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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We've had our bibo water dispenser for 2 years now and I will never drink tap water again. We have our machine serviced every 6 months. Stuart came out yesterday. So friendly, professional and effici... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The BIBO chilled and hot filtered water dispenser has changed our lives. Our mains water was undrinkable. This gadget is very user-friendly. It was fitted beautifully by a BIBO engineer who arrived p... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We love our Bibo. It has made a huge space saving from having a kettle & a water cooler to a single unit doing both. Our visitors & contractors love the Bibo too. Always get great & reliable service f... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Most impressed arrived in good and very pleasant. Soon sorted out the problem and gave useful advice for the next change. I really think you need to update your instructions there is no mention of tur... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de sistemas para agua caliente
  2. también en la categoría
  3. Fuente de agua potable
  4. Proveedor de filtros de agua

Escrito por la empresa

BIBO strives to do good. Driven by a thirst to bring beautiful tasting water into people’s lives in a manner that has minimal environmental impact and supports health and well-being. We care about our planet, our customers and our products. For the morning brew, the post-workout refreshment, that much needed cuppa with a friend; BIBO rests in the heart of our customers homes and workplaces.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

592 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 80% de las opiniones negativas

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4,7

Todas las opiniones

(592)

195 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Fantastic machine…Nova is a huge upgrade over older machine

Fantastic machine…upgraded from older model and worth every penny…Jason the installer was very professional and knowledgeable and done a fantastic job and a real credit to BIBO

12 de mayo de 2026
Opinión espontánea
Logotipo de BIBO Water

Respuesta de BIBO Water

Thank you for your feedback. We're so pleased to hear that you are enjoying your new BIBO Nova, and that Jason provided a great service 😊

Valorada con 5 estrellas sobre 5

Problem with software

Problem with software sorted out although it took time.Sam was very helpful and polite

13 de mayo de 2026
Opinión espontánea
Logotipo de BIBO Water

Respuesta de BIBO Water

Thank you for your feedback. It's great to hear that the software issue with your BIBO has now been resolved 😊

Valorada con 5 estrellas sobre 5

Sam is the epitome of an engineer and…

Sam is the epitome of an engineer and deserves all the credit he receives, I hope he stays with your company for some time and continues to serve the extreme reaches of your company ie. The south west of England.
Thank you Sam!

12 de mayo de 2026
Opinión espontánea
Logotipo de BIBO Water

Respuesta de BIBO Water

Thank you for your feedback. We're so pleased to hear that you have received great service from our lovely engineer, Sam! 😊

Valorada con 5 estrellas sobre 5

Great engineer

Lewis was a very polite and skilled engineer who used his initiative to ensure that the new part would fit the Bibo when the design of the machine had changed slightly.

8 de mayo de 2026
Opinión espontánea
Logotipo de BIBO Water

Respuesta de BIBO Water

Thank you for your feedback. We're really pleased to hear that Lewis has provided great service, and was able to resolve the issue with your BIBO 😊

Valorada con 5 estrellas sobre 5

In one word!: PERFECT 😍

From start to finish the whole process was perfect! Easy to purchase! Quick installation window.
The machine is a huge upgrade on my previous different brand that I have been loyal to for over 10 years!
Sam the installer was a true gentleman and super professional! Cannot recommend enough!

13 de mayo de 2026
Opinión espontánea
Logotipo de BIBO Water

Respuesta de BIBO Water

Thank you for your feedback. We're so pleased to hear that you are enjoying your new BIBO Nova, and that our engineer, Sam, provided a professional service! 😊

Valorada con 1 estrellas sobre 5

Awful machine

Like other people I have had an awful experience with the new Biba Nova machine. My classic gave me 5 years trouble free. Within 5 days of getting the new one it is leaking like crazy flooding my kitchen.
Trying to get a service call and they cannot even give me a date. This machine is not fit for purpose don't get one until they sort out the issues.
I am so unhappy I may cancel my contract and go elsewhere. As a disabled person I struggle to lift a kettle so the machine is an essential. Bibo you need to step up big time

6 de mayo de 2026
Opinión espontánea
Logotipo de BIBO Water

Respuesta de BIBO Water

Thank you for your feedback. I'm really sorry to hear that you have been experiencing an issue with your recently installed rental machine, and that, due to the weekend and Bank Holiday, we were unable to confirm a repair visit appointment date with you until today. The appointment has been scheduled within our 5 working day lead time. Had there of been a sooner appointment available, I can assure you that we would have attended earlier. I can only apologise that you have been temporarily left without the use of a machine in the meantime. I understand that this has caused frustration, and that the appropriate refunds have been issued due to this.
Please do reach out to us if there is anything further that we can assist you with.

Valorada con 5 estrellas sobre 5

Steve was excellent…

Steve was excellent in finding the fault which was a water feed that had become disconnected. Re calibrated some of my settings to save energy and wear on the machine. Outstanding as ever. If only some of our larger corporations understood the value of customer service.

27 de abril de 2026
Opinión espontánea
Logotipo de BIBO Water

Respuesta de BIBO Water

Thank you for your feedback and your very kind comments! 😊

Valorada con 5 estrellas sobre 5

We have seen the same engineer a few…

We have seen the same engineer a few times now and he is always very polite and professional.

23 de abril de 2026
Opinión espontánea
Logotipo de BIBO Water

Respuesta de BIBO Water

Thank you for your feedback. We're so pleased to hear that our engineer has provided great service 😊

Valorada con 5 estrellas sobre 5

Fantastic service from the team at BIBO…

Fantastic service from the team at BIBO and we absolutely love our BIBO Nova. Thank you

28 de abril de 2026
Opinión espontánea
Logotipo de BIBO Water

Respuesta de BIBO Water

Thank you for your feedback. It's great to hear that you have always received fantastic service from the team, and are enjoying your new Nova 😊

Valorada con 5 estrellas sobre 5

Bibo Engineer Visit

My Bibo classic needed a re-commissioning service. Mel the attending engineer made light work of stripping, replacing and re-commissioning. Had all the parts needed, fantastic knowledge of our Bibo Classic. A pleasure to have her. Five stars not enough. Thanks again. When needed we will ask for this top service again.

16 de abril de 2026
Opinión espontánea
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Respuesta de BIBO Water

Thank you for your feedback. We're so pleased to hear that you received such great service from Mel 😊

Valorada con 5 estrellas sobre 5

The engineer was fantastic and thinking out of the box

The engineer was fantastic, he came in with lots of experience, positive to-do attitude and worked with us to find the best solution for a tricky office installation. Gave u a lot of tips too and did the job quickly, efficiently and quietly, leaving everything neat and clean.

17 de abril de 2026
Opinión espontánea
Logotipo de BIBO Water

Respuesta de BIBO Water

Thank you for your review. We're so pleased to hear that you have been happy with the service provided by the attending engineer 😊

Valorada con 5 estrellas sobre 5

We’ve had a BIBO now for 3 years and…

We’ve had a BIBO now for 3 years and can honestly say this was money well spent. Recently we had our kitchen refitted and temporarily had to revert back to a kettle, this highlighted how much we love our BIBO, tea didn’t taste the same from a kettle, we missed the chilled nice tasting water. We ended up doing a temporary water pipe fix so that we could still use the BIBO until kitchen was complete and BIBO installed in the right place. The people at BIBO are very knowledgable and helpful, easy to contact, it’s a treat to deal with such a Company - I thoroughly recommend.

31 de marzo de 2026
Opinión espontánea
Logotipo de BIBO Water

Respuesta de BIBO Water

Thank you for your feedback. We're so pleased to hear that you have been enjoying your BIBO for 3 years now, and continue to experience great service from the team 😊

Valorada con 5 estrellas sobre 5

The engineer knew exactly what was…

The engineer knew exactly what was wrong with my machine and repaired it on site. He was very professional and friendly.
This company is very professional and I am happy with their service

20 de abril de 2026
Opinión espontánea
Logotipo de BIBO Water

Respuesta de BIBO Water

Thank you for your feedback. It's great to hear that you have recently received great service from our engineer and the team 😊

Valorada con 5 estrellas sobre 5

Excellent product and service

I have a upgraded to the new Nova machine. It did have a teething issue, however, I was visited this morning by an engineer. Sam was excellent. Knowledgeable, considerate and clearly passionate about the brand. I have been with Bibo for a few years and I cannot fault their commitment to customer service.

22 de abril de 2026
Opinión espontánea
Logotipo de BIBO Water

Respuesta de BIBO Water

Thank you for your feedback and for your patience whilst the issue with your new machine was resolved. It's great to hear that our engineer was able to resolve this issue, and provide great service 😊

Valorada con 5 estrellas sobre 5

The soda maker arrived as promised

The soda maker arrived as promised, the next day. The carbonated water is so lovely and fizzy, more so than in the bottled or canned stuff. Great for drinks!

21 de abril de 2026
Opinión espontánea
Logotipo de BIBO Water

Respuesta de BIBO Water

Thank you for your great feedback. We hope you enjoy your BIBO Fizz! 😊

Valorada con 5 estrellas sobre 5

We have had a bibo now for nearly 8…

We have had a bibo now for nearly 8 years . All I can say is it’s fantastic we would
Never do without it . Our first machine has only just recently been changed for a newer model that was after a few problems it developed
Because of age . Bibo were fantastic and arranged an engineer quickly and swiftly on those occasions to maintain the old
Machine .
I decided to upgrade to a newer machine which when installed the engineer seen a small
Problem on the screen which wasn’t even noticable. Again they quickly ordered a new part and came out and fitted it . I would
Give this company 10/10 for price and customer service . Can’t fault them .

22 de abril de 2026
Opinión espontánea
Logotipo de BIBO Water

Respuesta de BIBO Water

Thank you for your very kind feedback. We're so pleased that you have been enjoying your BIBO for many years now, and have chosen to upgrade to the Nova! It's great to hear that you have received top service levels from our team 😊

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