Bradfords - Dorchester BBS Opiniones 

205
•
TrustScore: 5 sobre 5

4,8

Units 11/13, Poundbury West Ind. Est., DT1 2PG Dorchester, Dorset, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Building materials aren't glamorous. I chose Bradfords as they were the only supplier offering hi-ab delivery in my area. What I failed to mention on ordering was the need to use the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Good quality products at reasonable prices. Quick delivery, was expecting 3-4 days but was given a call shortly after placing the order and arranged delivery the next day. Helpful and enthusiastic sta... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have only recently started to use Bradfords for odd DIY projects and have only praise for the company and their team. I have used the Dorchester Branch and all orders were ready in a timely fashio... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered a concrete post online one evening with free delivery. I was surprised to get a phone call, from the office, the following morning asking if today was suitable and given an ETA of 1.5 hour... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Empresa de construcción
  2. también en la categoría
  3. Albañil
  4. Carpintero
  5. Contratista de aislamiento
  6. Tienda de herramientas

Escrito por la empresa

Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.

Bradfords Building Supplies, Trusted by the Trade since 1770!

Escrito por la empresa

Bradfords is the leading family owned supplier of building materials in the UK
Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
Builders Merchants Federation Ltd (BMF).
Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
Investors in People
Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.

Información de contacto

  • Units 11/13, Poundbury West Ind. Est., DT1 2PG, Dorchester, Dorset, Reino Unido

  • 01305 265422

4,8

Excelente

TrustScore: 5 sobre 5

205 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(205)

1005 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Got a phone call

Got a phone call. They said it was ready. Great I thought.
I went in. it wasn't ready and I was told to go to the back of the queue. I said I'd come back in 30 mins. They said it wouldn't be ready. It was only three little bits of wood. I rang back 3 hours later. They said it was ready. I went in. I had to then go to timber yard. No one was there. I shouted. Nothing.
I went back to the office, and had to go back to the timber yard, and someone was there. Took about 1 hour to get 3 bits of wood!

9 de febrero de 2021
Logotipo de Bradfords - Dorchester BBS

Respuesta de Bradfords - Dorchester BBS

Hi,

Thank you for your feedback and for bringing these areas of concern to our attention.

I apologise that what was meant to be an easy and convenient service, was actually made difficult for you.

I will pass on this feedback to the branch for evaluation of the click and collect service that they are providing so that this can be prevented in the future.

Kind Regards,

Charlotte

Valorada con 5 estrellas sobre 5

Excellent Service!

Really efficient service... was only a small order but delivered in really good time AND sooner than originally suggested when I placed order on website... professional, polite staff with excellent customer service. Phone answered really quickly when called the store too. Excellent service guys- thank you!

16 de enero de 2021
Valorada con 5 estrellas sobre 5

Ordered on-line

Ordered on-line, immediately had phone call ready to collect, arrived, goods brought out. What more would you want?

16 de enero de 2021
Valorada con 4 estrellas sobre 5

Good

Good, helpful service in Dorchester shop and with delivery

12 de diciembre de 2020
Logotipo de Bradfords - Dorchester BBS

Respuesta de Bradfords - Dorchester BBS

Dear Mr Phillips,

Thank you for taking the time to leave us a review.

I am really pleased to see that you are satisfied with the service that you have received from our team in Dorchester and that you are happy with your delivery.

We hope to see you again soon,

Kind Regards,

Charlotte from Customer Services.

Valorada con 5 estrellas sobre 5

Great communication and service

Great communication and service. Always friendly staff.

10 de diciembre de 2020
Logotipo de Bradfords - Dorchester BBS

Respuesta de Bradfords - Dorchester BBS

Dear Amy,

Thank you for taking the time to leave us a review.

We highly value your feedback.

I am pleased to see that you have had a positive experience with us and that you are more than satisfied with the level of service you continue to receive from our team in Dorchester.

We hope to see you again soon,

Kind Regards,

Charlotte from Customer Services.

Valorada con 4 estrellas sobre 5

Very good service

Very good service. The only slight negative is that I was expecting an email or call to say that my order was available to arrive more quickly (in around two hours) than was the case.

8 de diciembre de 2020
Logotipo de Bradfords - Dorchester BBS

Respuesta de Bradfords - Dorchester BBS

Dear David,

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience and that you are more than satisfied with the service you have received.

We value your feedback and I shall look into why you were not contacted sooner.

Kind Regards,

Charlotte from Customer Services

Valorada con 2 estrellas sobre 5

In the store

In the store, it was unfriendly, no smiling welcome, the staff quick pull up face mask and bombard with me with H&S policies. and all a bit OCD and standoff customer experience for me, hence the 2 star review. Their is more, if your customer feedback team really cares, you've got my number .

30 de noviembre de 2020
Logotipo de Bradfords - Dorchester BBS

Respuesta de Bradfords - Dorchester BBS

Hi,

Thank you for taking the time to leave us a review.

I am saddened to see that you have had a negative experience with us in branch.

I am of the understanding that you have now discussed this with the branch manager at Wareham and that the problem is with the amount of health and safety measures we currently have in place in branch and how they made you feel, rather than the staff and the service you received from them.

We take all feedback very seriously and this will be passed on to the relevant department to see what possible changes can be made to give our customers a better experience in branch.

If you would like to discuss this further, please do not hesitate to contact us.

Kind Regards,

Charlotte from Customer Services.

Valorada con 5 estrellas sobre 5
Logotipo de Bradfords - Dorchester BBS

Respuesta de Bradfords - Dorchester BBS

Dear Mrs Folly,

Thank you for taking the time to leave us a review.

All feedback we receive is highly valuable to us.

I am pleased to see that your order arrived when expected.

Kind Regards,

Charlotte from Customer Services

Valorada con 5 estrellas sobre 5

AN OVERALL GOOD EXPERIENCE

From the easy to navigate and use website to communication about my order to prompt delivery makes this my favourite builders merchants.

1 de noviembre de 2020
Logotipo de Bradfords - Dorchester BBS

Respuesta de Bradfords - Dorchester BBS

Dear Mr Brown,

Thank you for taking the time to leave us such a great review.

I am glad to hear that your experience with us has been smooth sailing and that because of this we are your favourite builders merchant!

We value your feedback and look forward to exceeding your expectations.

Kind Regards,

Charlotte from Customer Services

Valorada con 4 estrellas sobre 5

Recommended

I have made two orders with Bradfords over the last couple of months having never used them before. They were recommended to me by a neighbour. I feel that I received a decent level of service. The deliveries are prompt and drivers are extremely helpful. The price of items could clearly always be cheaper but overall I would recommend them

13 de octubre de 2020
Valorada con 5 estrellas sobre 5

An excellent service

An excellent service. Thank you.

17 de agosto de 2020
Opinión espontánea
Logotipo de Bradfords - Dorchester BBS

Respuesta de Bradfords - Dorchester BBS

You are very welcome Martin, thank you for your custom

Valorada con 1 estrellas sobre 5

Updated review

Despite the presence of customers the yard workers appeared to be arguing and shouting at each other and the language used was pretty disgusting. Item I purchased was fine but was not offered any assistance to load into the car. UPDATE. Since I posted this review i have had s reply from Bradfords that was exemplary. I would particularly commend Zoe who called me to explain things. Excellent customer service from someone who genuinely cares about the customer experience and business reputation. Well done Zoe!!

7 de agosto de 2020
Opinión espontánea
Logotipo de Bradfords - Dorchester BBS

Respuesta de Bradfords - Dorchester BBS

Thank you for the feedback Phillip, this has been dealt with by the branch manager as there is no way that customers should be exposed to this kind of behavior and suffer a lack of service and assistance on top of that! My apologies to you for this poor and unprofessional experience with us.

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