Having dealt with Andrew, Kate very carefully packed my bear in lots of tissue and he arrived, safe and sound with a big smile on his face, and the famous Steiff tag on one ear. Naming him Stei... Ver más
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Consulta las opiniones de los clientes
Ordered Jakub Teddy, he is awesome!! Beautifully made and terribly cute. I will be ordering again shortly. Apart from the Teddy being so cute, the service was 1st class, he arrived quickly, neatly w... Ver más
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The experience with The Bear Garden is seamless. Pricing instructions are clear, the payment process is quick and easy to follow. Their bear range is superb and I was so privilege to be able to secure... Ver más
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Bear fits the bill as a gift, who doesn't like a bear? Best value I could find and within budget. Carrier used was Royal Mail, who, unlike competitors, do have a tracking system and if you are... Ver más
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Información sobre la empresa
- Tienda de artículos coleccionables
- Tienda para bebés
- Tienda de juguetes para niños
- Tienda de regalos
- Juguetería
Sobre The Bear Garden
Escrito por la empresa
The Bear Garden opened in 1992 in Guildford and is one of the UK's leading specialist teddy bear and soft toy shops. We are one of the UK’s top stockists for world famous German manufacturer, Steiff. We also stock creations from all the major manufacturers (for example: Jellycat, Charlie Bears, Merrythought, Teddy Hermann and Kosen), and beautiful work from leading teddy bear artists.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden Guarantee
We aim to send orders within 24 hours of receipt whenever possible. Items are sent securely packed and clearly labelled, so they arrive safely.
We like our customers to be happy!
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
Información de contacto
10 Jeffries Passage, GU1 4AP, Guildford, Reino Unido
- +44 1483 302581
- bears@beargarden.co.uk
- beargarden.co.uk
Visit our Steiff collection!
5,0
Excelente
4 mil opiniones
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The ability to personalise a message…
The ability to personalise a message and to have it gift wrapped.
14 de octubre de 2025
Respuesta de The Bear Garden
Thank you for the great review 😊
Best wishes,
Kate
Easy pay, quick delivery
15 de septiembre de 2025
Respuesta de The Bear Garden
Thank you for the fantastic review, Gemma 😊
Best wishes,
Kate
What a wonderful company to order from…
What a wonderful company to order from ❤️ received a message after I placed my order to let me know we had missed that days post but that my bear would be posted the next day, which she was and she arrived today, packaged beautifully and with a lovely hand written note attached ❤️ so thoughtful and such a super thing to do ❤️ Rosa is even more beautiful and even more huggable than l imagined and will bring me so much joy as do all my other Charlie Bears 🐻 thank you so much 🥰
28 de octubre de 2025
Opinión espontánea
Respuesta de The Bear Garden
Thank you for the amazing review, Lisa 😊
Best wishes,
Kate
Respuesta de The Bear Garden
Thank you for the great review, Barbara!
Best wishes,
Kate
Respuesta de The Bear Garden
Thank you for the lovely review, Charlotte! 😊
Best wishes,
Kate
everything was perfect
7 de octubre de 2025
Respuesta de The Bear Garden
Thank you for the excellent review!
Best wishes,
Kate
Really happy with my bear I ordered.
6 de octubre de 2025
Respuesta de The Bear Garden
Thank you very much for the wonderful review, Valerie 😊
Best wishes,
Kate
You always send an order quickly and…
You always send an order quickly and efficiently plus I’m nearly 80 and love bears and have bought a few amazing jellycat ones from you they are the envy of my grandchildren who will get them all one day ……. Thanks for having such a lovely shop !
26 de septiembre de 2025
Respuesta de The Bear Garden
Thank you for the wonderful review, Dolores 😊
Best wishes,
Kate
Amazing service as usual
Amazing service as usual. Very fast shipping and my package always comes with a lovely note from the Bear Garden team ☺️
2 de octubre de 2025
Respuesta de The Bear Garden
Thank you for the wonderful review, Samantha!
Best wishes,
Kate
Really impressed with this company
Really impressed with this company; would purchase again without hesitation. Promptly responded and rectified an error I made without issue.
22 de septiembre de 2025
Respuesta de The Bear Garden
Thank you for the amazing review! 😊
Best wishes,
Kate
Above and beyond
Lovely staff and products. I will use this company again. Thank you
1 de octubre de 2025
Respuesta de The Bear Garden
Thank you so much, Dominic!
Best wishes,
Andrew
amazing company that care about its…
amazing company that care about its customers
18 de septiembre de 2025
Respuesta de The Bear Garden
Thank you for the lovely review, Alison 😊
Best wishes,
Kate
Returning customer
Have just bought my third tiger in 4 years from The Bear Garden. Loved by grandchildren. Nicely wrapped and arrive quickly. Great service. Thank you
23 de septiembre de 2025
Respuesta de The Bear Garden
Thank you for the amazing review, Glen!
Best wishes,
Kate
Respuesta de The Bear Garden
Thank you for the great review, Jane!
Best wishes,
Kate
Best bear shop in the world!
Reliable, helpful and quick - couldn't be better! Always a joy to make an order! Many thanks and looking forward to my next order at your fabulous Bear Shop!
22 de septiembre de 2025
Respuesta de The Bear Garden
Thank you for the wonderful review, Jean! 😊
Best wishes,
Kate
Great service.🌟
Great service.🌟
Loved the little note on the receipt and the stickers.
15 de septiembre de 2025
Respuesta de The Bear Garden
Thank you for the lovely review, Helen!
Best wishes,
Kate
I'm from Japan.
I'm from Japan.
I bought this as a gift for my girlfriend, who is a Teddy bear lover.
She said, "Thank you for the cute little bear."
22 de abril de 2025
Respuesta de The Bear Garden
Dear GT,
Thank you very much for taking the time to leave us a review. I am so glad that your girlfriend was pleased with her bear! But were you happy with our service?
Please do get in touch to let me know if there is anything we can do to improve our service, so that we get 5 stars from you should you decide to order from us again!
Thank you.
Best wishes,
Andrew
Beary Fun
This website is always fun to visit as it has such a rich, wide range of products. Even if I don't buy any, I'm always happy after a trip to the Bear Garden.
19 de septiembre de 2025
Respuesta de The Bear Garden
Thank you for your kind words, Ramsey! We are glad that you enjoy the range of characters that we offer!
Best wishes,
Andrew
Fast efficient delivery
Fast efficient delivery. Sustainable packaging and a lovely personal message came with the bear
19 de septiembre de 2025
Respuesta de The Bear Garden
Dear Ann,
Thank you so much for your kind review, and especially for highlighting our sustainable packaging.
Best wishes,
Andrew
Very efficient service
Very efficient service, excellent delivery service.. wrapped with care and attention.
Would definitely purchase again
12 de septiembre de 2025
Respuesta de The Bear Garden
Dear Jane,
Thank you so much for your kind words. Look forward to hearing from you again!
Best wishes,
Andrew
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