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Blue  Opiniones 

15
•
TrustScore: 3.5 sobre 5

3,6

Compañía de servicios públicos de agua
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Información sobre la empresa

  1. Compañía de servicios públicos de agua
  2. también en la categoría
  3. Planta de tratamiento de aguas negras

Escrito por la empresa

Blue is a business water retailer dedicated to making water and wastewater services simpler, clearer, and more cost‑effective for organisations across Scotland. We combine industry expertise with a modern, customer‑first approach, helping businesses take control of their water usage. At Blue, we believe that great service is built on trust, clarity, and doing the right thing. That’s why we focus on straightforward processes, responsive customer care, and continuous improvement across everything we do. Whether you’re looking to switch water retailer, streamline your operations, or simply get more value from your utilities, we’re here to help.

Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

15 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,6

Todas las opiniones

(15)

13 opiniones en los últimos 12 meses

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Comprobamos las opiniones

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Valorada con 1 estrellas sobre 5

If I could give this company 0 stars...

If I could give this company 0 stars I would.
Appalling customer service, unrealistic penalties and absolutely no acceptance that sometimes their systems might be at fault. Avoid if at all possible.

2 de octubre de 2026
Opinión espontánea
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Respuesta de Blue

Good Morning

We are sorry to hear of your experience with us. If you can kindly email your details to customerresolution@blue.supply and one of our team will look to contact you to discuss the matter further.

Kind Regards
Blue Admin Team

Valorada con 4 estrellas sobre 5

A dedicated person to contact

A dedicated person to contact. It makes such a huge difference. Rian....is always on hand and very knowledgeable.

10 de septiembre de 2026
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Respuesta de Blue

Good Afternoon Ms Lafferty,

Thank you very much for taking the time to leave a review. We completely agree that having knowledgeable, supportive staff on hand makes a real difference to our customers’ experience.

We’re delighted to hear that your interaction with Rian was so positive, and we truly appreciate your feedback.

Kind Regards
Blue Admin Team

Valorada con 1 estrellas sobre 5

My advise to anyone don’t go near blue…

My advise to anyone don’t go near blue business water they taken over two of my supplies without telling me the cost went up by 140% cost me a fortune to buy out of there con tricks Please don’t go near them the reviews you are seeing must be false Worst Co I’ve dealt with in 40 years. Just got your response all untrue shameful behaviour I will make sure you are taken to court

3 de agosto de 2026
Opinión espontánea
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Respuesta de Blue

Good Morning Mr MacKay,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with us has not met expectations.

After reviewing all correspondence in detail, we can see that there were ongoing concerns regarding the allocation of your water supply. Throughout this period, our team provided repeated evidence confirming that Blue had been allocated as the supplier. We appreciate that this was a point of dispute for some time, and we’re glad that the legitimacy of our invoices has now been accepted.

We also note that payment plan options were offered to support you, although you ultimately chose to settle the balance in full.

Regarding pricing, Blue’s charges have increased in line with wholesale market changes, and we continue to ensure that all adjustments are communicated transparently.

If you feel there is anything further we can clarify or assist with, our team is always here to help.

Kind Regards
Blue Admin Team

Valorada con 5 estrellas sobre 5

Very Helpful Staff

Company reached out and offered a discount to switch to a direct debit arrangement. Rian was very helpful during the quick and easy process.

24 de julio de 2026
Opinión espontánea
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Respuesta de Blue

Good Morning Mr Stoakes.

Thank you for your review, we are glad Rian was able to help you and we thank you for allowing us to serve you.

Kind Regards
Blue Admin Team

Valorada con 5 estrellas sobre 5

Great help from Rian

After the initial shock at finding out we required a commercial water supply for our horses, Scottish Water (who were very unhelpful)set up a contract on our behalf with Blue Business Water. I have nothing but praise for Rian, he went out of his way to help and support us. There was a bit of a pricing issue with the new contract, but Rian has helped us resolve this

10 de julio de 2026
Opinión espontánea
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Respuesta de Blue

Good Morning Mrs Watt

We’re genuinely sorry to hear about your experience, and we appreciate you taking the time to share your feedback.

All customers affected by the pricing error have been contacted proactively and provided with clear information about their rights and the options available to them. We acted in good faith throughout, and our aim has always been to ensure transparency and fairness.

Please refer to the letter you received, as it explains your choices in full. If anything is unclear or you would like further support, our team is here and ready to help.

Kind Regards
Blue Admin Team

Valorada con 1 estrellas sobre 5

Basically a scam. Ripping you off for everything they can.

Basically a scam. Took over my business water supply and charged me the maximum they possibly could for 3 weeks supply to an empty property whilst I was waiting for my appointed supplier to take over. It would have been cheaper to hire a tanker or buy bottled water. Avoid at all costs.

17 de abril de 2026
Opinión espontánea
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Respuesta de Blue

Good Afternoon Mr Cook

We are sorry to hear of your experience, Blue was allocated the supply as part of the Scottish Water GAP site scheme as no supplier was chosen within the allocated time. This is standard practice within our industry for any retailer who has opted into the scheme.

As we were supplying the services through a deemed contract you were placed on our standard tariff. If you would like one of our team can contact you to discuss the matter, if you can send your contact details to hello@blue.supply and one of our team would be happy to discuss.

Regards
Blue Admin Team

Valorada con 5 estrellas sobre 5

Quick and easy Check-in for business customers

Really impressed with the support from Rian. He kept everything simple, responded quickly, and made the whole process easy. Excellent service.

26 de marzo de 2026
Opinión espontánea
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Respuesta de Blue

Good Afternoon

Thank you for your lovely review, we are so glad that Rian was able to help you.

Kind Regards
Blue Admin Team

Valorada con 5 estrellas sobre 5

Super Service!

My new business account was set up in next to no time thanks to Rian and the team at Blue. All my concerns and queries were answered fully in a polite and friendly manner leaving me very pleased and impressed with the whole process.
David.

1 de abril de 2026
Opinión espontánea
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Respuesta de Blue

Good Morning David, thank you for the really lovely review, we are so glad to hear that the team were able to support you.

Kind Regards
Blue Admin Team

Valorada con 5 estrellas sobre 5

Very easy to set up a DD

Very easy to set up a DD for a paperless account. Staff are helpful on the telephone.

31 de marzo de 2026
Opinión espontánea
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Respuesta de Blue

Good Afternoon Mr Hutchinson, thank you for your feedback. Our team are always happy to help.

Kind Regards
Blue Admin Team

Valorada con 5 estrellas sobre 5

Professional and Seamless Process

After having to move on to Business, I was being assisted by Rian who was very helpful and process seamless . Rian arranged for immediate water meter installation which was extremely straightforward and also ensure I was on the best tariff for my usage, so hoping the rates are competive .

19 de marzo de 2026
Opinión espontánea
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Respuesta de Blue

Good Morning Sir, we are glad to hear your experience with Rian was a positive one, thank you for being a customer with us.

Kind Regards
Blue Admin Team

Valorada con 5 estrellas sobre 5

Great Customer Service and Competitive pricing

This company dealt with my issue in an extremely patient and understanding way. I spoke to Diana and to Rian who were both very efficient and diplomatic in resolving my queries. From an initial feeling that I would not sign up with this company due to having received an invoice out of the blue, their explanations and handling of the situation led me to sign a 3-year contract and feel reassured and very fairly treated. A very positive experience.

20 de marzo de 2026
Opinión espontánea
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Respuesta de Blue

Thank you so much for your feedback, we are glad that the team were able to help.

Kind Regards
Blue Admin Team

Valorada con 5 estrellas sobre 5

Very Helpful

Helpful, and very reasonable. Excellent customer liaison.

12 de febrero de 2026
Opinión espontánea
Logotipo de Blue

Respuesta de Blue

Thank you for your feedback, we are always happy to help where we can.

Kind Regards

Blue Admin Team

Valorada con 5 estrellas sobre 5

Polite, pleasant, professional

I recently dealt with Rain at Blue Business Water. A delightful young man who was polite, pleasant and professional at every turn. He kept me fully informed during the transition period. Based on my dealings with him I would highly recommend Blue Business Water.

16 de diciembre de 2025
Opinión espontánea
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Respuesta de Blue

Thank you so much for your feedback it really is valuable to us, and we are glad that Rian was able to help.

Kind Regards
Blue Admin Team

Valorada con 1 estrellas sobre 5

Zero customer service

Very poor customer service, don't answer the phone in a professional manner.
Expecting you to sign up with them, but not send any information on their charges.
Definitely one to avoid

19 de junio de 2025
Opinión espontánea
Logotipo de Blue

Respuesta de Blue

Good Morning Mr Ledward.

We understand that a member of our team has called this morning to discuss your experience. We are sorry that you have not had a pleasant experience with us and will use the feedback you have provided to improve our service in the future.

Kind Regards
Blue Admin Team

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