Received great customer service from Rey (Retention Team). Rey has helped us relocate 2 of our existing machines to a different site, arranged for parts to be replaced promptly and has always been hel... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Karolis does the service for the Billi tap at our office, he was super professional friendly and extremely helpful. And goes the extra mile
La empresa ha respondido
Rey made the call quick and painless! It was easy to explain my issue, and he clearly walked me through what was going to happen and how the team would resolve it. He handled the call with confidenc... Ver más
La empresa ha respondido
Rey contacted me promptly after I sent my email and was extremely professional throughout. He took the time to explain our current contractual position in detail, ensuring everything was clear and eas... Ver más
La empresa ha respondido
Información sobre la empresa
- Empresa depuradora de aguas
- también en la categoría
- Fábrica de material eléctrico
- Tienda de electrodomésticos
Información de contacto
Reino Unido
- billi-uk.com
4,9
Excelente
365 opiniones
No consta que haya invitado a opinar recientemente
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Brilliant service and products
The service from the Billi UK team is phenomenal. Their products are top quality, while Laura and the team are very supportive, responsive and pay great attention to detail - a truly 5-star service. Cannot recommend them enough!
10 de enero de 2025
Opinión espontánea
Respuesta de Billi Uk
Good Morning Harry,
Thank you so much for such a positive review, I will make sure Laura and the team are advised of your kind words and we look forward to continuing to provide excellent customer service for you in the future,
Thanks again,
Laura
Strongly recommend!
Great quality equipment, much better than other available on the market (we've checked!). Very polite and professional Customer Service providing immediate assistance & advice. Highly qualified engineers - always very helpful.
1 de agosto de 2024
Opinión espontánea
Respuesta de Billi Uk
Good Morning Isabel,
Thank you so much for taking the time to give us such a fantastic review. I am so glad you are enjoying your Billi taps,
Thanks again,
Laura
Brad was very attentive and done a…
Brad was very attentive and done a great job. he explained what steps i can take incase situations arise that i can do a quick fix on which was very handy. Lovely chap and would recommend!
8 de enero de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi,
Thank you for your kind words! I have passed this onto Bradley.
In the meantime, please continue to enjoy your Billi tap!
Thanks again,
Aidan
EXCELLENT
Karolis has been servicing ADP for quite some time now.
Every visit is carried out in a polite and professional manner.
Thanks Karolis
7 de enero de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Karen,
Thank you for your kind words! I have passed this onto Karolis.
In the meantime, please continue to enjoy your Billi tap!
Thanks again,
Aidan
Brad visited our building this morning
Brad visited our building this morning.
All the units were fixed. He is absolutely a pleasure to work with.Professional and detailed. Thank you!!
6 de enero de 2025
Opinión espontánea
Respuesta de Billi Uk
Hi Marta,
Thank you for your kind words! I have passed this onto Bradley.
In the meantime, please continue to enjoy your Billi tap!
Thanks again,
Aidan
Quick and professional visit from Brad
Quick and professional visit from Brad. Had a Billi Quadra tap with an internal leak - a minor part failed. Brad arrived, and 30mins later it was all up and running. When I asked what the issue was he explained in a patient, clear and concise way. Thank you.
13 de diciembre de 2024
Opinión espontánea
Respuesta de Billi Uk
Hi Joseph,
Thank you for taking the time to give Brad a positive review, I'm delighted to hear that you had a positive experience.
I will pass on your praise onto him.
In the meantime, please continue to enjoy your Billi tap!
Thanks again,
Aidan
Again great customer service from Chris…
Again great customer service from Chris Hope, attended this morning and fixed the problem ASAP.
3 de diciembre de 2024
Opinión espontánea
Respuesta de Billi Uk
Hi Kate,
Thank you so much for your review. I will be sure to pass the feedback onto Chris and glad we could resolve your issue,
Thanks again,
Laura
Communication was great
Communication was great, before and during installation. Kit arrived on time, engineer arrived on time and went over and beyond for us. Josh Davies is polite, helpful and the installation looks great!
27 de septiembre de 2024
Opinión espontánea
Respuesta de Billi Uk
Hi Bronwen,
Thanks so much for your review - I hope you are enjoying your new Billi tap!
Great to hear that you had such a positive experience with us,
Thanks again,
Laura
Karolis was great and very efficient
Karolis was great and very efficient! Got straight to work and solved the problem within the hour :)
11 de septiembre de 2024
Opinión espontánea
Respuesta de Billi Uk
Hi Jennifer,
Thank you for your kind words! I have passed on your compliments to Karolis.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
The customer service team (Bobbie Su)…
The customer service team (Bobbie Su) were amazingly helpful and fully ensured that we had everything required in place to ensure the install went smoothly. And once on site, the Billi team were exceptional.
30 de agosto de 2024
Opinión espontánea
Respuesta de Billi Uk
Dear Peter,
Thank you for your kind words! I have passed on your compliments to Bobbie.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
After the turmoil of separating from…
After the turmoil of separating from Waterlogic, Billi UK is getting better responding to calls for breakages.
After we had end a contract , Rey was very helpful and answered all my questions.
Overall, great service now.
10 de julio de 2024
Opinión espontánea
Really great service from Josh D
Really great service from Josh D, professional and knowledgable, now have a fantastic tap
10 de julio de 2024
Opinión espontánea
Respuesta de Billi Uk
Hi,
Thank you for your kind words regarding our engineer, Josh! I have passed on your compliments to him.
In the meantime, please continue to enjoy your Billi tap and we hope to serve you again in the future!
With Warm Regards,
Aidan
Josh was great
Josh was great; very informative, friendly and helpful. He also helped us get booked in for a pump replacement during the service.
The mark down is for the length of time customer services takes to respond, book an engineer and to reply as to why service visits were simply no-shows without communication.
13 de junio de 2024
Opinión espontánea
Respuesta de Billi Uk
Hi Davina,
Thank you for your review regarding Josh, I have passed on your compliments to him.
I apologise for the lack of clarity and communication for your service visits. To help us serve you better, please can you share your insights to our representative, Laura Selvey, at laura.selvey@billi-uk.com or call 020 7456 6789 and request to speak to her.
In the meantime, please continue to enjoy your Billi tap and we look forward to serve you again in the future.
With Warm Regards,
Aidan Fong
Marketing Team
Bradley did a great job
Bradley did a great job, fixed both machines promptly. Many thanks!
11 de junio de 2024
Opinión espontánea
Respuesta de Billi Uk
Hi,
Thank you for your lovely review!
I've passed on your compliments to Bradley.
In the meantime, we hope you continue to enjoy your Billi tap!
With Warm Regards,
Aidan
Karolis consistently deliverd…
Karolis consistently deliverd exceptional service with his extensive knowledge, efficiency, and polite demeanor. He goes above and beyond to identify and resolve issues, providing clear explanations and implementing effective solutions. His dedication ensures the smooth operation of taps, leaving customers thoroughly satisfied with his outstanding service.
10 de mayo de 2024
Opinión espontánea
Respuesta de Billi Uk
Hi,
Thank you for your kind words regarding our engineer, Karolis! We strive to deliver a world class service, and we're delighted to hear your positive remarks!
In the meantime, please continue to enjoy your Billi tap and we hope to serve you again in the future!
With Warm Regards,
Aidan
Karolis is a great asset to Billi
Karolis is a great asset to Billi - uk he is very knowledgeable, efficient and polite Always explains clearly why problems may be occurring and what steps to put in place to ensure the taps run smoothly. Excellent service !
10 de mayo de 2024
Opinión espontánea
Respuesta de Billi Uk
Hi Veronica,
Thank you for your kind words regarding our engineer, Karolis!
In the meantime, please continue to enjoy your Billi tap and we hope to serve you again in the future!
With Warm Regards,
Aidan
Respuesta de Billi Uk
Dear Natalie,
Thank you for you kind words!
If you need any further assistance, please reach out to us on 020 7456 6789
In the meantime, please continue to enjoy fresh pure water from our Billi tap!
With Warm Regards,
Aidan Fong
Marketing Team
Avoid
This is one of the most disappointing products I have ever used. We had one installed in our office 2 years ago and it is out of action more often than in works. The service is dreadful and the maintenance plans conveniently never cover the relevant parts. I would strongly suggest you avoid this product / company.
2 de mayo de 2024
Opinión espontánea
Respuesta de Billi Uk
Good Afternoon,
Really sorry to hear you have had a negative experience with us. We would really like to get this resolved for you. If you could please email the details over to our complaints team at complaints@billi-uk.com and we will be happy to investigate this for you,
Kindest regards,
Laura Selvey
Client Care Manager
Karolis professional and explained…
Karolis professional and explained fully issues service completed in time client happy
24 de abril de 2024
Opinión espontánea
Respuesta de Billi Uk
Hi,
Thank you for your kind words regarding Karolis! I have passed your compliments onto him.
Please continue to enjoy your Billi tap and we look forward to serve you again!
With Warm Regards,
Aidan Fong
Marketing Team
Great work from Karolis today
Great work from Karolis today. Very knowledgeable.
Mick
JLL
23 de abril de 2024
Opinión espontánea
Respuesta de Billi Uk
Hi Mick,
Thank you for this review!
I've passed on your compliments onto Karolis.
In the meantime, please continue to enjoy your Billi tap and we look forward to serve you again!
With Warm Regards,
Aidan
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