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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

my car passed the MOT on 9th October had it serviced on the 7th of November 237 miles later ,only to be told my rear disks and pads needed replacing as they were worn below recommend limits,how wasn... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've had such a fantastic experience with Bridgend Ford, a big thank you to Brendan who has made the purchase of my dream car an absolute breeze. Brendan was so helpful and nothing ever felt like too... Ver más

Valorada con 4 estrellas sobre 5

Very polite helpful and efficient sale staff but it all seemed a bit rushed when come to paper work. I don't like being showed screens and having disclaimers or policies being read out it was all a bi... Ver más

Valorada con 5 estrellas sobre 5

Just bought a used Ford Puma from Bridgend Ford. Salesman, Dean Morgan (no relation!) was brilliant, he really looked after us, never pressurised us into making a decision. Very helpful and courteous... Ver más

Información sobre la empresa

  1. Concesionario de autos

Escrito por la empresa

Visit Bridgend Ford near Cardiff and Swansea in South Wales, we are an established dealership and servicing specialist. Explore our website to browse through our stock, book a test drive or MOT and get an instant FREE vehicle valuation in a matter of s...


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

230 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 22% de las opiniones negativas

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3,6

Todas las opiniones

(230)

19 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Poor service and attitude from staff

Poor service and attitude from staff. Talk down to you like muck wouldn’t recommend to anyone. 2 different cars 2 different occasions now so not impressed. Overpriced cars with damages and no help at all won’t repair and won’t knock off money for repairs either.

2 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service

Great Service, friendly and helpful staff. The Kuga 2.5 petrol is the best car I've ever had in my entire life and I've had a few. It suits my condition. May I give Special Thanks to Bethan who looked after me through the Deal, also Beau who took me for the test drive, this young man has a lot to offer, his knowledge on the Products is 10 out of 10 he has a friendly and gentle approach to his work and was very respectful to myself, with sound answers to the questions I asked him.
Thank you Michael Palmer

17 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ford Kuga

Last week I changed my car at Bridgend Ford Unfortunately as the Eco Sport is no longer manufactured I had already decided to consider the Kuga it's some years since I last had a Kuga and I was aware of a number of changes the main being the move away from diesel Dave Allen and Leah spent a considerable amount of time going through the changes and the ins and outs of the car I'm now the proud owner of a hybrid Ford Kuga it's an absolute pleasure to drive The car effortlessly changes from electric to fuel , the automatic is smooth, driving position gives an excellent all round view I could go on but if you have any doubt go and look at the Kuga worth every penny

6 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ford puma STI LINE

Excellent customer service felt very comfortable was offered a test drive which I was happy about as this made my decision easier after just seeing the car... the members of staff were very friendly and easy to talk to and was happy to answer any questions I had regarding my new car

10 de enero de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Efficient Sale but souless now everything is electronic

Very polite helpful and efficient sale staff but it all seemed a bit rushed when come to paper work. I don't like being showed screens and having disclaimers or policies being read out it was all a bit of a rush and I do not paperwork being sent to you by email, everything is electronic not personal touch. It is daunting to receive hundreds of sheets of paper to read through. Tthis is why it is not 5 star.

8 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

From start to finish Tom Drew is my…

From start to finish Tom Drew is my top car salesman very knowledgable non pushy very laid back extremelt helpfull it was a very pleasurable doing a deal with top man Tom will send people to Tom again fords Bridgend should be very proud to have such a nice guy especially as i hate pushy salesmen in fairness Tom wasnt id recomend him to anyone100% Robert Elias

1 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top class service

From start to finish the service was excellent for the purchase of our new Kuga on the motability scheme. Leah was great throughout and made everything straight forward for us. On the day of our test drive they didn’t have a vehicle available, unlike another dealer who gave no prior notice of this and were no help on the day. Leah ended up asking one of the salesman to borrow their personal car so we could test drive a Kuga, great customer service.

Would definitely recommend Bridgend Ford to anyone, and if we are to purchase a Ford in the future, we will 100% get it from there.

7 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic customer service.

We are really pleased with our new Puma ST we bought from Bridgend Ford. Thank you to Dave Allen and Leah for fantastic customer service. Leah kept us up to date through the process and Dave made the transaction seamless. We will definitely be returning.

1 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

my car passed the MOT on 9th October

my car passed the MOT on 9th October
had it serviced on the 7th of November 237 miles later ,only to be told my rear disks and pads needed replacing as they were worn below recommend limits,how wasn't this picked up during the MOT.the rac state Along with your tyres, your brakes are the most safety-critical components of all, and they must work properly to pass the MOT.Brake condition is also assessed by examining the discs, pads and calipers,not happy

7 de noviembre de 2023
Opinión espontánea
Logotipo de Bridgend Ford

Respuesta de Bridgend Ford

Hi Keith,
your concern is understandable, the two tests are not the same.
An MOT test consists of a visual inspection (not measured) of the brakes (wheels not removed) and a brake efficiency test.
On a scheduled service, the wheels are removed, and the thickness of the brake discs is measured with a vernier scale.
It is entirely normal for a measurement to be below the manufacturer's recommended thickness but still be legal from an MOT standpoint.
For your peace of mind, we are rigorously tested by external auditors on a monthly basis, but we welcome the opportunity to show you in person what and how we test.
If you would like to discuss this further, please do not hesitate to contact us on 01656 300100 or email customersupport@bridgendford.co.uk

Valorada con 5 estrellas sobre 5

The Manic Welshwoman

Our car was written off in an accident that wasn't our fault. Our car was our beautiful Puma which we had from Dave Allen at Bridgebd Ford so he was our first port of call to get another car.
Dave helped us in evey way that he could and we are now the proud new owners of a brand new Ford Puma ST . Everyone at Bridgend Ford are so lovely it's an absolute joy going there. Thank you all but heartfelt thanks to Dave.

16 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Everything was seemless

Everything was seemless. The process from test drive to handover went really smoothly. The staff were very attentive to our needs during the handover, spending the time to ensure that we were happy and that the cars were setup and comfortable for us.

8 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

A smooth and fantastic experience

Another fantastic experience picking up a new car. From the moment I was met by the salesperson I was offered a drink then sat down to complete the paperwork. Every process was clearly explained and smooth, after the paperwork I was taken to the vehicle and walked all around it with the salesperson then inside the vehicle every gadget was explained and shown. They even attached my phone for handsfree. Overall the experience was fantastic and I felt truly appreciated another success and would definitely recommend them.

6 de septiembre de 2023
Opinión espontánea

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