Book Cartrawler Opiniones 

I strongly recommend avoiding this company and booking directly through a reputable car rental company’s website instead.

I was planning one last family trip before my two oldest children left—one for college and the other for the Marines. We booked an Airbnb, and during the booking process there was an option to “rent a car for your trip,” which redirected us to CarTrawler.

I made my reservation at 8:23 a.m. and, just four hours later at 12:23 p.m., we decided to cancel. I first tried calling the customer service number provided, only to discover it was invalid. I then contacted customer support through the website’s chat feature and requested that my reservation be canceled.

The representatives, Ahmad and Sharif, confirmed they could cancel the reservation but informed me they would keep the entire $410 I had paid. When I requested a full refund, they refused, stating that their policy does not provide refunds for cancellations made within 48 hours of the scheduled pickup time.

I explained that I wasn’t canceling days after making the reservation—I had booked it only four hours earlier. It made no sense that I would lose the full amount despite canceling almost immediately after booking. Unfortunately, they would not make any exception or work with me.

In my opinion, this was an extremely disappointing customer service experience. If you value flexible cancellation policies and responsive customer support, I recommend skipping this booking service altogether and renting directly from the car rental company instead.

Booked, paid and had confirmation for the private transfer service. However at 4am the taxi failed to pick us up for the airport.
Avoid at all costs unless you want to be left stranded in a foreign country.

Had an issue last year Aug 2025 with Easyjet booking which included car hire at Luton airport with Europcar.
I added car insurance excess protection later to the booking before we were due to travel.
On arrival at Europcar all seemed well but when we got to discuss insurance and I showed them them the excess voucher they then said i failed a credit check but could not explain why and said there was nothing they could do.
Had to go to Avis desk directly beside Europcar they showed me my credit score which was good and hired me a car but was more expensive as a turn up and not pre booked.
So having got back from my break got in touch with Easyjet and they were not interested at all as the car booking bit goes through their "partner" Car Trawler.
Many emails later and Car trawler refusing to refund saying I didn't meet the criteria on site but they would not tell me what the issue was.
So I contacted my credit card company and disputed the transaction and as if by magic less than an hour later Car Trawler sent me an email re a refund to the credit card for the original car hire booking transaction and also the second debit card I used to add the excess insurance.
So in summary if no service provided they can't keep your money, contact your card provider.

I booked a car through EasyJet Car Hire/CarTrawler for collection in Venice Marco Polo airport.

The booking conditions stated that a physical credit card issued by a recognised bank in the lead driver's name was required, and that digital bank cards, virtual cards, prepaid cards and debit cards would not be accepted.

I arrived with a physical Mastercard in my own name issued by Monzo, a UK-regulated bank. The card was not prepaid, was not a virtual card, and I was not attempting to use a mobile payment method. Based on the booking conditions, I believed I met the stated requirements.

However, the local supplier refused to release the vehicle because the card was issued by Monzo. The booking terms did not clearly state that physical cards issued by online banks such as Monzo would be rejected, and I believe the wording regarding "digital bank cards" was unclear and open to interpretation.

I spent approximately two hours at the rental desk while customer services attempted to resolve the issue with the supplier. After unsuccessful attempts to reach a manager, I was offered the option of waiting longer or accepting a refund. As I urgently needed transport and had already been delayed for two hours, I accepted the refund option and had to arrange alternative transport at significantly higher cost.

After returning home, I contacted customer services regarding the refund I had been promised. Despite being advised by telephone at the airport that a refund would be issued, I subsequently received an email stating that no refund would be provided. This was extremely disappointing and contradicted what I had been told at the time of the incident.

I would not advise anyone to book through EasyJet Car Hire/CarTrawler.

KlassWagen Portugalia, Faro. Wynajem pojazdu 6 dni. Spawna i punktualna obsługa, transfer z lotniska na miejsce wydania pojazdu. Pojazd czysty, w badzo dobrym stanie technicznum. Wydanie i odbiór , przekazanie dokumentów i informacji o zasadach wynajmu profesjonalne 10/10 Obsługujący Mohamed Aly.

Dont do this! They use every trick to make you pay a lot of extra money on pick-up.

Very disappointing experience with Sicily by Car at Verona Airport.

I had a confirmed reservation made through CarTrawler and arrived on time to pick up the vehicle. However, the staff refused to provide the car because I did not have a credit card in my name, even though this requirement was not clearly communicated during the booking process.

I was left stranded at the airport since 3 AM with a 5-year-old child, which is completely unacceptable. No alternative solution was offered, no flexibility, and no real assistance from the staff.

Despite having paid for the booking, I received no service.

This situation caused significant stress and inconvenience, and I strongly believe customers should be clearly informed about such strict requirements in advance.

I do not recommend this company

Be very careful with this company. They have an opaque “security” check and if you fail they keep your entire rental cost. After a number of unhelpful replies from Ahmed and Osama from the Customer Care team, I learned this the hard way. They have refused to provide contract verbiage to support this business practice. Beware.

I had a problem with a rental change and tried contacting Cartrawler support, but it was very hard to get a real person on the phone. Emails took ages to get any reply, and when they did respond it wasn’t helpful.

Attention la commission que cet intermédiaire prend est énorme.
J’ai pour ma part payé un peu de 1200€ début septembre pour une location ayant lieu en décembre coûtant réellement ~ 850€. La commission est donc de 350€… soit presque 30% du montant…!!

Réservez en direct chez les agences est bcp plus intéressant!!
Service à éviter!!

Do not use…. I booked a car hire with them and never got my car when I complained they didn’t want to pay me back and was protecting the car rental company instead of the customer
Service is non existent They are Very very BAD

We booked car trawler taxi transfers from Malaga airport to hotel in Benalmádena and return journey via Ryanair app.
No problem when we arrived at Malaga airport, taxi waiting as arranged.
However, the taxi failed to arrive for return journey to airport and after waiting some time we had to take and pay for another taxi as we would have missed our flight home.
No communication from taxi company and it was left to us to make a complaint.
We have been reimbursed for return journey.but only explanation was driver had an incident. and yet they didn’t think to automatically refund us.
Would never use or recommend to anyone

TERRIBLE COMPANY Booked transfer through Ryanair and wanted to change return transfer hotel pickup time. On the booking confirmation it says you do it online but you can’t. It said on the confirmation booking passed to Mozio so called them and they said we can’t change pickup time as Cartrawler hasn’t paid them! The contact phone takes you around the houses. After 2hours of getting nowhere I cancelled and booked a taxi which was cheaper than the transfer. So ended up paying twice for return transfer.

Booked a car through Eurowings for collection in Germany. I paid the extra insurance when booking, to waive the excess. When trying to collect the car, they said they did not recognise the insurance I took out when booking and that I needed to pay €203 extra for the insurance (I had only paid £154 for the car and insurance up front). After many calls and emails, I still have no refund. Absolute scammers, should not be in business!

Absolutely the worst company ever, scammers and incredibly toxic. Avoid at any costs

Quick update: Refund received from CarTrawler after follow-up. Thanks to those who advised the EU Small Claims route—preparing the claim helped resolve this quickly.

CarTrawler kept my full prepaid amount even after Europcar confirmed a refund — I’ve started EU Small Claims today.

CarTrawler sits between Jet2 and Europcar as a commission-based intermediary. In my case, they didn’t just keep a commission — they kept the entire booking amount after classifying me as a “no-show” because I couldn’t show a return flight at the desk. That requirement is impossible when you’re moving to the country where the rental was supposed to happen, which was my situation.

Europcar acknowledged this at the counter and later by email, confirmed the hire failed on their side, said they weren’t holding funds, and that I should receive a full refund.
CarTrawler still refused, repeatedly quoting generic T&Cs. If they’re an intermediary, at most, they should keep a commission — not everything. Keeping the full amount feels like unfair retention and deeply undermines trust.

I’ve started the EU Small Claims process in Dublin today against Etrawler Unlimited Company (trading as CarTrawler).

If you’re in the same situation, here’s the fast path

Gather proof: your voucher/terms, the supplier’s email confirming refund/that they hold no funds, and CarTrawler’s refusals (emails/chats).

File EU Small Claims (Ireland – Dublin) against Etrawler Unlimited Company (t/a CarTrawler) at their registered Dublin address.

Form choices: Claim Basis = Services → Claim Goods = Other Services. Claim amount = your prepaid total (principal).

Case Party Information (Defendant)
Party Type: Registered Company
Role in Case: Defendant / Respondent
CRO Number: 93433
Name: Etrawler Unlimited Company
Trading As: CarTrawler
Solicitor Firm: (leave blank — you’re a Litigant in Person)
Solicitor Address / Email: (leave blank)

Address of Party (Company)
Registered Office: Yes
Address Line 1: Classon House
Address Line 2: Dundrum Business Park
Address Line 3: Dundrum Road
Town/City: Dublin
County: Dublin
Post Code (Eircode): D14 X9F9
Country: Ireland
Email: customercare
Telephone: +353 1 499 960
Mobile Phone: (leave blank)
Contact Consent: No

Explain clearly: service not provided; supplier accepted responsibility and confirmed refund; intermediary kept the full payment.

Screening first: the Small Claims Office must accept your claim before you pay anything.

After acceptance: pay the €25 fee only then, and upload your documents (or send them by email if instructed).

Outcome: once served, many cases settle quickly — refund + fee + statutory interest — without needing a lawyer.

CarTrawler’s handling here is not how a fair intermediary behaves. If your supplier has confirmed a refund but the broker keeps your money, stop the back-and-forth emails and use EU Small Claims.

Waardeloze organisatie, ik had een vlucht geboekt via Opodo en zij boden ook autoverhuur aan, aangezien ik een auto nodig had hier gebruik van gemaakt, ik heb toen voor Sixt gekozen. Nu had mijn vliegtuig vertraging waardoor ik later zou aankomen op de avond dat ik de auto zou gaan ophalen, ik bellen met Sixt maar zij konden me helaas niet helpen omdat de boeking via cartrawler was gedaan, na verschillende belletjes uiteindelijk bij de helpdesk van cartrawler aangekomen om door te geven dat ik pas om 22:30 zou landen, geen probleem zei de medewerker na informatie te hebben ingewonnen, ze zijn tot 23:00 uur geopend, maakt u zich geen zorgen, kom ik daar aan zijn ze al om 22:00 uur gesloten, heb ik dus een hotel moeten boeken omdat ik vast zat op het vliegveld en niet weg kon! Waardeloze organisatie die alleen als een vage tussenpersoon dient en vervolgens je niet help maar je gewoon dingen voorliegt om maar van je af te zijn! Gewoon direct bij de autoverhuurder boeken scheelt een hoop ellende!

Deceptive business practices – legal action may be necessary
We are Swedish customers who prepaid a car rental via CarTrawler/Norwegian (provider: Goldcar, Milan). Despite presenting valid ID (passport and driver’s license), the car was withheld due to a sudden and undocumented demand for a national ID card — not stated in the rental terms.

We rebooked a new car with the same dates at a much higher cost, based on CarTrawler's assurance that a refund would be possible. After over six months of delays and contradictory responses, our claim was rejected.

This appears to be a recurring pattern, with many similar reports. We filed a claim through the Small Claims Court in Dublin, and after service of process, CarTrawler quickly refunded the full amount, including interest and court fees. Please note this is for EU citizens.

We share this to prevent others from being misled and having their holidays ruined.

If you’ve experienced the same:

You can file a complaint using the EU Small Claims Procedure. It costs €25, is handled entirely in writing, and you take no risk — you won’t be liable for the company’s legal costs if you lose. No lawyer is required.

More info & form: Search for european small claims procedure

CarTrawler company details for the form:

Company name: Etrawler Unlimited Company (trading as CarTrawler)

Company registration no.: 93433

Registered address: Classon House, Dundrum Business Park, Dundrum, Dublin, Ireland

Court where we filed our claim:
Dublin District Small Claims Office
First Floor, Áras Uí Dhálaigh, Inns Quay, Dublin 7, Ireland
Email can be found online.

TLDL;
-Made contract with cartrawler (full AXA insurance + car from GoldCar)
-GoldCar laughs at this contract and demands their own insurance, or else I can continue walking. No car without their own insurance.
-When returning car, GoldCar refuses to refund insurance, still laughs at CarTrawler document as it's not their contract. "We have nothing to do with this contract"
-CarTrawler refuses to refund, as it's written on contract that nothing extra should be paid.

By far the worst experience I’ve ever had. I was scammed out of 3500 SEK for no reason. Even the Swedish National Board for Consumer Disputes (ARN) tried to contact the company for over a month and they never replied. Please stay away and book directly with the companies instead. They have better deals, terms, and agreements