Big Car World Opiniones 

I should never have gone near Big Car World in Leicester. I chose a Kia Sportage on line and booked a visit to view the car 4 days later on 18 July. I was quite happy to wait longer but they accepted the date and time. On arrival the car was not available at the St Margaret's Way site as advertised. It was being serviced at Braunstone. It later transpired that the service consisted of engine oil and filter change. A 30-minute job.
The car finally arrived 90 minutes late. It was very dirty but I was assured it would be fully valeted before delivery. I took a test drive and the car seemed to be fine. Paid a deposit and bought an expensive 12-month warranty. It was agreed that the car would be ready on 23 July. I emphasised that it was a 90-minute round trip from my home to Big Car World.
On the 23 July again, the car was not ready. “It’s being valeted”. Was the excuse. After about 40 minutes my wife went for a walk around the site and found our salesman washing the car. After another 20 minutes the car was “ready”. There had been no attempt to clean the interior other than the passenger seat which was soaking wet where an unsuccessful attempt was made to remove a mark. There was mud on the carpet and old air fresheners strewn all over the car.
We eventually drove home but I was not entirely happy. I took the car to my local garage and asked them to check the car. They found an oil leak on the gearbox, a torn rubber boot on the suspension and a really dirty cabin filter. Big Car World agreed to fix this if I took the car to their Braunstone garage. This was arranged. Another 90 minutes return journey. Two faults were fixed but there were 2 different sizes to the gearbox seal. They measured the seal but could not replace it immediately. Why di8d they not order both seals, fit one and return the other.
On 27 August the car was finally fixed

Very helpful staff, had a small issue with the car I brought and was sorted on the day while I waited.. happy with the service. Thank you.

Helpful at both branches. Happy with the price and the quality. Appreciate taking the time to listen and help a single female shopping alone. Would recommend looking here for a car to others. Also advised on where to get chargers at best price. Thanks to Owen, Ray, Clayton .

Owain is a great sales person who helped us during the sale of our new car. Appreciate all the help and assistance he has giving us during this time.

Really responsive company and sorted me a car really really quickly.

The experience i had from start finish was so easy and the guys were very helpful

Bought a car here, Zain was brilliant to deal with. The buying process was straight forward and quick. 100% recommend

Rai was very helpful and the car was well priced

When I emailed regarding the vehicle I was interested in Owain emailed back really enthusiastically which made me pick going to them first over a cheaper car I had seen elsewhere. Upon arrival I was seen straight away and taken to view the car. Owain then let me test drive the car and directed me around the area as I am not from Leicester. When I came to collect the car two days later it was all ready for me and another gentleman helped with all the paperwork. I love my new car and felt the whole process was smooth from start to finish. Thank you so much!

Avoid this garage!! Bought a car from BGW Braunstone in April. On purchasing the car it hadn’t got a parcel shelf but we were assured that they would get one for when we collected it. Collected it and guess what, it hadn’t turned up, surprise, surprise.

After me making several phone calls to them, about 4/5 weeks later we received a parcel shelf which didn’t fit the car. I found a code for a parcel shelf which would fit the car and emailed them with details and they were supposedly going to order me one. Now August and still not received.

On no occasion has the garage made contact with me, I have always had to chase them. They say they will call you back but never do! I don’t believe for a minute that this has ever been ordered.

Even after sending several letters to the Sales Manager with advice from Citizens Advice, I have been totally ignored.

After sales service is absolutely shocking and has made the whole experience a huge disappointment!!

I would never buy a car from them again or recommend them to anyone !!

Avoid this garage at all costs!!

We were advised a time and date that would suit us to collect the car. On arrival the car was filthy, and didn’t have enough charge to get us home. We would have expected it to be clean and fully charged when buying a new car.
We then had to go away while they charged it further and cleaned it.
When we arrived back it was being cleaned and charge was better although still not great.
When it came to taxing, the car hadn’t been SORN whilst on the forecourt and was still under the previous owners name, which was disabled. We then had to faff around going to the post office to get it taxed which don’t accept card.
Was just stressful as we had a young child with us and no one apologised at the car vendors
However, Owen was helpful and understanding of this stressful time. Wish him good luck at uni.

Felt very welcomed, owain was very helpful and knowledgeable, would definitely recommend

Although there was miscommunication with zuto the staff were ever so helpful and accommodating and got the car ready to go within the hour. Owen guided me through the process and ever so thankful. 😊

Owain was great, accountable and diligent. Made the process simple once we were dealing with him. The car is wonderful and we’re very happy.

Owain was helpful when we first went into look at cars, no pressure, given time to look at numerous cars. Went away came back to test drive two, both cars we ready and test drive easy. Came to collect car dealt with Regan who processed the paperwork in a friendly way. Car hadn’t been valeted so Regan sent it to be valeted straight away without issue and apologised. Had to ask for things that had been promised, (petrol, battery in the second key fob that wasn’t working) Nice car, battery flat next day!

Regam salesman at big car world was very helpful when I was purchasing a Fiat 500 nothing seemed to be too much trouble arranging insurance we worked a deal where he also arranged to have brand new tires fitted to the vehicle before i drove the car a way.. much appreciated..

lovely experience with these guys, bought my new car from them easy process really happy, regan was really helpful with me. thankyou

It was a pleasure dealing with Ray. He was courteous, never pushy and genuinely pleasant to talk to. Highly recommend!

Very professional service , quick and thorough

Staff were really helpful . All of them kept in touch through out the sales made us feel welcome and very friendly. Would recommend