Brook + Wilde Sleep Opiniones 

Customer service is awful. No replies to emails and constantly told ‘you are first in the queue’ for 10 minutes and then told no agents are available.
Left a message but no reply.
Have they gone bust??
I have been trying contact you on behalf of my daughter, order number 49454.

"I am very pleased with this mattress and the delivery. After deciding to replace my old one, I tried two different companies but didn’t get on with their mattresses. I then tried the Brook + Wilde Elite, and it is absolutely perfect."

Bought this mattress for the guest bedroom and after a few uses had a noticeable dip. Brought this up to the company and they are not responding. I see that they changed their legal entity and it's not honouring the guarantees. Very poor experience and I would recommend another brand.

We have three Brooke and Wilde mattresses in our household and my mom has two!!
They are simply amazing like sleeping on a cloud so comfy I love them! Please don’t stop selling them 🤣

Delivery and unpacking was excellent.

Mattress was brilliant for the first few months. Then became less so over time. To be honest that may be my wife and I getting older.

The comfiest mattress ever! I highly recommend. My back is so grateful that I bought this. Customer service was fantastic and so was delivery. Cannot fault single thing!

A friend recommended Brook & Wilde to us and we couldn’t be happier. The mattress is so unbelievably comfortable, we really feel like we’re sleeping in luxury. Love it and have recommended to others.

I have a broken back (multi layer fusion)
So hear me when I say that going through mattress's to actually find a great one - is a process I don't wish on anyone!
This mattress is simply the best!
I am now able to get MUCH more quality sleep, have less cramps and my legs experience much less 'ticks and tricks' from all the nerve damage.
Longevity is still out for the jury. 🤞
Delivery was a bit of a nightmare ( 🤣 ) - but well worth it in the end. The lad who dropped it off kindly brought it through to the bedroom for me too. Thank you.
I would 150% recommend!

Excellent communications, excellent customer service. Excellent product. Wife and I are very happy.

Comfortable but not really other worldly for me. So good, fair value but not game changing.

Very helpful customer service when I had a need to contact them, fantastic and respectful delivery drivers and the mattress is divine, very comfy and sleeping better than I have before...

Pillow too thin.

Delivery as promised. Very comfortable mattress. Only slight let-down was it is a little soft on the edges/too soft when sitting on edge of bed.

Very comfortable mattress. Delivered on time. All round good buy.

I am very happy with my four season duvet. The high quality materials give it a luxurious feel its incredibly comfortable and cosy. What I love most is its adaptability the design lets you switch between combined layers so its perfect for use all year round and very versatile. I an very happy to recommend this product.

I bought a bought a Brook and Wilde Lux mattress six years ago and it has been excellent.

The reason why I’m writing this review is I want to replace the mattress and possibly upgrade it but I’m unable to make contact with Brook and Wilde Sleep as they are now known ! they won’t answer the telephone, reply to messages or emails and believe me I have tried on numerous occasions.

Quite frankly they have now put me in a position where I would be afraid to place an order with them, great shame because my original experience with the company was first class !

Purchased a top of the range mattress in Jan 2025. From Brook and Wilde Sleep. It started to deteriorate (dips in sleeping area) and I provided images as requested. I have not been able to make contact with them despite ringing many times and many emails.

BEWARE SCAMMERS. I bought an expensive mattress 3 years ago. It is totally unusable already and I sleep alone and I’m tiny. Try to arrange a replacement as it’s still under warranty to discover they have dissolved the company rendering all warranties void. They then set up a new company adding the word sleep to their company name. Same staff, same products

Made a purchase in 2021 to help with my chronic back pain. I have now got bored of the number of times I have woken up with so much discomfort and pain, not caused by but exacerbated by a mattress that has deteriorated far more rapidly than you would expect in less than 4 years.

When I contacted the new owners, they couldn't care less. "New management since 2023, the guarantees don't apply". So a big F-you to any previous customers.

Ironically that doesn't stop them (mis)using awards and embellishments that the original company and owners got awarded like "Mattress of the Year 2022" and "Indy Best Buy 2021" that this company quite evidently didn't even earn. They seem quite comfortably fraudulently representing that they did though.

I would not trust these cowboys and conmen ever again.

Purchased in Feb 2020, expecting it to last a good amount of time. Initially great, then after a couple of years faults start appearing. Same experience as all the other customers who have given poor ratings. Expensive 'con' mattresses. Dips in various places in the mattress. Company contacted, no reply of course... do not buy!! The warranty/guarantee means nothing!