This is the second time I have used Best at Travel Incredibily good service and help received from Robert Santry when booking my holiday. He was extremely informative - he answered every question I a... Ver más
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Consulta las opiniones de los clientes
I have always had excellent Service from all the staff. Maria has been very efficient and helpful. I get instant call backs with any queries i have. I wouldn’t hesitate in using Best At Travel and... Ver más
Warren was really knowledgeable and took great care to book hotels which suited our budget and preferences as a family with teenage children. Great value and level of service. Good selection of flight... Ver más
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Very fast quote. Vishali was determined to be the most competitive quote and she was ! A little bit pushy - ringing at 9.30am Sunday morning to follow up (!) but I did understand that the airfares d... Ver más
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Información sobre la empresa
- Operador de excursiones
- también en la categoría
- Agencia de viajes
- Agregador de viajes
Sobre Best At Travel
Escrito por la empresa
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WHAT MAKES US BEST AT TRAVEL?
Expertise: With 40 years’ experience, we bring together the world’s most fascinating destinations, finest hotels and imaginative itineraries. With first-hand knowledge of the destinations we sell, travel is our passion.
Service: We’re proud to have a high number of loyal customers who book with us time and time again. 98% of our customers consider our service to be excellent.
Our holidays:
At Best at Travel, we hand-pick every hotel and craft each itinerary with care, ensuring you enjoy the finest experiences from the moment you arrive. Your holidays matter to you, and they matter to us.
Whether you are dreaming of a luxurious beach escape in the Indian Ocean, Caribbean, Asia or Europe, our specialists can design your perfect getaway. We also create tailor made touring holidays worldwide, from wildlife adventures in Africa to cultural and scenic journeys across Asia, South America and beyond.
Value: We constantly negotiate exceptional hotel deals and exclusive discounts for our customers.
Trust: We are a privately owned family company with offices in the heart of London. We are ATOL bonded meaning that your holiday is financially protected.
Sensational Holiday Savings
Escrito por la empresa
- Luxury Holidays, Created By Experts For Less
- From idyllic beach breaks on tropical shores to family fun in the sun, our sensational holiday offers include savings of up to 65% on luxury hotel stays plus free child stays, complimentary upgrades and more on selected holidays. Secure your 2026/ 2027 holiday plans today for the ultimate adventure or an escape to the sun!
- Proud To Be Nominated In The Conde Nast Traveler Readers' Chopce Awards 2026
- We are proud to be nominated in the Condé Nast Traveler Readers' Choice Awards. If you’ve enjoyed travelling with us, we would love your support. As a family run, independent business, your support means the world to us. Visit the Condé Nast website to cast your vote for Best At Travel.
ATOL PROTECTED
Your holiday is in safe hands
Your peace of mind is at the heart of everything we do. Best at Travel is ATOL protected, which means your holiday package is financially safeguarded from the moment you book. Whether you are planning a luxury beach escape or a tailor‑made adventure, you can travel with complete confidence knowing your booking is secure.
Información de contacto
7-9 Whitfield Street, W1T 2AS, London, Reino Unido
- 02038113499
- bestattravel.co.uk
4,8
Excelente
4 mil opiniones
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Forever waiting on refund that’s not coming
Holiday cancelled by them. Still waiting on a 7.5k refund, 20 weeks later. Nobody can give us an answer on when we’re getting our money back.
They try to people please by telling you pure lies, dead lines come and go with no explanation. Totally awful company, unless of course you’d like to book!
You cannot talk to anyone because “the lines are busy”.
The law specifies all monies should be repaid in 14 days. 20 weeks is just not acceptable.
They tell you not to do a charge back as that will delay it further. This was supposed to be a trip of a lifetime instead it’s the worst nightmare ever
Update
It’s took a while but we have now received our full refund .
So all I can say is hang on in there folks .
10 de agosto de 2026
Opinión espontánea
Respuesta de Best At Travel
Dear Linda Chapman,
Thank you for your review.
Please accept our sincere apologies for the delay in arranging for your refund to be processed.
We fully appreciate your frustration and are very sorry that we have not met the level of service you should reasonably expect from us.
Unfortunately we are currently experiencing a significant backlog within our refund and payments processes, which has been exacerbated by the disruption and additional operational pressures stemming from the crisis in the Middle East. Unfortunately, this has resulted in delays in handling a number of refunds, including yours. However, we appreciate that this does not make the delay any less frustrating.
Please be assured that we are committed to issuing refunds as soon as possible.
You have been in direct contacted with our General Manager who personally contacted you to extend her apologies and provide an update on our position. The full refund was processed to your account on 28th August to bring the matter to a conclusion.
Once again we are sorry for any inconvenience that you were caused during this process.
Yours sincerely,
Best At Travel
Also waiting for my refund
Also waiting for my refund! Cancelled in June and was also told my refund would be processed on the 10th August, but to also allow a further 5 days for it to come through. Funds did not come through on the 10th August or 5 days later. Obviously I followed up with my agent and she advised, that there is a delay on refunds and it will be processed in September. Don’t know when in September, as I have not been given a date! I have emailed salesoperations@ directly and I am still awaiting for a reply.
Honestly, quite shocking! They demand their payments by specific dates, but when it comes to refunding, they cannot value the customer enough to refund customer’s money back at a reasonable and respectable timeframe.
Very disappointing and would appreciate that the Manager can contact me and reply to my email urgently.
Helen
17 de agosto de 2026
Opinión espontánea
Respuesta de Best At Travel
Dear Helen Michael,
Thank you for your review.
Please accept our sincere apologies for the delay in arranging for your refund to be processed.
We fully appreciate your frustration and are very sorry that we have not met the level of service you should reasonably expect from us.
Unfortunately we are currently experiencing a significant backlog within our refund and payments processes, which has been exacerbated by the disruption and additional operational pressures stemming from the crisis in the Middle East. Unfortunately, this has resulted in delays in handling a number of refunds, including yours. However, we appreciate that this does not make the delay any less frustrating.
Please be assured that we are committed to issuing the refund as soon as possible.
Our Sales Operations team have confirmed to you that your refund will be processed w/c 7th September, which you have acknowledged.
Once again we are sorry for any inconvenience this may cause but thank you for your understanding and continued patience in the meantime.
Yours sincerely,
Best At Travel
Good luck trying to get a refund …
We have waited over 3 months for a refund from a holiday in May, despite numerous times chasing, we were advised it refund would be 17th August, now they have written to say 7th September. Absolutely disgusting trying to retrieve money.
We have used these a few times previously, but never again.
@bestst travel- yes your manager called me, only after I had complained, the fact of the matter is, her apology doesn’t change the fact that you have not kept your side and given the refund at the agreed date!!
Why should u be grateful that someone has. Asked me. If I hadn’t of called and complained no one would have contacted me
17 de agosto de 2026
Opinión espontánea
Respuesta de Best At Travel
Dear Emma Carter,
Thank you for your review.
Please accept our sincere apologies for the delay in arranging for your refund to be processed.
We fully appreciate your frustration and are very sorry that we have not met the level of service you should reasonably expect from us.
Unfortunately we are currently experiencing a significant backlog within our refund and payments processes, which has been exacerbated by the disruption and additional operational pressures stemming from the crisis in the Middle East. Unfortunately, this has resulted in delays in handling a number of refunds, including yours. However, we appreciate that this does not make the delay any less frustrating.
Please be assured that we are committed to issuing the refund as soon as possible.
You have been in communication with our General Manager today who personally contacted you to extend her apologies and provide an update on our position. She confirmed to you that your refund will be processed w/c 7th September.
Once again we are sorry for any inconvenience this may cause but thank you for your understanding and continued patience in the meantime.
Yours sincerely,
Best At Travel
Incredibly efficient
Incredibly efficient. This is the 4th time we book our holiday with them
15 de agosto de 2026
Great service so far
Great service so far, especially from Anjam. It was a long day finding the right hotel, but nothing was too much trouble and the deal agreed in the end was really good. Thanks again, and fingers crossed it keeps running this smoothly. One suggestion for anyone looking, get a good idea of the area and hotels first. 👍
14 de agosto de 2026
Herbert was excellent
Herbert was excellent. He organised things just as we asked and kept a smile in his voice at all times. We are now looking forward to a wonderful holiday. Thank you Herbert.
1 de agosto de 2026
Great Service and competitive pricing
Booked through Gabie Deeks again. Gabie responds very quickly to any request and gets the booking done so efficiently!
13 de agosto de 2026
As always brilliant service and…
As always brilliant service and knowledge of the hotels and destinations
Thank you Scott for all of your help!
Really looking forward to our trip next year
13 de agosto de 2026
STILL AWAITING REFUND!
I booked a holiday to Dubai scheduled for May 2026. This was a pre 18th birthday treat for my granddaughter who will be 18 on 25th August. The initial customer service upon booking was exemplary however the holiday was unfortunately cancelled in April due to conflict in the UAE; preventing the holiday from going ahead. I was informed on many occasions that my refund would be paid into my bank wk.beg 17th August. I contacted the travel specialist this week to check everything was in place only to be informed that the refund will now be October!!! Absolutely disgraceful! At no point was I made aware of a change to the refund date. I was advised to email sales operations if I wish to escalate this, which I did 3 days ago, with no response. I have tried calling them; the automated response states to email them! I contacted my bank to see if I could follow it up via a chargeback, however as the holiday was paid via bank transfer the chargeback route doesn’t apply. I am currently outstanding £5,925. I have been unable to rebook an 18th birthday holiday treat for my granddaughter as I have been awaiting my refund. Today I have sent a letter to the sales operations email address outlining my concerns and wishing to escalate this as a matter of urgency. They are not registered with ABTA which I stupidly didn’t realise when I booked; doing a general google search it wrongly states that they are!
Update 18/08: still no response to my emails and letter. I called the main line today and shared my concern again; although the young lady was pleasant and seemed understanding it still doesn’t help me to get my money back this week as agreed. I’ve now been quoted September however no date. Somebody senior really needs to be communicating and actioning!
12 de agosto de 2026
Opinión espontánea
Respuesta de Best At Travel
Dear Helen,
Thank you for your review, and please accept our sincere apologies for the delay in arranging for your refund to be processed.
We fully appreciate your frustration, especially as you have made repeated attempts to contact us. We are very sorry that we have not met the level of service you should reasonably expect from us.
We are currently experiencing a significant backlog within our refund and payments processes, which has been exacerbated by the disruption and additional operational pressures stemming from the crisis in the Middle East. Unfortunately, this has resulted in delays in handling a number of refunds. However, we appreciate that this does not make the delay any less frustrating.
We regret that you have had to contact several departments without receiving a clear response or being contacted as promised and felt it necessary to contact your bank to seek their intervention.
Please be assured that we will contact you as soon as we are in a position to be able to process the refund.
We do appreciate the frustration of a further delay but please be assured that we are committed to issuing your refund as soon as possible.
Thank you for your understanding and continued patience in the meantime.
Yours sincerely,
Best At Travel
Gabie Deeks always helpful and knows…
Gabie Deeks always helpful and knows her stuff superb
10 de agosto de 2026
I was very happy with the level of…
I was very happy with the level of service I received.
Gabbie was very helpful and went above and beyond in helping me sort out my trip, as whilst in the process of booking, I had encountered a few problems, which was extremely stressful.
24 de julio de 2026
Your money is not safe at all
Booked and paid £7000 for a holiday in January, they cancelled in April and they will not pay our money back! No correspondence at all, horrendous company please don’t book with them. Sent 40 emails had two reply’s might get my money back in August now might get it back in September, will not speak to you on the phone as there to busy.
12 de agosto de 2026
Opinión espontánea
Respuesta de Best At Travel
Dear Mr Pethick,
Thank you for your review.
Please accept our sincere apologies for the delay in arranging for your refund to be processed.
We fully appreciate your frustration and are very sorry that we have not met the level of service you should reasonably expect from us.
Unfortunately we are currently experiencing a significant backlog within our refund and payments processes, which has been exacerbated by the disruption and additional operational pressures stemming from the crisis in the Middle East. Unfortunately, this has resulted in delays in handling a number of refunds, including yours. However, we appreciate that this does not make the delay any less frustrating.
Please be assured that we are committed to issuing the refund as soon as possible and there has certainly been no purposeful intention to dismiss or ignore your attempts to contact us.
You have been in communication with our Sales Operations team who have provided an update on our position. They have advised that your refund will be processed w/c 7th September.
Once again we are sorry for any inconvenience this may cause but thank you for your understanding and continued patience in the meantime.
Regards,
Best At Travel
I have been using Best At Travel for…
I have been using Best At Travel for over 20 years and I can honestly the service i have received has always been impeccable. Doreen gives a an exceptional service, getting back to me in a prompt manner. I would not go anywhere else.
11 de agosto de 2026
Excellent Service
Luke Tope was amazing! Very patient with all my continual changes! Highly recommend Best At Travel
11 de agosto de 2026
The staff are extremely helpful and…
The staff are extremely helpful and knowledgeable you feel comfortable with them
3 de agosto de 2026
Respuesta de Best At Travel
Dear Mr Gladding
We're so glad to hear that our team provided helpful, knowledgeable assistance.
Your kind words are truly appreciated.
Kind regards
Sales operations
Gabie always knows exactly what we like…
Gabie always knows exactly what we like and provides an excellent efficient service
10 de agosto de 2026
Respuesta de Best At Travel
Good Morning Sue,
We are so pleased to hear sales agent Gabie Deeks consistently understands your preferences and delivers such excellent and efficient service.
Thank you for sharing your positive experience.
Kind regards
Sales operations
I use Best At Travel every year and…
I use Best At Travel every year and their service is fantastic. Really helpful team with great knowledge of the destinations. Will not hesitate using them for our next booking
10 de agosto de 2026
Respuesta de Best At Travel
Good Afternoon Karl,
We are so pleased to hear that you consistently have a fantastic experience with us year after year.
It's wonderful to know that our team's helpfulness and destination knowledge are appreciated.
We look forward to assisting you with your next booking.
Kind regards
Sales operations
I booked dubai with them for 19th may…
I booked dubai with them for 19th may this year due to the war and travel advice couldn't travel. They have continuous lied about my refund date. I have in writing that it was meant now to be 10th August and still haven't received it and there not responding to me again.
I beg anyone reading this do not book with them they will answer me with the usual response but the fact of the matter is no one should book a holiday and not be able to go and 3 months later still not have there money back. If best at travel carnt refund earlier than 3 months they should not be in business. Friends who booked with emirates were refunded within 14 days. If you are going to ever book just read this and book with emirates or another company who can refund you if anything goes wrong. The fact of the matter is they have the money back from our flights and hotel and its just ridiculous that it would take so long. This is people's hard earned money they keeping and lying and not responding has just caused me and my family stress. Please do not book with just use someone else
19 de mayo de 2026
Opinión espontánea
Respuesta de Best At Travel
Dear Becky,
Thank you for your review.
Please accept our sincere apologies for the delay in arranging for your refund to be processed.
We fully appreciate your frustration and are very sorry that we have not met the level of service you should reasonably expect from us.
Unfortunately we are currently experiencing a significant backlog within our refund and payments processes, which has been exacerbated by the disruption and additional operational pressures stemming from the crisis in the Middle East. Unfortunately, this has resulted in delays in handling a number of refunds, including yours. However, we appreciate that this does not make the delay any less frustrating.
Please be assured that we are committed to issuing the refund as soon as possible. You have been in communication with our Sales Operations team who have provided an update on our position. They have advised that your refund will be processed next week - w/c 17th August.
Once again we are sorry for any inconvenience this may cause but thank you for your understanding and continued patience in the meantime.
Regards,
Best At Travel
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