Britannia Lanes Opiniones 

276
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Absolutely quality service. The guys could not have been more helpful. Weather was hot and they didn’t stop all day. Would certainly recommend this Company to anyone.

Valorada con 5 estrellas sobre 5

We were so impressed with Britannia Lanes. The process through from initial quotation to collecting all the empty boxes and everything in between we could not fault. Any questions were answered prompt... Ver más

Valorada con 5 estrellas sobre 5

The process was very straight forward and professional. And I can honestly say the 5 guys who managed the move on the day were exceptional. So helpful, courteous and they did everything they could to... Ver más

Valorada con 4 estrellas sobre 5

We had a local move, with all packing by the company. These are not the cheapest local company but the job was completed on time, over two days. Always cheerful but busy. Included an extra drop-off w... Ver más

Información sobre la empresa

  1. Empresa de mudanzas
  2. Agencia de alquiler de camionetas

Escrito por la empresa

We are a family run and owned business offering domestic and commercial removals, locally to the West Country and internationally. We offer container storage and self storage; van hire and confidential shredding services. We opened in 1974 by Mike & Sylvia Lane and are now on our third generation of family working in the business. We are proud to be part of Britannia Movers Co-operative.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

276 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 75% de las opiniones negativas

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4,6

Todas las opiniones

(276)

35 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent removal company. Highly recommended

The best removal company we have ever used and we have moved around quite a number of times for work
Their quote was a lot lower than other companies we contacted for this move.
The 3 young men that did our move were excellent and nothing was too much trouble for them. Very professional and very helpful and friendly
I would highly recommend Britannia Lanes
Thank you very much for making our move a lot less stressful than it could have been
Move day 20/11/2025 Sidmouth to Exeter

20 de noviembre de 2025
Opinión espontánea
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Respuesta de Britannia Lanes

Hi Carol, we were delighted to help you and it's great to hear we are the best you have used!

Valorada con 5 estrellas sobre 5

As always the men were friendly

As always the men were friendly, overly helpful and did the move within the day comfortably. I’ve used Britannia Lanes many times and highly recommend them for cost and in particular their removal men

25 de noviembre de 2025
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Respuesta de Britannia Lanes

Many thanks for your review, we are always happy to help you again.

Valorada con 5 estrellas sobre 5

Britannia Lanes were amazing for our…

Britannia Lanes were amazing for our move. The lads worked so hard packing up our old house, loading and then unloading. Everything was treated with care and they worked so hard to get the job done. We couldn’t believe how hard they worked. I would completely recommend.

30 de octubre de 2025
Opinión espontánea
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Respuesta de Britannia Lanes

thank you so much for your recommendation and positive review.

Valorada con 2 estrellas sobre 5

Disappointed beyond belief

We took out their insurance as we had a few items above £1,000 in value. Despite pointing out the fragile nature of one particular item, which has huge sentimental importance and cost a lot of money, it was wrapped in just a single sheet of paper and dumped in the top of a box with three other items. In addition, the original move assessment determined that a particular van size would be required, as a bigger one would not fit round our lanes. However, the van they actually used was even smaller and necessitated a number of trips back to a bigger vehicle 2 miles away and decanting the contents of each small load into the bigger vehicle, so handling everything at least twice and increasing the risk of breakages. The bigger vehicle's contents were then decanted into a third vehicle ready for the long journey up to Norfolk. So our belongings were handled at least three times. Yes we took out their insurance but it is now proving to be worthless. I have a broken valuable ornament and am upset at being offered such a paltry sum, and Lanes are hiding behind minutae. Upon arrival in Norfolk their truck leaked hydraulic fluid at the entrance to our new driveway after the trainee decided to lower the ramp without checking if the fluid pipe was caught. Don't use this company.

We have now had a response and are still dissatisfied. We took out the additional insurance for our few valuable items that we were not going to transport ourselves and you then had an inexperienced trainee pack my valuable ornament. He wrapped it in a single sheet of paper, not bubble wrap which would have protected it. So this was very avoidable damage. And you think it's OK to offer a paltry sum to replace it. Still very disappointed and would still not recommend this company.

11 de agosto de 2025
Opinión espontánea
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Respuesta de Britannia Lanes

Thank you for taking the time to leave your feedback. We’re sorry to hear that you’ve been left disappointed with aspects of your move and the outcome of your claim.

Regarding the vehicle used, your original quotation was based on a 7.5t truck, which we advised at the assessment stage was the appropiate size. When your booking was made a week before the move, we did not have a 7.5t vehicle available both days, so we allocated a 3.5t vehicle in order to ensure we could still accommodate your removal. This did result in additional labour and shuttling, but this is standard practice as many properties across Devon and Somerset cannot accomodate a truck. Our priority was making sure your move went ahead.

We were disappointed to hear about the damage to your ornament. We take great care in packing and handling customers’ belongings, but unfortunately accidents can still occur, which is why we recommend taking a policy to cover in these circumstances. Settlement is based on the item’s current market value rather than its original purchase price, and we appreciate that this can sometimes be upsetting when a piece has sentimental significance.

We also apologise for the hydraulic fluid incident on arrival. This was reported to the site manager at the time, who advised that they would work to remove the staining, but we fully understand the frustration this caused.

If you'd like to discuss this further, please don't hesitate to contact me.

Kind regards
Alexandra Lane

Valorada con 5 estrellas sobre 5

Very happy customer

The removals team were great. I was nervous about the move after a previous bad experience. The team reassured us every step of the way; they were friendly; jovial; helpful and efficient. The transport was sufficient for our belongings and everything was handled carefully and with respect.
I cannot fault them and highly recommend Brittania Lanes.
Thank you,
Sterling work.

3 de octubre de 2025
Opinión espontánea
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Respuesta de Britannia Lanes

Thank you Cheri, we were delighted to help ease your nerves and that you had such a positive experience.

Valorada con 5 estrellas sobre 5

Fantastic all round service

Easy to book
Fantastic telephone support all issues sorted in record time
Amazing packing and transportation service
Kept me informed every step of the way
Highly recommend using them

1 de octubre de 2025
Opinión espontánea
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Respuesta de Britannia Lanes

Thanks Tracy for your kind comments regarding our removal services.

Valorada con 5 estrellas sobre 5

Arrived gentleman asked me what I…

Arrived gentleman asked me what I needed. Was very helpful. Gave me my bag for confidential waste. Would certainly go back.

29 de septiembre de 2025
Opinión espontánea
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Respuesta de Britannia Lanes

Hi Mandy, many thanks for using our confidential waste shredding service - it is a great quick way to get rid of papers and other media.

Valorada con 5 estrellas sobre 5

Absolutely wonderful and professional…

Absolutely wonderful and professional service. Great guys helping us move, so quick and efficient! Made the move stress free for us. Thank you Britania Lanes, Nicola and Simon

26 de septiembre de 2025
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Respuesta de Britannia Lanes

Hi Nicola & Simon, happy to have been able to help with your move.

Valorada con 1 estrellas sobre 5

DO NOT USE THIS COMPANY IF YOU WANT YOUR FURNITURE TO ARRIVE IN ONE PIECE

I took out insurance with this company at their recommendation but also because I wanted to make sure that everything was covered for any eventuality. The move happened & when we got to the new home the guys damaged my £1700 ceramic dining table top, I was absolutely distraught but knowing I had insurance I put in a claim, just over 2 months now since it happened the result came back from the insurers that my table could not be repaired & offered me £450 in compensation WTAF !! I tried to get hold of the directors at Britannia & guess what no-one available to speak to & no replies to my emails either. I would definitely NOT RECOMMEND using this company, I don’t know how any of them sleep at night !

18 de julio de 2025
Opinión espontánea
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Respuesta de Britannia Lanes

Thank you for taking the time to leave your feedback.

When we spoke after your move, you mentioned how pleased you were with the crew overall, and it was unfortunate that this isolated damage occurred at the very end of the day. We raised the claim straightaway and also contacted the manufacturer directly on your behalf to see whether a repair could be arranged.

Sadly, the engineer who visited your property confirmed that the necessary parts were no longer available, meaning a repair wasn’t possible. In situations like this, the insurers settle based on the item’s current value rather than its original cost. After the initial offer, we approached the settling agents and had the settlement increased, with £600 agreed as the depreciated value.

I also want to address your comment about feeling ignored. When you phoned on 1st October I wasn’t in the office and was therefore unable to take your call, but I have responded promptly to all other communication, whether by phone, email, or in person. For that reason, I was disappointed to read that you felt ignored when I've made every effort to try ensure you were happy with our service post move.

Kind regards
Alexandra Lane
Britannia Lanes

Valorada con 5 estrellas sobre 5

Very helpful and friendly people!

Very helpful and friendly people who understood how residential transactions can be delayed unexpectedly and were flexible and supportive in their approach. On the day the men arrived and were friendly yet professional and the whole experience, from the first call, to saying goodbye after the re-delivery took a lot of the angst out of the whole process of selling a home. Thank you!

9 de septiembre de 2025
Opinión espontánea
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Respuesta de Britannia Lanes

thanks for your kind comments regarding our handling of your move process.

Valorada con 5 estrellas sobre 5

Friendly, respectful and professional

Everything from initial enquiries, through to removal days was brilliant. Cheri in the office was fantastic - she had answers to all my questions, each time I rang/emailed her, and was always polite and professional. The personal touch was there and I felt valued and as if they genuinely cared about me and my experience with them. Nothing was too much trouble. The lads turned up on delivery day and got everything loaded, then unloaded the next day in the new place. The furniture dissassembly/assemly feature is worth its weight in gold - they did a great job and were very quick as well - much quicker than we would have been if we'd had to do it ourselves! The lads were polite, friendly, respectful and professional. Communication throughout was excellent. I highly recommend Britannia Lanes :)

11 de agosto de 2025
Opinión espontánea
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Respuesta de Britannia Lanes

Hi Kim, many thanks for your kind comments, we are always happy to help.

Valorada con 5 estrellas sobre 5

Excellent company

Polite, prompt, careful, clean, accommodating and very reasonably priced. Can't fault the service. Top job.

13 de agosto de 2025
Opinión espontánea
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Respuesta de Britannia Lanes

Hi Jon, many thanks for your review.

Valorada con 5 estrellas sobre 5

Great experience...

Very straightforward virtual survey with Lee. We also had an excellent removals team over the 4 days - Adey and Harvey - who were efficient, courteous & friendly, and made the whole experience far less stressful than we thought it would be. Thank you very much!

13 de agosto de 2025
Opinión espontánea
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Respuesta de Britannia Lanes

Hi Sarah, so lovely to be able to help take some of the stress from your move.

Valorada con 5 estrellas sobre 5

Great service

We were very happy with the service. They were punctual, efficient and helpful. We couldn’t have asked for more. Thanks

1 de julio de 2025
Opinión espontánea
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Respuesta de Britannia Lanes

Hi Andrew, we were delighted to help.

Valorada con 5 estrellas sobre 5

Devon to The Midlands

We used Britannia Lanes to help relocate us from Devon to The Midlands. We can not praise this company enough! Hardworking and helpful! Nothing was too much trouble. Big shout out to Adrian and James who helped us enormously as well as being friendly and hardworking! We would certainly recommend this company to anyone!
Thankyou

28 de julio de 2025
Opinión espontánea
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Respuesta de Britannia Lanes

Hi Sally, thanks for your shout out to Adrian and James and your recommendation.

Valorada con 5 estrellas sobre 5

Great Service

The team at Britannia were really helpful throughout the whole moving home process. The house we moved into presented many challenges to the movers on the day but they very professionally just got on with it with a smile and without any fuss. Really pleased with the service. Well done Britannia Lanes.

22 de mayo de 2025
Opinión espontánea
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Respuesta de Britannia Lanes

Hi Tim, delighted to hear we were able to overcome all the challenges presented.

Valorada con 5 estrellas sobre 5

I used Britannia Lanes to move me from…

I used Britannia Lanes to move me from Somerset to Spain, they were extremely professional, they guided me through the whole process, stored my furniture until I was ready to receive it. It all arrived on time and safely. I was very impressed and would thoroughly recommend them.

29 de abril de 2025
Opinión espontánea
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Respuesta de Britannia Lanes

Hi Lynn, We were delighted to help and hope your new life is going well.

Valorada con 5 estrellas sobre 5

Good service

On-time, professional, helpful and cheerful teams

7 de abril de 2025
Opinión espontánea
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Respuesta de Britannia Lanes

Hi Peter, we were delighted to help you.

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