I ordered a photobook, it was very well printed and far far superior to competitor's products. Really high quality prints. The website warns you if the image doesn't have a high enough resolution for... Ver más
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Consulta las opiniones de los clientes
Quality was great but the delivery was delayed, without explanation or compensation. It was supposed to be a present but it did not arrive on time.
This was such a lovely project to undertake ...I won't be home for Christmas...but this makes me feel a part of every day leading up to it ...it also enabled me to personalise each separate calender..... Ver más
Made a calendar for my Nanny for Christmas and she absolutely loves it. 10/10 Would recommend!! The website was easy to use and the added option of putting text and symbols was a lovely touch. You can... Ver más
Información sobre la empresa
Escrito por la empresa
For all your photo needs Boots Photo has a fantastic product range, great prices and special offers as well as handy delivery methods - you can deliver to home or deliver to your local store for your convenience!
Boots Photo
Escrito por la empresa
Información de contacto
Online Photo Service, c/o Royal Mail, IBRS/CCRI Numéro 3016, 3109 VA, SCHIEDAM, Holanda
- 03330 151 237
- bootsphoto@cewe.ie
- bootsphoto.ie
3,9
Muy bueno
905 opiniones
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delivery time to long
my only complain is the delivery time
it took a week for the order to arrive
not worth it.. better to go to the shop and instantly print it
8 de agosto de 2025
Respuesta de Bootsphoto.ie
ELIDON HASA,
We are very sorry to hear that you were not completely satisfied with our service.
I have reviewed the tracking information for your order and can confirm that the estimated delivery window was 14.08.2025 to 19.08.2025. Your order was delivered on 15.08.2025, which falls well within our estimated turnaround times.
Our estimated turnaround times are displayed on our website on our prices and delivery times page, as well as before purchase, during the order process and in the basket before you complete your order. I apologise if these details were missed or caused any confusion.
If you would prefer a faster service in future, then I would recommend the instant print photo stations in our stores. We strive to provide timely service and appreciate your feedback as it helps us improve.
Kind Regards,
Mya
Customer Service Support
Delivery time is ridiculous
Delivery time is ridiculous. Delivering photos across the continent to Ireland when you have stores in Ireland is counter productive
31 de julio de 2025
Respuesta de Bootsphoto.ie
john q,
We are very sorry to hear that you were not completely satisfied with our service.
I have reviewed the tracking information for your order and can confirm that the estimated delivery date was between 08.08.2025, and 12.08.2025. I see that your order was delivered on 11.08.2025, which falls within the specified turnaround time.
However, I understand that receiving your order towards the end of the estimated delivery window may have caused some inconvenience, and for that, I sincerely apologise.
We do have instant print photo stations in our stores should you wish to collect your prints immediately rather than wait for standard production and delivery. We strive to provide timely service and appreciate your feedback.
Kind Regards,
Mya
Customer Service Support.
Order arrived just when I needed it
Order arrived just when I needed it. A few days early! Customer service was excellent too.
Will use again
8 de agosto de 2025
Opinión espontánea
Custom Sizes for Board Prints
Great to get custom sizes for board prints. Quick processing and dispatch is really good.
15 de julio de 2025
Easy website to use
Easy website to use. The delivery was fast enough and the final product was very well presented and looked great.
30 de junio de 2025
Good quality
The pictures are good quality and I used the standard film, arrived within 2 weeks and in good shape. Price is more than reasonable.
10 de julio de 2025
Very good
Very good. My deceased cat 🐈⬛ in the photos looked so alive. Very emotional. Not easy for me. I will order more
8 de julio de 2025
Easy way to get the photos and quick…
Easy way to get the photos and quick delivery
2 de julio de 2025
Usually ok, terrible this time
Usually fine. This time ordered 6x4 photos, my receipt states 6x4 and somehow I was sent photos with various widths. I know I ordered the non various widths, as I have accidentally ordered them in different widths before and knew that was my own mistake so I paid again to reprint those photos.
I contacted and was told it was my own fault and was told they'd only reprint if I sent back my photos to their office. Maybe I'm being silly but it seems highly inappropriate to ask me to send photos of my infant to some office somewhere to be dealt with god knows how so I'm not out however much I paid and with photos I cannot use because they're all different sizes.
5 de junio de 2025
Respuesta de Bootsphoto.ie
Connie,
We are sorry to hear about the problems you experienced with your order.
Upon review, I can see that since you did not wish to return the prints, we offered the option for you to render the images unusable, such as by cutting them or marking them with a pen, so you would not have to send them back. However, I understand that this option was also declined.
Unfortunately, we do have a returns policy in place for orders you are not satisfied with. This means that any items you wish to have replaced or refunded must either be returned to us for secure disposal, or rendered unusable by you. As both options were declined, we were unable to assist you further.
If you change your mind in, please feel free to reach out to us again, as we would be more than happy to help you get the prints you originally wanted.
We apologise again for the inconvenience, and we appreciate your feedback.
Kind Regards,
Mya
Customer Service Support
Good Service
15 de junio de 2025
The pictures are great quality
The pictures are great quality, much better than i expected for such size.
28 de junio de 2025
Awful service takes way to long
Awful service takes way to long.
Longer than the expected and quoted time frame
15 de julio de 2025
Opinión espontánea
Respuesta de Bootsphoto.ie
Darren Harris,
We are very sorry to hear that you were not satisfied with our service.
We apologise for any upset this situation has caused and want to investigate this further for you. We always strive to resolve any issues in your favour.
Unfortunately, it appears that you have not provided any contact details or your order number, so we are currently unable to look into this matter further for you.
Please reach out to us with your contact information and order number at your earliest convenience so we can begin working on a resolution for you.
Thank you for bringing this to our attention, and we look forward to resolving this for you.
If you wish to discuss this further, please contact our customer care team using one of the following methods –
Telephone: 03330 151 237
Email: bootsphoto@cewe.ie
Or Live Chat
Kind Regards,
Mya
Customer Service Support
The book is ok but huge disappointment…
The book is ok but huge disappointment was delivery time. It was a present for my husband’s 60th birthday and it came far too late. Very unhappy.
3 de junio de 2025
Respuesta de Bootsphoto.ie
Ingrid,
I would like to sincerely apologise for the delay with your order. We understand how disappointing it is when an order does not arrive as expected, and I am truly sorry for any inconvenience this has caused.
While some delays can unfortunately occur due to circumstances beyond our control, such as issues with couriers or external factors, we fully appreciate the frustration and disappointment this can cause. Please be assured that I will raise this matter with our team for further investigation, as we are committed to providing a reliable and timely service for all our customers.
Thank you very much for sharing your feedback—your comments are invaluable in helping us to improve. If there is anything further we can do to assist you or to put things right, please do not hesitate to get in touch.
Kind Regards,
Mya
Customer Service Support
Misleading dispatch time
They marked the order as "dispatched" and sent through an email with the tracking number, the actual order was not sent until 10 working days after receiving that confirmation.
4 de julio de 2025
Opinión espontánea
Respuesta de Bootsphoto.ie
Michael,
We are very sorry to hear that you were not satisfied with our service.
We apologise for any upset this situation has caused and want to investigate this further for you. We always strive to resolve any issues in your favour.
Unfortunately, it appears that you have not provided any contact details or your order number, so we are currently unable to look into this matter further for you.
Please reach out to us with your contact information and order number at your earliest convenience so we can begin working on a resolution for you.
Thank you for bringing this to our attention, and we look forward to resolving this for you.
If you wish to discuss this further, please contact our customer care team using one of the following methods –
Telephone: 03330 151 237
Email: bootsphoto@cewe.ie
Or Live Chat
Kind Regards,
Mya
Customer Service Support
The product is very good
The product is very good
Transport was a little slow
But arrived on time so no shock there
Website easy to use
20 de mayo de 2025
I ordered it for my girlfridns birthday…
I ordered it for my girlfridns birthday a month before her birthday. It didn't arrive until over a month and a half later. Seemingly it had to be "re printed". So it was very disappointing that her gift didn't arrive on her birthday
17 de mayo de 2025
Respuesta de Bootsphoto.ie
Patrick Sheil,
We are very sorry about the delay you experienced. It appears that your order became lost in transit, so we had to reproduce the entire product. This is why it took much longer than expected to arrive. I recognise that this was completely unacceptable and I sincerely apologise for the inconvenience and frustration it caused.
Thank you for your feedback—we always appreciate hearing from our customers and are committed to improving our service.
Kind Regards,
Mya
Customer Service Support
Family photo album
Great product, reasonably easy to use, useful that drafts are saved.
28 de mayo de 2025
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