I ordered a swim short that was supposed to be delivered via Royal Mail. Royal Mail claim they delivered it but I haven't received anything. The image they provided doesn't even make sense. I contacte... Ver más
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Consulta las opiniones de los clientes
Items did arrive delayed but I was away when they should have arrived so it worked for me. The returns took longer to process than other companies but I didn’t have to chase them for a refund. My expe... Ver más
It has taken over two weeks to deliver my order. I enquired twice. First response was to justify why it would take up to 7 working days. Second email after 10 working days was ignored.
I ordered one pair of boardshorts, received them with no tags, sand and two seashells in the pocket! Bought another pair and they have holes in. Contacted customer services weeks ago and recei... Ver más
Información sobre la empresa
- Tienda de ropa
- Tienda de ropa para playa
- Tienda de abrigos
- Tienda de surf
- Tienda de trajes de baño
- Tienda de ropa para mujeres
Escrito por la empresa
Founded in 1973 in Australia, Billabong is an iconic brand born from surf culture. Born on the beaches of the Gold Coast, it quickly established itself as a global reference thanks to its technical expertise and authentic link with the ocean. The brand offers a wide range of products, from boardshorts and wetsuits to lifestyle clothing and accessories, designed to accompany board sports enthusiasts as well as casual style lovers. Billabong stands out for its commitment to quality, durability, and innovation, while remaining faithful to its heritage. Inspired by nature and adventure, it embodies a free and creative spirit, carried by an international community of riders and explorers.
Información de contacto
Market Street 1, 94105, San Francisco, Francia
- billabong.co.uk
1,9
Malo
407 opiniones
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Poor customer service with no response…
Poor customer service with no response until now. The parcel is still missing and no one is being able to check or arrange refund. Worst purchase experience ever
26 de mayo de 2026
Opinión espontánea
Delivery never arrived more than two…
Delivery never arrived more than two weeks after placing order. Difficult to follow up with orders
11 de junio de 2026
Opinión espontánea
Parcel not delivered in time suggested
Parcel not delivered in time suggested.
Tracking says it been delivered but has not contacted Billabong but just a generic answer.
11 de junio de 2026
Opinión espontánea
Still not received my order but been…
Still not received my order but been sent a reminder for feedback so here’s my feedback…. but where is my order?
22 de mayo de 2026
Opinión espontánea
Poor poor customer service I placed an…
Poor poor customer service I placed an order on 23rd May, tracking says its was delivered but it has not.
After multiple emails and attempts to contact customer service the response is a standard automated email which still takes days to arrive.
As a loyal in store and online customer for many years it’s very disappointing. Poor show Billabong.
Hopefully I will either get my order or my money back soon.
5 de mayo de 2026
Opinión espontánea
Goods not arrived and customer service…
Goods not arrived and customer service not replying
10 de junio de 2026
Opinión espontánea
You take to long to deliver anything…
You take to long to deliver anything and with the lack of communication
10 de junio de 2026
Opinión espontánea
Never received my goods!!
Order was shipped billabong. I tracked more order with DPD and was showing as out for delivery for three days over the expected arrival date.
I contacted DPD and they told me as, as there is no 1st line of address on the parcel they can’t deliver and I have to contact billabong.
I have sent various emails to them and have had no reply!!
They have taken my money, I haven’t received my order and I can’t get hold of anyone!!!
Amazing service 🤬 - Avoid!
6 de junio de 2026
Opinión espontánea
My order was split into 2 orders I…
My order was split into 2 orders I assume from item location. Received the first one via royal mail. Second one with DPD tracking which states it's been delivered but I have not received the item. I have tried to contact customer service and still waiting for a reply.
Bought these items for my holiday and looks like I'm not going to receive the second part of my order before I go... Or at all.
2 de junio de 2026
Opinión espontánea
Absolutely no idea where my order is
Absolutely no idea where my order is, or of irs status. Zero customer service so far.
10 de junio de 2026
Opinión espontánea
Order lost
Order lost, no reply from anyone, tried several times ... would never order from you again ... pretty rubbish
9 de junio de 2026
Opinión espontánea
I'm still waiting for an order from…
I'm still waiting for an order from over a month ago and getting no feedback and delivery time
8 de junio de 2026
Opinión espontánea
Poor delivery time
Poor delivery time. Took 2 weeks to ship.
3 weeks before received
8 de junio de 2026
Opinión espontánea
Shit
You don't respond personally to issues but happy to take my money. Where is my parcel?
8 de junio de 2026
Opinión espontánea
Disorganised and no way of contacted…
Disorganised and no way of contacted the customer service in any meaningful way
8 de junio de 2026
Opinión espontánea
Delivery was very slow with no updates
Delivery was very slow with no updates. Over two weeks, i think 5days was stated .. customer service interaction was clunky
28 de mayo de 2026
Opinión espontánea
14 days for delivery is shocking
14 days for delivery is shocking
16 de mayo de 2026
Opinión espontánea
Waste of time company
Waste of time company. Dont reply to emails, just send generic replies and don’t do what you ask them to.
Utter rubbish.
7 de junio de 2026
Opinión espontánea
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