Big Daddy Watches Opiniones 

80
•
TrustScore: 2.5 sobre 5

2,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Hi, I wanted to come here and let everyone know about my experience. 1) I ordered the wrong model by mistake; the issue was solved under 10minutes (by quick messages on whats app). 2) The... Ver más

Valorada con 1 estrellas sobre 5

Absolute disgrace of a business. Ordered a black Nixon 51-30 for a xmas present in December, instead received a gold Nixon Sentry Chrono Gold! $100 price difference on their website. Emailed... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Very disappointing with your service. When I messaged you guys to ask about the product I got prompt reply but now after wasting my money yet not receiving the order,I’ve been trying to contact you pe... Ver más

Valorada con 5 estrellas sobre 5

I have just bought my 4th watch from this company. They are excellent to deal with and offer a totally professional service. Their products are wonderful! Each one has arrived in New Zealand in 5-6 da... Ver más

Información sobre la empresa

  1. Relojería

Escrito por la empresa

Big Daddy Watches is a trusted retailer of authentic designer timepieces, proudly serving customers across New Zealand and Australia. Our mission is simple: to bring luxury and style within reach by offering genuine watches from leading international brands at competitive prices. With fast shipping, reliable service, and a strong commitment to customer satisfaction, we make buying a premium watch easy and secure. Every piece we sell is 100% authentic, sourced from authorized distributors, and backed by our dedicated support team. Whether you’re searching for a bold statement piece or a refined classic, Big Daddy Watches is here to help you find the perfect timepiece.


Información de contacto

2,5

Malo

TrustScore: 2.5 sobre 5

80 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,5

Todas las opiniones

(80)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Love the watches and Customer Service is beyond my expectation

I bought 3 watches from them and 2 of them were perfect and beautiful. The 3rd watch was defective. I raised this conceen as soon as I received the watches and they have attended my concern in no time. Customer service was really respectful, polite, and very helpful. I had my replacement of the watch as expected and yes, it did not disappoint me.

The quality of watches are perfect, It is worth the price. Customer service is great! Can't wait to place my next order.

20 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

I’ve bought 3 watches from these guys

Edit: #9568BDW - there’s an email chain for you to entertain yourself with your customer service team, oh and photos showing the fault as proof. Not sure what you can do here versus what your colleague Eric outlined stating basically that your warranty doesn’t cover anything for an item I’ve only had for 27 days SMH, and then ghosted me. Nice.

I’ve bought 3 watches from these guys. First 2, no issues watches were fine and good order. However, 3rd watch purchased, 27days since receiving, I noticed a loose ‘A’ moving around between the glass. I notified them, and they have replied to one email and no more after that. I never thought I’d have any issues with them due to the quick turn around with delivery. But issues, ohhhh mate! Another level of s**t money pinching thieves not wanting to deal with issues.

28 de febrero de 2023
Opinión espontánea
Logotipo de Big Daddy Watches

Respuesta de Big Daddy Watches

Hi Zee, I am very sorry to hear you had a negative experience. I definitely want to fix this for you and help you. If you can please edit your review with your order number so we can reach out to you asap or send us an email again please. I look forward to hearing from you and resolving this issue for you.

Regards,
Salma

Valorada con 5 estrellas sobre 5

Love my new watch.

There are a wide range of reasonably priced watches. I love the watch I've purchased and it arrived before the date I expected it.

5 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service.

The tracking link was not working for some reason, they kept updating me with the package and ended up receiving it very quickly. Love the quality of the watch, and I will come back to order again for sure.

1 de febrero de 2023
Valorada con 5 estrellas sobre 5

I made a recent purchased a Nixon watch…

I made a recent purchased a Nixon watch with big daddy, and the whole experience was great. Customer experience was over the top, very polite and answered on time. I was facing a small issue with the crown of the Nixon watch I bought but Eric showed me how to exactly deal with it. It my fault as I was doing it the wrong way.. But everything else was great. Package arrived on time and in perfect condition. I will be a returning customer 100%.

31 de diciembre de 2022
Valorada con 1 estrellas sobre 5

Worse customer services

Order no 8647BDW

I order 2 washes and they send me one wrong watch

I try to contact them but no reply very bad customer service
Still waiting for reply
I will not recommend to other's
I can upload proof you sent ladies watch
Instead of men watch
Big scam company careful before buy

4 de diciembre de 2022
Opinión espontánea
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Respuesta de Big Daddy Watches

Hi Amarjit,

Your review is misleading to others. You ordered a Daniel Wellington watch and a watch mystery box. Just because you were not happy with the watch you received from our mystery box, does not mean we sent you the wrong watch. We understand your frustration, however stating you received a wrong watch is not acceptable. The watch you received is a unisex watch, we did not send the wrong watch.

*UPDATE*
It's called a mystery box for a reason Amarjit :) Also, I can 100% confirm that the watch we sent you is a unisex watch.

Thank you.

Valorada con 5 estrellas sobre 5

Amazing service from Eric

Amazing service from Eric! He made sure the watch I ordered arrived safely and on time. Their follow-up is great, the watch itself is beautiful, good prices and good customer service. Nothing more to ask for.

21 de noviembre de 2022
Valorada con 5 estrellas sobre 5

100/100

Hi, I wanted to come here and let everyone know about my experience.

1) I ordered the wrong model by mistake; the issue was solved under 10minutes (by quick messages on whats app).

2) The order was shipped next day, and arrived within 3 days.

3) The watch is INSANELY BEAUTIFUL, just like how I expected, and even better.

Great support from Eric, exceptional delivery service and on top of all, great products.

100/100

4 de noviembre de 2022
Valorada con 1 estrellas sobre 5

Received my order and the watch is a…

GOT REPORT BACK AND WATCH IS A FAKE. THEY ARE NOT REPLYING TO MY EMAILS...NO SURPRISES REALLY. YOU HAVE 2 DAYS TO RECTIFY AND THEN IM GOING TO FAIR GO

The emails are from Shona.
Try looking again and reply to them.

Received my order and the watch is a fake!!. I've emailed twice with no reply. The address listed for NZ isn't even a store it's a Real Estate?? Wonder what else is fake?

18 de noviembre de 2022
Opinión espontánea
Logotipo de Big Daddy Watches

Respuesta de Big Daddy Watches

Hi Twiggy, we can't find your order or emails on our system. You writing a review without ordering from us extremely hurts our business and misrepresents us. We're always replying to our customers, as this is extremely crucial for our business. Our customers are always our priority, therefore, you informing us that we did not reply after emailing twice is incorrect. Please do send us an email at bigteam@bigdaddywatches.com so we can assist you better.

We are an 'online' e-commerce business and not a shop. This is the address where customers can pick-up their watches once they placed an order with us.

Regarding authenticity, please be advised that all watches on our website are brand-new and 100% authentic. If you are concerned about authenticity, we recommend taking the timepieces to any jeweller of your choice to assess them for you.

Thank you

Valorada con 5 estrellas sobre 5

The website is really nice

The website is really nice, I found is easy to found a lot of watches I liked. They got my favorite watch for my big wrist. Service is fast. Most companies take a while to reply to me but with big daddy I always receive an immediate response.

2 de noviembre de 2022
Valorada con 1 estrellas sobre 5

I have recently purchased a watch from…

I have recently purchased a watch from bigdaddywatches. It was an expensive watch and when it came it was dusty, with scratches and there was a ding on the dial of the watch. We asked for the replacement but they didn’t responded. We messaged them and called them several times but still no response. Very irresponsible. I am very disappointed and won’t never ever purchase from them.

3 de octubre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst quality ever- DONT BUY

Worst quality ever. Don’t buy. Their customer service sucks. Sent me a faulty watch and didn’t replace it. Haven’t responded yet. Don’t buy from these suckers. They don’t even sell genuine watches. Seems like first copy.

15 de julio de 2022
Opinión espontánea
Logotipo de Big Daddy Watches

Respuesta de Big Daddy Watches

Hi Vishal, I’m sorry to hear you had an unpleasant experience with your purchase. We do our absolute best to reply to all our emails and WhatsApp messages on time. I can see that we sent you an email on the 7th September, asking you to return the watch back to us and we'll fix it for you. You did not respond back to us, therefore we are slightly confused regarding your review.

Please be advised that all watches on our website are brand-new and 100% authentic. If you are concerned about authenticity, we recommend taking the timepieces to any Jeweler of your choice to assess them for you.

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Thank you for taking the time to leave us a feedback.


Valorada con 1 estrellas sobre 5

I received the watch with a missing…

I received the watch with a missing screw. I wanted to return the watch and go for a different model as I didn't like that model anymore. Because I was afraid screws will loosen and fall apart again. Their customer care asks me to go to the nearest repair shop and fix it they will pay for the repair. Why would I repair a brand new watch just brought ???? Also, they said it will cost me more to send it to Dubai and get it repaired. Why on the earth do they charge me again for returning the faulty product?? Moreover, It's been 3 months since they haven't responded to me. They don't deserve a one star!! Frustrated and angry!

7 de septiembre de 2022
Opinión espontánea
Logotipo de Big Daddy Watches

Respuesta de Big Daddy Watches

Hi Dumitha, I am very sorry to hear this. I understand the disappointment. We emailed you on the 3rd of June to return the watch back to us and we will send you a brand new replacement; however we never received a response back from you.

Valorada con 1 estrellas sobre 5

Fake addy and fake products

Alright so for those wondering if these guys are actually legit they’re not. Drove out to see if the place exists and it doesn’t in Auckland. If you have received an item from these guys it’s most likely fake check the reviews before this one and the fake bot reviews they gave themselves it’s most likely fake.check the weight for the watches it should come up above 10.16oz if it falls short by at least 4-5 congrats you have a knockoff, things like pins should not be falling off Nixon are known for high quality. Should be ashamed to call yourselves a nz company especially “number1” on ur IG joke of the year
Most unrealistic discount I’ve seen for a while and the original price at the moment for a 51-30 chrono on their page is 999 😂 mate they’re retailing full price 800 everywhere else.

Don’t buy from these bozos

13 de agosto de 2022
Opinión espontánea
Logotipo de Big Daddy Watches

Respuesta de Big Daddy Watches

Hi there, I am very sorry to hear this. We are surprised by your review as we cannot find your details on our system. You writing a review without ordering from us extremely hurts our business and misrepresents us.

We are an 'online' e-commerce business and not a shop. Therefore, the Auckland location that you drove to is our pick-up only location, where customers can pick-up their watches once they placed an order with us.

Regarding the Nixon watch, our Nixon 51-30 Chrono is our top best-seller and we never had any issues with them, nor did our customers complain. Please be advised that all watches on our website are brand-new and 100% authentic. If you are concerned about authenticity, we recommend taking the timepieces to any Jeweller of your choice to assess them for you.

Have a nice day.

Valorada con 1 estrellas sobre 5

I received the watch and there was two…

I received the watch and there was two pins already missing in the watch, and as time went on the watch slowly just fell apart.! It seemed like it was just made of cheap stuff.! Looks good, but it didn’t seem like it was made any good.! Don’t need a reply from you’s or how you can try fix things, I learn from my mistakes and I will never buy from you’s again.!

12 de agosto de 2022
Opinión espontánea
Logotipo de Big Daddy Watches

Respuesta de Big Daddy Watches

Hi Tahora, I am very sorry to hear this. We cannot find your details in our system. Can you please email us at bigteam@bigdaddywatches.com so we can fix this issue for you?
Please allow us to make it up to you, this is definitely not the experience we want for our customers.
Thank you, Tahora. Hear back from you soon.

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