British Homesellers Opiniones 

496
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We were very happy with Fallon’s service throughout the purchase of our first property. She always kept us informed about what was happening and how things were progressing. Whenever I had a question... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had the best experience, being a first time buyer, I had direct contact to everyone, they kept the communication open every-time I needed something, Alex C. was exceptional…. The process took only 2... Ver más

Valorada con 5 estrellas sobre 5

Really happy with the service from British Homesellers. The whole process has been so easy and straightforward. Everyone has been really supportive, communication has been great, and they’ve always be... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

British Homesellers was a brilliant estate agent to work with start to finish, they made what can be quite a stressful process very easy with their amazing and quick communication, especially as we ar... Ver más

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4,7

Excelente

TrustScore: 4.5 sobre 5

496 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(496)

62 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I had a fantastic experience with Alex…

I had a fantastic experience with Alex from start to finish. From our first conversation, he was friendly, professional, and genuinely committed to helping me. He kept me informed every step of the way, was always quick to respond to any questions, and made what can often be a stressful process feel straightforward and manageable.

What really stood out was his honesty, knowledge, and attention to detail. I always felt that he had my best interests at heart and went above and beyond to ensure everything ran smoothly. Thanks to his hard work and dedication, the whole experience was far more positive than I expected.

Without a doubt, Alex is the best estate agent I have dealt with, and I wouldn’t hesitate to recommend him and British Home Sellers to anyone looking to buy or sell a property.

15 de junio de 2026
Opinión espontánea
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Respuesta de British Homesellers

Hi Sannah,

Thank you for such a lovely review!

It was a please working with you and I wish you and your husband all the very best with everything moving forward,

Kind regards,

Alex & the team

Valorada con 5 estrellas sobre 5

First home

We bought our first home through British Home Sellers, and the experience was excellent from start to finish. Robert and his team were incredibly helpful throughout the process.

A special mention goes to Fallon, who was always quick to respond to our queries and happy to help whenever we needed assistance. As first-time buyers, having such a supportive and responsive team made the whole experience much smoother and less stressful.

Had a lovely experience thanks to Fallon :)

12 de junio de 2026
Opinión espontánea
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Respuesta de British Homesellers

Hi Raiha,

 Thank you so much for your kind words, we’re so glad we could help!

 Myself & the team wish you all the best in your new home.

 Kind regards,
 Fallon & The Team

Valorada con 5 estrellas sobre 5

Alex was absolutely first class in…

Alex was absolutely first class in monitoring and dealing with my purchase, I have bout and sold 14 houses in the past and by far Alex has been the most professional and helpful agent I have dealt with genuinely surprised how good the service was will 100% use this chap and company in the future

3 de junio de 2026
Opinión espontánea
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Respuesta de British Homesellers

Hi Mark,

Thank you for such a lovely review and it was a pleasure working with you,

I wish you all the very best,

Kind regards,

Alex

Valorada con 5 estrellas sobre 5

A pleasure to work with throughout the…

A pleasure to work with throughout the transaction. Always contactable, quick to respond when offers were being negotiated, and proactive in chasing solicitors whenever anything was outstanding. Their communication was excellent from start to finish, making for a smooth process and a very positive working relationship.

1 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Everyone I interact with from viewing…

Everyone I interact with from viewing to completion were very professional. Alex Clendon was fantastic.

22 de mayo de 2026
Opinión espontánea
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Respuesta de British Homesellers

Hi Ade,

Thank you for your review and kind words!

It was great working with you and I wish you all the very best moving forwards

Kind regards,

Alex and the whole team

Valorada con 4 estrellas sobre 5

Very good service on purchase

Overall our experience with BHS was very good. Initially we had a few issues contacting the person looking after the property when trying to make offers and deal with the initial price negotiations but once Alex took over the process during the later stages he was very much a driving force of getting the purchase over the line, keeping us in the loop and being the go between with ourselves and all other parties.

1 de mayo de 2026
Opinión espontánea
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Respuesta de British Homesellers

Hi Simeon,

Thank you for your kind words,

It was lovely working with you and I hope you’re enjoying your new property!

Kind regards,

Alex and the whole team

Valorada con 5 estrellas sobre 5

I bought a property through BHS and the procedure was seamless

I bought a property through BHS and the process was hassle free. I would describe it as seamless. The staff kept checking on intervals to ensure a smooth flow until completion. My £2000 withholding deposit was immediately transferred to me on completion.

22 de abril de 2026
Opinión espontánea
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Respuesta de British Homesellers

Hi Michelle,

Thank you for your review and I am so happy we could help,

I wish you all the best with everything moving forward

Kind regards,

Alex and the whole team

Valorada con 5 estrellas sobre 5

Amazing Journey

British Homesellers have been amazing, from the first time contacting them about the house purchase to the actual house being bought, they have been very helpful, and gave me updates along the way. I want to especially thank Molly and Alex who helped me out throughout this journey!!!

14 de mayo de 2026
Opinión espontánea
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Respuesta de British Homesellers

Thank you so much for your kind words and recommendation!

We’re delighted to hear you had such a positive experience purchasing your home with us. Wishing you all the very best in your new home!

Molly and the team

Valorada con 1 estrellas sobre 5

So disappointing

Their marketing states that ‘On average we are securing offers within 2 to 4 weeks’ and that they have ‘buyers ready and waiting to buy properties’. Sounds too good to be true - and that’s because, in my experience, it is. They haven’t managed to secure a single viewing in three months, let alone an offer. I understand the market is very tough but the truth is that other flats in our block have had viewings - and they’re on at a higher price. Something has clearly gone wrong and BH simply aren’t doing enough to sell. I have lost confidence in them and feel mad that time with BH has been wasted. Much better to stick with a proper high street estate agent.

9 de mayo de 2026
Opinión espontánea
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Respuesta de British Homesellers

Dear Mrs Bates,

We’re really sorry we haven’t met expectations in this case.

Over the 8 weeks we’ve been marketing the property, we’ve unfortunately struggled to secure the level of traction we would normally expect.

As you mentioned, there are currently two other one-bedroom flats within the building which you shared have received viewings. However, neither has successfully sold, with one having been reduced four months ago and another having been on the market for around 10 months. More broadly, within a quarter of a mile, the majority (83%) of one-bedroom apartments currently on the market also remain unsold. Those that have sold, did so prior to the recent Middle East conflict and resulting market uncertainty.

Unfortunately, the market for properties of this type has become increasingly challenging in recent weeks, particularly following wider economic uncertainty and market shifts, which appear to have impacted buyer confidence locally.

We completely understand how frustrating this is when trying to sell your property, and we’re genuinely sorry we’ve fallen short of the expectations created by our marketing and the results we would normally aim to achieve.

As discussed with you directly, given the lack of progress, we agreed at your request to stop marketing earlier than originally planned.

We do sincerely wish you all the very best with your future sale.

Kind regards,

The British Homesellers Team

Valorada con 5 estrellas sobre 5

House purchase

British Home sellers were great! Fallon kept in touch with us more than our solicitors did! I would recommend them to anyone! In the future, I would use them to sell our house!

27 de abril de 2026
Opinión espontánea
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Respuesta de British Homesellers

Hi Carolynn,

Thank you so much for your kind words, we’re really glad to have helped!

All the team wish you all the best with your new home.

Best wishes,
Rob & The Team

Valorada con 5 estrellas sobre 5

Couldn’t fault the service

British Homesellers handled our purchase really well. Unfortunately the sellers weren’t in a position to move as quickly as we had first hoped but this was not a fault of British Homesellers, and when we contacted Fallon for advice, she did support us by chasing information and getting answers for us.

27 de marzo de 2026
Opinión espontánea
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Respuesta de British Homesellers

Thank you for your kind review.

We’re really pleased to hear you had a positive experience overall.

Wishing you all the best in your new home!

Molly & the team

Valorada con 5 estrellas sobre 5

Amazing!!

From the beginning communication was amazing- super clear and easy to understand!
Fallon was brilliant at talking me through each step and also keeping me up-to-date on each step.
She understood my frustrations at times and talked me through everything.
Can’t thank Fallon enough for everything she has done!

1 de abril de 2026
Opinión espontánea
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Respuesta de British Homesellers

Thank you for your kind feedback!

We’re glad you were happy with the service and we wish you all the best in your new home!

Fallon & the team

Valorada con 5 estrellas sobre 5

Impressed with BHS

Moving house can be a stressful and complicated process to go through. I found BHS to be very helpful throughout. I spoke mainly with Robert, but also Charles, both of whom had a calm friendly manner and took the time to explain things when asked. I needn't have worried about BHS being an 'online' agent as they were very accessible over the phone. They always followed up on things when they said they would, can't fault them.

10 de febrero de 2026
Opinión espontánea
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Respuesta de British Homesellers

Hi Nick,

Thank you so much for your kind words and we’re so glad to help you secure your new home.

Myself and the team wish you all the best moving forwards.

Kind regards,
Rob & Team

Valorada con 5 estrellas sobre 5

Help with our purchase

Communication was excellent from the get go, and it felt like they were trying their absolute best to get our purchase over the line when things were going wrong.

Special shout out to Fallon Martin who was our main point of contact. Also to Alex Clendon who stepped in when Fallon was away.

20 de marzo de 2026
Opinión espontánea
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Respuesta de British Homesellers

Thank you for your kind feedback!

We’re glad you were happy with the service and we wish you all the best in your new home!

Molly & the team

Valorada con 2 estrellas sobre 5

Misleading service charge information

The staff were helpful, responsive, and communicative throughout the process, which I appreciated.

However, the service charge was presented significantly lower than it actually was — the true figure turned out to be nearly 40% higher once official documents were reviewed. This is a material detail that should have been verified or clearly caveated in line with the Consumer Protection from Unfair Trading Regulations 2008. It suggests that information provided by sellers is not adequately checked before listing.

As a result, I lost time and incurred unnecessary costs before discovering information that directly impacted my decision to proceed.

Overall, a positive interaction with staff, but a lack of due diligence on key information.

1 de marzo de 2026
Opinión espontánea
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Respuesta de British Homesellers

I’m really pleased to hear that you found our team helpful, responsive, and communicative throughout, that’s exactly the level of service we aim to provide.

I’m very sorry, however, to hear about your experience regarding the service charge. We fully appreciate how important this information is when making a purchasing decision, and I understand how frustrating it must have been to discover a discrepancy later in the process.

For clarity, service charge figures are typically provided by the seller or managing agent at the point of listing, and in some cases can only be formally verified once the legal documentation is reviewed. That said, we absolutely take your comments seriously and agree that where there is any uncertainty, this should be clearly caveated upfront.

We would never intentionally misrepresent any property information, and we would really like the opportunity to investigate this specific case further to understand exactly what happened and whether anything could have been handled differently.

As your review is listed under “customer,” we’re unfortunately unable to identify the transaction. If you’re happy to do so, please email us at enquiries@britishhomesellers.co.uk
with the property details, and we’ll look into this for you as a priority.

Kind regards,
British Homesellers

Valorada con 5 estrellas sobre 5

We had an extremely positive experience…

We had an extremely positive experience with what has been an immensely stressful time, particularly with Robert Love . On the ball very knowledgeable and was always available to support and answer any queries he went above and beyond would highly recommend. Thank you Robert

20 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

This company was amazing to work with

This company was amazing to work with, communication was top notch, always kept in touch with what was going on, brilliant service, Alex was a delight to talk to, very knowledgeable and if he was going to ring you back he would.

11 de marzo de 2026
Opinión espontánea
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Respuesta de British Homesellers

Hi Amy,

 Thank you for your review and I am pleased we could help!

 I wish you all the very best moving forward and please do not hesitate to get in touch if we can ever help in the future

 Kind regards,

 Alex and the whole team

Valorada con 5 estrellas sobre 5

5 Case Road Sale

Our sale was held up by various Land Registry issues for over a year. Charles at British Home sellers was absolutely brilliant, so kind and empathetic throughout the whole process. He answered all queries and pushed for progress week by week in order for our sale to complete. I cannot thank him enough.

11 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly Recommend

Buying through British Home Sellers was a great experience and a breath of fresh air compared to other recent experiences buying, Robert Love kept me up to date throughout the whole process, he went above and beyond. I would definitely recommend for people looking to buy through British Home Sellers.

10 de marzo de 2026
Opinión espontánea
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Respuesta de British Homesellers

Hi Michael,

Thank you so much for your kind words, I’m so glad we could help!.

Myself and the team wish you all the best in your new home.

Kind regards,
Rob & The Team

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