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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ho acquistato la bici elettrica BW-T16 Pro della quale sono soddisfattissimo ed entusiasta.E' piccola e grintosa la uso in un paese di montagna e se la cava a meraviglia anche nelle salite.Durante l'... Ver más

Valorada con 5 estrellas sobre 5

Absolutely brilliant bikes, bought the first for my wife but I couldn’t keep up so couple of days later ordered one for myself. 3 levels of pedal assist and a 7 speed shimano gear train can deal wit... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Postage was not btillant and I have had a couple of issues over the past year thats why only 4 stars. I contacted the team at bodywell and we wactched the videos on Internet and it turned out i... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I received my ebike today after an issue with delivery which meant almost 2 weeks to get here. No apology and I had to chase them up twice. Poor communications with no apparent customer care dept... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de accesorios para bicicletas

Escrito por la empresa

Bodywel is a high-quality and innovative electricbikes company that offers a new and sustainable solution for urban commuting.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

40 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,8

Todas las opiniones

(40)

8 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 1 estrellas sobre 5

STOP 🛑 NICHT SERIÖS 🛑🛑🛑Wer möchte eine…

STOP 🛑 NICHT SERIÖS 🛑🛑🛑Wer möchte eine E-Bick kaufen nicht von Bodywel🛑🛑Stop
firma Bodywel verkauft E-Bick STOP NICHT KAUFEN 🛑🛑🛑🛑 nicht Seriös und kriminell. als ich eine E-Bick Online bestellt habe stand kostenlos Versand und kostenlose Rückgabe . deswegen habe ich auch bei Bodywel bestellt. leider bin körperlich behindert und das war sehr schwierig für mich das e- bock zu benutzen. als ich der Verkäufer kontaktierte habe Sie haben alles versucht das ich das Fahrrad doch zu behalten. ( Sie haben gedroht mir 200€ abzu ziehen, oder ich sollte das Fahrrad selbst weiter zu verkaufen, und so weiter. ) als ich Paypal kontaktierte habe, würde das Fahrrad doch abgeholt. da ich körperlich nicht Inder Lage bin das Bock zu verpacken haben zwei von meinem Nachbarn mir geholfen und meine Frau war auch dabei. es war einband frei unbeschädigt. jedoch der Verkäufer meldet bei Paypal das Fahrrad ist besänftig?? Ich frage mich wie?? Ich habe dass Fahrrad nicht mal zusammen gebaut. als ich die Firma Bodywel so wie es sich gehört Bewertet habe. kam eine Nachricht, auf Grund meine Unfreundlichkeit, werden die das Geld behalten. 489€? das hat mit seriöse nichts zutun. das sind kriminelle und Mafia. die versuchen mit allen Mitteln mich zu betrügen. natürlich kann ich alles beweisen. alles was ich hier geschrieben habe. es würde per e-mail kommuniziert, und wer möchte wissen mit wem Geschäfte gemacht kann mich gerne kontaktieren. und ich werde die komplette e mail verlauf vor zeigen. FIRMA BODYWEL (E-BICK) sind kriminell.STOP NICHT BESTELLEN 🛑🛑🛑🛑🛑😡😡😡😡
Bodywel company sells E-Bick STOP DO NOT BUY 🛑🛑🛑🛑 not reputable and criminal. when I ordered an E-Bick online it said free shipping and free returns. that's why I ordered from Bodywel. unfortunately I am physically disabled and it was very difficult for me to use the e-bock. when I contacted the seller they tried everything to get me to keep the bike. (They threatened to deduct €200 from me, or I should sell the bike myself, and so on.) when I contacted Paypal they said the bike would be picked up. as I am physically unable to pack the bike, two of my neighbors helped me and my wife was there too. it was cover free and undamaged. but the seller reported to Paypal that the bike is broken?? I wonder how?? I didn't even put the bike together. when I rated the Bodywel company as it should be. I got a message saying that because of my rudeness, they are going to keep the money. 489€? That has nothing to do with being serious. They are criminals and the mafia. They are trying to cheat me by any means possible. Of course I can prove everything. Everything I have written here was communicated via email, and anyone who wants to know who I was doing business with is welcome to contact me. And I will show the entire email history. BODYWEL (E-BICK) are criminals. STOP, DO NOT ORDER 🛑🛑🛑🛑🛑😡😡😡😡

6 de julio de 2024
Opinión espontánea
Logotipo de Bodywel

Respuesta de Bodywel

After seeing your repeated attacks on our Bodywel, we are very disappointed. You have mentioned multiple times about your disability and hoped for a full refund from us. Our colleague immediately applied to the general manager for a full free refund for you,and it was approved. The finance colleague processed the refund for you the next day.

After receiving the refund, you immediately changed your attitude and verbally attacked us. Anyone with common sense knows that when you submit an application to PayPal, without our agreement to your refund request, you would have to wait at least 30-60 days before entering the PayPal review process.It is impossible for you to receive a refund in just a few days.

If we had not made a special request to the general manager for a full refund for you; our warehouse would definitely have submitted evidence of this bike being used multiple times by you to finance,contrary to what was described by our customer service as unopened original packaging. When we submitted evidence that the bike had been used already to PayPal, we believe PayPal will handle it fairly and justly.

No e-bike sales company is willing to accept back a bike that has already been used by someone unless everything is normal.

Valorada con 1 estrellas sobre 5

Poor customer service & warrenty

Owner of 2 months and due to faulty control unit which they have refused to replace so far, bike is unsafe to use in any power assist mode. Endless emails telling me to watch this or that video. If it's faulty, it's faulty. Watching videos won't help. Bodywel Service #14014UK-A275

Update 02.07. Finally after reading this review bodywel gave in and sent me (very quick delivery from China) a new control unit that works fine. The spanner sent to fix non working brake won't help when a whole brake bleed and reoil is required. I'm might perhaps one day have a bike I can ride safely.

19 de junio de 2024
Opinión espontánea
Logotipo de Bodywel

Respuesta de Bodywel

Dear customer, hello!

I sincerely apologize, your after-sales issue was randomly assigned to our intern customer service colleague for handling.Unfortunately, her supervisor was on vacation during those days,which resulted in not being able to promptly and effectively handle and resolve the issue for you.

Furthermore, due to carelessness in the warehouse, the wrong model of controller was sent to you. In response to this issue, we have also criticized the intern customer service representative and set a deadline for improvement. We also hope to receive your understanding!

Valorada con 5 estrellas sobre 5

Great Customer Service

I purchased an A275 model about 6 months ago. My wife and I both use the bike almost every day. The bike is very comfortable, and it has not had any issues. We are living in a steep city. Hydraulic brakes are powerful enough to stop the bike at high-angle downward steeps, and the motor is powerful enough to take you through steeps. Recently, there was a problem with the battery, and after contacting customer service, they are going to send me a new battery without even charging for the shipping fee, which is an example of great customer service.

22 de mayo de 2024
Opinión espontánea
Logotipo de Bodywel

Respuesta de Bodywel

Dear Customer.
Thank you for your support.

If you have any further questions regarding the use of your bike, please feel free to contact our customer service team.

Have a nice day.
Bodywel

Valorada con 5 estrellas sobre 5

This bike is practical and drain the…

This bike is practical and drain the battery. I have owned it for about a year and it still works perfectly. I advise people to try it.

10 de mayo de 2024
Opinión espontánea
Logotipo de Bodywel

Respuesta de Bodywel

Dear Customer.

Thanks for your kind recommendation on our bike.

If you have any questions about the bike you need to ask, please feel free to contact us.

Have a nice day,
Bodywel

Valorada con 5 estrellas sobre 5

Purchased a a275 bike from this company…

Purchased a a275 bike from this company last year and I’m still very happy with my order. The shipping from the company was quick and arrived on time. Very good communication. I’m happy with the purchase and the service I received.

1 de septiembre de 2023
Opinión espontánea
Logotipo de Bodywel

Respuesta de Bodywel

Dear Customer.

Thank you very much for your approval of our A275 bike.

If you have any questions about the bike you need to ask, please feel free to contact us.

Wish you all the best.
Bodywel

Valorada con 1 estrellas sobre 5

Aftersales problems

I received my ebike today after an issue with delivery which meant almost 2 weeks to get here. No apology and I had to chase them up twice.
Poor communications with no apparent customer care dept.
Onto the bike, it seems well built, is easy enough to assemble and is easy to ride. The hydraulic brakes need servicing despite being new. Overall a good product with an average to low customer experience.

Since writing this I have had no end of issues with the screen display and the recommended Tuya app with Bodywel customer services expecting me to remedy this myself. Therefore I am revising this down from a 3 star to a 1 star review until this issue is sorted out.

8 de mayo de 2024
Opinión espontánea
Logotipo de Bodywel

Respuesta de Bodywel

Dear Customer.

Thank you very much for your approval of our products.

If you have any questions or need further information about the use of your bike, please contact the correct email address: info.uk@bodywel.com

Kind regards,
Bodywel

Valorada con 4 estrellas sobre 5

A26 Purchase

Purchase, delivery and installation reasonably simple for my A26. Use it for commuting to work 7 miles each way, day and night. Makes it a doddle. Easily achieves the quoted range in Warp mode 2. The info on the large digital screen is a disappointment .... trip reading does not have a tenth of mile/km which would have been handier. I do not trust it to be accurate either - not really a drama, but. The trip resets after every power on/off, I would have preferred reset at my bidding. The speed displayed does not necessarily show your actual speed. Warp 2 has a target speed of 11 mph when using pedal assist, and does not display above that. Same for Warp 3 at 15 mph. If you freewheel downhill, again it will not show above 15 mph target speed even though it's nearer 25 mph! The pedal assist kicks in after approx half a pedal rotation. Best not to try and pedal harder than the target speed .... ease off pedalling and allow motor to reach the speed. On steeper inclines, gearing down may assist. Disc brakes are reasonable with adjustment. Headlight fantastic. A clock display would be handy! Annoyingly, the power key sticks out and I have bent it simply pedalling, hitting it with the rear of my left heel! Ride a bit clunky, tyres a little too off-road for commuting, seat passable but overall satisfied.

31 de marzo de 2024
Logotipo de Bodywel

Respuesta de Bodywel

Dear customer,
Hello!
Thank you for sharing such detailed user experience! For some of the issues you mentioned, especially regarding trip record reset, display accuracy and speed display details, we will pass your feedback to the product team for improvements in future product and software updates.

Thank you for your valuable feedback, your input is very important to us in continuously improving our products and services! If you have any questions or need assistance in the future, please feel free to contact us via email at info@bodywel.com. Have a pleasant ride!

Valorada con 5 estrellas sobre 5

The A26 bike is good-looking

The A26 bike is good-looking, but the installation requires a little patience. During installation, there was a hole where I tightened the slide wire too hard, but they sent me tools and video tutorials, and now the problem has been solved.

24 de febrero de 2024
Logotipo de Bodywel

Respuesta de Bodywel

Dear customer,
Thank you for your honest sharing. If you have any questions during subsequent use, please contact our customer service team in time.
I wish you have a nice day.

Valorada con 5 estrellas sobre 5

Exceptional Customer Service; patient and attentive

I ordered the Bodywel A26 about 4/5 months ago, and use it everyday for commuting. The bike build quality is great, the company are very descriptive about the products they offer and their products are high quality. All the issues I've had with the bike were my own fault, and Bodywel customer support has been outstanding - very responsive and extremely helpful. My first issue was not attaching the bike handlebar stem correctly (it came off during use, my own fault), however, Bodywel provided me with videos and detailed instructions to correct my installation issue. My second issue I've had was when I ran through a pot hole and damaged the rear wheel rim (my own fault again). I contacted Bodywel support and they gave me a discount to buy a new rear wheel kit after their product engineers inspected the photos I sent to them.

Overall, I wasn't sure how much support I would get from the company for my issues but they have gone above and beyond to resolve my problems. Highly recommend product and company.

6 de marzo de 2024
Opinión espontánea
Logotipo de Bodywel

Respuesta de Bodywel

Dear customer,
thank you for your sharing. If you have any questions during subsequent use, please feel free to contact us and we will always provide you with support. have a nice day.

Valorada con 5 estrellas sobre 5

Glad for everything

Good morning, I am to share my great experience or feedback to Bodywell.
The reason is: every time I need a support regarding to my electric bike from Bodywell company, I have received all support at the due time, and not late.
So I can express my gratitude and satisfaction of being a happy customer from Bodywell company. Thanks so much for everything really.

1 de marzo de 2024
Opinión espontánea
Logotipo de Bodywel

Respuesta de Bodywel

Dear customer, thanks for your kind sharing. If there is anything else we could help,please feel free to contact us. Have a nice day.

Valorada con 3 estrellas sobre 5

When I received the goods

When I received the goods, the outer box was a little damaged, but fortunately there was nothing wrong with the accessories inside. I hope to check it before shipping in the future and not let a small problem affect the brand image.

7 de febrero de 2024
Logotipo de Bodywel

Respuesta de Bodywel

Dear customer, thank you for sharing. Regarding packaging issues, I will record feedback for you and send it to the relevant departments for improvement. Your sharing will help Bodywel promote the improvement of our products and services. Thank you for your valuable suggestions. If you have any questions about using your bike, please feel free to contact us. I wish you have a nice day.

Valorada con 5 estrellas sobre 5

riding T16 to work

I haven't ridden a bike for a long time. I bought this bike because my latest workplace was a bit far away. After installing it, I went out and tired it for a few kilometers. It is very light to ride.

12 de febrero de 2024
Logotipo de Bodywel

Respuesta de Bodywel

Dear customer,

Thank you for your kind comment. If you have any questions about using the T16, please feel free to contact us. Have a good day.

Valorada con 5 estrellas sobre 5

The appearance is cool

The appearance is cool, the colour is good-looking, the ride is different from ordinary bicycles, and the power is sufficient.

7 de febrero de 2024
Logotipo de Bodywel

Respuesta de Bodywel

Dear customer,

Thank you for your positive sharing. If you have any questions about using your bike, please feel free to contact us.

Valorada con 5 estrellas sobre 5

F20 is really good

F20 is really good. The black one I bought is very eye-catching and provides an additional way to travel. The installation is relatively simple, just follow the installation video. As an amateur cycling enthusiast, i'm quite satisfied.

23 de enero de 2024
Logotipo de Bodywel

Respuesta de Bodywel

Dear customer,
Thank you for your honest sharing. If you have any questions about the use of bicycles, please contact us

Valorada con 5 estrellas sobre 5

The bike looks amazing and very good…

The bike looks amazing and very good quality, unfortunately came with the front fenders broken because of careless delivery but the costumer service was prompt to help me and replace it in no time!

4 de diciembre de 2023
Opinión espontánea
Logotipo de Bodywel

Respuesta de Bodywel

Dear customer, thank you for your understanding. We have reported this matter to the transportation department and will further strengthen packaging in the future. If you have any usage questions, please contact us in time。Wish you a happy riding experience.

Valorada con 5 estrellas sobre 5

the shipping delayed a day or two

the shipping delayed a day or two, may be beacuse Black Five.but the electric power is very easy, you can also switch off the power as a normal bike pedal exercise, not very heavy.

3 de diciembre de 2023
Logotipo de Bodywel

Respuesta de Bodywel

Dear customer,
Hello!
Thank you very much for your recognition of our Bodywel products. At the same time, we will continue to work hard to produce higher quality products. If you have any questions or need further consultation in the future, please contact us at info.uk@bodywel.com.

Wish you a happy life!

Valorada con 1 estrellas sobre 5

Regret my purchase already

My electric bike arrived 4 days ago.
Very poor instruction manual so I paid a cycle mechanic £50 to assemble it.
He could not fit the rear rack because one of the threads had gone so ir is now tied on.
The rear hydraulic brake is not good enough due to too much air. Obviously been in storage a long time.
He now says he can pump oil into the system at extra cost.
Have contacted customer support and still waiting
The Company claim to offer a 15 day return but they are reusing to refund me even though imo the bike is faulty and unsafe.
Stay away from this Company

22 de agosto de 2023
Opinión espontánea
Logotipo de Bodywel

Respuesta de Bodywel

Dear customer,
Please kindly know that installation of the rear rack is easy and we are equipped with installation videos.
You can install it according to the video we provide you. Please see the installation link:
https://drive.google.com/drive/folders/17I22uaxq1dipIF9Q9TMDkxU-HEcGGLFg
If you have any unresolved questions, please contact us and we will respond promptly

Valorada con 4 estrellas sobre 5

Does exactly what I wanted it to.

Bought the womens A26 e bike last week. Self assembly took about 2 hrs (I'm a middle aged woman). Instruction manual useless but videos of how to do everything on bodywel website/you tube were fine. Connecting to app is a nightmare until you realise you need to hold down + & - sign as well as M 6 times- which isn't obvious anywhere. (I still don't have a tally of my miles so far- which is mildly annoying). Riding is taking a bit of getting used to- not fully convinced of my construction abilities!! Brakes are not great- lots of tweaking- still not there (might just need an expert to look it over) and there was a clanking noise on the left pedal for a good 40 miles which seems to have worn off. But, after all this, I'm impressed so far. I live in Devon. There are hundreds of hills which, as long as you don't stop half way, are easily conquered where once i would have to get off and walk. In the end it does exactly what i wanted it to at a fraction of the cost of others on the market. It does take a leap of faith and perseverance though, but worth it.

15 de agosto de 2023
Opinión espontánea

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