Bike Hero Opiniones 

564
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great service, they picked the bike up and dropped it off at days convenient to me. They notify you of any works/new parts required or recommended and share an invoice allowing you to accept or declin... Ver más

Valorada con 5 estrellas sobre 5

Super convenient having two bikes collected and a call back same day about repairs. Appreciated the honesty about the challenges and cost of repairing one of them and that I wasn’t charged anything fo... Ver más

Valorada con 5 estrellas sobre 5

Excellent provider. My bike was collected, serviced and returned in just over a week and a half as parts were needed. Very happy with everything having used my bike several times recently. The collect... Ver más

Valorada con 5 estrellas sobre 5

The team did a very nice job with my bike and collection and delivery went well. I'll be using them again for my other bike ;)

Información sobre la empresa

  1. Tienda de reparación de bicicletas

Escrito por la empresa

Welcome to Bike Hero, your local team of bicycle mechanics ready to repair and service your bike so you can keep pedalling. We collect and deliver at your convenience.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

564 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(564)

144 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Quick checkover

I popped by with my son's bike as the chain was slipping.
The guy checked it over tightened up the wheel, bit of tweaking, oil, rode it about to check & bingo! He didn't even charge me.
These guys are absolute legends. If only more companies put their customers 1st. 👏 🙌
Thank you, won't use anyone else now!

17 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professional

Professional, detailed service. And they delivered the bike back to my doorstep.

10 de junio de 2026
Valorada con 4 estrellas sobre 5

A good service very helpful and they…

A good service very helpful and they sorted out my bike many thanks 😊

10 de junio de 2026
Logotipo de Bike Hero

Respuesta de Bike Hero

Hi Julie - thank you for your review, really appreciated. Hopefully we can give you a 5-star experience next time!

Many thanks
Tim

Valorada con 5 estrellas sobre 5

Great service

Great service. Loved the fact that the bike was picked up and delivered back. Clear communication throughout and the bike came back as good as new.

10 de junio de 2026
Valorada con 4 estrellas sobre 5

Very good experience with only mild…

Very good experience with only mild gripes. Paid a lot more than expected, but my bike was over 5 years old and never been serviced and needed a lot of work. I think they charge for refitting tires which is quite poor.
Also offered me 20% off my first service after i had already booked and paid for the service, so that was pointless

Pick up and collection was great.

The little complaint is that the handlebars were not in line with the wheel on return, but i can do that no issue, and the brake handles were a little low needed twisting back. Otherwise my bike feels lovely and new again.

7 de junio de 2026
Opinión espontánea
Logotipo de Bike Hero

Respuesta de Bike Hero

Hi Bubb, thanks for your feedback - is always appreciated and glad you are happy with your bike. We always try to put controls back in the original position post service, so apologies that yours were not quite right.

Re your discount code, we're looking into the phasing of our emails to make sure they send at the correct points. We have now applied your welcome code retrospectively and you'll see that come through as a refund in a couple of days.

All the best,
Team Bike Hero

Valorada con 5 estrellas sobre 5

Great service from beginning to end, very impressed

Great service from beginning to end.
I have a Specialized road bike that I used to do a lot of miles on but then neglected to service for about 10 years - no problem for Bike Hero (Chertsey), they stripped it down and cleaned it and did a full silver service.
They also recommended replacing a gearset and the chain which I went through with and having had the bike delivered back to me, I'm really pleased with the results. It looks and runs better than ever!
Would thoroughly recommend, especially if like me you haven't got the time/skills to service your own bike(s).

1 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent provider

Excellent provider. My bike was collected, serviced and returned in just over a week and a half as parts were needed. Very happy with everything having used my bike several times recently. The collection and drop off guys were really friendly. Communication was great with regular updates and it was really easy to see the final invoice and pay. Recommend Bike Heroes highly

19 de mayo de 2026
Valorada con 4 estrellas sobre 5

Service on 2 Bikes

Negotiating and working out the website/instructions is not easy but the actual work on the two bikes and return was good, even though the saddles' had been moved making my partners bike unusable until I eventually found an Allen key to adjust it. Under normal circumstances not a difficult job but all my tools are difficult to locate in my garage due to building work.

19 de mayo de 2026
Logotipo de Bike Hero

Respuesta de Bike Hero

Hi Geoff, thanks for your review, we really appreciate the feedback. We are always updating our process and site to make it as easy as possible, so hopefully next time you'll find it a bit more straight-forward. Also, apologies for the saddles - our mechanics should always return them to position, but missed on this occasion.

Many thanks
Team Bike Hero

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