Birchwood Motors Opiniones 

181
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very easy transaction. Emails back and forth with questions answered were prompt, when enquiring about the vehicle. Come down to view and test drive car was ready and placed next to another vehicl... Ver más

Valorada con 5 estrellas sobre 5

Great experience buying my EV from Alex at Birchwood. He was really helpful finding out what features the car has, never any pressure. Good prices. I love the vehicle, will definitely go back next tim... Ver más

Valorada con 5 estrellas sobre 5

Bought a new car Sam Littlejohns was the sale person he was very helpful let take it for a drive did pressure me when I got back left me to myself. When I decided to buy he sorted all paper work ready... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We had great service for buying our car with questions answered and if not, investigated and replied to. One or two minor queries and issues were dealt with well leaving us happy to purchase the vehic... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Concesionario de autos
  2. Concesionario de automóviles usados

Escrito por la empresa

Birchwood Motors is an independent used car dealership based in Cardiff, South Wales. We offer a wide selection of quality used vehicles, with a focus on competitive pricing, thorough preparation and straightforward customer service. We understand that buying a car is a significant decision. Our aim is to make the process as simple, transparent and enjoyable as possible, whether you are purchasing your first car, upgrading your current vehicle or buying from further afield. Every vehicle is carefully selected and prepared through our dedicated Preparation and Aftersales Centre before being offered for sale. Our preparation process includes mechanical inspections, cosmetic preparation and quality-control checks, helping us ensure that each vehicle meets the standards our customers expect. Our experienced team can assist with part exchanges, vehicle finance and additional warranty options. We take the time to understand each customer’s requirements and explain the available options clearly, without unnecessary pressure. Finance is subject to status and terms and conditions. Our relationship with customers does not end when they drive away. Our dedicated aftersales team is available to provide ongoing support and help resolve any concerns that may arise after purchase. Customer feedback is extremely important to us. Every review helps us understand what we are doing well and where we can improve. We are proud of the reputation we have built, but we also recognise that maintaining trust requires consistent standards and a willingness to listen. Whether you visit us in person or purchase remotely, our goal is the same: to provide a reliable vehicle, excellent value and a level of service that gives you confidence in choosing Birchwood Motors.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

181 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 33% de las opiniones negativas

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4,8

Todas las opiniones

(181)

64 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic

I would definitely recommend birchwood motors if you’re looking to buy your next car! The process was so quick and simple and on top of that Alex was very helpful and easy to talk to.
Thanks again 😁

21 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely Experience!

The lads at birchwood were excellent. I enquired about a vehicle and after a few quick phone calls, it was ready to collect the next day. They were fair with their pricing and the car was clean and in a perfect condition ready to drive off. Very professional group and exactly how buying a car should be!

14 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant service, great team

​I had a brilliant experience with Birchwood Motors in Cardiff. From the moment I walked in, the team was incredibly professional and made the entire process completely stress-free.
​There was no hanging around or unnecessary paperwork delays — the service was fast, straightforward, and highly efficient. I was absolutely thrilled to be able to complete everything and drive away in my new car the very same day.
​If you are looking for a hassle-free, rapid, and professional car-buying experience in Cardiff, I cannot recommend Birchwood Motors enough. Top-tier service!

2 de junio de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

Ongoing issues since pyrchase.

Sales were very professional and helpful. After purchase, I noticed an issue within 24'hrs, and to be honest I cannot fault the after sales team. Three months down the line and 4 trips to the after sales garage, a new steering wheel and clock spring, and there is still a problem relating to the steering wheel, and I am again going to be without a vehicle and having to rearrange another week as a result. Also no resolution to the mould that is building up in the car. Not what I
expected from a company that boasts top quality vehicles.

19 de junio de 2026
Opinión espontánea
Logotipo de Birchwood Motors

Respuesta de Birchwood Motors

Dear Suzanne,

Thank you for taking the time to leave your feedback.

We're pleased to hear that your experience with our sales team was a positive one, but we're genuinely sorry to learn that your ownership experience has not met your expectations.

We appreciate your comments regarding the repeated visits to our workshop and understand how frustrating the inconvenience has been. Please be assured that our aftersales team remains committed to resolving the steering concern and investigating the issue you've raised regarding the mould.

We value your patience while we continue working towards a satisfactory resolution and thank you for giving us the opportunity to put things right.

Kind Regards,

Morgan Wilce - Director

Valorada con 5 estrellas sobre 5

Absolutely great experience

Absolutely great experience. Ended up purchasing a great car. Good price and well presented. I purchased the vehicle this week and the dealership person I dealt with was Alex. A very smart, well spoken, and seemingly knowledgeable young man. His knowledge was spot on, his style of engagement was not forceful, he took me out on a test drive. The car was put through its paces on differing MPH roads so I could listen to the engine and feel the car’s handling.
I would highly recommend this dealership. The facility to reserve the car online for £99 was also very helpful because I could not travel immediately to view it.
So thank you Birchwood, and a huge thanks to Alex

9 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

An exceptionally outstanding service in…

An exceptionally outstanding service in both sales and after sales.
The car is in fantastic condition and was significantly cheaper than other cars l had seen in other garages.
The staff were incredibly profession, knowledgable, considerate and very flexible. Also very dog friendly.
I would highly recommend Birchwood Motors.

15 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not a great experience if im honoust

Not a great experience if im honoust, most of the vehicles are high mileage and over priced and seemed to have a fault or two, every car I looked at had an electrical fault of some kind or lots of scratches etc, the owner isnt that friendly either, wouldnt recommend it

18 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Proffessional and Reassuring

For a small young business this is professionally run . Buying an electric car is a minefield with most retailers either blurring out or not revealing the most important feature, the state of the battery. My ID3 clearly showed the battery testing certificate at 94%. Morgan is a young guy but punches higher than his years with no pressure and total professional handling throughout. Thanks for making a potentialy stressful experience one to enjoy.

5 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I bought my Dacia Logan 2015 model last…

I bought my Dacia Logan 2015 model last March 2025 from this great company.
Had it in to its 14th month and it flew through the MOT in February and I’ve never had a problem!
Both sales and after service is 5 star and when I eventually change it , but not just yet , I will be using Birchwood again
Please use this great company.

2 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

An outstanding company

An outstanding company! I had a great sales experience with Connor when I bought my car. Efficient, friendly and helpful. What then really put this company head and shoulders above the rest was the after sales care. I had a serious mechanical issue with the car three weeks in. I thought to myself, ‘oh no, this is going to be so stressful’. It wasn’t! Chloe and the team were amazing. The car was taken back and repaired no quibbles and to a very very high standard. I had a lovely courtesy car as well. Chloe kept me updated and made every aspect of what was going on smooth sailing. Birchwood are a class act for service, staff and price.

27 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience

We had a wonderful experience buying our first family car with Birchwood. Kind, helpful attentive staff who made us feel valued and treated us with care during our buying experience. We would thoroughly recommend buying with Birchwood. Big thanks to Luke F who looked after us at all stages of the purchasing process

27 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good car even better service

Very good car, VW Touareg 2017! Had a post purchase inspection and the car was in great condition. My inspection found a couple of little bits that needed doing and Connor and Morgan approved and paid for them to be done no quibbles:) honestly it’s always risk buying a new car but these guys couldn’t have been more upfront and helpful. Nothing was too much trouble and I could not be happier with the quality of the car and the service provided 👍🏼

11 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Spoke to Alex on the phone regarding…

Spoke to Alex on the phone regarding the car. Very polite, very professional. We drove down to the showroom. Met Alex, had a chat, he answered every question we had in detail. We took the car for a drive decided we wanted to buy it. Sat in his office and sorted out payment, car tax and short term insurance cover.

I would highly recommend Alex and Birchwood motors.

1 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Second vehicle purchase in four months.

Thank you Alex for making the second buying experience in four months an absolute breeze. I will highly recommend Birchwood and the great team.
Very knowledgeable, trustworthy and went the extra mile to make the sale perfect.

28 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Open honest and accommodating

Alex was very easy to deal with and kept me a breast of things all the way. I travelled 4 hours to buy this car and was given a very accurate description of the vehicle.
Admittedly I’ve only had it a week but I am very impressed.

I am a sales person’s dream though 🤪

7 de febrero de 2026
Opinión espontánea

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