or so but then never respond.

Been with BeFibre for more than 2 years. Experience is fantastic, the same as the speed and consistency of the service.
You can also refer and earn with no second thought of the service and backup from the company at a great price.

Shocking company. Communication is awful and signal is up and down like a yoyo.

Do not touch!!

Amazing when it works, but if you ever get a problem, don't hold your breath to get it fixed. we been a whole week without Internet, then we get told someone coming to fix it and never turn up. No communication at all we had to chase for an answer. All we get told is have you checked the wires and turned it on and off again. Went for a quote with another company and the first thing they say is there is a fault on the line. Why couldn't be fibre pick this up. Absolutely disgusting, we have no signal on phones as we use WiFi calling, we have an autistic child and a medical ill adult in the home, and still nothing gets done.

Had a lovely experience on the phone to Rachael regarding my loyalty renewal. No hassle at all, even game me some information I didn’t know about. Signed up for another 12 months. A big thank Rachael, it was a pleasure talking to you.