A fabulous experience. Booked with ease, Neil was brilliant, will definitely ring him again for our next holiday and recommend him. Last minute, great choice, very helpful.
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Consulta las opiniones de los clientes
This is the second time I have used Best at Travel Incredibily good service and help received from Robert Santry when booking my holiday. He was extremely informative - he answered every question I a... Ver más
La empresa ha respondido
Very fast quote. Vishali was determined to be the most competitive quote and she was ! A little bit pushy - ringing at 9.30am Sunday morning to follow up (!) but I did understand that the airfares d... Ver más
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Warren was really knowledgeable and took great care to book hotels which suited our budget and preferences as a family with teenage children. Great value and level of service. Good selection of flight... Ver más
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Información sobre la empresa
- Operador de excursiones
- también en la categoría
- Agencia de viajes
- Agregador de viajes
Sobre Best At Travel
Escrito por la empresa
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WHAT MAKES US BEST AT TRAVEL?
Expertise: With 40 years’ experience, we bring together the world’s most fascinating destinations, finest hotels and imaginative itineraries. With first-hand knowledge of the destinations we sell, travel is our passion.
Service: We’re proud to have a high number of loyal customers who book with us time and time again. 98% of our customers consider our service to be excellent.
Our holidays:
At Best at Travel, we hand-pick every hotel and craft each itinerary with care, ensuring you enjoy the finest experiences from the moment you arrive. Your holidays matter to you, and they matter to us.
Whether you are dreaming of a luxurious beach escape in the Indian Ocean, Caribbean, Asia or Europe, our specialists can design your perfect getaway. We also create tailor made touring holidays worldwide, from wildlife adventures in Africa to cultural and scenic journeys across Asia, South America and beyond.
Value: We constantly negotiate exceptional hotel deals and exclusive discounts for our customers.
Trust: We are a privately owned family company with offices in the heart of London. We are ATOL bonded meaning that your holiday is financially protected.
Sensational Holiday Savings
Escrito por la empresa
- Luxury Holidays, Created By Experts For Less
- From idyllic beach breaks on tropical shores to family fun in the sun, our sensational holiday offers include savings of up to 65% on luxury hotel stays plus free child stays, complimentary upgrades and more on selected holidays. Secure your 2026/ 2027 holiday plans today for the ultimate adventure or an escape to the sun!
- Proud To Be Nominated In The Conde Nast Traveler Readers' Chopce Awards 2026
- We are proud to be nominated in the Condé Nast Traveler Readers' Choice Awards. If you’ve enjoyed travelling with us, we would love your support. As a family run, independent business, your support means the world to us. Visit the Condé Nast website to cast your vote for Best At Travel.
ATOL PROTECTED
Your holiday is in safe hands
Your peace of mind is at the heart of everything we do. Best at Travel is ATOL protected, which means your holiday package is financially safeguarded from the moment you book. Whether you are planning a luxury beach escape or a tailor‑made adventure, you can travel with complete confidence knowing your booking is secure.
Información de contacto
7-9 Whitfield Street, W1T 2AS, London, Reino Unido
- 02038113499
- bestattravel.co.uk
4,8
Excelente
4 mil opiniones
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I booked dubai with them for 19th may…
I booked dubai with them for 19th may this year due to the war and travel advice couldn't travel. They have continuous lied about my refund date. I have in writing that it was meant now to be 10th August and still haven't received it and there not responding to me again.
I beg anyone reading this do not book with them they will answer me with the usual response but the fact of the matter is no one should book a holiday and not be able to go and 3 months later still not have there money back. If best at travel carnt refund earlier than 3 months they should not be in business. Friends who booked with emirates were refunded within 14 days. If you are going to ever book just read this and book with emirates or another company who can refund you if anything goes wrong. The fact of the matter is they have the money back from our flights and hotel and its just ridiculous that it would take so long. This is people's hard earned money they keeping and lying and not responding has just caused me and my family stress. Please do not book with just use someone else
19 de mayo de 2026
Opinión espontánea
Respuesta de Best At Travel
Dear Becky,
Thank you for your review.
Please accept our sincere apologies for the delay in arranging for your refund to be processed.
We fully appreciate your frustration and are very sorry that we have not met the level of service you should reasonably expect from us.
Unfortunately we are currently experiencing a significant backlog within our refund and payments processes, which has been exacerbated by the disruption and additional operational pressures stemming from the crisis in the Middle East. Unfortunately, this has resulted in delays in handling a number of refunds, including yours. However, we appreciate that this does not make the delay any less frustrating.
Please be assured that we are committed to issuing the refund as soon as possible. You have been in communication with our Sales Operations team who have provided an update on our position. They have advised that your refund will be processed next week - w/c 17th August.
Once again we are sorry for any inconvenience this may cause but thank you for your understanding and continued patience in the meantime.
Regards,
Best At Travel
Best At Travel Are The Best!
I’ve been loyal customer to Best at Travel for many years and the Customer Service has always been exceptional. Most recently, I needed to change my holiday dates at very short notice and the team went above and beyond to accommodate my request. Nothing was too much trouble and they made what could have been a stressful situation so much easier. I’m incredibly grateful for all the help and in particular Clare the excellent General Manager who instills such good morals into the business and it certainly shows in all the staff there. I wouldn’t hesitate in recommending Best at Travel to family and friends as they are certainly the best!!!
7 de agosto de 2026
Opinión espontánea
Respuesta de Best At Travel
Good morning Mrs Windsor
We are absolutely delighted to receive such wonderful feedback.
It's incredibly rewarding to hear that our customer service has consistently met your expectations over the years.
We understand that unexpected changes can be stressful, and we are so pleased that our team was able to assist you efficiently with your holiday date change.
We truly value your loyalty and your kind words about our team's dedication.
Thank you for recommending us.
Kind regards
Sales operations
Excellent service from Sunny on all…
Excellent service from Sunny on all aspects of our plans and prompt responses.
8 de agosto de 2026
Respuesta de Best At Travel
Good Morning Mr Galley
We're so happy to hear that sales agent Sunny met your expectations and that you found his responses prompt.
Thank you for your kind words.
Kind regards
Sales operations
Great company and service.
We have been booking our holidays with Best at travel and their holiday expert, Sunny for quite a while. His service and knowledge is second to none. Every detail is considered, resulting in a great holiday every time!
8 de agosto de 2026
Respuesta de Best At Travel
Good Afternoon Sean,
We are so delighted to hear about your continued satisfaction with our services and the expertise from sales agent Sunny.
Our team will be sure to pass on your feedback to him.
Kind regards
Sales operations
Maria was great
Maria was great. She spent some time getting my holiday correct as I kept changing resorts and hotels. I finally decided to book and she got me a good price that I could not find else where.
7 de agosto de 2026
Respuesta de Best At Travel
Good morning Patricia,
We are so pleased to hear that your experience was a positive one and that sales agent Maria was able to assist you in finding the perfect holiday at a great price.
We appreciate your patience and are delighted you found what you were looking for.
Kind regards
Sales operations
Respuesta de Best At Travel
Good Morning Mr Patel,
We're so happy to hear sales agent Billy provided such excellent service.
We truly appreciate your feedback.
Kind regards
Sales operations
WORST AT TRAVEL
Had holiday to Dubai cancelled in April because of the Middle East crisis. Even though I should have received a refund in 14,days, I was told that it would not be possible to do until the week commencing 20 July. I accepted the explanation that they were going to be especially busy because of this. Anyway, that week came and went…no refund made as promised.
I have tried to phone but they tell you to email, which I have done 3 times since. Apart from the automated response, no follow up has happened whatsoever. It is not possible to speak to anyone in the company, even though you can get through to teams selling holidays…and they advise it is not their remit.
I am trying to sort out refunds out with my bank as well as via credit cards that were used. However, given I used a number of different methods, this is proving somewhat stressful and onerous.
I didn’t expect to have any special treatment because of it, but I would have hoped that they would have shown some understanding and empathy after my wife sadly passed away earlier this year. Sadly, the service I have received is simply awful, non-existent in fact.
I have never given a review of anything in my life to date, but even at 58 there’s a first time for some things. I’m sure those who are responsible for this shambles of a company sleep well, but sadly I am not…
7 de agosto de 2026
Opinión espontánea
Respuesta de Best At Travel
Dear Vince,
Thank you for your email, and please accept our sincere apologies for the delay in arranging for your refund to be processed.
We fully appreciate your frustration, especially as you have made repeated attempts to contact us. We are very sorry that we have not met the level of service you should reasonably expect from us.
We are currently experiencing a significant backlog within our refund and payments processes, which has been exacerbated by the disruption and additional operational pressures stemming from the crisis in the Middle East. Unfortunately, this has resulted in delays in handling a number of refunds. However, we appreciate that this does not make the delay any less frustrating.
We regret that you have had to contact several departments without receiving a clear response or being contacted as promised and have had to call your bank for their intervention.
Please be assured that we will contact you as soon as we are in a position to be able to arrange the refund.
We do appreciate that this response may cause further frustration but please be assured that we are committed to issuing your refund as soon as possible.
Thank you for your understanding and continued patience in the meantime.
Yours sincerely,
Best At Travel
Booked Once - Never Looked Back
I’ve had a great experience booking with this company. Warren has always been really helpful, friendly and quick to answer any questions. The holiday I booked through them was brilliant and I’ve already got another one booked for next year. Once I booked with them, I never looked back. I honestly can’t see myself using another travel company. Highly recommend!
29 de julio de 2026
Respuesta de Best At Travel
Good Afternoon Natalia
We are incredibly happy to hear about your wonderful experience with us.
It's fantastic to know sales agent Warren was helpful and responsive.
We truly appreciate your loyalty and look forward to helping you plan many more memorable trips.
Kind regards
Sales operations
Respuesta de Best At Travel
Dear Mr Green
We're so glad we could provide quick quotes, great prices, and excellent service.
We appreciate your feedback.
Kind regards
Sales operations
Respuesta de Best At Travel
Good Morning Elizabeth
Thank you for your wonderful feedback.
Kind regards
Sales operations
Very easy to book and helpful and polite
Very easy to book and helpful and polite
28 de julio de 2026
Respuesta de Best At Travel
Good morning Andrew,
We are so glad to hear that your booking experience was easy and that our team was helpful and polite.
We appreciate your kind words.
Kind regards
Sales operations
very helpful and helped me organise…
very helpful and helped me organise exactly what I was after for the second time, will definitely use again
28 de julio de 2026
Respuesta de Best At Travel
Good morning Gill ,
We are so happy to hear that we could assist you in organizing your plans for the second time.
It's wonderful to know you'll be using our services again.
Kind regards
Sales operations
Impressed by Zobia who was very much…
Impressed by Zobia who was very much helpful and patient as we decided on various options.
4 de agosto de 2026
Respuesta de Best At Travel
Good morning
We're so pleased to hear that our colleague was helpful and patient while assisting you with your options.
Thank you for sharing your positive feedback.
Kind regards
Sales operations
Great Service
I have used Best at Travel for years and their service has always been exceptional. Not only do they generally get the best prices but the staff always go the extra mile. I’ve used Lauren Barnes for a number of bookings and she has always delivered superb holidays and recommendations. She is friendly, reliable and I’d highly recommend her and Best at Travel for all your holiday/travel needs.
3 de agosto de 2026
Respuesta de Best At Travel
Good morning
We are so happy to hear about your consistently exceptional experiences with us over the years.
It's wonderful to know that our team, and specifically the individual you mentioned, has provided superb holidays and recommendations, always going the extra mile.
We truly appreciate your kind words and strong recommendation.
Kind regards
Sales operations
Sunny was Superb!!
Sunny was a great help and even went the extra mile to look for a better priced deal for us……
Which he managed to find.
Great service and a very helpful team.
2 de agosto de 2026
Respuesta de Best At Travel
Hi Helen
We are delighted to hear that our team provided you with such great service and went the extra mile to find you a better-priced deal.
Thank you for sharing your positive experience with us.
Kind regards
Sales operations
Poor
Booked package holiday to Dubai prior to the war. Our holiday was cancelled and advised we would get a refund in 6 weeks. Not convenient but we understood. We were then told it would be 8 weeks, then 12 weeks, then on the date payment was supposed to be processed I again made contact with them and they advised “give them until Friday, if you are not going to receive your refund we will contact you”. We were contacted a week later to say that we will not be receiving our refund for a further 3 weeks. At this point, I raised a dispute with my bank, this appeared to speed things up as I was then contacted to ask for my card details. Surprise surprise, still nothing on the given date, then a further call to say there was an error with my card. All in all, absolutely not acceptable, would never book with them again.
Also, to note, I was contacted initially by Emirates to refund my seat selection 2 days following the cancellation, they advised they had refunded “Best at Travel” instantly. I also received email confirmation of my hotel who had confirmed a full refund, yet it took Best at Travel 15 weeks to refund.
I totally appreciate “unprecedented times”, but the customer service has been appalling. It just proves that you can only truly know how professional a company is when something goes wrong. In this instance waiting over 3 months for a refund through no fault of my own is appalling, I would like to see just how much interest they are receiving withholding customers money.
3 de agosto de 2026
Opinión espontánea
Respuesta de Best At Travel
Dear Sarah,
Thank you for taking the time to share your feedback. We are truly sorry for the frustration and disappointment caused by the delays in processing your refund.
The exceptional volume of cancellations and refund requests we received during this period resulted in significantly longer processing times than we would ever normally expect. While this provides context for the delay, we completely understand that it did not make the experience any less frustrating, particularly after the timescales changed several times. We must also clarify that the Regulations do not provide for interest to accrue automatically in these circumstances, so rest assured we are not sitting on funds for any company financial gain.
We also apologise for the lack of clear communication throughout the process. We appreciate how disappointing it must have been to receive revised refund dates and then experience further delays. This is not the level of service we aim to provide.
We understand why you chose to raise a dispute with your bank, and we're sorry that your confidence in us had reached that point. Your comments regarding both our refund process and our customer service have been taken seriously, and we have since reviewed and strengthened our procedures to better support customers during periods of exceptional demand.
We sincerely regret that your experience has left you feeling unable to book with us again. Thank you for your feedback, and we wish you all the best in your future travels.
Yours sincerely,
Best At Travel
Stirling work again by Vishali.
Stirling work again by Vishali.
Remembering how we travel and no hard sell of unnecessary extras.
Providing quotations for numerous dates, trip lengths and dining options.
Asking the hotel management directly our specific questions.
Confirming immediately once we had decided.
2 de agosto de 2026
Respuesta de Best At Travel
Hi Phillip
We are so pleased to hear about your excellent experience with us.
It's wonderful to know that Vishali provided such thorough and personalized service, ensuring all your travel needs and questions were expertly handled.
We truly appreciate your kind words.
Kind regards
Sales operations
Maria was super helpful & got me…
Maria was super helpful & got me exactly what i asked for, definitely will use again.
1 de agosto de 2026
Respuesta de Best At Travel
Hi Lisa
We're so happy to hear Maria provided excellent service and helped you find exactly what you needed.
We appreciate your kind words.
Kind regards
Sales operations
It was a pleasure dealing with Matthew
It was a pleasure dealing with Matthew, who responded quickly and efficiently and found us the best deal without being pushy .
I would be more than happy to use him to arrange another holiday in the future.
31 de julio de 2026
Respuesta de Best At Travel
Good Afternoon,
We're delighted to hear that our team member provided such a quick and efficient service, securing a great deal for your holiday without any pressure.
We appreciate you sharing your positive experience and look forward to assisting you with future travel plans.
Kind regards
Sales operations
Refunds taking months. Awful customer service
Awful customer service when it comes to refunds. I would strongly recommend avoiding this company, especially in these uncertain times.
We cancelled our Abu Dhabi trip in April following government advice not to travel. As there were 10 of us travelling, we chose a refund rather than rebooking. We were initially told refunds would take 4–6 weeks, which we accepted.
After waiting five weeks, I called for an update and was told my refund would not be processed until the week commencing 17 August—over 3½ months after cancellation. This was completely unacceptable and appeared contrary to package holiday and linked travel regulations who advise refunds should be given in 14 days.
Despite raising concerns about the way they were treating customers, including the pensioner grandparents in our group, Best At Travel refused to process the refund sooner.
My advice to anyone considering booking with Best At Travel is simple: don't.
We ended up initiating a charge back from our credit company, I wish I’d done this sooner. The process was straightforward, and I received my money back months earlier than Best At Travel said I would. However reading some of the reviews. I appreciate this process may not be for everyone, depending on when they are scheduled to get their refund.
To Best At Travel: I suggest you seriously review your refund processes and customer service if you want to retain customers. Looking at recent reviews, your handling of this situation has likely lost you a lot of repeat business including that of three sets of families in my booking. We will be booking future holidays with a company we can trust.
6 de junio de 2026
Opinión espontánea
Respuesta de Best At Travel
Thank you for taking the time to share your feedback. We are genuinely sorry for the frustration and disappointment caused by the delay in receiving your refund.
At the time, we experienced an unprecedented volume of cancellations and refund requests as a result of the Middle East crisis and the uncertainty that this caused which unfortunately led to significantly longer processing times than we would ever normally expect. While this explains the delay, we fully appreciate that it did not meet your expectations or the level of service you should have received.
We understand how stressful this situation was, particularly with a large family booking, and we sincerely apologise for the inconvenience and uncertainty it caused. We also appreciate your comments regarding our communication and refund processes, and feedback such as yours has helped us review and improve the way we support our customers during exceptional circumstances.
We're sorry that your experience has left you with such a negative impression of Best At Travel, and we regret that this has damaged your confidence in using us in the future. We do appreciate your feedback and hope that you may afford us the opportunity of assisting with future travel plans.
Yours sincerely,
Best At Travel
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