Book Cartrawler Opiniones 

BEWARE…Easyjet car hire vouchers
I had a 300 euro car voucher from a cancelled trip at lockdown. Using this voucher is a very protracted process. If you don’t still have the booking number they will not help you. How difficult can we make it for customers to claim their money back Easyjet? Numerous calls to customer services, referrals, cut off calls, unable to find booking, no voucher, yes a voucher.
I used part of my voucher for a short Carhire in faro of 50 euros and when trying to use up the remaining 250 was told that the voucher is a one-time payment (ie I am unable to use up the remainder of my voucher for future car hire and have lost the majority of the money I am owed) This was never made clear when making the faro Carhire booking..
throughout this process the impression is one of a company not wanting to pay up on what they owe. I feel mislead, tricked and deceived and have lost all trust in Easyjet Carhire.
Daylight robbery
I will do my utmost to avoid booking any Carhire via this company in future

Do not book through this company. We booked a car through car trawler and Europcar. When we booked online before our trip, it was written clearly in the contract that all taxes, fees and surcharges were included. Upon returning the car, we were also told there were no further charges. Subsequently, we were invoiced to our credit card without our authorization an additional 156 Euros for “environmental surcharge”. We contacted Car Trawler three times to rectify the situation and they dismissed our concern with no rationale. Do not book with this company.

I wanted to make a change to my reservation 26 hours before. I had to argue with customer service for more than an hour overall. They tried saying that only the private car service could make changes. The private car service said only cartrawler could make changes. The customer service representative tried to say that i was not eligible for a refund because it was within 24 hours. This was untrue, it was 26 hours before the ride.

I am amazed that this company are allowed to continue trading and would be delighted if they were closed down and this country and the car hire industry was rid if them forever. Shame also on their board of directors for allowing this awful business practice to continue.
The car we hired in Italy broke down on the first morning of our trip in a remote location and was towed away leaving us stranded in a remote location.
The hire company offered us a replacement but only if we returned to their offices some two hours away. This was impossible as there was no public transport or taxis and the breakdown compay refused to take us. The hire car company agreed to cancel the contract and said that they would have refunded the balance of the hire charge but as we had paid through Car Trawler we would have to get the money back from them. Car Trawler have consistently refused to refund any of our hire cost. Their emails are full of useless "customer care blandishments" but have no substance.
To all airlines, hotel groups and booking companies who bother to read this and other comments on Trustpilot - do the travel industry a favour and refuse to have any dealings with Car Trawler. Your own reputations will only suffer if you don't. In truth they do not even merit one star.

When I booked my rental car through Hotels.com, I was re-directed to a 3rd party site, Car Trawler. I booked the car in my husbands name and used my credit card to pay for the car (like I have done countless other times with several other car rental companies). When I arrived at the Las Vegas NU car rental desk, I stood in line for almost an hour. Then, they refused to release the car I had paid for because my husband had a debit card, not a credit card. They refused to accept a debit card for the security deposit. They also refused to help me rebook in my name (since I had a credit card) and I was treated very rudely and poorly since I booked with a third party company. They left me completely stranded on Thanksgiving day. I had a road trip planned, with hotels already booked and paid for and I desperately needed a car. After a couple emails with Car Trawler "customer support", they refused to refund any of my money. Credit cards and debit cards are basically used interchangeably. We have used a debit card to rent cars from at least 3 other companies this year.

Horrible Service! They do not make clear you have to catch up the car within five hours even when the flight ist delayed. Then they do not give you the car you have already payed. Their licence should be taken off.

Scammers They Are Hand In Hand with AXA.
Resulting in partiually ruined vacations & they could not care less !!!.

Avoid at any cost.
Booked a car through EasyJet Car, because my flight was late and the Car Rental Desk was closed, they canceled my reservation for "No Show" and keep all prepaid money without offering any alternative or penalty for late Pick Up.
This despite I correctly communicated the flight number in the reservation.
Skip this company and book directly with the car rental company, you will be more protected in these situations.
Costumer service practically useless, they cannot move or rebook reservation and all they do is sending premade email telling how sorry they are.

Booked Cartrawler through the Easyjet app. Paid for car and upon collection was told that my license wasn't enough. They wanted the "counterpart" of the licence which is not required by law to be part of your driving licence. Neither did they say anything about this counterpart when I booked. So on that, they took my money and refused to give me the car as I stood at the counter. I do understand why Cartrawler would be sneaky like this but shame on Easyjet and Sixt car rentals for allowing this to continue.

****BEWARE**** i have contacted the insurance ombudsman & will be contacting my solicitor, according to Budget Car there insurance is not worth the paper its written on. If u have an accident it could cost you a lot more than there dodgy excess fee, when i complained i was given an email that contained false info. Contact the insurance ombudsman & a solictor to get your fee back.

Don’t use this company, they are thieves how don’t provide the services paid online.

If you don’t want to loose your money, avoid them.

They use ridiculous excuses in order to not provide the service and keep the money.

They stole our deposit on a technicality when the supplier of the rental car was okay to cancel the booking.

Don't bother using Easyjet's car hire service. You'd be much better off dealing with a reputable car hire company directly. I booked a car with Easyjet at Madrid Airport. Had a problem with a cracked screen but as I taken out full insurance with Easyjet's related AXA insurance I thought there wouldn't be a problem. Big mistake? To begin with the Hertz office at the airport refused to answer the phone although I tried for over a day and a half and it was only by contacting the London office of Hertz the following day that anything was done but this meant me having to drive back to Madrid airport (about 100 miles) with a badly damaged windscreen. The car given in place was full of knocks, bangs and scrapes which the hire office said they had noted. However, my wife had the foresight to take photos of the car which was very fortunate as later the office tried to pass off some dents as our fault. On return to the UK we claimed for the £515 for the windscreen replacement from AXA on their website form but as yet we have received no communication from them in spite of several emails to them. You can get a good deal from Easyjet-as long as you don't have a problem! One star from me as I was unable give less.

Cartrawler asked me to send an email so they could ”look more into it”. I did so, and I haven’t heard from them since.

Charged me for car rental. I went to rental to pick up car. They didn’t receive the payment from CarTrawler and I had to make another payment at the rental agency

Two stars for quick responses via chat, 1 star for dealing with the problem which was car insurance charged both with them and Record go. As a broker they will not take any responsibility. See reviews for Record go rental company. Both are making money from these insurances processes while hiding behind small print in the T&Cs. My advice stay clear of both of them and use more reputable companies to avoid issues like this. If you add all the costs up you are likely to be even cheaper off in the end.

Be aware, they steel your deposit.

I didn’t even want to give this company 1 star. Do not use them, they took our money for a return private car hire and never show for either leaving us stranded and having to pay another company to do the job they hadn’t done. They fob you off and you won’t get a refund. I’ve gone to watchdog in the hope this gets investigated as it’s stealing peoples hard earn cash. Again do not book through this company.

Extremly bad service ….lots of issues in France charles de gaulle airport. Europcar employees leave the desk before closure. Dont Pick up cars after 20:00pm.

I am a Virgin Velocity member & booked a car through Cartrawler -supposedly one of Virgin Airlines partner
I used a points & pay option for my booking
I couldn't collect the car due to the Brisbane Floods on the 4/3/22 & now after many weeks & phone calls -they will not cancel my booking so Virgin Velocity can retrieve the points used to be used again-Their Customer Care slogan is false -as they don't care & now I'll be writing to the HOffices of both companies -in the hope I can get my points re-imbursed to my Velocity account