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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

My hesrt sunk when the very British sounding website was actually shipping direct from China.so there was a delay in delivery however the cushion covers were good quality and as described. Wouldn’t us... Ver más

Valorada con 5 estrellas sobre 5

I was unsure about buying the cushion covers as I have been disappointed in some things ive bought on line. Some dont look anything like the pictures and some just dont turn up at all. However I was r... Ver más

Valorada con 5 estrellas sobre 5

This was such a great buy and looks great on my couch. There was a problem with delivery but that was the couriers fault. Talked to Liam in customer services and he was amazing. Replied to me the same... Ver más

Valorada con 5 estrellas sobre 5

The throw is lovel, good quality, beautiful colours and so versatile, I am very pleased!! Also the delivery was very speedily and the customer service response was second to none. An issue I had r... Ver más

Información sobre la empresa

  1. Tienda de decoración e interiorismo

Escrito por la empresa

Bow And Snow is a home decor brand that offers a wide range of high-quality throw blankets, cushion covers and decor display pieces that will add warmth and style to your home. As a company, we take immense pride in our commitment to finding new and exciting products that our customers will adore. If you have any questions, please feel free to contact us using the email below.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

176 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Beautiful products

Beautiful products, smooth and efficient service. The throws
I purchased are lovely, and great value for money. I have used this company several times now and will certainly do so again

12 de agosto de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

is everything you sell made in china

is everything you sell made in china? it is false advertising saying scandinavian designs and then not actually saying but this is in fact made in china , please put manufacture countries on your facebook and website ,yes it might hurt you but then again if people like it and they dont care about the carbon footprint they might buy them anyway i love the designs but i need them made this end of the planet please , at those prices i can get a real scandi one sent

2 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great quality

I have bought a few cushion covers and throws now and the quality of the products is very high. It can take a while for delivery as things are shipper from China I think but well worth the wait!

11 de agosto de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Returns and refunds

Took a while to respond to my return query but refunded very quickly.

4 de agosto de 2023
Opinión espontánea
Logotipo de Bow And Snow

Respuesta de Bow And Snow

Hi Jane,

Thank you for leaving feedback about your experience here, it is much appreciated.

I see that you have indeed sent us 3 emails.

You sent an email on 6th August to which we responded on the 8th August with our returns address. I am not sure why you are unable to see this on your end. We responded with our returns address and instructions on returning your package.

You reached out again on the 9th August, 08:54AM (UK time) and again, we responded with our returns instructions.

I can provide proof that we responded to both of these emails, I am just not sure why you aren't seeing the response on your end.

As you have already reached out before the 30 day window, we wouldn't deny your request for a return at this point, so don't worry about that.

I understand that this may seem like bad service form your point of view but we have done everything we can to respond to your emails with our returns instructions.

I have just sent you an email to the email that you have been reaching out to us from with screenshots of proof of us replying to your emails. I have also re-sent our returns instructions to your email. Please keep an eye out for this email, it will be sent from support@bowandsnow.com.

I have processed a 100% refund for too, Jane. So even if you don't receive our email, you will be getting that refund anyway. Your money will be back with you in 2-7 business days.

Thank you for your patience and I'm sorry for any inconvenience caused by this issue.

Kind Regards,
Liam
Bow & Snow Support

Valorada con 1 estrellas sobre 5

I purchased one of their throws.

I purchased one of their Scandinavian throws! The closest connection it has to any Nordic country is somebody in the Chinese factory seeing a Reindeer on TV. They give the impression that they are a European company but in fact the goods are sent by aeroplane direct from China. What a con, avoid at all cost.

3 de agosto de 2023
Opinión espontánea
Logotipo de Bow And Snow

Respuesta de Bow And Snow

Hi Graeme,

Thank you for taking the time to share your feedback with us. We value all reviews and opinions as they help us improve our products and services.

I'd like to apologise for any confusion caused around the product that you purchased. I understand the importance of clarity, and I'd like to clarify that our "Reversible Scandinavian Bird Throw Blanket" is designed with inspiration from Scandinavian aesthetics. However, we do not advertise that our blankets are manufactured in Scandinavia.

Our intention has never been to mislead anyone, and we genuinely your feedback regarding this. We will work hard to be more clear in the future.

We take immense pride in the craftsmanship and attention to detail that goes into each one of our blankets. Customer satisfaction is our top priority, and I am deeply sorry that our service did not meet your expectations.

If there's anything specific we can do to rectify this situation or if you have any further questions, please don't hesitate to reach out to us via our Contact Us page.

Once again, thank you for your feedback. I hope you have a great weekend ahead, Graeme.

Kind Regards,
Liam
Bow & Snow Support

Valorada con 5 estrellas sobre 5

Beautiful

Received my adorable cats, they are beautiful, I’ve lost both my cats now Alfie 16 and Tilly 1, I miss them so much. The two cats I ordered are stunning, so bright and beautiful just as I remember my babies. Amazing company, from the very funny email. Thank you

22 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good quality merchandise

I wondered if I'd just thrown away $$$ impulsively. Not so. My beautiful Nordic blanket arrived much earlier than expected and I love it! I use it every day. Customer service emails are friendly and courteous. Based on this experience, I would purchase from them again.

8 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely fabulous

The Bow & Snow quilt cover that I purchased was exquisite, Beautiful colours, superb quality. Extremely happy to review. Would highly recommend this company. 🌟🌟🌟🌟🌟

27 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Prachtig

Mooi artikel, goede kwaliteit, keurige verzending. Een aanrader

8 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent product, good service.

I bought a Bird of Paradise reversible cotton blanket which has completely transformed my bedroom. It's beautiful, well-made and comfortable. It arrived in 13 days, well within the advertised time scale and in perfect condition.
I did check this page before ordering from a company I didn't know. I agree with the consensus that this is a trustworthy company.

5 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Purchasing from Snow&Bow was a…birthday present

Purchasing from Snow&Bow was a wonderful experience from the minute I placed my order in the UK, to the point when my daughter opened the parcel in Queensland Australia 10 days later. Her reaction “ Mum they are beautiful “.
ill definitely be looking for Christmas presents

6 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Missing cushion

I recently ordered a set of 4 sealife cushions. 2 cushions were exactly the same. So I am missing the Turtle cushion. I have sent several emails to them with no reply. Avoid this company with it's awful aftercare.

14 de junio de 2023
Opinión espontánea
Logotipo de Bow And Snow

Respuesta de Bow And Snow

Hi Stephen,

Thank you for leaving a review of your experience here. We take these reviews very seriously and are always looking to improve our service.

In regards to you sending several emails, we did receive your email on the 29th June and we responded just a few hours later asking you to provide a photo of your 4 cushions to confirm you have 2 of the same.

Since sending you this email we have heard nothing back from you until this review.

Receiving 2 of the same cushion is something that can easily be resolved and we are more than happy to send out the missing cushion to you free of charge.

I have also just sent you another email so we can discuss this matter further.

Thanks,
Liam
Bow & Snow Support

Valorada con 5 estrellas sobre 5

Scandinavian reversible bird throw

I live in Australia and have not used this company before. The kind and patient staff assisted me with all questions re ordering, converting currency, and processing the order. Tracking allowed me to be updated on the item and I was kept well informed. It arrived as promised on the expected day and time, in perfect condition.

The double throw is the perfect size to snuggle under for a nap or reading a book on a cold day or evening. It's soft, warm and of excellent quality and the colours are rich and beautiful.

19 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

It’s a brilliant company with great..…

It’s a brilliant company with great products or at least what I bought (a sofa throw) was of great quality and very beautiful and soft. The customer service experience is possibly the best I’ve ever had including great and appropriate levels of friendliness while remaining professional. The price was also competitive. I am an extremely happy customer.

18 de junio de 2023
Opinión espontánea
Logotipo de Bow And Snow

Respuesta de Bow And Snow

Hi Steven,

Thank you so much for your feedback and kind words!

I am so glad you were able to find some joy from our emails. I assume you are speaking about our confirmation email. It's quite different and we have tried to make it much more fun than an ordinary confirmation email you'd see elsewhere.

I hope you have an amazing week ahead. You're the best!

Kind regards,
Liam
Bow & Snow Support

Valorada con 3 estrellas sobre 5

Teething issues for a young company

Ok so I am going to try and be fair here. Bought a blanket 2 weeks ago for a friend's birthday. Got a notification 3 days later to say it arrived but checked with my friend and it hadn't. Looked back at my order history and now a tracking number has appeared to sat it's shipping from China. Check in again a week later and it's showing up at a depot in Slough. "Great" I think, only a couple of hours away from its final destination in East London. Unfortunately it never arrived however I raised an email and Liam responded very quickly with options to resolve. I decided to opt for a full refund. I appreciate this company is still in its early days and they have also received good reviews, sadly my experience of the actual receipt of the goods wasn't great, but the customer service and the upfrontness with which my complaint was dealt with fills me with more hope that these issues will be less frequent with time.

2 de junio de 2023
Opinión espontánea
Logotipo de Bow And Snow

Respuesta de Bow And Snow

Hi Sarah,

Thank you so much for leaving some feedback here.

I'd first off like to apologise for this experience not going as smoothly as it should have.

I'd like to address the notification saying that your item had arrived after 3 days. This definitely shouldn't have happened. Unfortunately we don't have shipping times as quick as that :( And I'm not sure why that has happened.

As for your order showing "Returned", again, I am not sure why. Unfortunately once the package has left our warehouse it's in the courier's hands and we have very little control over the package. It looks like the package has been returned to the sender (us). Usually the reason for this is because the parcel was unable to be delivered or nobody was in during 3 separate occasions. But again, after reviewing your tracking, it says "Delivery Recorded" so I am not sure why it is being sent back to us by the courier.

Not to point fingers but it does seem like the courier is at fault here rather than us. And I'm definitely going to open up an investigation into what has happened with your order.

As explained via email, I'd be more than happen to ship another blanket to you (with a discount as an apology) or offer a full refund.

Again, I'm so sorry that this experience hasn't been good for you. Please know that it doesn't normally go like this! We usually have no issues like this.

Thanks for your patience,
Liam
Bow & Snow Support

Valorada con 5 estrellas sobre 5

Absolutely no complaints about this company!

I placed an order for a throw blanket after being skeptical a while if the quality was going to be what it promised. I received a wonderfully cute and funny confirmation email (check you spam folder if you don't see it, thats where mine was) and received the item a couple of weeks later. It was just as gorgeous as in the pictures and the quality seems great. Really happy with everything. :)

14 de junio de 2023
Opinión espontánea

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