Belveo  Opiniones 

The delivery was great, the parasol is brilliant and I lost the handle to which a replacement was sent out as soon as possible. Excellent service all round

When adding a cover to the cantilever parasol it added a cover for a centre pole parasol which was not noticed until the order was confirmed. Despite sending an email 5 minutes after placing said order asking for the error to be corrected, i was informed the quickest way to correct was to order the correct cover and return the incorrect one when it was delivered.

Great pre and post service and a fantastic product!

I purchased a cantilever parasol, cover and base which arrived promptly. Unfortunately on unpacking there was a small tear in the canopy. I took pictures and e-mailed customer services. I received an acknowledgement stating that I would get a response within 72 hours.

72 hours later I received a response from Brenda informing me that they would be sending me a replacement, however as the colour I had ordered was out of stock would I be OK with picking another colour. I said yes and within a week I have now received the replacement canopy.

Not only was I kept informed throughout the process I was able to keep the damaged canopy so I was still able to use it over the current heatwave that we have had in the UK.

And yes the parasol, base and cover are all of great quality, the design of everything has been well thought through and given our deck is elevated and westerly we have already been able to test out its wind resistant qualities.

Thank you Belveo and Brenda!

Parasol fantastic. Took too long to receive the cover. Communications and customer service re delivery from Endsleigh Garden Centre was poor.

Ordered the 3x3 cantilever parasol + wheel base. It’s a lovely piece of kit for sure and the grecale wheel base is perfect for easily moving the system around the patio. But ours arrived with stains on the fabric and a scratched base. Customer service has been good and offered to replace both (we won’t replace the grecale because it’s already been filled with 100kg of sand). We’ll have to remove the current fabric from the frame and replace with the new fabric. Bit of a hassle considering the expensive outlay. Also taking off a few stars because they don’t have stock of any of their accessories that they advertise on their website….parasol lighting, weatherproof carpets, outdoor furniture. Poor form not to have this available for summer ( seems available on the EU site).

Excellent service. I spoke to Omar who is based in France, but spoke good English. He gave me good advice when I explained what we required. I received my order well within in a week and the parasol is exactly what we needed for a top floor, windy balcony. The mechanism is so clever and works well.
The only reason for 4 stars instead of 5 is that there were a couple of minor blips, but all sorted out quickly and efficiently.

Paid for express delivery. 2 business days later nothing to even say despatched- still “being prepared”. No response from customer service. Heatwave will be over by time I get it now- and still no idea when that might be!

no communication at all- ordered and paid 26.05.26. ive heard NOTHING SINCE - emailed twice and again nothing, but marketing emails.
i would like to know where my order is??
customer service shocking

The product is great but delivery communications were poor . They sent the wrong cover and 3 weeks later we still await confirmation of shipping. Replies to phone calls virtually nonexistent other than calling France .
Lots of apologies about the lack of information but little to no action .

Got the base with wheels too - highly recommended!

First class products and very well made, excellent delivery. Had you return an item re base and was organised very efficiently to be collected. Website a little confusing when ordering base for cantilever umbrella, other than that excellent experience.

I purchased several articles, of which one needed to be exchanged for a different size: I have now been waiting for 1.5 months (!!!!!!!!) and still have no news regarding the return / exchange. Obviously now I am returning the entire order and never want to hear about them again but I expect to have to wait more since I have no news. STAY AWAY!!!

SCAM - Do not buy from this company

I paid for a parasol but nothing was sent. I contacted the company by email (as there is no phone number to call) and they did not respond. I’m now having to report them to my credit card company to deal with the payment as fraud.

Really went above and beyond to help when an issue arose, great product and going to buy another one. Great services all round

quick and efficient delivery.

Excellent top quality parasol and moveable wheeled base. Expensive but definitely worth the price in terms of the quality

This is my second parasol from Belveo

I found it very difficult to speak to a person. and to many contradictions.in the delivery in the end I had to cancel my order. and purchase another item. but I did really want yours as we are in a windy area. Mr J PUGH.

Great product; it arrived on the day specified well packaged and undamaged.
It hasn't been up long enough to test reliability
Have found it slightly disconcerting that there is never anyone answering the UK phone number; either you have to email or somebody 'magically' phones you back from France...

My parasol arrived without any problems , very easy to sample . We are very happy with our purchase and love it . Unfortunately the fabric on the Parasol had 2 tears when we received it . I wrote to Customer care and it was all sorted out very quickly and with out any problem . Great customer care . Thank you Belveo .