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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My order didn’t arrive, after a few weeks contacted bike boom to let them know. Immediately responded by contacting me and putting a new product in the post with the message if two arrive pass one on... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Tightened and tuned the bike, but the brakes were poorly balanced and worst of all, didn't lubricate or clean the chain - which was returned dry and dirty and didn't provide any kind of breakdown of... Ver más

Valorada con 1 estrellas sobre 5

You have asked me to leave a review for goods that have not arrived. That would be one star review then! Stop using Hermes to deliver your items, they are terrible and make your service terrible. Use... Ver más

Valorada con 5 estrellas sobre 5

Great price for what is essentially a brand new bike, with a few scratches l. My granddaughter loves it. It was all put together for us, ready for her birthday and the chap was really helpful staying... Ver más

Información sobre la empresa

  1. Tienda de reparación de bicicletas
  2. Tienda de bicicletas
  3. Tienda de accesorios para bicicletas
  4. Ciclismo en ruta
  5. Tienda de bicicletas usadas

Escrito por la empresa

Bike Boom want to keep its community rolling. Offering good value servicing and honest advice. We are a small bicycle workshop run by human beings. IF YOUR ONLINE ORDER IS LATE PLEASE CALL US. We are real people and sometimes mistakes happen or people get ill or things get forgotten or packages get lost etc We are here to help make sure you get your order. All bikes are welcome. Cargo bikes, e-bikes, folding bikes are what we specialise in as well as refurbishing bikes - check out our custom builds too! Wheel building, bike building, frame re-spraying, it's all done in our unit. Come over for a chat about our next bike project.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

121 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,8

Todas las opiniones

(121)

4 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic

Fantastic, quick and knowledgeable service at a good price

Owner is friendly and super helpful

Would definitely go back and have already recommended to friends

9 de septiembre de 2024
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Respuesta de Bike Boom!

Spread the word! Thank you

Valorada con 5 estrellas sobre 5

Efficient and friendly service

Efficient and friendly service. Serviced an adult road bike and we went back again to get the kids bikes serviced. Good prices especially for kids bike service.
Picked up and dropped off the adult bike for a small charge which was convenient

25 de julio de 2024
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Respuesta de Bike Boom!

Thank you for your review

Valorada con 5 estrellas sobre 5

Great service and advice

I have used Bike Boom twice now and had excellent service and advice on both occasions. Second time was to repair a puncture and TR fitted me in within the half hour. Highly recommended.

13 de noviembre de 2024
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Happy to be of service

Valorada con 5 estrellas sobre 5

Helpful

Helpful, friendly, reasonably priced good quality work.

5 de noviembre de 2024
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Respuesta de Bike Boom!

Thank you for your review

Valorada con 5 estrellas sobre 5

BRILLIANT Bike Boom

Bike Boom is brilliant. Knowledgeable, friendly, helpful, caring and reasonably priced service. I highly recommend it 😁

23 de agosto de 2024
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Respuesta de Bike Boom!

*happy face*

Valorada con 1 estrellas sobre 5

Terrible bike service and even worse customer service

Terrible bike service and even worse customer experience. Will never use again.
Got billed 27% more than quoted (without a quick call to explain) and my bike isn't setup properly - asked them to look into gears but they say that's all they can do. Gears are crunching on metal....I'll have to take it to the kids at Halfords who can do a better job with better service.

and yes...you did stay a bit late on the original Saturday to do the work (appreciated) but that was only be cause of internal mis-communication about pick up time
and no, its not user error - I've had this bike many years with perfectly functioning gears.

I was quoted £110 which I'd explained was the max limit and a stretch I was prepared to pay to get bike good again. I was billed and paid £140 and will now need to pay more to get it fixed somewhere else.
You didn't do some of the jobs I'd agreed with the person I spoke to when I took my bike in. You did do things the other guy had measured and said weren't necessary at that stage and which I therefore said I definitely didn't want.
The bike has never been right since i picked it up. I've been putting off taking it back because of the terrible experience - all I expected was a courtesy phonecall to explain you felt different jobs were required/price was going to change...and of course a bike that works...

2 de diciembre de 2024
Opinión espontánea
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Respuesta de Bike Boom!

One thing is accurate and that is you have had your bike for many years. When you brought it to us it was in a very sorry state and you were told that it would cost about £120 to repair. It required more new parts than anticipated and more time as cables and front derailleur were completely seized and the chain and cassette were completely worn. Our bill for the replacement components and labour came to £140. We completed the work on Saturday afternoon finishing two hours after we normally close so you could have your bike to help you go to job interviews etc as you were at that time, unemployed. £140 is not 33% more than £120, our estimate was only 16% out. We settled on £130, an 8.3% increase.
A few months later you brought the bike back saying there was a rubbing sound from the front mech and that you haven't used the bike so it must be our fault. We fixed it free of charge and explained that not using the front mech can cause it to be sticky with corrosion. You replied that you do use it regularly but maybe only 10 times? Later, when you came to collect your bike 1 1/2 hours after we closed, we explained that there is a half click to trim the front mech and showed it working as it should in the workstand.

Valorada con 5 estrellas sobre 5

First delivery in a pizza box

First delivery in a pizza box! I love my Cobag, I have bought one for all my friends too.

9 de noviembre de 2024
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Respuesta de Bike Boom!

Cobags are great! The pizza box is a bit of fun, we are pleased you liked it too.

Valorada con 5 estrellas sobre 5

Like an Aladdin's cave

Like an Aladdin's cave of bicycles! This place is nuts! They know just about everything about bicycles.

15 de octubre de 2024
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We do have rather a lot of bikes here!

Valorada con 5 estrellas sobre 5

Really happy with Christiania cargo…

Really happy with Christiania cargo bike we bought fromBike Boom. They delivered it and gave us a lesson in how to look after it and how to ride (drive?)it. Really nice to have that extra care, it cost a lot of money!

21 de julio de 2024
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Respuesta de Bike Boom!

We want to make sure you are happy with your cargo bike. They are brilliant aren't they.

Valorada con 5 estrellas sobre 5

Super fast delivery

Super fast delivery! Bough a co Bag, did pay for next day delivery but absolutely did not expect it to arrive next day on Sunday! Evri couriers doing it super fast!

20 de julio de 2024
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Respuesta de Bike Boom!

The shock of having a positive review on shipping!!! Thanks

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