I ordered a photobook, it was very well printed and far far superior to competitor's products. Really high quality prints. The website warns you if the image doesn't have a high enough resolution for... Ver más
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Consulta las opiniones de los clientes
Quality was great but the delivery was delayed, without explanation or compensation. It was supposed to be a present but it did not arrive on time.
This was such a lovely project to undertake ...I won't be home for Christmas...but this makes me feel a part of every day leading up to it ...it also enabled me to personalise each separate calender..... Ver más
Made a calendar for my Nanny for Christmas and she absolutely loves it. 10/10 Would recommend!! The website was easy to use and the added option of putting text and symbols was a lovely touch. You can... Ver más
Información sobre la empresa
Escrito por la empresa
For all your photo needs Boots Photo has a fantastic product range, great prices and special offers as well as handy delivery methods - you can deliver to home or deliver to your local store for your convenience!
Boots Photo
Escrito por la empresa
Información de contacto
Online Photo Service, c/o Royal Mail, IBRS/CCRI Numéro 3016, 3109 VA, SCHIEDAM, Holanda
- 03330 151 237
- bootsphoto@cewe.ie
- bootsphoto.ie
3,9
Muy bueno
905 opiniones
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Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Delivery time is terrible
I paid for the product to be delivered at my house, and I actually paid extra for a priority delivery. It was a complete waste of money, because I received my product almost a week after the expected delivery date. Do not place an order if it's time sensitive.
6 de febrero de 2025
Respuesta de Bootsphoto.ie
Dear MJ
We sincerely apologise for the delayed delivery of your order. We understand how frustrating it can be when a product arrives later than expected, especially when you paid for expedited shipping. As an apology, we have processed a refund of your express shipping charges.
We strive to provide timely and accurate delivery information, and we are disappointed that this was not the case for you. We will investigate this issue to ensure that we can improve our delivery services and prevent similar situations in the future.
Thank you for bringing this to our attention.
Kind Regards,
Mya
Customer Service Support.
Took ages for delivery's
Took ages for delivery's. I thought it would come from Ireland. One picture was cit in half. Website very difficult to follow. Hopefully will improve.
4 de febrero de 2025
Respuesta de Bootsphoto.ie
Dear Customer
We are very sorry to hear that you were not satisfied with your order.
We want to sincerely apologise for any errors related to your order. We have looked into the matter, and unfortunately, we are unable to find any correspondence with our customer service team regarding this issue.
We strongly recommend reaching out to our customer service team directly. Your satisfaction is our top priority, and we are committed to resolving any issues in your favour to ensure you are completely happy with your purchase.
If you wish to discuss this further, please contact our customer care team using one of the following methods –
Telephone: 03330 151 237
Email: bootsphoto@cewe.ie
Or Live Chat
Kind Regards,
Mya
Customer Service Support.
Made a lovely book of our wedding…
Made a lovely book of our wedding instead of the usual photos.
2 de febrero de 2025
Photo book
Really happy with the finished product (photo book). Gift reciever loved it
19 de enero de 2025
Very happy with photos I ordered
Very happy with photos I ordered. Only negative was they took a little while to be delivered but I wasn’t in a particular hurry for them.
18 de enero de 2025
Great Quality!!
Ordering was so straightforward and easy, pricing was good, delivery a little slow but understandable, item was greatly recieved and highly appreciated, great quality, actually brilliant quality in comparison to other Jigsaws I have ordered from other companies. Very happy. Will definitely order again!!!
10 de enero de 2025
Not great, but not terrible either
The software is a little cumbersome and I couldn't find a way to print out an example of the card I was trying to design to check what it looked like. This resulted in the first version going in the bin. Money wasted. The express service is non-existent, don't bother paying! But I am happy with the end result of the second version.
9 de enero de 2025
Respuesta de Bootsphoto.ie
Dear Sandy
We are sorry to hear that you were not completely satisfied with our service.
Unfortunately, we do not have a way to print out orders before they have been purchased. However, if you ever order a product and are not happy with the final result, we strongly recommend getting in touch with our customer care team. We always want you to be 100% happy with your purchase and aim to resolve any issues in your favour.
Thank you for your understanding.
Kind Regards,
Mya
Customer Service Support.
Do not order
I made a calendar from boots photo. First of all it took forever to make and I had to pay so much for delivery. I ordered it 22 days ago and it still hasn’t arrived.i am deeply disappointed
31 de diciembre de 2024
Respuesta de Bootsphoto.ie
Dear S Brennan
We are sorry to hear that you were not satisfied with our service.
I have reviewed the correspondence with my colleague and can see that you reached out expressing that your order was late. Subsequently, my colleague offered a refund or a free replacement, and you opted for the replacement, which has now been successfully delivered.
Although this has now been resolved, we apologise for the delay and understand how frustrating this must have been. Thank you for your patience and understanding. We also appreciate your feedback as it helps us improve our service.
Kind Regards,
Mya
Customer Service Support.
Took too long to be delivered only got…
Took too long to be delivered only got them 2 days ago
28 de diciembre de 2024
Respuesta de Bootsphoto.ie
Dear Jason Miller
We are sorry to hear you were not completely satisfied with our service.
Your satisfaction is our top priority, and we are committed to resolving any issues in your favour to ensure you are completely happy with your purchase.
We can see that you have not been in contact with our customer care team, and we advise you to reach out so we can help you find a solution.
If you wish to discuss this further, please contact our customer care team using one of the following methods –
Telephone: 03330 151 237
Email: bootsphoto@cewe.ie
Or Live Chat
Kind Regards,
Mya
Customer Service Support.
Good quality
Perfect i recommend this service as the quality and size are perfect
24 de diciembre de 2024
Easy to use website
24 de diciembre de 2024
2 weeks Late
Package arrived 8th of January so two weeks late. Took 3 weeks in total. Huge red banners on the website guaranteeing Christmas delivery but they're actually taking orders knowing full well they won't be able to fulfill them all. I ended up having to run around Christmas Eve getting the photo printed and framed myself. You're best of going somewhere local and have it printed yourself.
Concerning boots reply I ordered my photo on the 16th December. Storm Darragh was Dec 5 -Dec 9. The obvious question is why was your website still guaranteeing Christmas delivery a week after Storm Darragh when you were fully aware of shipping issues in Holyhead. This reply actually makes it worse. Standard is to put a warning that there maybe delays due to the storm. As it was Christmas and the busiest time of the year you guys kept advertising Christmas delivery knowing full well you couldn't fulfill the orders.
Boots' response is attempting to blame the delay on Storm Darragh, but the the storm ended on December 9 and I ordered on December 16. This excuse doesn’t hold up
16 de diciembre de 2024
Respuesta de Bootsphoto.ie
Dear Shane Garland
We are sorry to hear that you were not satisfied with our service.
Unfortunately, due to the issues the port in Holyhead faced from Storm Darragh, our couriers had to secure alternative routes. Although your order has now been delivered, they experienced a backlog which took longer to clear.
While the storm was beyond our control, we understand how frustrating it must have been to receive your order late, especially when it was needed for the holidays, and for that, we sincerely apologise.
From checking the correspondence with my colleagues, I can see that you reached out with your complaint and we offered you two options: either to keep your order and have the postage fees refunded, or if it was no longer needed, to return it to us for a full refund. We have yet to receive a response from you regarding these options.
Once again, we apologise for any inconvenience caused. We appreciate your understanding and patience.
Kind Regards,
Mya
Customer Service Support.
Disgraceful I ordered two small photo…
Disgraceful I ordered two small photo books on the 18th December as I write this on the 10th January I’m still yet to receive them, I can understand Christmas and bad weather have occurred but to be waiting 3 weeks to a month for 2 small PHOTOBOOKs that we’re supposed to be Xmas presents is scandalous to be honest, very disappointing.
20 de diciembre de 2024
Respuesta de Bootsphoto.ie
Dear Chris O Donnell
We are sorry to hear that you were not satisfied with our service.
Unfortunately, due to the issues the port in Holyhead faced from Storm Darragh, our couriers had to secure alternative routes. Although your order has now been delivered, they experienced a backlog which took longer to clear.
While the storm was beyond our control, we understand how frustrating it must have been to receive your order late, especially when it was needed for the holidays, and for that, we sincerely apologise.
From checking the correspondence with my colleagues, I can see that you have received a full refund as requested.
Once again, we deeply apologise for the inconvenience this delay has caused you. We strive to provide the best service possible, and it is truly regrettable when external factors impact our ability to do so. Please know that your experience is important to us, and we are always working to improve our processes to better serve our customers.
Thank you for your feedback and your understanding.
Kind Regards,
Mya
Customer Service Support.
Paid €30 for a customized pillow with…
Paid €30 for a customized pillow with photos. I am still yet to receive this item. it was ordered as a christmas present and said expected delivery was between the 13-17th of december. It is now the 9th of january
4 de diciembre de 2024
Respuesta de Bootsphoto.ie
Dear Cormac
We want to sincerely apologise about the fact your order has yet to arrive. We have looked into the matter, and unfortunately, we are unable to find any correspondence with our customer service team regarding this issue.
We strongly recommend reaching out to our customer service team directly. Your satisfaction is our top priority, and we are committed to resolving any issues in your favour.
If you wish to discuss this further, please contact our customer care team using one of the following methods –
Telephone: 03330 151 237
Email: bootsphoto@cewe.ie
Or Live Chat
Kind Regards,
Mya
Customer Service Support.
Great quality photos and speedy delivery
19 de diciembre de 2024
The product hasn't been received!
18 de diciembre de 2024
Respuesta de Bootsphoto.ie
Dear Michael Phelan
We are sorry to hear that you were not satisfied with our service.
Unfortunately, due to the issues the port in Holyhead faced from Storm Darragh, our couriers had to secure alternative routes. Although this work has now been delivered, they did have a backlog which took longer to clear.
While the storm was out of our control, we understand how receiving your order late must have been frustrating, and for that, we sincerely apologise.
Thank you for your understanding.
Kind Regards,
Mya
Customer Service Support.
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