beduniverse.co.uk Opiniones 

Ordered three beds confirming dimensions before purchase. Delivery was due in 5-10 days. Over a month later the beds finally arrive but all made to incorrect dimensions. Retuned beds for refund but have only received half of my money back. Can’t get any explanation from Bed Universe as to why they are trying to keep half my money. They don’t answer their phone or return email messages. Thankfully I paid by credit card so they will get the rest if my money back.

What an awful awful experience. Let me start at the beginning. The bed was delivered perfectly. The bed was beautiful. I had no issues with this company to begin with and thought id hit the jackpot.

However. 12 months later I have a broken gas lift hinge which has destroyed the side panel. I had reached out to bed universe to hopefully gain replacement parts. Replacement parts I was more than willing to pay for. On several occasions on several platforms including phone calls, voicemails and emails. Even my instagram comments were removed. I almost felt like I was behind ignored and I didnt know why.

After leaving an initial review on Trustpilot I got an email reply from the company almost immediately. But, with a request to take down the review so they could help me. I did just that in the hopes I would get some help.

I chased them for a reply on 3 different occasions telling them i would repost the review if they did not respond. Almost immediately I had a reply.

I would like to point out that the bed is unusable. I had pointed that out to the company several times.

In the latest email correspondence they have informed me that they believe my review is of a false one. I have order numbers, receipts and email correspondence to prove that is not the case.

Please avoid this company. The customer service from their customer service rep is repulsive and they will ask you to remove your review if its not good enough but still wont be helpful.

delivered 4 weeks late and come with the wrong drawers and bed was damaged. They don't reply to emails at all or answer the phone. They are absolutely useless. Do not buy from this company!!!!

I had a terrible experience with Bed Universe and would strongly advise others to stay away. I ordered a bed well in advance (15 working days before I needed it) because I had guests coming to stay. Their website clearly stated delivery within 5–10 working days, but the bed only arrived on the 15th working day—the same day my guests arrived—after multiple frustrating chase-ups.

Their customer service is practically non-existent. They don’t answer phone calls, and email responses take 2–3 days, if they respond at all.

When I finally received the bed and assembled it, I discovered they had sent the wrong side panel, making it impossible to finish the setup. I had to tell my guests there was no bed for them—completely humiliating and stressful. They eventually sent the correct side panels (both sides again), but the damage was already done.

Now I’m left with huge, heavy spare panels that I can’t even dispose of properly because they don’t fit in a regular car. I’ve repeatedly asked Bed Universe to collect the incorrect parts, but again—no response at all. They’re ignoring my emails and won’t answer calls.

Overall, Bed Universe ruined my plans, caused unnecessary stress, and showed no intention of taking responsibility. If you value your time, money, and peace of mind, avoid them at all costs.

After we ordered our king-size Miranda extra wide sides bed We was concerned after having no bed delivered or any communication after the 10 days. I sent an email for an update and had a response sent the following day to say the bed will be delivered the following week. So a little disappointing we didn't get the bed in the time frame but it is so worth the wait.

We are so happy with our new bed the quality is lovely and it looks amazing. Will definitely be ordering our new bed for our spare room form Bed Universe.
Would definitely recommend this company.

After reading all the positive reviews about this company, we decided to place an order for a £650 double bed. We chose the company over against others online due to them advertising delivery within 5 - 10 days. Our order was placed online on 27/03/2025 but have still not received it. We have chased it up twice now and have been told that it is awaiting collection by the courier - no commitment as to when we will receive it. With Easter now approaching, when are we likely to receive it?

At the beginning I ordered the wrong fabric. I contacted the company and immediately they fixed the problem. Very formal and very trustworthy company.
The bed is gorgeous and it looks much more expensive than it is.
My new bedroom looks now like a 5* hotel room!
Thank you bed universe!

I recently purchased a bed for my son from Bed Universe, and I couldn’t be happier with my experience! The bed is of excellent quality, sturdy, and exactly as described. My son absolutely loves it! The ordering process was smooth, and delivery was prompt. Customer service was also very helpful in answering my questions. I highly recommend Bed Universe to anyone looking for high-quality beds and great service.

Easy to order, lovely quality bed. Super comfy, lovely colour 🩵. Order colour & fabric samples super quick delivery made my choice even easier. Super happy with our purchase my daughter loves it

beduniverse you promise so much yet fail to deliver.
So what are they good at, getting samples of fabric trying to outlay an excellent service. Website quotes 5 to 10 days and at no point was it mentioned that it would differ. 4 weeks later a delivery date is booked with time taken off work to accept delivery as they state if you are not in they will charge you £30, we received a message stating at 11.30am on the booked delivery day that our delivery was not going to happen because of technical difficulties.
You will find that making contact with them is rather difficult after you have placed and paid for your bed and you will be doing all the chasing for answers.
The bed was delivered a week later although they tried to book for 2 weeks which is not acceptable, Headboard incorrect as they had taken upon themselves to manufacture in two parts which is what was not asked for plus to make things even worse the fixings holes for the bed frame did not match and was later told to make our own.
Spend your time and money elsewhere
This is not a fake review as stated by beduniverse they seem to take it upon themselves to use this reply quite often could be automated. Here is there email stating non delivery
I am writing to inform you that your delivery will not be going ahead today as planned due to unexpected circumstances.

We understand that is both inconvenient and disappointing and are working to get things back on track as soon as possible.

Rest assured, your items are safe and we will get in touch with you with a new delivery date.

Apologies for the inconvenience again.

Kind regards,



Customer Services Team

Bed Universe

Ordered my bed with 7-10 working day delivery. The bed was not ready the company failed to contact me, I had to contact them to then be told it would still be weeks so my 7-10 days went to over a month. I was moving house and needed the bed for the day of moving which the original time scale fitted. I gave them my new address and they still went and had it delivered to the wrong address causing very unhappy people to have two men with a bed in their garden! Luckily the courier agreed to deliver to my actual address. I made the company aware due to to my disability I couldn’t be without a bed so that incurred extra costs to myself to have a bed until this shambles of a company could follow through , I made them aware I would then have to pay yet again to have someone out to get the bed in and built - which previously would’ve been included in my moving day. I was offered a measly 5% refund which is a fob off not a gesture, I further contacted the company twice about this and to this day they still haven’t offered any compensation so what should’ve cost me the price of the bed ended up being over £350 more. The least this company could’ve done was at least compensated towards the extra costs I incurred due to them. Had I of been notified they could not fulfil the ordered I could’ve saved myself a lot of hassle pain and money.

In regards to the rely I took the earliest date you offered you didn’t offer multiple in between and I gave you the address before the bed was dispatched this is all in email trace so why your lying is beyond me

Avoid this company they are a complete joke
Waited 6 weeks for a single bed to be delivered , only for it to come built wrong
There was no updates from the company only when id contact them and beg for an update have to contact them via email which takes forever to email you back
But definitely avoid this company as it’s the worst online order I’ve ever made
Only positive they have is that the bed itself is good quality

Extremely pleased with my new bed. Delivered carefully yesterday in perfect condition. I did order the bed 8 weeks ago, so there was a considerable delay with Christmas/New year in between. Although the bed did take a while to arrive, I kept in touch with customer service via email and they did always reply very quickly with updates.
I did have reservations about ordering due to mixed reviews, however their sleigh bed designs were the nicest I’ve seen online for the price point. I have to say, the quality and finish of the bed is exceptional, and very solid once (easily) built. The images online are a true to the bed delivered, and the parts were very well wrapped and protected. Overall, excellent value for money and very high quality.

Update 15/2 still no delivery, all I have heard since 1st review put on is them asking me to remove it if they give me 5% discount, I said I will once item has arrived but still nothing!!! I would say avoid this company at all costs!!!
Terrible company, placed an order delivery meant to be 5-10days still waiting, which is not the problem happy to wait as long as I know it’s coming, the problem is I have emailed, phoned & dm’d on Instagram with no response, I then left a message on there post in Instagram & which was deleted & ignored!!

Great service and very happy with the bed, would highly recommend. very easy to assemble too. not like a flat pack product where you have to assemble it part by part.

Bought a bed for my daughter who had just turned 2 so we got the bed rails built in and ottoman storage for more storage and we absolutely love it, I was a bit reluctant to buy as I'd not heard much about the company but I'm so glad I did because now she has a lovely little girl bedroom, thank you to the staff to for being so much help x

I wouldn’t recommend using this company whatsoever. When my bed wasn’t delivered in the 5-10 working days stated on their website I had to reach out to them for an update on my order for up to 7 weeks. Each time they’d either respond with a poor excuse or completely ignore me. I ended up pleading for a response on their social media but they just deleted those comments to protect their reputation. In the end I requested a refund via Klarna and as soon as they started the process of investigating my case, bed universe dispatched my order in a hurry. At no point did they ever reach out to me with an update with my late order, it was always me contacting them via email and phone. I wouldn’t recommend phoning them either they don’t answer. I wish I did more research prior to making my purchase.

Thank you for providing a quality experience.

I placed an order and it arrived within a week, the delivery men were kind and the quality of product is worth the money.

Definitely a 10/10 service.

The bed was delivered in exceptionally quick time and was packaged with care and consideration. The plush velvet material is soo soft and looks very high quality - we receive so many compliments on the bed. Best of all my daughter is delighted with her new bed and all of the space it has for her cuddly toys. Would highly recommend Bed Universe.

I placed an order at the start of December and I am still waiting….. it said 5-10 days delivery. This is for my toddler who is currently sleeping on her mattress on the floor while waiting for this. I have had no contact and no one answers the phone line. Will not be using again