Book Cartrawler Opiniones 

The car rental made the mistake of not having the car class that was agreed upon, then offering as solution:
A. Car downgrade without (partial) refund;
B. Car upgrade paid.
And Cartrawler thinks we do not deserve any compensation. They must be mentally living on some other planet then. Ridiculous group. They really fail to comprehend that at that time we were on holiday and practically did not have any other choice than to sign their document and take the temporary loss before sorting it out after the holiday. Which apparently with them is impossible. And it takes multiple weeks for them reply. Avoid at all costs.

Everyone who lost the money to CarTrawler, write review to CarTrawler, not here.

I paid online for a week of a car rent through Cartrawler. At arrival I got no car, but also the money was not returned. After 20 days I received a reply that they will not return me my money which they did not earn. They are thieves.
Getting someone's money and not providing a service is a theft, whatever your terms and conditions state. No company is allowed to steal a customer's money. The this website, Facebook and X are full of messages of people who lost their money scammed by you.

Do not use!!! I arrived to pick up my vehicle and was requested to provide a credit card which I didn't have. I have hired numerous vehicles in the UK and have always provided a debit card with sufficient funds to cover the excess as security. I agreed to cancel my booking and GreenMotion explained that they had taken no fee. I contacted Car Trawler to request a refund and they refused, despite the rental company having taken no fee. So they have taken my money for nothing. Scum!

Booked a car through cartrawler. Got to the airport and there was no car available. Phoned them and they said have to go back at the airport the next day to get a car. Went back and there was no car. Had to hire a car from another company. It's been 30 days of to and fro with car trawler and they wouldn't refund the money....thieves and just don't use them. Going to the ombudsman to fight these thieves

If ever I could give a 0, I would for this company.
They have no flexibility for late arrivals or if one is delayed at the border even on arrival.

I had a terrible, terrible experience with this company, as it was the first time I booked a transfer from the airport to a hotel.

We arrived in Poznan on time but were delayed for almost an hour at border security. I called the driver to tell him what was going on and asked if he could wait longer. He demanded we pay another 100 pounds for waiting.

I was forced to cancel the inbound and outbound journeys on the app, With the hope of at least getting a partial refund; after 3 to 5 days of no refund, I decided to contact their helpline, to my utmost disgust, I was told I was not eligible for a refund not even a partial refund, as I had canceled less than 24hrs.
I explained what had happened, but the customer service representative, Mahmoud, said it was the supplier's policy. I have no idea who this 'ghost' supplier is, as I was told the same pack of lies by the driver.

Stay away from CarTrawler, as they are all about your money. They show no mercy if your flight is delayed, cancelled, or delayed at the border. BE WARNED.

ZERO! Made taxi reservation 48 hours ahead. Wanted to change time 1 hour sooner. Phone numbers didn't work. Had to get a third number from priority pass which did give me someone to talk to but then they couldn't change booking for me. Their only suggestion was to cancel and then rebook. Per their cancellation policy that suggestion would cause me to lose my payment because no refund is given within 24 hours of reservation! The online link to modify booking didn't work. The customer service agents has no way of changing the time or getting to the taxi service at all. I lost $65.

Their contract says that if you don't collect the car on-time or let them know beforehand. They cancel the hire and keep the money. My flight was couldn't land because of the weather so my collection was missed. When it did land, they didn't have a car available, but kept the full hire payment anyway. I had to find another car to hire and make a chargeback on my credit card.
Read their No-Show term, and think about all the times flights get delayed, diverted or cancelled. They had my flight number, telephone and email but they didn't try and contact me.

If I could give them one star I would I booked car hire through easyJet and the booking was for a car through budget great thinks I as I usually use Budget I also usually get full excess cover so I saw at the airport when boarding my flight I could also do this unaware the booking was not with budget themselves but caretrawler as I was on a last minute dash to an aged aunt in England at 8:30am on the 1/3/24. When I arrived with budget I had the car but not the insurance the insurance with car trawler is a policy where you are still responsible for the damage to the car and pay the excess you then have to try and claim it back through them via AXA I had to pay again to budget which was cheaper to take out the policy I usually take and had wanted to take in the first instance eventually after attempting to get through several bots I got a virtual bot that engages with me and was told I couldn’t cancel the policy with car trawler or get a refund that was only possible up to the 29/2/24 the day before I had taken out the misleading policy which promised €0 outlay in the event of a claim
Steer well clear of this company and booking cars through Airlines totally unacceptable practices

This is cartrawler

They are trying to keep all the good reviews on car trawler and for some reason the real stories and scams are hidden back in this area under ‘book cartrawler’ its just disgraceful how they get away with whet they do.

They need to be shutdown they are a disgrace.

I've had an ongoing dispute with this company since July -hiring me a class of car that didn't actually exist and refusing to refund me.

Their stance on the issue is nothing short of a scam.

They have now started emailing me in arabic!

Peter O'Donovan, Chief Executive Officer of Cartrawler you should be ashamed!

Avoid at all costs

Very poor service, i contacted them for refund with email but the email they sent me it is wrong, the email on website it’s also wrong after searching I contacted them with WhatsApp she gave me new email is not even on website and estate I should notify them with this email I couldn’t find. No compliment link. No manger email address after all I’m not able to get refund because I sent wrong email. This company is fraud and scamming people credit.

We were cheated!

In Alghero, Sardinia, we never got the keys to our car, which had been prepaid with a Visa card, as the credit card, that had to be used at the airport as security for damage, was not a real credit card, but a debit card.
Contacting Cartrawler did not help and we ended up having to rent another car at the airport.
Subsequently, Cartrawler did not want to refund the car rental, as the "conditions" surrounding the type of credit card were not met.

Never rent a car through Cartrawler! Go directly to the established car rental companies!

Shocking car hire company. Insist on credit card payment on pick up even though their OWN terms and conditions which state you can pay with a debit card. Fraudulent company, don't use.

I recently had a deeply concerning experience with a car rental company operating at Miami Airport, and I feel compelled to share my cautionary tale to prevent others from falling victim to a blatant scam. My family's trip took an unfortunate turn due to what can only be described as a classic bait-and-switch maneuver.
I had meticulously booked and paid for a car rental, complete with the necessary insurance coverage, to ensure a smooth arrival for my wife and children at Miami Airport. However, upon their arrival at the rental office, chaos ensued. It was midnight, and the last thing anyone expected was to be hit with distressing news: the reserved car was suddenly unavailable.
What unfolded next was a shockingly audacious scheme. My family was told that the very same car I had booked was indeed available, but here's the catch: it would require an additional payment of $340. As if that weren't enough, the situation escalated further as they were coerced into purchasing insurance at a staggering cost of $45 per day.
This deceitful tactic, known as the "bait and switch," is a manipulative ploy that leaves customers feeling trapped and exploited. By advertising one price and then revealing hidden costs upon arrival, these rental companies capitalize on travellers' vulnerability and fatigue after a long journey. It's not just a matter of financial strain; it's a violation of trust and tarnishing of what should be a smooth travel experience.
Before this experience, I had heard warnings about such scams, but I never anticipated falling prey to one myself. It's evident that this car rental company's priorities lie in maximizing its profits, even if it means sacrificing customer satisfaction and ethical business practices.
I implore anyone considering renting a car at Miami Airport, or anywhere else for that matter, to exercise extreme caution. Research the company thoroughly, read reviews, and if possible, opt for reputable rental agencies with transparent pricing policies. Document every step of the booking process, keep all correspondence and ensure you fully understand the terms and conditions, including potential hidden fees.
Let my family's unfortunate encounter serve as a stark reminder to remain vigilant against these dishonest practices. We deserve better than to be taken advantage of during what should be a joyful and memorable journey. Stand united against such scams, and together, we can make informed choices that safeguard our travel experiences.

Worst car rental company I have ever used. Don't use them. If you have the slightest problem (a problem with a credit card on a Saturday when the banks are closed, for example) you won't receive the car and you won't get a refund at all.
I did contact their customer service on Whatsapp, which referred me to the contracts and in the end kindly told me to go to hxxx.
No empathy for customers. DO NOT USE

Re: Transfer Reservation AE842376710 [ ref:_00D20Cl2i._5003X2kbuj9:ref ]
OFFICIAL COMPLAINT RAISED
I would give zero stars if possible!!
No show on 12/3/23 @ 20:00 hrs at Dubai T3 airport from the UK arrived no sign with our surname… wandered around for over one hour then received a call at 21:22 hrs from driver where had he been??? Had to make our own way to our hotel paid on our expense.
Cartrawlers are blaming us for NO SHOW after 8 hours flight this assumption is ridiculous.
20th March return to Dubai T3 driver arrived late at hotel blamed me for incorrect information when booked. CARTRAWLER you provide a service your incompetence at not checking the flight time is inexcusable!!
They will not refund me as blaming me for everything.
AVOID AT ALL COST
COMPANY NOT ACCEPTING ANY RESPONSIBILITY AT ALL
Paid £71.00 sterling and received zero service.
Been liaising via email, chat, phone
Just not helpful at all keep telling me NO SHOW!!
Also raised with Emirates as Cartrawlers are one of their partners waiting to hear back.

booking number IT847784470, arrived on time, no pick up was done, we took taxi to reach the hire place, was waiting for the credit card holder to arrive, main driver had all necessary documents, the rental provider , after 2 hours waiting decided to refuse to give the car with explanation that time is over!!! We were urged to book and pay again!!! to other car hire company nearby and no money or car received with your voucher, which is already paid in advance!!!! Such cheating face to face never ever have seen in my life! We were threatened to get bitten and kicked off by the two guys in the office ( ecovia or whatever is there in the voucher) and when I tried calling YOUR company , the tel provided rang in the same office of the cheaters they had sent me to!!! no cct details , no office, no someone to file a complain, they just take your money they robe you and do not provide the services!!!!!! Please take care and never to book with these cheaters!!!! CARTRAWLER AND ECOVIA !!!

Booked a car in Greece, paid for a one month rental in full with full insurance, when I arrived to pick up the car the refused to give it to me because I did not have a debit card, I offered 2 other bank cards and offered to leave a cash deposit. Not accepted and the refused to give me a refund. Disgusting company, very unprofessional, worst experience ever

I hire a car on Guadalajara thru this company and they sell me a insurance the car rental wont accept so.I request refund of that money by an email to these guys and the costumer services manager his name is Mohamed refuse to get me back my money he took a long time to responded back and he has a really bad attitude.
supper mad about the response NEVER AGAIN

Very unetical business. Businesses like this one should not exist. We booked at Easyjet.com and at the destination airport they did not deliver the car breaking the contract! They also refyse doing a refund. Awful experience!!