Berkfield Home Opiniones 

I bought 2 x 2 chairs. There were 2 bolts missing from each pack. I requested 8 bolts and was sent 2. I requested further bolts with no success. The replies were obviously AI generated. At this point I was so fed up, I requested a refund. We eventually agreed to a settlement and I have kept the chairs. The chairs are comfortable, but the instructions are too small to make it easy to construct. The customer service is less than useful. It was a painful process and I’m hopeful that I can enjoy them next summer!

Holly was great. Clear and quick communication with customer service.

Although product was delivered a few days late, I found their customer service good. Product was excellent. I ordered 2 but due to lack of space needed to return one. This was easy and I was refunded my money promptly.

I was very satisfied with the service I received . This is a good company with excellent customer service .

I had an issue with the return however the team help me quickly with reply and support

Most impressed with the cusomer service provided by Holly. Will definitely use again.

Very quick and helpful response to the customer care team

Holly was exceptional in responding to my query very promptly and provided some of the best customer service I have received. Her care and professionalism made the whole experience stress free.

Lots of variety of everything and great customer service

Really awful company. It took absolutely ages to get a response from customer services, and even after receiving a damaged and broken item, my first offer was only a 25% refund.

I repeatedly explained that I wanted a full refund because the item was flimsy, not as advertised, damaged, and even missing the stickers. The door also didn’t even fit properly and was hanging over the side. I sent photo evidence of all of the damage and issues, yet I was still told that 50% was the maximum refund I could receive.

I also had no luck getting help through Debenhams. The customer service was terrible — there was so much unnecessary back and forth, and the responses felt completely robotic. Towards the end of my emails, I was literally having to ask, “Can this please be sped up?” because we were constantly going back and forth without getting anywhere.

I should have received a full refund considering the item arrived damaged and broken and was so poor quality that it was going straight to the skip. The sideboard itself was nothing like advertised. It was tiny, flimsy, and honestly no bigger than a toddler’s TV stand.

What makes it even worse is that these units are advertised as previously costing around £800 and now being reduced to around £100. Let me tell you, this sideboard would never have been worth £800. Even as a cheap sideboard, the quality was absolutely awful. It looks like luxury furniture online, but the quality is horrific in person.

I will never use this company again. I ended up shopping elsewhere in the end and would strongly recommend others do the same. Please shop somewhere else — the products may look luxurious in the photos, but the quality is nowhere near what is advertised.

I ordered a bathroom cabinet with a mirror on the front. However this arrived in about 6 pieces and was so heavy, I expected a cabinet ready made not in pieces. Customer services was very helpful and refunded the money for the item.

Had a slight problem with a unit but was sorted out swiftly
Thank you

When I had an issue with the product I bought and wished to return the customer service that I received was very good.

I wanted to return ancoffee table purchase on debenhams store and Holly was my contact.
She was helpful, responsive and very efficient.
I got my refund
Great service

I received a swift response to my email alerting a missing delivery. I then received clear instructions how to proceed with the complaint and then even when my form had not been filled in properly by me I was alerted on a bank holiday weekend! Great service

all goood, recommended

After ordering the wrong item by my own mistake they came to a mutually acceptable solution in very quick time.

Poor.
Ordered an item of flatpack furniture which was of terrible quality and impossible to assemble due to incorrectly drilled dowel holes, oversizing of certain struts, split panels and general poor quality of material.
Emailed to ask to return and obtain a refund and seems to be impossible to get this sorted- offers of 'goodwill' to keep the product for a 25% refund followed by 50% when I stated I did not want to keep the product as it could not be assembled, was of terrible quality and not fit for purpose.
Forget the 'goodwill'- I would like my consumer rights and keeping it would just be a trip to the tip!
Four times I have requested to return the item and have a refund and am yet to have a resolution to this.
Might be fine if you get a piece of furniture that is ok, but my experience is extremely low quality items to the point of being unable to assemble let alone use,and inept customer service that is actively ignoring requests to return the item for a refund. Avoid.