Cuddly Beds Opiniones 

Disappointing service and no resolution to a missing headboard

I would not recommend Cuddly Beds based on my experience so far.

I ordered a bed and bed frame, but when my order was delivered, the headboard was missing. I have spent far too much time chasing this up, sending emails and trying to contact the company, but have received no satisfactory resolution.

The delivery contact initially told me he would sort the issue, but since then, he has ignored my calls and failed to respond to my WhatsApp messages. I have also emailed the company multiple times without receiving a proper response. To make matters worse, the telephone number listed on their website does not appear to work.

I have paid for an item that I still have not received, and the complete lack of communication and customer service has been incredibly frustrating. Mistakes can happen with deliveries, but how a company deals with those mistakes is what matters. In my experience, Cuddly Beds have failed on that front.

I simply want the headboard I paid for, or a suitable resolution, but getting any response from this company seems almost impossible.

I would advise anyone considering ordering from Cuddly Beds to think carefully about the potential after-sales experience. Taking your money is one thing; providing the goods you have paid for and dealing with problems professionally is another.

Avoid this company at all costs
Bed quality and workmanship was BRUTAL - disgusting smell, noisy, very poor timber used, rough timber cuts showing through fabric, staples cutting through fabric from underneath. Communication was zero, they don't answer phones or emails, I didn't get refunded and had to pay for this disgusting bed to be collected and brought to the dump.
I submitted application to the European Small Claims Court and they gave up after 3 months of no response from this company.
One star is too much.

AVOID!! I ordered a bed worth over £500 on 16th April and still have not received it. All my enquiries have been ignored, and it appears the Instagram page have either blocked me or deactivated their account. Do not buy from this company. I suspect it’s now in administration so I will be seeking legal action to obtain my money.

Absolutely terrible company, I ordered the bed over 12 weeks ago - communication has been terrible, I was told 4-6 weeks for delivery and I am getting no further foward - they dont respond to emails and the phon eline is cut off. DO NOT BUY FROM THIS COMPANY

Prices were competitive and I liked the offer of samples.
Contact by phone was difficult - email response was better.
However delivery took too long and the SHOP app was a pain and didn’t update with delivery info (as far as I know it still states ‘Item awaiting despatch’ 🤦‍♀️)
I originally gave 4 star as was scoring the headboard instead of the company - have changed to 3 star as it was an average experience (This was for a purchase in July 2025)

No money, no bed, no communication. Stay away!

It's a SCAM! Don't buy from this company. You will loose your money....

Utterly useless. I would give zero stars if I could.

No communication between the bed being ordered and it being delivered.

Did I say “delivered”? Nobody was in when the delivery company called, so it was actually dumped on my driveway.

The packaging for the mattress was damaged, so that was all wet.

The bed was delivered incomplete, with no headboard.

The telephone number on the website has been disconnected.

They don’t answer emails or messages on any of their social media pages.

I’m now completely in the dark with a useless, damaged, incomplete £700 bed sitting in my lounge, and no way of getting in touch with the company.

What a pile of garbage this “company” is.

I ordered a headboard on 01 December 2025, I received a text message to say my order had been received. I took a screenshot of my original order for safety reasons.
Go on their site to track my order, it tells me my order doesn’t exist, I’ve tried phoning, but the number is out of service, I’ve emailed and had no reply.
This is a scam company, do not buy from here.
No communication whatsoever. Really poor business.

good service and quick delivery of fabric samples.

Poor communication. They pass your name and address onto multiple couriers. Got a text to say delivery tomorrow (3rd December) between 5-8 pm. Cancelled my plans as I was going out. Bed doesn’t arrive. Get a call at 10pm on a Friday night, I have your bed can I deliver I’ll be 20 mins. Fine whatever. Well today I’m dragging the mattress upstairs alone, get it upstairs, mattress is soaking wet!!! I am beyond angry.

Dreadful customer service unfortunately. Ordered bed on 10th Sept with an expected 5-15 day timeframe for delivery. Received bed frame 4 weeks later (late at night after told a tyre blow out) and they didn’t have the right size mattress on the van. Another two weeks of messaging, (apparently van vandalism preventing delivery) and then given a delivery date (but another van breakdown (apparently) resulted in a failed delivery. Received mattress following day (again late at night 22:40pm!) after a 1-4pm time slot given and lots of ignored messages. Not 100 per cent happy with bed quality in all honesty. Seems to be made of cheap cardboard and wood. We went for a Naples fabric divan chesterfield bed with drawers and paid extra for reinforced bed but doesn’t seem like it. Mattress seems good quality though now we have the right size.(pocket sprung option) Decided to keep it after all the upheaval but don’t know how long will last. Will not use this company again!

Please do yourself a favour and avoid this company. All positive reviews are fake and all 1 star reviews are a true reflection of what this company stands for ! Bed i purchased is starting to break and after less than a year and is completely substandard quality. They have admitted this on email and promised to resolve this but have been ignoring me for several months. I am in the process of taking this to court to claw back some costs to purchase a new bed from a reputable retailer. If you are considering it please go elsewhere

Waited two months for a bed that was delivered with parts missing…

Bought a bed with floor standing headboard from this company. Terrible communication regarding delivery only got a date once I started emailing and pushing. Text on a Friday to say delivery will be Sunday between 2pm and 6pm, day arrived no communication until 7pm when driver called to say he was over 2 hours away so arrived after 9pm ( not good with young children in bed).
Unpacking and base was damaged and headboard padding not glued back meaning you can push the padding back and forth, cheep product poorly made.
Tried to make contact on the Monday by phone (joke never answer) and email with no response till the Wednesday. Arranged collection and refund told 5-15 days for collection (joke) and refund won’t be done till it arrives back with them from courier.
Day 14 and no further communication or the bed collected.
I have prepared a county court claim as they don’t seem to want to sort things and give you money back.
STAY WELL AWAY FTOM THIS COMPANY (if you can call them that)!!

I placed my order for a headboard on the 5/8/25, however haven’t heard anything with regards to delivery etc.
I have the tracking App, which just says preparing shipment. I have tried calling the contact number provided, but nobody ever answers. I have also sent several emails which haven’t been replied to.
The company seem quite happy to take your money and then there is no communication after that. I wanted to place another order, but won’t be after the poor service i have received. If i don’t receive the headboard, i will be taking this matter further.

They were the most unhelpful company. I was on the phone for hours trying to get someone to answer as had a problem with the pistons. When they finally answered the phone they answered it with a YER , i said is that cuddle beds he just said yer again. They were most unhelpful, saying I just need to force the bed shut , but I said the screw can out when we done this. He said he would do a video call with me to show me how to close rhe bed as if I didn't know!. Never heard the i order another bed from a lovely company and when they came to deliver and fit me bed they looked at this cuddle beds one and saud all the pistons were out of line and was never going to close , he moved them all for us and now it closes perfect
W
Emailed cuddle beds to say I had to pay £30 for this help and have heard nothing. Waste of time

Communication was minimum regarding the delivery of the bed. Was only when I was in contact that they confirmed a rough date for it to be delivered. Could not fault the delivery guy, he was very friendly and efficient. However, when it costs £100 for delivery into room of choice and only one delivery person turns up, meaning that you have to help them lift everything upstairs, it’s not acceptable. Not the drivers fault as more staff should have been with him but would advise anyone against paying the ridiculous charge when you have to do half the work yourself!

Communication was poor throughout the process. Little information shared other that 5-15 days for delivery when the order was placed and nothing thereafter . I would have liked to have been given a specific date sooner. When I pressed for a specific date via sending multiple emails this was slightly outside the 15 day time frame. However it did arrive and the bed frame is lovely. We ordered the orthopaedic mattress which is very firm. The delivery guy was very helpful and pleasant.

Delivery was a long time, no communication after placing my order. I chased it twice and they said it would be done by the end of th3 week. Didnt advise me when it was dispatched a week later. Got a text from a delivery company which I wasn't sure if it was a scam.