Brussels Airport Opiniones 

De dame aan de information desk , waar ik terecht kwam om een vergeten laptop op te halen was SUPER vriendelijk en behulpzaam !
Was een heel aangename ervaring!

Deze mensne hebben oprecht down, fk 4 uur vertraging. Geef ons op zijn minste gratis eten en fijne stoelen geven. Mensen zijn niet te verstaan is gw lelijk hier

The passport control at Brussels Airport is a disaster. The line was absolutely massive — it felt like a kilometer long, and it moved painfully slow. I’ve experienced long queues before, like in Portugal, but at least there they had more booths open and the process was faster. Here, it seemed like only a few officers were working despite the crowd. For an international airport, this level of organization is unacceptable. Definitely something that needs urgent improvement.

De automatische poortjes van immigratie bij aankomst gaven constant aan dat ik naar de “manuele controle” moet gaan, terwijl ik op de juiste manier mijn paspoort scande en Belg ben.

Dan kwam een Afrikaanse werknemer met krulhaar naar me toe en zei dat ik “het verkeerd deed”. Toen ze het zelf probeerde werkte het ook niet, en liep zo abrupt weg.

Het is compleet onacceptabel dat ik zo onbeschoft wordt ontvangen door een buitenlander in mijn eigen land!!!!

Ik vlieg regelmatig vanaf verschillende luchthavens in België en Nederland. Wat me telkens weer opvalt in Brussel is dat de wachttijd bij de security meestal kort is – dat verloopt vlotter dan op veel andere luchthavens.

Bij mijn laatste vlucht heb ik voor het eerst de app van Brussels Airport gebruikt en die beviel me eigenlijk heel goed. Beter dan de meeste airline apps die ik gewend ben. Alle nodige info stond er duidelijk in, inclusief actuele wachttijden.

Vanaf nu ga ik die app sowieso standaard gebruiken bij vertrek vanuit Brussel.

You need at least 2 hours to clear security and immigration. There are only 4 counters to clear the passports for non EU passports. It doesn’t matter if you will miss your flight, you will have no priority.

When i was queuing up, one of the immigration counters was closed. So just left with 3 serving hundreds of frustrated people.

Backache drop off for Brussels Airlines was extremely slow and staff were care free.

Security was even worse! Staff do not communicate and are in NO rush!

Cappuccino from a cheap cafe was €5.50

USB chargers do not work in most of the seats in the departure lounge.

It was fairly clean though!

J ai effectué le contrôle bon j avais oublié de tiré ma ceinture de pantalon sa sonné de la j ai été pris en charge par un agent de sécurité sec bien sur la fouille il était désagréable incroyable. Contrôle passeport alors la la police crier sur les gens j ai même dit monsieur rester calme si c est personne estime que les aînées ne vont pas assez vite et ne supporte pas messieurs vous devriez changer de métier les voyageur ne sont pas des chiens.je nés jamais connue sa de ma vie

Three hours to go through security upon entering the country.
So disrespectful to travellers.
I will never return.

De eerste keer mochten we in Barcelona niet meer in het vliegtuigen het heeft er zeker nog 20 min gestaan ik heb in die tussentijd zelfs nog.de mogelijkheid gehad om met jullie te bellen . Ik had wel dagelijkse verzorging nodig en die was al gebruikt want de rest was mee met de mannen in de auto .
NJ nog erger de vlucht moest geannuleerd worden door een dringende operatie van een tumor bij mij ( de mama ) en ik mocht van de neurochirurg met attest 6 weken niet vliegen . We werden van kastje naar de muur gestuurd en bij jullie zelf geen deftige conversatie .
Dus GEEN vluchten meer met Brussels Airlins
Wij vliegen zeker 1x per jaar

Miese Organisation. Nur zwei Busse, um die Passagiere eines vollen A350 abzuholen. Wartezeit 45 Minuten! Passkontrolle nochmals eine Stunde. Peinlich für eine europäische Metropole.

Katastrophen Airport!!!!!!!
Amateure
Manager Fehler
Organisation zero
Kein Wunder das es in Europa Bergab geht wenn man noch nicht einmal sein eigenen Flughafen vor der Haustür im Griff hat
Das ist die Lachnummer des Jahrhunderts

1. Taxi dropped me at pickup point at 5:30 morning, there was not a single airport cart near the point nor all the way to the airport main building and terminals, I emphasize not a single cart was available to arriving passengers. People were carrying luggage themselves or dragging them on the ground What a lousy and shameful airport.

2. I had bought an item as gift to export out of EU. At the customs in this airport, I asked for tax return. They refused saying I could not claim tax return because I was living in EU. I said yes but the item was to be exported out of EU, it was a gift. They refused.

Then, one of the customs personnel threatened me that just for my request of tax return, he threatened with me with a 200 euros fine! He kept threatening me and at the end said he would let me go if I never ever apply for a tax return again in belgium!

There were two customs person: one with beard and one younger guy. The younger guy threatened me.

3. They now only allow wrapping made in the airport, ensuring everybody goes their lousy and expensive wrapping service. They were sitting and doing nothing until this regulation came into effect effectively allowing them to legally steal from passenger.

4. At least they are paying google reviews to avoid any negative reviews. Fake worshipping airport owners.

Aangekomen vanuit een niet-Schengen land kan je je paspoort scannen aan een automatische terminal. Als dit niet vanaf de eerste keer lukt wordt je door de zogenaamde assistent toegeroepen : “Allez mevrouw met die foto naar onderen. Lukt het nu nog niet ? Allez ga maar naar de mevrouw hiernaast !!” We zijn reeds op verschillende Eurpese en niet Europese luchthavens geweest en nergens zo onvriendelijk behandeld geweest als hier in Zaventem.

Absolutely disgusted by the behaviour of some staff at the airport—rude, arrogant, unprofessional, and seemingly enjoying watching passengers struggle. We’re in shock and will never fly through here again. As seasoned travellers, we’ve been in all kinds of situations, but this was appalling.
The airport should seriously investigate its staff, and I hope other affected passengers report yesterday’s disgraceful treatment.

Here’s what happened: A small group of us (6–7 people), arriving from a delayed flight and needing to make a tight connection, reached the passport control area only to find it completely empty—no staff, no passengers. After waiting 10–15 minutes, we asked around. The few staff we encountered were either dismissive or visibly annoyed, eventually directing us to follow the exit signs downstairs to another passport control area. We asked other staff members and they all reacted in the same way but confirmed to go downstairs as this control area was unstaffed.

We rushed downstairs and were told to wait by a white door—“someone will come.” Twenty minutes passed with no one showing up. When we asked again, we were told to just keep waiting. Finally, a staff member arrived, half an hour later, walking extremely slowly and smirking, making it clear he had no intention of helping.

He tells that yes, we will probably miss our flights and that's all our fault. He blamed us for choosing short transfer times (we did not, our flight was delayed), he blamed us for leaving the passport area upstairs and even called us liars as it didn't believe the passport area was empty, and that staff members directed us downstairs.

We look at each others in disblief. By this point, we are all about to miss our flights and not sure what's going on and we have been hostage by this white door for almost 1 hour with no one opening it to let us through.
As he laughs at our desperation, he says that some of us are lucky as there are other flights during the day so shouldn't even complain and why are we eben stressed, while a couple will surely have to fly next day. The couple is visibly upset and he proceeds to argue with them, telling them how wrong they are ans that he is sure they followed wrong directions. The woman was visibly upset and all red in her face, having essentially been accused of lying and stupidity—all while her holiday slipped away. I really hope they got his name and reported him.
When we asked if he could chase his colleagues and call again he replied quite annoyed that he had already done it and won't do it again. As if missing our flights do to lack of personnel and organization, was damaging him and not us.

His behaviour was shameful: he arrived late, helped no one and made fun og us, and treated us with hostility. We were only following the directions of other airport staff. I didn’t catch his name, but he’s hard to miss—young, arrogant, with a smug attitude.

In the end, I believe everyone missed their flights due to this pointless delay and total lack of help by the staff. We were lucky our flight to Madrid was delayed by technical issues, or we would’ve missed it too.

Will report all of this to the airport directly too. Hope all of the others will do the same.

Delays can always happen, but the attitude and the way we were treated was simply disgusting and shameful.

ery bad experience at arrival border control. Always queuing in a very long line! Averagely it will take two hours for just border control😡. I know this is not occasionally, this is a routine. Then it’s not acceptable! As a EU face, the first name card, first impression for Europe, it is very very bad! You are not deserved as the EU headquarters airport!

Thinking as a traveller after long journey, do you yourself want to queue in such a long line?

I know this is a problem of lacking of manpower, but do someone to solve it. It is not something new, it exists a while already! At least do something to improve it at peak time!
There is a big difference between if you want to solve it or you can not solve it! Which I see now is you DON’T want to solve it! What a shame!

Om 13u op de luchthaven om onze vlucht van 15u25 te halen. Dus ruim op tijd. Zodra de check in open was ingecheckt. Er was blijkbaar een probleem maar daar werd met ons niet over gecommuniceerd. Daarom duurde de check in extra lang. Ik had nochtans online al ingecheckt.Vervolgens naar toiletten en drankje genomen. Na de douane naar gate 32 dat zeer onduidelijk is aangegeven.
Ik zat om 15u15 op vliegtuig op mijn medereiziger wilden ze geen 10 minuten meer wachten. Ik vernam dat hij gevallen was. Dus ik om 15u24 terug van vliegtuig en werd volledig aan mijn lot overgelaten
Wat een onheuse behandeling door de cabinecrew. Als ze even hadden gewacht hadden ze minder tijd verloren dan dat ze onze koffers terug uit het vliegtuig moesten halen. Nooit meer!

Bonjour
Les services sont tout a fait corrects.
Par contre, je ne comprends pas pourquoi tous les vols sur l afrique sont parqués au bout d un terminal avec un café miserable et une seule boutique.
Lorsque l on passe la police, on n a plus acces à rien.
Rien à voir avec les terminaux sur l europe et autres continents.

Disappointing Experience at Brussels Airport – 2-Hour Passport Control Queue

Brussels Airport seriously underdelivered on basic expectations for international travel. Despite being in a first-world country and a major European hub, the airport was shockingly unprepared. It took over two hours just to get through passport control for non-EU passport holders due to painfully slow processing and a clear lack of staff. Only a handful of booths were open, and the line barely moved while hundreds of passengers stood waiting with no information or assistance. For an airport of this size and importance, the inefficiency was completely unacceptable. This experience left a terrible impression, and I’ll be reconsidering flying through Brussels in the future unless major improvements are made.

Vreselijk, eerst bij het door de de douane heen 1,5 uur geduurd. Wij waren net op tijd voor onze vlucht.
Menig anderen hebben hun vlucht gemist. Bij terug komst meet dan een half uur gewacht op de trap van het vliegtuig. Ik vlieg hier niet meer vandaan!!!