Billabong UK Opiniones 

It has taken over two weeks to deliver my order. I enquired twice. First response was to justify why it would take up to 7 working days. Second email after 10 working days was ignored.

I ordered a swim short that was supposed to be delivered via Royal Mail. Royal Mail claim they delivered it but I haven't received anything. The image they provided doesn't even make sense. I contacted the so called "customer service" of the company only to receive automated messages. To this day no communication; I need to accept that I have lost my money. If there wasn't a website, I would say this is a scam. Avoid this company by all means!!!

Awww big fan of Billabong have been for years and it’s still such a cool brand fits just so well.

Delivery came quicker than I thought, really good quality and they look stunning. Just wish the return delivery was free considering how expensive they are, and they run small so I’ve had to return 2 bikinis 🥲

Great design, shape and fit. The reversible design is great too. Very comfortable. Fit is at the smaller end as expected with the brand. Overpriced in full price, hence 4 stars. I bought in the sale when the prices are more reasonable in my opinion.
No problems with ordering, updates and delivery. Took quite a long time to be delivered but not massively.

Items did arrive delayed but I was away when they should have arrived so it worked for me. The returns took longer to process than other companies but I didn’t have to chase them for a refund. My experience of them recently is far better than their partner company Roxy who still hasn’t given me a refund 5 weeks later. I would consider buying from Billabong again my concern isn’t with them specifically its with the company who owned both Billabong and Roxy and there compete lack of customer service which isn’t AI. The use of AI means you never hear back and never get an answer to your question

From start to finish , the experience was great, I was well informed all the way through as my order was in 2 deliveries. The quality of the items are wonderful, and the sizing perfect. Will be ordering from them again as soon as the season changes. Need some long sleeve T-shirts!

I waited a very long time for my parcel, and in the end, my T-shirt was delivered to the wrong address. I provided photos comparing my front door with the door where the parcel was actually delivered, but your customer service still informed me that I would not receive a refund.

I am extremely disappointed with the way this situation has been handled. I am very dissatisfied with both the delivery service and the customer support.

Great product, easy to order, great price, quick delivery. What more do you need!

Very happy with fleece. Arrived on time

I ordered some items on sale, then it took over 10 days to dispatch and by the time it did dispatch most of the items I ordered were no longer available, if I ordered something they should have immediately put that stock to the side to send to me, not tell me 10 days later they already sold it to someone else. There customer service contact is all automated responses, you can’t actually talk to anyone as now I’m waiting over 10 days for my refund of items I returned. The quality is fine but their items are not sized properly, the dresses are made for people with no chest and the skirts of the dresses are very tight even in size large.

Same as all the other negative reviews here, customer service at Bilabong is nonexistent. I made an order at the weekend, I was making an order whilst on a train, and it doesn't seem like my Google Pay went through, I'm guessing I lost signal at the time. I still received a confirmation email with an order number, but 5 days later it's still not been processed. I emailed customer service to ask did my payment go through okay, I received a generic copy and paste email over a day later saying orders are despatched in 2 - 7 days.... That's not what I asked? My card hasn't been charged, but I would like customer service to actually read the question, I will happily pay again but I want what I ordered. I had the exact same experience with Element moments later, you can tell they're owned by the same crappy parent company

I ordered one pair of boardshorts, received them with no tags, sand and two seashells in the pocket!
Bought another pair and they have holes in.

Contacted customer services weeks ago and received no response.
Returned items which were received in the 10th and no refund.
Fill out the customer service form to again receive no response just an AI acknowledgment.
Shocking company with zero customer service.

The shoe sizes were off, which is understandable until I tried to return it. They do not give a full refund which is annoying but likely mentioned somewhere. It is impossible to talk to anyone besides their AI chatbot. Asking about the return originally it said they had not received my package, when I looked at tracking they had. It then corrected itself and said the return wasn't processed. The chatbot then said I can ask any more questions but disabled the ability for me to type. It did this multiple times because when I received the e-mail transcript the majority of the email was in French. Multiple times I asked it to contact me in English, it still sent French e-mails. I still do not have my refund.

Quick and efficient, with lovely new items added regularly.

Terrible customer service and an unnecessarily difficult returns process.

I placed my order with Billabong on 24 July and, weeks later, some of the items have still not even arrived. I have decided that I no longer want any of the order and simply want to return everything for a full refund, yet getting a return label has been made ridiculously difficult.

I have had to keep chasing just to get basic information and arrange a return. A company of this size should have a straightforward returns process and customers should not have to spend this much time trying to get their own money back.

I have now asked Billabong to provide a prepaid return label and confirm my full refund by 5:00pm on 11 August. If this is still not resolved, I will be contacting my bank to initiate a chargeback for the full amount.

Extremely disappointing experience and, based on the service I have received, I would not recommend ordering from Billabong.

Bought men’s flip flops. Sole detached after just a few times of wearing. Full refund given. Happy with customer service, but it took a while for resolving.

Ordered a few items in the sale and they were all good quality at a very reasonable price.
Very happy with the items I kept and it was really easy to return the others.

Billabong has always made gear that looks great, fits well and lasts!

Appalling there is no customer service -
Faulty flip flops bought on holiday fell apart the same day but we had moved on. Literally no one is interested despite sending photographs numerous times evidencing the problem. We expected replacements or a full refund and have received no communication whatsoever.