Booker Cash & Carry Opiniones 193

Worst company in the wholesale industry.
Poor management in Luton
And Hatfield.

Luton poor conditions rats 🐀 everywhere and still they open

Racism from managers and poor customer service and support.

They should be shut down
The staff are poorly treated as are customers.

Health and safety have been contacted.
Management names have been reported.

How do bookers justify the price hikes they have put on almost all the products this place has to be one of the most expensive places to shop these are definatly inflated prices how can they call them selves wholesale when it's much cheaper to shop at your local supermarket greedy head office setting the prices and taking the xxxx it's time it stopped !

As a coventry bookers customer I can only recommend the bookers staff , always go above and beyond for me , if I need help they assist promptly , butchery dept are always willing to help on all products , also advising me on new products coming in , Great team , always helpful and always trying to get me to buy more ( new products , not sure that’s a good thing for me ) my only complaint is with promotions which is out of Coventry branch’s hands and is a problem at head office , don’t advertise free stock if it’s not available
Eg free pies with the buffet range if it’s not available so far I’m owed 12 boxes , better still give a cash alternative ,and reduce the price of the pies ( the stuff your taking of sale , give us deals on the products we use , trust me we would buy more and pass the deals on to our customers , Bookers Coventry thankyou so much for the friendliest and most helpful staff and management for being approachable and listening , a great team , xxx

Absolutely terrible service from Bookers Cash & Carry UK. For over 5 years, we’ve made it crystal clear that deliveries must be between 11 am and 12 pm. Instead, they consistently turn up during our busiest hours after 1 pm, causing chaos. We’ve had to keep extra staff waiting around just to take deliveries whenever they decide to show up.

We’ve raised this issue countless times and keep getting the same excuse, “sometimes it’s 1 pm, mostly after 11 am”, yet they keep doing the exact opposite. At this point, I’m starting to believe they’re doing it deliberately.

We spend a huge amount with them every week, and this is how we’re treated? Absolutely useless. Enough is enough! Time to look for another supplier!!!

10/10 for Steve and the Butchery Team at Booker Acton

Steve is incredibly helpful, knowledgeable, and genuinely supportive. He’s taken the time to guide us through different meats, cuts, and what works best for our menu, his advice has been invaluable.

What really stands out is how much he cares. He’s not just doing a job, he’s invested in seeing your business succeed. Every visit, we leave better informed and more confident, thanks to his wise words and expert knowledge.

I think I may have missed the official vote for Steve and his team, but if I could, I’d give them more than 10 out of 10. Absolute credit to Booker. From the Our Power Hub team.

Absolutely disappointing experience with Booker. Our account was deleted simply because we didn’t make a purchase for a month — no warning, no notice. That’s not just poor service, it’s absurd.

The entire customer experience is close to zero. It’s ironic how once you realise that everything you can get at Booker is also available at Nisbets (often for the same or even better price), you start to question why you ever bothered.

Congratulations, Booker — if this is how you treat your customers, you're well on your way to losing many more of them.

They run a rebate scam but don't pay up, they owe me over £300 but won't pay what is due,local branch very helpful but head office are either lazy, incompetent, indifferent or just downright dishonest

One of our managers visited the Chichester store today and couldnt log in. Girl behind the desk said the card hadnt been used for two years and was now deleted and refused to return it. Very strange as we used it two weeks ago. I phoned the branch and asked to speak to the manager and the lady who gave her name as Lisa point blank refused! What on earth is going on? I have been a customer for 30 years!! Unbelivable. My advice is go elsewhere

Leeds Booker which was previously Makro has always had a bad reputation for it's bad management, they are many Managers in the store and because they have that position name, they feel like it's acceptable to boss you around, belittle and bully you. I expressed that I had never felt welcomed in the workplace and that I didn't like how they treat me and other staff members, their reply was "You're acting like a child" and "If we are so terrible then don't work for us then" This is terrible Management as it's part of their job to help and support staff. They really don't care, everyone looks stressed and miserable most of the time and that's why many other staff members have left and they hire anyone straight away. It was sad to encounter staff members on their last shift at work from being loyal to the company for over 35 years and heading to retirement not have anything to thank or celebrate their achievements on working there for so many years.
Disappointing and wished I never wasted my time working there.

At this point the entire system at bookers needs to be reviewed. Seems like all the brown people get fully scanned but all others gain the benefit of the doubt. Either you scan everyone or you don’t but the legal ramifications of this system are psychologically far reaching. I’ve been subject to full scans and the removal of the scanning device without a reason. The scanning device was returned and no explanation provided as to why it was removed. The staff are as embarrassed about the situation and really have no way to rectify it. Yes the scanner is a privilege but for who?

Worst smoked salmon ever bought. Criagellachie. Have had it before and it was OK. This time bought 5 x 1kg packs. Every pack appeared to have suffered heat damage. Colour completely gone, ( looked like it had been in hot water for a while, possibly to bring it back from frozen), and resulted in tasteless smoked salmon that had to fork off in lumps rather than peel off in layers. Never again. Was very embarrassing to have to serve this .

Amazing staff at the Paignton branch.
Friendly helpful and knowledgeable.
Came in to show paper work for my new account at Booker. Staff and management couldn’t do enough to help.
Highly recommended

Not the obvious option for your shopping but a great range of meats and fresh products often passed over.
I've been shopping at the Wimbledon location for over 20 years. The butchery section in particular is great value and they do a lot of non std cuts like Bavette Pork Belly and Tomahawk steaks.
Staff friendly and easy check out

Do not buy anything from the meat section from this branch an incident occurred where butchery staff I believe Martin threw meat away Accidentley thinking it’s passed its sell by date after realising his mistake he/they went into the bin took that meat out and put it back on the shelf and sold it to customers this was witnessed by few staff members the management Dave Pitt & Aj realised the staff knew about this so they made petty reasons and sacked these members of staff also. Few customers who were regulars at the branch found out from staff members about this incident were banned using excuses like being rude to staff or stealing which they didn’t the retail development who was sacked by Parfetts and walked out by security who is now employed by bookers is involved these 3 management buddies ashfaq Dave and AJ back each other up and cover each others back avoid this place like a plague the assistant manger AJ mum got caught stealing sandwiches adding extra in one case was not banned but the management turned a blind eye to this so avoid this goes above the branch managers so avoid at all costs Saltley branch

Deliveries whenever.Can not believe they can carry on trading like they do.And need new cages.Think some people want sacking..Barnley.

I have retail business. And dealing with booker over 20 years.
They do delivery to. But last 6 month's the delivery service are very poor. If I expecting delivery they will call me in the mid morning they say sorry we can't make it today. It's over 600 items and over £6000
It's not only one's very often.
So my advice don't rely on only booker. Good to dealing with other wholesalers.

If the management team think it’s appropriate for a member of the general public to be verbally abused by another customer, I would query the Booker Policy on harassment and bullying.

Having been a twice weekly customer of the Taunton store for 10 years, the last thing I expected was to be verbally abused by a fellow customer and the following week, my car was blocked in by the same customer ! The Area Manager has been contacted but sadly a reply to my email has not been received.

Disappointed is how I feel.

I ordered Fresh Lamb Shank with my local Booker in Nuneaton. I told them I would collect the following week. They also said they would call when in. I then went back a week later to ask if it had come in as no phone call was made to me however the butcher at first seemed confused then checked and said it had not come in. I then called the Coventry Booker who had plenty in stock so I had to drive and get it from this store which is around 7 miles away.
I went again into Nuneaton store to order again when stocks were low and was told by staff that I did not collect my last order and if they order again will I collect this time. This was said to me by the same person who told me it had not come in the previous order and I had informed him I would get it from Coventry so as you can imagine I was stunned with this reply from him. I replied by saying that last time you did not have it come in so I had to collect from Coventry and I said this to you. I then lost confidence in even bothering to order again as I cannot keep being let down by items not coming in with absolutely no communication. It also is strange how Coventry on most occasions always seem to have the stock. It’s not like I am wanting a couple of packs. I normally order around £150 worth at a time.
All in all terrible service with no thought of customer needs and communication to the customer. I do not believe staff are aware that the customers are businesses and need the stock as part of the supply chain to the end user.
The one star is for Booker Nuneaton however top Marks for the Butcher at Coventry Booker who was brilliant and empathetic and guided me into making sure I get my Shanks for future orders.
I have a local booker who I find it difficult to get supply and I cannot sustain keep going to Coventry, I will start looking for an alternative supplier for the future if this does not improve.

I use Booker Skegness on a regular basis for my cafe but have been really frustrated over the past 2-3 years with the increase in prices and today this just stressed me out I went to the butchery and ordered 10 x 8oz rump steaks now what I’ve seen is that since November 2024 there’s been a gradual increase every time I’ve ordered and this has happened before November price for these steaks £26 and today £43 I’m sorry but this was unacceptable today and spoke to the Manager about this but as usual it’s out of there control the butchery manager has been off work for quite a while but don’t know who to approach has I only realised today that this person I see every time I shop there is actually the branch manager lots of big price increases and not by 50p or a pound but £3-£4 and this is supposed to be an wholesaler I think you understand how I am feeling with this place at a time when hospitality is really struggling and Booker is not helping

Bought mozzarella grated cheese for a small food truck business. When opened the following morning after bring kept chilled, it was mouldy. I applied or a refund but it was denied on the basis that I missed a number off the product code, even though I called the manager and he was aware of it. He told me it was denied due to missing the 0 off. Being pedantic as an excuse to do the wrong thing is bad business practice! The issue was never resolved as I was too unwell to deal with it further.