BeFibre Opiniones 

Spoke to a lady called Vicky and she went above and beyond to help get our internet up and running again. We even had a follow up call to check that everything was running smoothly. Let’s have more vickys to assist people with any problems especially for us non tech pensioners.

I spoke to Rachael regarding a couple of queries, and she was extremely pleasant and very helpful. I have renewed my contract for 24 months. So thankyou Rachael for your help and a nice chat.

Another fantastic experience with this company.
Their sales adviser (Bethan) managed to deliver a replacement router to my front door within 20 hours of our telephone conversation.

5 stars to you again, thank you.

Again Very disappointing experience. My installation has been delayed and rearranged multiple times. I was contacted by Harriet from the Order Management Team, who confirmed by email that my installation was booked for 26 August, between 8am and 12pm.

I arranged my personal time around the appointment, only to later find out that their system showed a different date. This has now happened twice, causing me to waste my personal time waiting for appointments that were not properly organised.

I also made a complaint and was told someone would contact me, but nobody followed up.

The communication between their teams is extremely poor and very frustrating. Very unprofessional experience.

Never had a problem with be fibre , just renewed contract with bethan , she was very helpful and knowledgeable made it a piece of cake.

Terrible customer service when connection goes, zero care. Do not use this company if you rely on Internet

Just renewed my befibre contract with Bethan. Offered a great deal and provided a pleasant efficient service. I was on the point of switching to a better deal but didnt need to in the end. So important to look after loyal customers which is often implied but not always the case. Full marks !

Rachael was great with helping us with a renewal. I can’t believe we have been with BeFibre for 2 years already. Almost zero issues in this time.
A static IP is a must, the NAT used is a bit messy, but it’s only £4. And the service overall has had a fantastic uptime with a great speed.

Anthony was attentive and technically competent to help with my issues.

BeFibre lie about escalating issues to get service back on. Original guy promised 2-4 hours to get back up and running, after 6 hours I had an email saying they have raised a ticket (which was supposed to be done 6 hours prior). I rang and spoke to another useless support guy who then said it could take up to 24 hours. 48 hours later still no Internet and no support available.

Could not recommend how terrible this company is!

Had no problems with our connection, happy enough with speeds . I like that they offer fixed rate contracts . I have just renewed for another 24 months fixed price . Took less than 10 mins with their customer services to get sorted . Very happy.

Bethan thank you so much for quick help ,I had a problem with the expiration of the contract, I just wrote that I don't speak the language well, it's hard to talk on the phone, everything was quickly resolved via email. If someone has a language barrier, feel free to write an email and you will be quickly provided with help.

Your Broadband service is perfect in 2 years I've not had any problems at all until renewal, I've sent 2 emails and I've been trying to get through on the phone for over 2 hours until I managed after 5 times call I got through to a lovely lady called Bethan she was very calm and professional it was a pleasure to talk to her about my contract that had ended and after a discussion I finally agreed to a new contract for 2 years instead of 1 year and reduced price for my 1000Mps broadband and Unlimited uk phone calls. Well done to Bethen she also sorted out my credit for out of contract payment so all in all very happy and to be absolutely honest we need a lot more people like Bethan very professional and a happy person to talk to..
Thanks again
Charlton 👍🏻

Phoned up to renew an existing contract & spoke with an extremely helpful and friendly Representative called Rachael. She was able to offer a significantly improved offer compared with the renewal email, that I accepted - so it's always worth a phone call. I was in a call queue for a while but I wasn't in a hurry and it was well worth the wait.

BeFibre have been utterly useless from start to end of contract. Originally with Sky, I switched to BeFibre in 2025. Following the installation (which went fine) with my new BeFibre router in the exact some location as the previous Sky one, the signal struggled to reach round the whole house and constantly dropped devices. You have to use their own Mesh extender which reluctantly I added to my contract at a further £5 per month but to be honest no matter where I placed it, it made little difference.
Come 2026 and the end of the contract, I gave the required 30 days notice and engaged Virgin to replace BeFibre. (BeFibre renewal price and ‘best offer’ was more than double the Virgin cost for the same speed). BeFibre advised I would need to return their equipment and would send a prepaid box. At the point of changeover and the end of my BeFibre contract, I cancelled their direct Debit and awaited my return box, which never arrived.
As a result, even after switchover and the end of my contract, BeFibre continued to try and take their monthly service charge form my bank and threatened legal action because they couldn’t. I then received a bill a month later for £200 for unreturned equipment, which they also tried to take direct form my account. I contacted them again and after a lengthy wait and conversation asked for another return box and the £200 to be suspended. Now a week later they have tried to take the payment again with similar threats if a new DD is not setup. The return box turned up today and I've just posted their equipment back to them this morning. My contract ended on 12th June. No doubt I will endure further harassment in the coming weeks. Be warned.
BTW - the Virgin router, again in the same place, reaches all round the house and into my garden with no issues.

Not one for doing reviews as i reserve them for positive reasons. But this company i shall make an exception for their outstanding service, help and communication over the loss of connection. 4 weeks of continued calls, topping up data to earn our wages working from home to pay for what feels like thin air with out the oxygen. I’m pretty sure any cardiologist would advice against Befibre because the frustration of the 4weeks is raising my blood pressure higher than the download speeds they promise! I truly hope i can save some poor soul the headaches, phone calls and possibly blood pressure related heart attack then this review was worth it! Any ways have a great day to whom ever takes the time to read this !

Having had the difficulties of dealing with a house fire, Zoom were extremely supportive. I had a call from John, one of the managers who couldn’t have been more helpful.
As a company I’ve found dealing with them a breath of fresh air.
Many thanks.

After raising legitimate concerns about inconsistent signal quality and value for money with BeFibre, I was deeply disappointed by how my complaint was handled.

Main Issues:

Unaddressed Core Problems: Instead of investigating the technical issues (inconsistent signal quality), BeFibre repeatedly offered renewal contracts as a "solution"—missing the entire point of my complaint
Poor Complaint Process: Multiple responses failed to address my concerns. I had to escalate to management just to be heard, and even then, the resolution offered was simply waiving early termination fees—not fixing the actual service problems
Lack of Understanding: Both the frontline team and management seemed unable or unwilling to understand that I was complaining about service quality, not just pricing

What Happened:
I filed complaint on 9 July 2026. For over a week, BeFibre offered sales-focused renewal options rather than investigating my service concerns. When I escalated, they eventually conceded they had "no further proposals" and issued a deadlock letter.

Bottom Line:
If you have service issues with BeFibre, don't expect meaningful resolution. Their complaints process appears designed to close tickets rather than genuinely resolve customer problems. I had to escalate to the Ombudsman to get any real consideration.

Would not recommend.

I've been with BeFibre for 18 months now, and renewed my service today after receiving a perfect year and a half of service. Christian was polite and speedy at giving me the renewal information I needed and booked everything in for me over the phone.

I've found the BeFibre service to be incredibly reliable and very competitively priced. I've only spoken to customer services twice in the last 18 months, but both were very positive experiences.

The cost of fibre broadband has always been good since I signed on with BeFibre. That said their customer support is in fact very poor.
On a Sunday my internet stopped working. The first box that the fibre optic cable goes into from the outside of the house had fallen off the wall. It had been attached with vecro strips, which over time had lost their adhesion. It would not readhereas I had to balance it on top of the box which has power and a cable going to the router. I noticed the middle light indicating the status of the internet was showing red.
Having tried all the advised tests to reconnect unsuccessfully I sent a contact form. On the Monday I rang Customer Service and when eventually connected the line was so bad I had to hang up and start again.
The lady I spoke to took details and agreed an engineer should attend to resolve the problem. Again due to a slightly bad line I thought I had been told that an engineer might come out the same day. I waited but received no phone call from technical support. I recalled and after going through the circumstances again I was told I would be contacted by technical support over the next 24 hours. 24 hours came and went. Another call to customer services and advised the matter would be escalated but it could be another 24 hours before hearing from technical support. When I queried about why it might take so long I was told they might be busy with other things! They also cut the call by saying to clear the line in case tech support are trying to contact you! Okay.
I believed that they would ring, book a time/date for an engineer and things would progress.
I expect to see a reply from BeFibre apologising for the problem and wanting more information to proceed while still charging for a service not provided. I will update this as/if things progress.