Having dealt with Andrew, Kate very carefully packed my bear in lots of tissue and he arrived, safe and sound with a big smile on his face, and the famous Steiff tag on one ear. Naming him Stei... Ver más
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Consulta las opiniones de los clientes
Ordered Jakub Teddy, he is awesome!! Beautifully made and terribly cute. I will be ordering again shortly. Apart from the Teddy being so cute, the service was 1st class, he arrived quickly, neatly w... Ver más
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The experience with The Bear Garden is seamless. Pricing instructions are clear, the payment process is quick and easy to follow. Their bear range is superb and I was so privilege to be able to secure... Ver más
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Bear fits the bill as a gift, who doesn't like a bear? Best value I could find and within budget. Carrier used was Royal Mail, who, unlike competitors, do have a tracking system and if you are... Ver más
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Información sobre la empresa
- Tienda de artículos coleccionables
- Tienda para bebés
- Tienda de juguetes para niños
- Tienda de regalos
- Juguetería
Sobre The Bear Garden
Escrito por la empresa
The Bear Garden opened in 1992 in Guildford and is one of the UK's leading specialist teddy bear and soft toy shops. We are one of the UK’s top stockists for world famous German manufacturer, Steiff. We also stock creations from all the major manufacturers (for example: Jellycat, Charlie Bears, Merrythought, Teddy Hermann and Kosen), and beautiful work from leading teddy bear artists.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden Guarantee
We aim to send orders within 24 hours of receipt whenever possible. Items are sent securely packed and clearly labelled, so they arrive safely.
We like our customers to be happy!
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
Información de contacto
10 Jeffries Passage, GU1 4AP, Guildford, Reino Unido
- +44 1483 302581
- bears@beargarden.co.uk
- beargarden.co.uk
Visit our Steiff collection!
5,0
Excelente
4 mil opiniones
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Bashful Bunny
The bashful Teal Bunny arrived quickly. Great quality, loved the card/message inside the box and I know my Granddaughter will be excited to receive on her birthday. I would definitely order from The Bear Garden again, they have an abundance of loveliness.
19 de septiembre de 2025
Respuesta de The Bear Garden
Dear Jean,
Thank you so much for your lovely review. I hope your granddaughter will be very pleased with her new friend!
Best wishes,
Andrew
Fantastic Baloo the Bear
Fantastic Baloo the Bear for my little boy’s first birthday! He absolutely loves his new little friend! Andrew at Bear Garden was so helpful when I emailed with a few questions. Great product and lovely service, thank you!
16 de junio de 2025
Respuesta de The Bear Garden
Thank you for the wonderful review, Kirsty!
Best wishes,
Kate
Respuesta de The Bear Garden
Thank you for the amazing review, Emma!
Best wishes,
Kate
Fast service
13 de septiembre de 2025
Respuesta de The Bear Garden
Thank you for the amazing review, Regina!
Best wishes,
Kate
Respuesta de The Bear Garden
Thank you for the great review, Patrick!
Best wishes,
Kate
Lilac bunny
Fast despatch, easy ordering. Beautiful bear, great communication.
12 de septiembre de 2025
Respuesta de The Bear Garden
Thank you so much, Sharon!
Best wishes,
Andrew
Ordered a new bear
Ordered a new bear, arrived very quickly and nicely packaged. Thanks
27 de agosto de 2025
Respuesta de The Bear Garden
Thank you so much for the kind review! We really appreciate it!
Best wishes,
Andrew
Great
Received on time and as advertised. The teddy was very soft. There was a handwritten note which gave a personal touch.
3 de septiembre de 2025
Respuesta de The Bear Garden
Thank you very much for the wonderful review!
Best wishes,
Kate
Bought it for a present and am very…
Bought it for a present and am very pleased with my purchase , beautifully wrapped and presented , I am extremely pleased thank you
26 de agosto de 2025
Respuesta de The Bear Garden
Thank you so much, Kathryn!
Best wishes,
Andrew
Top quality customer service as is…
Top quality customer service as is normal from The Bear Garden ! Thankyou !
28 de agosto de 2025
Respuesta de The Bear Garden
Thank you for the amazing review, James!
Best wishes,
Kate
Great item thanks
28 de agosto de 2025
Respuesta de The Bear Garden
Thank you for the great review, Lee!
Best wishes,
Kate
I absolutely love The Bear Garden
I absolutely love The Bear Garden. This shop is fabulous! Great customer service and lots of gorgeous teddy bears to choose from.
20 de agosto de 2025
Respuesta de The Bear Garden
Thank you for the lovely review, Sue 😊
Best wishes,
Kate
Excellent in every way!
I have purchased from the Bear Garden a good few times over several years.
It is a great shop if you can get to it, otherwise their online service is convenient and works very well, your order arrives quickly and always packaged with care.
Thoroughly recommended!
27 de agosto de 2025
Respuesta de The Bear Garden
Thank you for the wonderful review, Stephen!
Best wishes,
Kate
Great plushie store!
The buying process was easy. Shipping was really fast and the order was carefully packed
26 de agosto de 2025
Respuesta de The Bear Garden
Thank you for the wonderful review!
Best wishes,
Kate
Very fast International delivery.
Very fast International delivery.
Teddy is just like the pIcture on the website.
Very happy.
21 de agosto de 2025
Respuesta de The Bear Garden
Thank you for the amazing review, Yasuko! 🙂
Best wishes,
Kate
Respuesta de The Bear Garden
Thank you for the great review, Charles!
Best wishes,
Kate
Excellent customer service
Excellent customer service, fantastic quality and my gift was beautifully presented. I have been a customer for many years and have never been disappointed.
19 de agosto de 2025
Respuesta de The Bear Garden
Thank you for the amazing review, Cathryn 😊
Best wishes,
Kate
Respuesta de The Bear Garden
Thank you for the fab review, Alison!
Best wishes,
Kate
JUST AS I EXPECTED PROMPT DELIVERY
8 de agosto de 2025
Respuesta de The Bear Garden
Thank you, Carole!
Best wishes,
Andrew
I have collected Anna Dazumal bears for…
I have collected Anna Dazumal bears for a little while now and when I found Christopher I had to have him !! Ordering was easy and shipping was great !! Will watch for more bears in the future. Thank you.
4 de agosto de 2025
Respuesta de The Bear Garden
Thank you very much for the lovely review, Sharlene 😊
Best wishes,
Kate
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