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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

this is a total scam! I ordered these thinking they were from an australian website and received a chinese tracking number. I would not have ordered these if I knew they were from china as I paid... Ver más

Valorada con 2 estrellas sobre 5

Fast delivery to UK. Pieces are very pretty. HOWEVER!! The material is described as hypoallergenic and gold plated. But in the fine print it lists unrealistic reasons for why the product will rub off... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amazing quality product and service!! Purchased the Slinky Chain and love it, perfect on its own or layered. A beautiful final touch to literally any outfit. There was slight delay, due to the Covid... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I received my chunky ring, bracelet and letter chain in the post this week. They are all beautiful. I would recommend going up two sizes in the rings for the perfect fit!! The price is fantastic to... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Joyería
  2. Tienda de accesorios de moda

Escrito por la empresa

Biella Vintage is an Australian owned jewellery brand that is inspired by the chic European summer lifestyle and a love of all things golden and vintage.


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

112 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

I love the pieces I received from…

I love the pieces I received from Biella Vintage. Their necklaces are comfortable and elegant and the earrings I ordered are gorgeous (and I received many compliments on my first day of wearing them!). Customer service was excellent — my package took a few weeks to arrive because I am in Canada and the Biella team was quick, kind, and helpful in their responses! Definitely purchasing from this company again :) would also love to know if they have any efforts in sustainability and using less plastic in their packaging! <3

1 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

First exceptional quality

First of all, their rings are beautiful. Truly beautiful. But their customer service is even better. First rate. Out of this world. Will buy more from them in the future. Proud to wear their rings.

30 de marzo de 2022
Opinión espontánea
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Respuesta de Biellavintage

Hi Karen,

Thank you so much for your feedback, we really appreciate it!
We always try our best to do a job well and your kind words make it all worthwhile.
I hope you don't mind that I passed your feedback on to my team.

Kind Regards,
Biella Vintage Team

Valorada con 5 estrellas sobre 5

Just fab

Quick delivery, great products and I simply love wearing my new earrings!

14 de marzo de 2022
Opinión espontánea
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Respuesta de Biellavintage

Hi Ryn,

We're thrilled to know that you love our earrings, we saw your photo and it certainly looks great on you!

Valorada con 5 estrellas sobre 5

Best quality of Jewelry you can find

I love Gold jewelry and I tried all different stores, but I never found something as Biella vintage quality of jewelry. The color of their products are amazing, doesn't change or fade. I really love their products and will go back and buy more things for sure.

5 de marzo de 2022
Opinión espontánea
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Respuesta de Biellavintage

Hi Shadan,

Thank you so much for sharing your honest and kind words on our page, we're very happy to know that you love and satisfied with our products. We'll definitely make sure to continue provide high quality products and services.

Kind Regards,
Biella Vintage Team

Valorada con 5 estrellas sobre 5

Stunning designs, good quality and good customer service

Bought many rings from Biella, even though some items took awhile to come due to custom clearance difficulties, their customer service team was helpful and did follow up to make sure I receive my item in the end. Absolutely love all their designs, will continue to buy their items!

25 de febrero de 2022
Opinión espontánea
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Respuesta de Biellavintage

Hi Winnie,

Thank you for your continues support on our brand, we value your loyalty and feedback. I’m so glad to hear that our staff were able to make your experience with us a memorable one.

Kind Regards,
Biella Vintage Team

Valorada con 5 estrellas sobre 5

Great Customer Service

My bracelet got "stuck" in delivery at the Hermes Gateway on entering the UK. I contacted Biellavintage and they were super helpful in assisting me to track down my delivery and were very reassuring - they also offered a full refund. My bracelet eventually turned up and I love it. Really happy with the service over all.

8 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

good experience every time!…

Bought from Biella Vintage a few times now, some pieces especially simple hoop earrings are beyond amazing for the quality and price. I get compliments all the time on my pieces from here. If there ever was an issue, the customer service is friendly, efficient and always happy to help, I’ll buy again easily.

24 de enero de 2022
Opinión espontánea
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Respuesta de Biellavintage

Hi Amy,

We truly appreciate your time and effort to leave us a wonderful review. We work hard to meet expectations like yours and we’re happy to hear that we hit the mark for you!

Kind Regards,
Biella Vintage Team

Valorada con 5 estrellas sobre 5

Beautiful! Exquisite! and Super Worth the Money!!

I just received my accessories from Biella vintage and it made my day so special! I am so happy I chose Biella after going thru different sites because all items I received are exquisite pieces. I looked at many websites, but no one came close. They are perfect, well made, and super worth the money and I couldn't be happier! I will make sure to recommend Biella Vintage to all my friends

24 de enero de 2022
Opinión espontánea
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Respuesta de Biellavintage

Hi Kams,

We truly appreciate your time and effort to leave us a wonderful review. We work hard to meet expectations like yours and we’re happy to hear that we hit the mark for you!

Kind Regards,
Biella Vintage Team

Valorada con 5 estrellas sobre 5

Great cost x benefit

Great cost x benefit. The prices are reasonable and the pieces are beautiful. I recently purchased the diamond bracelet and the large curved ring and both are exactly what I wanted - nice gold colour, classic and pretty, been wearing them everyday!

17 de enero de 2022
Opinión espontánea
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Respuesta de Biellavintage

Hi Laura,

We truly appreciate your time and effort to leave us a wonderful review. We work hard to meet expectations like yours and we’re happy to hear that we hit the mark for you!

Kind Regards,
Biella Vintage Team

Valorada con 5 estrellas sobre 5

I loved my ring

I haven't had any problems with the quality of my ring. Great customer service.

17 de enero de 2022
Opinión espontánea
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Respuesta de Biellavintage

Hi Irina,

We truly appreciate your time and effort to leave us a wonderful review. We work hard to meet expectations like yours and we’re happy to hear that we hit the mark for you!

Kind Regards,
Biella Vintage Team

Valorada con 4 estrellas sobre 5

Beuatiful earrings that feel like statement pieces

Beuatiful earrings, not too heavy and not light weighted for it to feel cheap. They are strong, don’t fall out. It took amost a month to arrive, but customer service was vert sweet and helpful.

15 de enero de 2022
Opinión espontánea
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Respuesta de Biellavintage

Hello Fleur!

We truly appreciate your time and effort to leave us a wonderful review. We work hard to meet expectations like yours and we’re happy to hear that we hit the mark for you despite the delay in your order due to holiday rush and COVID restrictions.

Kind Regards,
Biella Vintage Team

Valorada con 5 estrellas sobre 5

Wonderful waterproof jewelry!

I actually came across Biella Vintage rather randomly, I think via Instagram. I was looking for a gold bangle that is waterproof and engravable. I found their simple, but beautiful gold bangle and thought it was wonderful! I wear it non-stop, even to shower and get compliments daily! I just ordered another waterproof ring and can't wait to wear it. I find the prices very fair for the quality you get. I already recommended the shop to friends and would do it again.
A big plus is the very fast, kind and helpful customer service. Keep up the great work! xx

14 de enero de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid at all cost!!

Avoid at all cost!!! If you are looking for a sign, here it is!!

Very poor quality for the price you pay. I had a terrible experience with them, sent me one item short and the other item was broken out of the four items. I may as well burn the $200 AUD. They attempted to ship again to me via some dubious courier, said they attempted to deliver but never arrived with me being home the whole time?? This "missed" delivery happened several times. Have been extremely patient, i asked for a refund but they still forced me to tee up a time with the courier- this should not have happened in the first place!!! At least use a reliable courier where i don't need to call an international number!! Absolute rubbish of a company!!

Update:
Thanks biella vintage for trying to remove my review - it's now verified instead :) looks like all your bad reviews have been verified when you tried to remove them instead of rectifying the issue with your customers!

19 de diciembre de 2021
Valorada con 5 estrellas sobre 5

*****5 STAR REVIEW*****

I received my chunky ring, bracelet and letter chain in the post this week. They are all beautiful. I would recommend going up two sizes in the rings for the perfect fit!!
The price is fantastic too, well worth buying from Biellavintage.
Please note it does take 4-6 weeks to receive your jewellery. Standards regarding this are set. Customer Service were amazing - shout out to Camille, who was SO helpful.
I look forward to buying from Biellavintage again soon!!

20 de octubre de 2021
Opinión espontánea
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Respuesta de Biellavintage

Hi Charlene!

We truly appreciate your time and effort to leave us a wonderful review. We work hard to meet expectations like yours and we’re happy to hear that we hit the mark for you!

Kind Regards,
Biella Vintage Team

Valorada con 1 estrellas sobre 5

I'm very disapointed in this brand

I'm very disapointed in this brand. The pictures are very misleading. As other users already mention is the quality poor and I now have worn the ring I ordered only1 day and you can already see a silver color coming through....For this price that's really NOT ok. Also is the color very jellow and shiny so it's looks kinda sheap..
Better not spend your money....sincerely a very dissapointed costumer.

19 de octubre de 2021
Valorada con 5 estrellas sobre 5

The overall service was seamless

The overall service was seamless. I was nervous buying online, but the fast response from customer service and the up to date parcel tracking put my mind at ease. My purchase was every bit as lovely as it looked online. Very impressed and we definitely be back to purchase more pieces.

30 de septiembre de 2021
Opinión espontánea
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Respuesta de Biellavintage

Hi Hannah!

We truly appreciate your time and effort to leave us a wonderful review. We work hard to meet expectations like yours and we’re happy to hear that we hit the mark for you!

Kind Regards,
Biella Vintage Team

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