Received great customer service from Rey (Retention Team). Rey has helped us relocate 2 of our existing machines to a different site, arranged for parts to be replaced promptly and has always been hel... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
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Consulta las opiniones de los clientes
Karolis does the service for the Billi tap at our office, he was super professional friendly and extremely helpful. And goes the extra mile
La empresa ha respondido
Rey made the call quick and painless! It was easy to explain my issue, and he clearly walked me through what was going to happen and how the team would resolve it. He handled the call with confidenc... Ver más
La empresa ha respondido
Rey contacted me promptly after I sent my email and was extremely professional throughout. He took the time to explain our current contractual position in detail, ensuring everything was clear and eas... Ver más
La empresa ha respondido
Información sobre la empresa
- Empresa depuradora de aguas
- también en la categoría
- Fábrica de material eléctrico
- Tienda de electrodomésticos
Información de contacto
Reino Unido
- billi-uk.com
4,9
Excelente
365 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Engineer was brilliant
Karolis was excellent, very tidy and polite..many thanks! we look forward to many lovely cups of water
22 de abril de 2024
Opinión espontánea
Respuesta de Billi Uk
Hi Estelle,
We're delighted by this and we thank you for choosing Billi!
I've sent your compliments over to Karolis.
In the meantime, please continue to enjoy your lovely cups of water!
With Warm Regards,
Aidan
Karolis was great!
Karolis was really friendly, helpful and got everything sorted nice and quick!
19 de abril de 2024
Opinión espontánea
Respuesta de Billi Uk
Hi Josh,
Thank you for leaving this review! At Billi, we take pride in delivering the best in service, and it’s always rewarding to see their hard work appreciated!
I have passed on your compliments to Karolis.
Thank you for choosing Billi and we hope you continue to enjoy your Billi tap in the meantime!
Best Regards,
Aidan Fong
Marketing Team
Karolis was a great help
Karolis was a great help, he has been to us a few times and he is always polite and fixes the issues.
17 de abril de 2024
Opinión espontánea
Respuesta de Billi Uk
Hi Alessia,
Thank you for leaving this review! At Billi, we take pride in delivering the best in service, and it’s always rewarding to see their hard work appreciated!
I have passed on your compliments to Karolis.
Thank you for choosing Billi and we hope you continue to enjoy your Billi tap in the meantime!
Best Regards,
Aidan Fong
Marketing Team
Very good service from the engineer…
Very good service from the engineer Josh Davies
Thorough explanation and very helpful in rectifying an ongoing issue
Great customer service
16 de abril de 2024
Opinión espontánea
Respuesta de Billi Uk
Hi Rachel,
Thank you for leaving this review! At Billi, we take pride in delivering the best in service, and it’s always rewarding to see their hard work appreciated!
I have passed on your compliments to Josh.
Thank you for choosing Billi and we hope you continue to enjoy your Billi tap in the meantime!
Best Regards,
Aidan Fong
Marketing Team
Great engineer
Great engineer, very helpful and always willing to help.
12 de abril de 2024
Opinión espontánea
Respuesta de Billi Uk
Hi,
Thank you for your kind words! We are thrilled to hear you had a positive experience with our engineer.
In the meantime, please continue to enjoy your Billi Tap and thank you for choosing Billi!
Best Regards,
Aidan Fong
Marketing Team
Our engineer Karolis was excellent…
Our engineer Karolis was excellent polite, helpful and knowledgeable.
Explained the problem in lamen terms for us to understand and then rectified the issue within good time.
12 de abril de 2024
Opinión espontánea
Respuesta de Billi Uk
Hi Shen,
Thank you for leaving this review! At Billi, we take pride in delivering the best in service, and it’s always rewarding to see their hard work appreciated!
I have passed on your compliments to Karolis.
We hope you continue to enjoy your Billi tap in the meantime!
Best Regards,
Aidan Fong
Marketing Team
Great Service
Bradley was really professional, quick and helpful. Came to do what he was supposed to do and there were no problems. Thank you!
5 de abril de 2024
Opinión espontánea
Respuesta de Billi Uk
Dear Debby,
Thank you for your kind words! We are thrilled to hear you had a positive experience with Bradley and our service.
I have passed on your compliments to him.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
Respuesta de Billi Uk
Hi Reda,
At Billi, we take pride in delivering the best in service, and we're delighted to hear that you had a positive experience with us.
We hope you continue to enjoy your Billi tap in the meantime!
Best Regards,
Aidan Fong
Marketing Team
Karlous is awesome
Karlous is awesome. Very quick and knowledgable. Thank you!
27 de marzo de 2024
Opinión espontánea
Respuesta de Billi Uk
Hi Vasea,
Thank you for taking the time to leave a positive review. At Billi, we take pride in delivering the best in service, and it’s always rewarding to see their hard work appreciated!
I have passed on your compliments to Karolis.
We hope you continue to enjoy your Billi tap in the meantime!
Best Regards,
Aidan Fong
Marketing Team
Karolis was the engineer to fit the…
Karolis was the engineer to fit the Billi tap. He was very professional and efficient with the installation. Highly recommend.
25 de marzo de 2024
Opinión espontánea
Respuesta de Billi Uk
Hi Beatrice,
Thank you for taking the time to leave a positive review. At Billi, we take pride in delivering the best in service, and it’s always rewarding to see their hard work appreciated!
I have passed on your compliments to Karolis.
We hope you continue to enjoy your Billi tap in the meantime!
Best Regards,
Aidan Fong
Marketing Team
Josh Davies solved the issue, always do a great job. Helpful, professional and friendly.
Issue solved.
20 de marzo de 2024
Opinión espontánea
Respuesta de Billi Uk
Hi,
Thank you for taking the time to leave a positive review. At Billi, we take pride in delivering the best in service, and it’s always rewarding to see their hard work appreciated!
I have passed on your compliments to Josh.
We hope you continue to enjoy your Billi tap in the meantime!
Best Regards,
Aidan Fong
Marketing Team
Excellent service, very happy!!!!
Excellent service, very happy!!!
20 de marzo de 2024
Opinión espontánea
Respuesta de Billi Uk
Hi Terry,
Thank you for taking the time to leave a positive review. At Billi, we take pride in delivering the best in service, and we're delighted to have met your expectations!
We hope you continue to enjoy your Billi tap in the meantime and hope to serve you again!
Best Regards,
Aidan Fong
Marketing Team
Karolis did a great job
Karolis did a great job. I hope he will be the person who does our regular services
19 de marzo de 2024
Opinión espontánea
Respuesta de Billi Uk
Hi Andrea,
Thank you for your positive response! At Billi, we take pride in delivering the best in service, and it’s always rewarding to see their hard work appreciated!
I have passed on your compliments to Karolis.
We hope you continue to enjoy your Billi tap in the meantime!
Best Regards,
Aidan Fong
Marketing Team
Karolis was excellent
Karolis was excellent. He fixed our Billi tap quickly and without any mess. Definitely deserves high praise.
15 de marzo de 2024
Opinión espontánea
Respuesta de Billi Uk
Hi Lisa,
Thank you for taking the time to leave a positive review. At Billi, we take pride in delivering the best in service, and it’s always rewarding to see their hard work appreciated!
I have passed on your compliments to Karolis.
We hope you continue to enjoy your Billi tap in the meantime!
Best Regards,
Aidan Fong
Marketing Team
Josh Davies
Josh Davies, Very professional and friendly, customer oriented, truthful. Pleasure to deal with .
Ineta
TATA REDHILL
15 de marzo de 2024
Opinión espontánea
Respuesta de Billi Uk
Hi Ineta,
We're delighted to hear your positive response regarding our engineer Josh. We strive to deliver the best in service, and we cherish all our positive reviews regarding out staff.
I have passed on your compliments to him.
We hope you continue to enjoy your Billi tap in the meantime!
Best Regards,
Aidan Fong
Marketing Team
Caroline gave great service in every…
Caroline gave great service in every aspect
13 de marzo de 2024
Opinión espontánea
Karolis done a great job
Karolis done a great job , and also fixed a previous issue on another floor for us .
11 de marzo de 2024
Opinión espontánea
Respuesta de Billi Uk
Hi Ross,
Thank you for taking the time to leave a positive review. At Billi, we take pride in delivering the best in service, and it’s always rewarding to see their hard work appreciated!
I have passed on your compliments to him.
We hope you continue to enjoy your Billi tap in the meantime!
Best Regards,
Aidan Fong
Marketing Team
They use a lot of proprietary parts
They use a lot of proprietary parts, and break very often, which wouldn’t be a problem if their customers service was good but it isn’t. They are particularly bad in the ucl student centre in which various water fountains haven’t been working for 2 years, nearly all of their use lifetime.
9 de marzo de 2024
Opinión espontánea
Great service Karolis was speedy and…
Great service Karolis was speedy and efficient
7 de marzo de 2024
Opinión espontánea
Respuesta de Billi Uk
Hi Debbie,
Thank you for taking the time to leave such a positive review regarding our engineer, Karolis. At Billi, we take pride in our knowledgeable and dedicated staff, and it’s always rewarding to see their hard work appreciated!
I have passed on your compliments to him.
We hope you continue to enjoy your Billi tap in the meantime!
Best Regards,
Aidan Fong
Marketing Team
Billi tap repair experience
Karolis visited to replace a part on our Billi tap. He was knowledgeable, polite and efficient!
Recommend
5 de marzo de 2024
Opinión espontánea
Respuesta de Billi Uk
Hi!
Thank you for taking the time to leave such a positive review regarding our engineer, Karolis. At Billi, we take pride in delivering the best in service, and it’s always rewarding to see their hard work appreciated!
I have passed on your compliments to him.
We hope you continue to enjoy your Billi tap in the meantime!
Best Regards,
Aidan Fong
Marketing Team
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