Black + Blum Opiniones 

270
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

These Containers do not stain can be used in the freezer for storage and can be used in the oven or microwave, There great for food prep and keeping in the fridge, I like the square ones as it saves... Ver más

Valorada con 5 estrellas sobre 5

I ordered 2 insulated travel cups for use with our daily commute and family trips. Having tried many brands that failed to last, my wife and I are very pleased to have a reliable, well insulated leak... Ver más

Valorada con 5 estrellas sobre 5

So far the best bottle out there, doesn't add any funky taste to the coffee and it's truly spill proof. One small downside is that it doesn't hold the temperature that well, but it's understandable s... Ver más

Valorada con 3 estrellas sobre 5

I have ordered three replacement bottle caps. They were packed in a box with a huge amount of paper as stuffing despite the fact that they would have easily fitted in an envelope. Cork and plastic is... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de encimeras
  2. Tienda de accesorios de moda
  3. Tienda de artículos para deportes al aire libre
  4. Mayorista de accesorios deportivos

Escrito por la empresa

We are passionate about creating beautiful, original designs that are underpinned with functionality.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

270 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(270)

21 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Poor customer service- item arrived damaged no response from them yet

I ordered 3 x Charcoal sticks and 2 out of 3 arrived snapped in half. They sent the item in a jiffy bag. I emailed them to ask for a replacement but still haven't had a response. The lady on the phone didn't seem to sure about replacing. Its a shame as I love my water bottle but certainly won't be continuing to buy anything from them again with such poor customer service. Really disappointing.

4 de mayo de 2017
Opinión espontánea
Logotipo de Black + Blum

Respuesta de Black + Blum

Hi Kimi,

We are sorry to hear the issue you have had with your charcoal filters.

According to our warranty policy we ask for pictures prior accepting any returns or exchange. Since you have sent a picture showing your issue please note that we are more than happy to replace your charcoal filters.

Due to the fact that the stick is an organic element, it is possible that the charcoal breaks inside the vacuumed pack.

Please note that the broken charcoal will still perform its job perfectly well, and will filter your water the same way the long stick would have done.

Also,you are still able to drink from your bottle if the charcoal has unlocked itself or if that has split into pieces since there is a little curve at the top of the bottle which would help prevent the charcoal from falling out while you are drinking.

We hope it helps and let us know if you have any questions.

Thanks and kind regards,
black+blum

Valorada con 3 estrellas sobre 5

I have ordered three replacement bottle …

I have ordered three replacement bottle caps. They were packed in a box with a huge amount of paper as stuffing despite the fact that they would have easily fitted in an envelope. Cork and plastic is not going to break in transit. Considering that these bottles are supposed to help reduce waste this amount of useless packaging beggars believe.

4 de mayo de 2017
Opinión espontánea
Logotipo de Black + Blum

Respuesta de Black + Blum

Hi Miss M Heiligenstadt,

I'm really sorry to hear how your parcel was packed.

Please note that we are always trying to improve and as an eco-friendly company we try to reduce waste on as much as we can. We really appreciate your feedback but we would like you to know that we will always priorities cardboard before plastic.

We will contact our warehouse in order to investigate and make sure the right packaging is used in the future.

Should you have any further feedback do not hesitate to contact us at askme@black-blum.com.

Many thanks and kind regards,
black+blum

Valorada con 2 estrellas sobre 5

Love the design but unhappy with the …

Love the design but unhappy with the plastic insert, thought the one i had was damaged so i ordered a replacement and that was the same

26 de abril de 2017
Opinión espontánea
Logotipo de Black + Blum

Respuesta de Black + Blum

Hi David,

We are really sorry to hear the issue you have had with your Flower Loop insert.

Please note that we have emailed you to get some more information regarding this issue in order to inform our suppliers of any flaws.

We are always trying to find ways to improve and we want to make sure it will not happen again.

It would be great if you could get back to us and we will give you the assistance required as soon as possible.

We look forward to hearing from you.

Kind regards,
black+blum

Valorada con 5 estrellas sobre 5

Classy product (eau carafe) …

Classy product (eau carafe) which looks good on the table as well as being environmentally sound. Makes London water tasty! I use one myself and ordered another as a present for a friend on line. It arrived promptly and in good condition, friend happy with the gift!

24 de abril de 2017
Opinión espontánea
Valorada con 3 estrellas sobre 5

Items were much smaller than I was exp

14 de abril de 2017
Opinión espontánea
Logotipo de Black + Blum

Respuesta de Black + Blum

Hi David,

Thank you for your purchase.

Please note that our charcoal filter measure 12 cm and can perform its job perfectly up to 1.1 L of water.

Binchotan active charcoal has been used in Japan as a water purifier since the 17th century. It reduces chlorine, mineralises the water and balances the pH. Our binchotan active charcoal can be used for up to 6 months and amazingly recycles for many different uses after this.

We hope you enjoy your item and should you have any further questions do not hesitate to contact us directly at askme@black-blum.com.

Thanks and kind regards,
Black+Blum

Valorada con 5 estrellas sobre 5

Black & Blum - Loop -maison table decorations

As soon as I saw these table decorations I knew that I had to buy them, and so ordered, two Loop chrome candle holders, two chrome flower loops, a Loop candle snuffer and some candles all designed by Black and Blum. They are beautiful, elegant and sophisticated, and look absolutely wonderful on my new glass table. I have had numerous comments about how lovely they are. The service I received from Black and Blum was efficient and professional. My order arrived in a timely manner and was well packaged, keeping the items safe during delivery. I would recommend this company without reservation.

27 de marzo de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Glass water carafe

I wanted a glass water carafe which was stylish enough to also place on the dinner table. Having researched a few this seemed to be the most sturdy too. The charcoal removes the odd taste from my tap water and seems to out preform my previous table top filter. Very easy to use. Excellent delivery service.

27 de marzo de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fabulous!

Great design and quality; great service; great shipment!

26 de marzo de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service and great product

Clear product and delivery info, all arrived and as expected. The bottle is great! Minimal packaging saved on waste yet gave all the instructions I needed. Charcoal filter was super easy to fit. Bottle feels and looks quality and the top and stopper are really tight, no worries on leakage. And most importantly the water tastes great! It's easy to carry either by hand or by the fabric tag attached to the top. It can lie on the sofa or safely in a bag because it doesn't leak. Would definitely recommend.

23 de marzo de 2017
Opinión espontánea

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