Having dealt with Andrew, Kate very carefully packed my bear in lots of tissue and he arrived, safe and sound with a big smile on his face, and the famous Steiff tag on one ear. Naming him Stei... Ver más
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Consulta las opiniones de los clientes
Ordered Jakub Teddy, he is awesome!! Beautifully made and terribly cute. I will be ordering again shortly. Apart from the Teddy being so cute, the service was 1st class, he arrived quickly, neatly w... Ver más
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The experience with The Bear Garden is seamless. Pricing instructions are clear, the payment process is quick and easy to follow. Their bear range is superb and I was so privilege to be able to secure... Ver más
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They made it super easy to make an international purchase. Shipping was excellent - good price on the international shipping with tracking and alerts all the way. It was also faster than I expected.... Ver más
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Información sobre la empresa
- Tienda de artículos coleccionables
- Tienda para bebés
- Tienda de juguetes para niños
- Tienda de regalos
- Juguetería
Sobre The Bear Garden
Escrito por la empresa
The Bear Garden opened in 1992 in Guildford and is one of the UK's leading specialist teddy bear and soft toy shops. We are one of the UK’s top stockists for world famous German manufacturer, Steiff. We also stock creations from all the major manufacturers (for example: Jellycat, Charlie Bears, Merrythought, Teddy Hermann and Kosen), and beautiful work from leading teddy bear artists.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden Guarantee
We aim to send orders within 24 hours of receipt whenever possible. Items are sent securely packed and clearly labelled, so they arrive safely.
We like our customers to be happy!
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
Información de contacto
10 Jeffries Passage, GU1 4AP, Guildford, Reino Unido
- +44 1483 302581
- bears@beargarden.co.uk
- beargarden.co.uk
Visit our Steiff collection!
5,0
Excelente
4 mil opiniones
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The Bear Garden always provides an…
The Bear Garden always provides an efficient and reliable service.
13 de enero de 2026
Respuesta de The Bear Garden
Thank you for the great review, Fiona!
Best wishes,
Kate
What fantastic bears.
What a fantastic choice of bears looking for homes. I got a really lovely bear with jointed arms and legs for a very reasonable price. Delivery was excellent and bear arrived promptly.
13 de enero de 2026
Respuesta de The Bear Garden
Thank you for the wonderful review, Marguerite!
Best wishes,
Kate
Fantastic in every way!
Fabulous service, lovely packaging, gorgeous bear, swift delivery. Is a little bear for second grandchild, the first and his dad both have treasured bears from the Bear Garden
12 de enero de 2026
Respuesta de The Bear Garden
Thank you for the lovely review, Melanie!
Best wishes,
Kate
Respuesta de The Bear Garden
Vielen Dank, Gertraud!
MfG,
Andrew
Always packaged very well and sent very…
Always packaged very well and sent very quickly.
10 de enero de 2026
Respuesta de The Bear Garden
Thank you so much, Sandra!
Best wishes,
Andrew
Speedy and efficient service
Speedy and efficient service. Beautifully packaged. I am very happy with my purchase.
29 de diciembre de 2025
Respuesta de The Bear Garden
Thank you for the great review, Virginia! 😊
Best wishes,
Kate
Respuesta de The Bear Garden
Thank you for the amazing review, Karen!
Best wishes,
Kate
Great goods just what I waited for my…
Great goods just what I waited for my great great grandaughter 1st,birthday
5 de enero de 2026
Respuesta de The Bear Garden
Thank you so much, John! I am so glad that Anniversary Scribbles was just what you were after.
Best wishes,
Andrew
Respuesta de The Bear Garden
Thank you for the fantastic review, Jayne!
Best wishes,
Kate
The Bear Garden are exemplary
The Bear Garden have been exemplary. They are masters in customer service,my package was sent lightening fast & packed very well. I've had a very pleasant interaction & am very thankful.
Cheers Dianne
15 de diciembre de 2025
Great service secure delivery and great…
Great service secure delivery and great packaging all with care 😊
Unfortunately an unwanted gift 😢
16 de diciembre de 2025
Respuesta de The Bear Garden
Thank you very much for the kind review. But I am so sorry that he was an unwanted gift!
Best wishes,
Andrew
Last minute order on line
Last minute order on line, spoke to gentleman next day , very kind and helpful . Teddy bear was delivered beautifully wrapped ! Will def be ordering from there again ! Fab service
22 de diciembre de 2025
Respuesta de The Bear Garden
Thank you for the lovely review, Josephine! 😊
Best wishes,
Kate
Very good
Very good, quick,helpful,good price.
If buying on line phone as well.
13 de diciembre de 2025
Respuesta de The Bear Garden
Thank you, Diana! We always welcome phone calls too!
I bought 2 items and I’m delighted
I bought 2 items and I’m delighted. The packaging was beautiful and customer service was excellent.
18 de diciembre de 2025
Respuesta de The Bear Garden
Thank you so much, Pauline!
Best wishes,
Andrew
What a fabulous shop and service
What a fabulous shop and service.
I ordered rather late for Christmas but true to their word, the parcel arrived the next day. The items were beautifully packed and absolutely perfect and delightful
I will absolutely be returning to this wonderful shop regularly!
Thank you for such a lovely experience :)
18 de diciembre de 2025
Respuesta de The Bear Garden
Dear Joanne,
Thank you so much for your very lovely review. I am so glad that the parcel made it to you on time and that the contents were appreciated!
Thank you.
Best wishes,
Andrew
Friendly and speedy service
Easy to use website with extensive range of teddy bears and other stuffed toys. Speedy dispatch and delivery with great communication on status. Friendly and helpful service over the phone. Also worth visiting their shop in Guildford for inspiration.
17 de diciembre de 2025
Respuesta de The Bear Garden
Dear MD,
Thank you so much for your kind review and also for emphasising that it is worth visiting us in person! Thanks.
Best wishes,
Andrew
Great service and great product
9 de diciembre de 2025
Respuesta de The Bear Garden
Thank you!
Best wishes,
Andrew
Super Steiff
Our chosen Steiff bear arrived promptly and so very well packaged - thank you! He was even more gorgeous than his online image, which made it harder to give him away. But we know he’ll be treasured by our Grandson.
8 de diciembre de 2025
Respuesta de The Bear Garden
Thank you for the wonderful review, Ruth! 😊
Best wishes,
Kate
Special Delivery customer service I received was…
The customer service I received was absolutely amazing. I ordered my bear ( Fynn ) on the 15th Dec around 4pm. Later that day I received confirmation of my order. Fynn was delivered by Royal Mail on the 16th Dec at 1 pm in perfect condition. There was an invoice in the parcel telling me who packed my order and a little sticker wishing me a Merry Christmas ( nice touch) The whole process from ordering to delivery took less than 24 hours. Well done to you all. Would definitely give The Bear Garden a BIG 10/10. All the very best.
15 de diciembre de 2025
Respuesta de The Bear Garden
Thank you for the incredible review, Philip! 😁
Best wishes,
Kate
First class
Absolutely fantastic service, could not fault anything. So immaculate in every detail. First class, would recommend and use again.
15 de diciembre de 2025
Respuesta de The Bear Garden
Thank you for the fantastic review! 😊
Best wishes,
Kate
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