I ordered a photobook, it was very well printed and far far superior to competitor's products. Really high quality prints. The website warns you if the image doesn't have a high enough resolution for... Ver más
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Consulta las opiniones de los clientes
Quality was great but the delivery was delayed, without explanation or compensation. It was supposed to be a present but it did not arrive on time.
This was such a lovely project to undertake ...I won't be home for Christmas...but this makes me feel a part of every day leading up to it ...it also enabled me to personalise each separate calender..... Ver más
Made a calendar for my Nanny for Christmas and she absolutely loves it. 10/10 Would recommend!! The website was easy to use and the added option of putting text and symbols was a lovely touch. You can... Ver más
Información sobre la empresa
Escrito por la empresa
For all your photo needs Boots Photo has a fantastic product range, great prices and special offers as well as handy delivery methods - you can deliver to home or deliver to your local store for your convenience!
Boots Photo
Escrito por la empresa
Información de contacto
Online Photo Service, c/o Royal Mail, IBRS/CCRI Numéro 3016, 3109 VA, SCHIEDAM, Holanda
- 03330 151 237
- bootsphoto@cewe.ie
- bootsphoto.ie
3,9
Muy bueno
905 opiniones
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Loved photos I ordered nicely framed
Loved photos I ordered nicely framed. Good quality, definitely ordering more.
6 de mayo de 2025
Perfect quality and On Time Delivery.
I ordered and received 600 Photos from Boots recently. I did all online. They arrived within the week with exceptional quality. Honestly, I was delighted with the service. I will definitely order from Boots again.
20 de mayo de 2025
Great quality prints and delivered in…
Great quality prints and delivered in perfect condition
15 de mayo de 2025
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
No hanging fixings
The print is good but there are no fixings on the back. I thought that the acrylic print came with fixings on the back of it....How am I supposed to hang it?
28 de abril de 2025
Respuesta de Bootsphoto.ie
Customer,
We apologise for any confusion regarding wall fixtures. Please note that wall fixtures are not included by default and are available as a separate add-on option. When you select the size and material of your print, you also need to choose which type of wall hanging you’d like, as there are several options available.
Some customers prefer to use their own fixtures or have other plans for displaying their prints, which is why wall hangings are optional rather than automatically included.
Kind Regards,
Mya
Customer Service Support
Poor quality for the price
Cards were not folded evenly
Envelopes were too big for cards
Delay with delivery (claimed to have been dispatched days before they were actually sent)
23 de abril de 2025
Respuesta de Bootsphoto.ie
Mrs T,
We are sorry to hear you were not completely satisfied with your order.
I sincerely apologise for the delay and any inconvenience this has caused. We would love the opportunity to rectify the issues you’ve experienced with your cards and ensure you are happy with your order.
We can see that you have not been in contact with our customer care team, and we advise you to reach out so we can help you find a solution.
If you wish to discuss this further, please contact our customer care team using one of the following methods –
Telephone: 03330 151 237
Email: bootsphoto@cewe.ie
Or Live Chat
Kind Regards,
Mya
Customer Service Support
Order still hasn't came and no…
Order still hasn't came and no communications as to why
16 de abril de 2025
Respuesta de Bootsphoto.ie
Jason,
We are sorry to hear you are not completely satisfied with our service.
I have looked into this for you and can see that your order was delivered at 13:34 on 09 May 2025. We understand that this was one day outside of the estimated turnaround time, and we sincerely apologise for the delay in your order arriving late.
Unfortunately, sometimes delays can occur due to unforeseen circumstances, but we always strive to ensure orders are delivered on time, and we’re sorry we fell short on this occasion.
We appreciate you bringing this to our attention, as feedback like yours helps us identify areas for improvement.
Kind Regards,
Mya
Customer Service Support
Respuesta de Bootsphoto.ie
Dear Tullia Pansini
We are sorry to hear you have not received part of your order.
We can see that you have not been in contact with our customer care team, and we advise you to reach out so we can help you find a solution.
Your satisfaction is our top priority, and we are committed to resolving any issues in your favour to ensure you are completely happy with your purchase.
If you wish to discuss this further, please contact our customer care team using one of the following methods –
Telephone: 03330 151 237
Email: bootsphoto@cewe.ie
Or Live Chat
Kind Regards,
Mya
Customer Service Support.
If you have the option of printing your…
If you have the option of printing your photos elsewhere then do. I assumed this process would be quick and easy, as it should be, but I am now 2 weeks in with still no updates on this order. Boots should reconsider using Cewe as a partner as it’s bringing your reputation down.
2 de mayo de 2025
Opinión espontánea
Respuesta de Bootsphoto.ie
Dear Ellen
We are very sorry to hear that you were not satisfied with our service.
We apologise for any upset this situation has caused and want to investigate this further for you. We always strive to resolve any issues in your favour.
Unfortunately, it appears that you have not provided any contact details or your order number, so we are currently unable to look into this matter further for you.
Please reach out to us with your contact information and order number at your earliest convenience so we can begin working on a resolution for you.
Thank you for bringing this to our attention, and we look forward to resolving this for you.
If you wish to discuss this further, please contact our customer care team using one of the following methods –
Telephone: 03330 151 237
Email: bootsphoto@cewe.ie
Or Live Chat
Kind Regards,
Mya
Customer Service Support.
Ordered canvas prints from Australia as…
Ordered canvas prints from Australia as a gift for my Mother Inlaw. They arrived so quickly and the quality is great !
7 de abril de 2025
Despite paying additional fees for…
Despite paying additional fees for express post the item arrived a week later than scheduled date. That was after two emails to check on delivery once the due date passed. I received an email with no apology, saying that calls had not been answered that was not true as the delivery was important I was awaiting messages I was pleased with end product when it finally arrived but it was centerpiece to an important family occasion, so extremely disappointed
21 de marzo de 2025
Respuesta de Bootsphoto.ie
Dear Mary Stoyle
We are very sorry to hear that you were not satisfied with our service.
I’d like to sincerely apologise for the delay with your order. While this kind of issue happens very rarely, it can occasionally occur due to unforeseen circumstances. We completely understand how frustrating and upsetting this must be for you, and I’m truly sorry for the inconvenience caused.
As an apology for the delay, we will refund your express delivery charges. Please rest assured that we are committed to providing the best service possible, and we deeply regret falling short in this instance.
Thank you for your feedback—it’s incredibly valuable to us as we continuously work to improve our service and ensure the best experience for our customers.
If there is anything else we can do to assist you further or make things right, please don’t hesitate to let us know.
Thank you for your understanding, and once again, we’re very sorry for the inconvenience.
Kind Regards,
Mya
Customer Service Support.
Warning: Missed Delivery Despite Express Shipping Payment
I ordered a photo album as a present for Mothers day 10 days before Mothers day. I even paid extra for the express delivery to get it delivered in 5-6 days, just to be on the safe side. The order wasn't delivered on the estimated delivery date and when I talked to the customer service (several times), I was told that the product is in transit and should arrive in a day or two. When I tracked the shipping, it was clear that they hadn't even delivered the product to the shipping company. 12 days after my order, I was only suggested to order a re-print for "free".
This is one of the worst customer experiences that I've had for a long time. I would not trust this company to deliver products on time - especially if you have something important.
1 de abril de 2025
Opinión espontánea
Respuesta de Bootsphoto.ie
Dear Erdem
We are truly sorry to hear that your order arrived later than expected, and we deeply regret any inconvenience or frustration this may have caused.
Please accept our sincerest apologies for not meeting the level of service we strive for. We completely understand how important it is for orders to arrive on time, and we are disappointed that we let you down on this occasion.
Unfortunately, it appears that you have not provided any contact details or your order number, so we are unable to look into this matter further at this time.
We always aim to provide a seamless and reliable experience for our customers, but we clearly fell short this time. Your feedback is incredibly valuable to us, and your details would help for this incident will be reviewed with our team, with an aim prevent situations like this in the future.
Thank you for bringing this matter to our attention. We truly appreciate your patience and understanding as we work to improve.
If you wish to discuss this further, please contact our customer care team using one of the following methods –
Telephone: 03330 151 237
Email: bootsphoto@cewe.ie
Or
Live Chat
Kind Regards,
Mya
Customer Service Support
Long delay and Poor Quality
I chose to have prints delivered but it took 3 weeks for them to arrive! The quality was mediocre at best. All photos had a greenish gray tinge. It looks as if they were not checked before sending out the order. Obviously they were printed in a machine that needed the chemicals changed. Very disappointing for the cost of basic prints. I expected better and I will not use the mail service again.
7 de marzo de 2025
Respuesta de Bootsphoto.ie
Dear Anna Gowan
We are sorry to hear that you were not completely satisfied with your order.
We have looked into the matter, and unfortunately, we are unable to find any correspondence with our customer service team regarding this issue.
We strongly recommend reaching out to our customer service team directly. Your satisfaction is our top priority, and we are committed to resolving any issues in your favour to ensure you are completely happy with your purchase.
If you wish to discuss this further, please contact our customer care team using one of the following methods –
Telephone: 03330 151 237
Email: bootsphoto@cewe.ie
Or Live Chat
Kind Regards,
Mya
Customer Service Support.
Bit of a Masterpiece!
Well, learning to use the Boot's Photo Software was something of an Odyssey, but I think I've created something of a phoenix from the ashes. Quite the Masterpiece! (you can tell I'm happy with my result, can't you?) Thanks Boots!
18 de febrero de 2025
Hassle free and reasonably priced
The online service is easier to use and and cheaper than the instore service. I would definitely use it again.
11 de febrero de 2025
I am not the most technically competent…
I am not the most technically competent but I did manage to use the website to create two really lovely personalised photo products.
8 de febrero de 2025
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